CONTENTS
CONTENTS Digital Communications System General Description Every effort has been made to eliminate errors and ambiguities in the information contained in this guide. Any questions concerning information presented here should be directed to SAMSUNG TELECOMMUNICATIONS AMERICA, INC., 2700 NW 87th Avenue, Miami, FL 33172, telephone (305) 592-2900. SAMSUNG TELECOMMUNICATIONS AMERICA, INC.
CONTENTS telecommunications Publication Information SAMSUNG TELECOMMUNICATIONS AMERICA, INC. reserves the right without prior notice to revise information in this publication for any reason. SAMSUNG TELECOMMUNICATIONS AMERICA, INC. also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant. Copyright 1999 Samsung Telecommunications America, Inc. All rights reserved.
TA B L E O F C O N T E N T S PART 1 DESCRIPTION ELECTRICAL SPECIFICATIONS .................................................................... 3.1 DIMENSIONS AND WEIGHTS ....................................................................... 3.1 ENVIRONMENTAL LIMITS ............................................................................. 3.2 CABLE REQUIREMENTS ............................................................................... 3.2 SYSTEM TONES .............................................
DCS 400si GENERAL SYSTEM DIAGRAM CONTENTS 1.
PART 1. SYSTEM OVERVIEW 1.1 GENERAL DESCRIPTION The DCS (Digital Communications System) 400si is a digital telephone system designed for small to medium-sized businesses. It can operate with the functionality of a square key system, PABX or a combination of both (hybrid). The DCS 400si employs the very latest DSP (Digital Signal Processor) technology and utilizes dynamically allocated time slots providing 384 usable ports.
DCS 400si System Maximum Capacities CONTENTS To ta l P o rts K e y s e ts an d 32B AO M 6 4 B u tto n M o d u le S LT A n a lo g Tr u n k s T 1 /P R I D ig it a l Tr u n k s B R I D ig it a l S t a t io n s Tr u n k s P o wer F a ilu re Tr a n s fe r Ma i n Ca b i net 192 192 32 192 160 6 (144) 10 16 Ex p a nsi on Ca b i net 192 192 32 192 160 6 (144) 10 16 Tota l 384 384 MAX .
1.3 TECHNOLOGY CONTENTS SWITCHING System switching is accomplished by means of a custom IC “engine” that provides 256 switchable digital channels. When expanded to a two cabinet system the matrix is expanded to 512 digital channels. The engine is controlled by its own 16 bit Motorola MC 68302 microprocessor and switching control program. The 68302 microprocessor is specifically designed for communication systems.
processor (ECP) is coupled with the primary processor expanding the system to 512 PCM channels. Secondary processors are located on station and trunk cards. The tertiary level of processing is done in the keysets. The digital keysets use a Hitachi H8 processor for data communication within the DCS 400si. 1.4 PROGRAMMING The DCS 400si is a self-configuring system.
PART 2. HARDWARE DESCRIPTIONS 2.1 MAIN CABINET The main cabinet functions independently as a stand alone 192 port system or it may be combined with the expansion cabinet to make 384 ports. The cabinet is comprised of a card cage and a passive back plane enclosed in a sturdy metal cabinet that can be wall mounted or set on casters. Top, front and side panels can FIGURE 2–1 be easily removed for installation and servicing.
2.3 COMMON CONTROL CARDS CONTENTS CENTRAL CONTROL PROCESSOR (DCCP) The DCS 400si system must have a DCCP card which contains the system software on the DROMD daughterboard. The DCS 400si Central Control Processor (DCCP) controls the system operation. The DCCP installs in the DCCP/ECCP slot in the first cabinet of the system. The DCCP is required for a one cabinet or two cabinet system operation. The DCCP has a 256 time slot switch matrix and 4 DTMF DSP receivers built in.
DIGITAL TRUNK CARD (DTPRI) The Digital Trunk Card (DTPRI) supports either T1 or PRI (ISDN) service. The DCS 400si supports six T1/PRI cards per cabinet or a total of 12 per system. The five LEDs on the front of the card provide indications for Activity, Synchronization, Loss of Signal, Alarm Indicating Signal and Level 2 Activity. It can be inserted into any universal slot and uses 24 ports.
