Troubleshooting guide

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Troubleshooting Guide

Poor or Distorted Picture

Poor picture quality compared to

what was seen in the store.

- RF (Antenna) connection: Check the quality of the HD channels in the

channel lineup.

- Cable box connection or other devices.

. Verify that the source device supports HD.

. Use HDMI or Component cables for connection.

. Check quality of the HD channels in the channel lineup.

. Adjust output picture resolution setting to 720p or 1080i.

* Note: Many HD programs are upscaled from SD programs by

broadcasters, reducing picture quality.

Picture is distorted.

(Macroblock, small block, dots,

pixelization.)

- Compression of video contents may cause picture distortion especially on

fast moving pictures such as sports or action movies.

- Low signal level can cause picture distortion. This is not a TV issue.

Wrong or missing color with

Component connection.

- Make sure the component cables are connected to the correct jacks.

Incorrect or loose connections may cause color problems or blank screen.

Poor color or brightness.

- Adjust the picture settings in the picture menu.

- Adjust the Energy Saving option by going to Menu>Picture>Eco

Solution>Energy Saving. (2010 model only)

- Try picture reset to view the default picture setting. Go to

"Menu>Picture>Picture Reset.

Dotted line on the edge of the

screen.

- If picture size is set to Screen Fit, change setting to 16:9.

- If viewing from an external device, try changing the output video

resolutions from the device.

Picture is black and white with

AV(Composite)input only.

- Connect the video (yellow) cable to the green jack of the component1

input.

Poor or distorted picture when

changing channels with external

devices.

- Fix the output video resolution of the set-top box to 720p or 1080i for all

channels. This can be done from the set-top box menu.

- Try resetting your external device (Unplug the AC power cord, then plug it

back in. This can take up to 20 minutes depending on device).

Picture setting is changed after 30

minutes.

- If TV is in the Store Demo mode, it will reset picture and sound settings

every 30 minutes or whenever TV is turned off. Please change from Store

Demo mode to Home Use mode in Plug & Play by going to

Menu>Setup>Plug & Play.

Distorted Sound or No Sound

There is either no sound or sound

is too low at maximum volume

setting.

- Check the volume setting on the external device (cable/satellite set-top

box, DVD player, BD player, etc.) that is connected to the TV. Then,

adjust the TV volume accordingly.

- If there is no sound on an analog channel, try changing the MTS setting.

Picture is okay, but there is no

sound from the TV speakers.

- Verify that "Speaker Select" option is set to "TV Speaker" in

Menu>Sound>Speaker Select.

- Make sure that the audio cables from the external device are connected

to the correct audio input jacks on the TV.

- Check connected device's audio output connection. For example, you

may need to change your cable box's audio option to "HDMI" when you are

using HDMI connection.

- If using a DVI-to-HDMI cable for connection, separate audio cables are

needed. DVI-to-HDMI cables do not provide audio.

- Try rebooting the connected device by unplugging and plugging its power

cable from the power socket.

- Verify that a headphone is not connected to the TV's headphone jack.

* Note: Headphone is not available on all models.

Summary of content (8 pages)

PAGE 1
Troubleshooting Guide Poor or Distorted Picture Picture is distorted. (Macroblock, small block, dots, pixelization.) - RF (Antenna) connection: Check the quality of the HD channels in the channel lineup. - Cable box connection or other devices. . Verify that the source device supports HD. . Use HDMI or Component cables for connection. . Check quality of the HD channels in the channel lineup. . Adjust output picture resolution setting to 720p or 1080i.
PAGE 2
Distorted Sound or No Sound Distorted noise from speakers with HDMI, Component, AV connection. - Check cable connection. Make sure that a video cable is not connected to an audio input. For example, component cables have a red audio connection and a red video connection so make sure that the two red connections are connected to the correct A/V outputs and inputs. - Connect another device to the same input on your TV using the same connection cables.
PAGE 3
RF(Coaxial) Connection or PC Issues TV can not receive all channels. - Make sure that the antenna cable is connected securely. - For RF (Antenna) connection, verify that the antenna is properly positioned for optimal signal. - Try Auto Program to add available channels to the channel list by going to "Menu>Channel>Auto Program". For Cable Auto Program, select the cable system (STD, HRC, or IRC) that is used by your cable provider. No closed captions on digital channels.
PAGE 4
Channel menu is unavailable. - Channel menu is only available when TV is selected as the source. Closed Caption in TV menu is unavailable. - Closed Caption can not be selected in the TV menu in HDMI or Component source mode. Closed Caption must be activated on the external device's menu. Anynet+ does not work with external device. - Verify that source device supports Anynet+ (HDMI-CEC). * Note: Anynet+ is not completely compatible with source devices from other manufacturers.
PAGE 5
To fully enjoy your new TV, you’ll need to make settings on your cable/satellite box that match your TV. ※Settings will vary depending on your Cable provider and box.
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