24 SINGLE LINE INTERFACE (D24SL) This card is a twenty four circuit analog station interface for industry standard single line telephones or other analog peripheral devices. The 24 SLI does NOT contain any overvoltage protection and does not qualify as OPX. It can be inserted into any universal card slot. Each D24SL uses 24 ports. KEYSET DAUGHTERBOARD –DLI (KDb-DLI) This is a small daughterboard that can be installed inside any 24 or 12 button DCS keyset.
c. MOH Internal Melody #2 d. 1 Modular 6 Pin Modular Jack for External (2 inputs) MOH inputs e. 1 Modular 6 Pin Modular Jack for External Page (2 outputs) and Alarm Contacts The DMAP1 card must be installed in the main cabinet. There can only be one DMAP1 in a two cabinet system. 2.5 POWER SUPPLY (DPCU) Each DCS 400si cabinet can contain either one or two plug-in power converter units (i.e., system power supply). The power converter units can be powered by either 110/220 volt AC or -48 volt DC input.
ments the 2 Mbytes of on-board battery backed RAM. The purpose of the DCDM is to provide a convenient, fast, easy to use, and reliable means of restoring a database to the DCCP board. It is primarily used as: a. a diagnostic tool to check for a faulty DCCP board b. a means to allow defaulting the system database (e.g., to check for customer database programming problems) while still preserving the original database, and c.
only allocated 32 service time slots maximum). These time slots are not associated with the 192 universal time slots. DSIOD DAUGHTERBOARD The DCS 400si SIO (Serial Input/Output) daughterboard mounts on the DCCP card. This DSIOD provides 1 additional isolated 9-pin RS232 serial port (i.e., in addition to the onboard 9-pin RS232 port) on the DCCP. The DSIOD 9-pin connector #2 on the DCCP has a maximum data speed of 38400 bps.
2.
CONTENTS FIGURE 2–5 FIGURE 2–6 LCD 12B Keyset (see Figures 2–7 and 2–8) l 32 character display (2 x 16) with three associated soft keys and a scroll key l Built-in speakerphone l 12 programmable keys (six with tri-colored LEDs) l Four fixed function keys l UP/DOWN buttons for digital control of speaker, handset and ringer volumes l Eight selectable ring tones l Desk- or wall-mounted l Available in almond or charcoal FIGURE 2–7 FIGURE 2–8 2.
Basic 12B Model Keyset (see Figures 2–9 and 2–10) • Built-in speakerphone • 12 programmable keys (six with tri-colored LEDs) • Four fixed function keys • UP/DOWN buttons for digital control of speaker, handset and ringer volumes • Eight selectable ring tones • Desk- or wall-mounted • Available in almond or charcoal FIGURE 2–9 FIGURE 2–10 7 Button Model Keyset (see Figures 2–11 and 2–12) • 7 programmable keys • Three fixed function keys • UP/DOWN buttons for digital control of speaker and ringer volumes •
CONTENTS FIGURE 2–12 32 Button Add-On Module (AOM) (see Figures 2–13 and 2–14) • 32 programmable keys with red LEDs • Two fixed function keys • UP/DOWN buttons for digital control of speaker and ringer volumes • Available in almond or charcoal • One to four can be assigned to any DCS keyset to provide executive off-hook voice announce, and additional programmable keys (see Figure 2–15) • Can operate as a stand-alone handsfree telephone unit • Includes ringer, microphone and speaker FIGURE 2–13 FIGURE 2–
64 Button Module (see Figures 2–16) • 64 programmable keys with red LEDs • Available in almond or charcoal • One to four can be assigned to any DCS keyset to provide additional programmable keys FIGURE 2–15 FIGURE 2–16 2.
Door Phone Interface Module (DPIM) and Door Phone (see Figures 2–17 and 2–18) • The DPIM adapts any DLI circuit for use with the door phone unit • Commonly used to request entry through locked doors (interior or exterior) or as a room monitoring box • Provides contact control to be used with customer-provided electric door lock • Door phone is wall-mounted • Door phone is weather resistant CONTENTS FIGURE 2–17 FIGURE 2–18 Serial Interface Module (SIM) (See Figure 2–19) • Provides an RS232 connection requ
Computer Telephony Module (CTM) (See Figure 2–20) • Provides RS232 connection via DB9 to a PC for TAPI applications • Connects to any DLI port and any DCS keyset CONTENTS FIGURE 2–19 FIGURE 2–20 2.
PART 3. SPECIFICATIONS CONTENTS The following tables provide technical data for the DCS hybrid/key telephone system. 3.1 ELECTRICAL SPECIFICATIONS (DPCU) AC INPUT 120 (85–135) VAC (57–63 Hz)* 240 (170–270) VAC (57–63 Hz) FUSE RATING 5 AMPS/250V DC INPUT 43–56 VDC POWER CONSUMPTION 157 WATTS MAX. PER POWER SUPPLY FUSE RATING 5 AMPS/250V BTU RATING (MAX) 535 BTU per Hr. per POWER SUPPLY DC OUTPUT +5 VOLTS, 4.5 AMPS MAX -5 VOLTS, 0.5 AMPS MAX -56 VOLTS (-48 NOMINAL), 1.
3.3 ENVIRONMENTAL LIMITS CONTENTS OPERATING TEMPERATURE 32–104 °F/0–40 °C STORAGE TEMPERATURE -13–158 °F/-25–70 °C HUMIDITY 3.4 10–90 ° Non Condensing CABLE REQUIREMENTS EQUIPMENT CABLE AWG MAX FEET MAX METERS DIGITAL KEYSET 1 PR. TWISTED 24 1300 400 32 BTN MODULE 1 PR. TWISTED 24 1300 400 64 BTN MODULE 1 PR. TWISTED 24 1300 400 SINGLE LINE STATION 1 PR. TWISTED 24 3000 1 KM DOOR PHONE 2 PR. TWISTED 24 330* 100 SIM 1 PR.
SYSTEM TONES CONTENTS Intercom Dial Tone—A steady tone that indicates you can begin dialing. DIAL TONE CONTINUOUS Ringback Tone—Indicates the station you dialed is ringing. RINGBACK TONE—1000 ms ON/3000 ms OFF CONTINUOUS Busy Tone—Indicates the station you dialed is busy. BUSY TONE—500 ms ON/500 ms OFF CONTINUOUS DND/No More Calls Tone—Fast busy tone indicates the station you dialed is in the Do Not Disturb mode or cannot receive any more calls.
3.6 KEYSET LED INDICATIONS CONDITION CONTENTS LED COLOR LED ON LED OFF OFF – OFF RED/GREEN STEADY – AMBER 500 ms 500 ms RED/GREEN 500 ms 500 ms RINGING C.O.
3.8 SYSTEM CALL CAPACITY BHCA 4,000 3.
PART 4.
4.1 SYSTEM FEATURE DESCRIPTIONS CONTENTS ACCOUNT CODE ENTRY Station users may enter an account code (maximum 12 digits) before hanging up from a call. This account code will appear in the SMDR printout for that call record. Keyset users may enter this code using an account (ACCT) key without interrupting a conversation. Single line telephone users must temporarily interrupt the call by hook-flashing and dialing the feature access code. Account codes can be up to 12 digits long.
AUTO ATTENDANT The integrated digital automated attendant feature (DAAUP) provides eight ports per card for simultaneous answering and call processing. A maximum of five cards can be installed in one system. Each sixteen professionally recorded announcements inform callers of the progress of their calls. Several examples are the following: “I’m sorry. There is no answer,” “That station is busy” and “Invalid number. Please try again.
CALLER IDENTIFICATION AUTOMATIC NUMBER IDENTIFICATION (ANI) With ANI service display keyset users can see the telephone number of the calling party. This service is only available from a long distance telephone company over a digital trunk. A name can be associated with a specific ANI number in the CID/ANI translation table. ANI numbers and names can be used with the following caller identification features as noted.
CID/ANI REVIEW LIST This feature allows display keyset users to review CID/ANI information for calls sent to their stations. This list can be from ten to fifty calls in a first in, first out basis. The list includes calls that you answered and calls that rang your station but that you did not answer. When reviewing this list, you can press one button to dial the person back. The system must be using LCR to dial the stored number.
feature. The forwarded station user can continue to originate calls as usual. If no key is programmed as Forward All, the TRSF key lights steady when a Forward All condition is set. BUSY This feature forwards all calls only when the station set is busy. The station user can originate calls as usual. NO ANSWER This feature forwards calls that are not answered within a preprogrammed time. The user can originate calls as usual and receive calls if present.
CALL HOLD (EXCLUSIVE) Outside calls can be placed on exclusive hold at any keyset by pressing HOLD twice during a call. Calls placed on exclusive hold can only be retrieved at the keyset that placed the call on hold. Intercom calls are always placed on exclusive hold. CALL HOLD (SYSTEM) Outside calls can be placed on system hold at any station. Users may dial the access code or press the HOLD button. Calls on system hold may be retrieved at any station.
tone. The tone is repeated at a programmable interval. Keysets receive an off-hook ring signal through the speaker and single line stations receive a tone in the handset. The volume of the camp-on tone can be set by the station user. Camped-on calls follow Forward No Answer if a Forward No Answer destination has been set. Optionally any station can be programmed to automatically camp-on to a busy station instead of having to press the camp-on button or dial a camp-on code.
NOTE: This feature requires individual trunk buttons and auto-hold must be enabled. COMPUTER TELEPHONY INTEGRATION (CTI) Computer Telephone Integration (CTI) allows integration between the DCS 400si and a personal computer system (PC) or a local area network (LAN). Caller ID or ANI service is required for TAPI and TSAPI inbound call applications that use the CID/ANI information to display computer records in conjunction with the presentation of the call to the station on the DCS 400si.
DATA SECURITY Single line extensions used with modems and facsimile machines can be programmed so that they will not receive any system-generated tones that would disrupt data transmissions. In addition, these devices receive C.O. ringing pattern instead of intercom ring pattern. Devices connected to an SLI card receive a disconnect signal upon termination. DATABASE PRINTOUT A copy of the customer database can be obtained by using PCMMC.
DIRECT TRUNK SELECTION Each station can be allowed access to or denied access from a trunk or trunk group by access code when LCR is activated. When restricted, the station user must use a trunk key or a route key. DIRECTORY NAMES Each station, station group and C.O. line may be assigned a directory name (maximum 11 characters). In addition, each personal speed dial number, system speed dial number and entry in the DID translation table may be assigned a name (maximum 11 characters).
E & M TIE LINES (T1/COPPER) Your office can be connected to another office with a tie line. Use it to make calls to stations in the other system. If programming allows, you can access lines in the other system to make outside calls. Tie line calls can be put on hold, transferred and conferenced in the same way as are other outside calls. Users accessing the tie line from the other system can get a line in your system and make outgoing calls.
sults in an Auto Answer intercom call being made to the BOSS (providing the BOSS is free). A station can only be the BOSS of one SECRETARY pool. In addition, a station cannot be in more than one pool. EXTERNAL MUSIC INTERFACES The 400si provides an interface for connecting a customer-provided external music source. Additional two sources can be provided with additional hardware. These sources can be used for background music, station music on hold, trunk music on hold and transfer music on hold.
is someone still in the group. Stations out of a group will not receive calls to that group but will continue to receive calls to their individual extension numbers. When desired, the user may put him/herself back into the group by pressing the button again. Users who do not have this button may dial the access code and the group desired. A station user is allowed to be in several groups, providing a key and the extender of that group are assigned for each group on the user’s phone.
LEAST COST ROUTING Least Cost Routing (LCR) is the ability to automatically select the most cost effective central office route for the outside number dialed by any station.
MUSIC ON HOLD—FLEXIBLE With external music on hold sources connected, each C.O. line may be programmed to receive one of the external sources, internally-generated tones, chime music or no music when it is placed on hold. If there are no external sources installed, each line may receive either a system-generated tone or no music. The system-generated tone is a beep every ten seconds.
POWER FAILURE TRANSFER The DCS 400si cabinet can be equipped with the 16 circuit power fail relay transfer unit (DPFT). If power fails, these relays can be used to reroute the C.O. lines on the card to single line telephones. When power is restored to the system, the lines and stations return to normal operation and calls in progress will be disconnected.
AUTOMATIC / MANUAL Ring destinations will automatically change based on time of day and day of week. At any time the system can be manually forced into a specific ring plan. It will remain in this ring plan until manually taken out. HOLIDAY SCHEDULE The system has a table of 20 dates that are used to define holidays. On a date designed as a holiday the system will remain in a ring plan for that calendar day providing the system was already in night service.
assigned to more than one group. The default directory numbers to call these groups are 501–549 and default four digit directory numbers are 5001–5049 Group 500 is reserved for the operator group and is called by dialing “0.” Each station group has its own recall timer for calls transferred to that group. STATION MESSAGE DETAIL RECORDING (SMDR) The system provides, via an optional SIM, records of calls made, received and transferred.
SYSTEM MAINTENANCE ALARMS The 400si continuosly performs internal system diagnostics. When either a major or minor fault is detected the system can ring stations with an ALARM KEY assigned. The keyset display shows information that includes the description, location and date and time stamp for each alarm. A log of 100 alarms are stored in a buffer and can be reviewed at a display keyset or sent to a printer (see sample Alarm Report in section 4.11 of this document).
TONE OR PULSE DIALING Outside lines can be programmed for either tone or pulse dialing to meet local telephone company requirements. TRAFFIC REPORTING The DCS 400si system can store peg counts for various types of calls. These peg counts can be printed on-demand, daily at 23:59 p.m., or weekly on Saturday at 23:59 p.m. The report includes statistics for each trunk, trunk group, station, station groups and page announcements. For more details and explanations see sections 4.9 and 4.10 of this document.
AGENT STATISTICS UCD supervisor positions using a display keyset can monitor the number of agents in a group and how many agents are currently logged in. Each station’s status can be reviewed for the number of calls answered and the average call length of the current day. GROUP SUPERVISORS Multiple supervisors can be assigned to each group or one station can be given supervisor status for multiple groups.
STATION FEATURES CONTENTS ADD-ON MODULES APPOINTMENT REMINDER AUTOMATIC HOLD AUTOMATIC PRIVACY BACKGROUND MUSIC BUSY STATION CALLBACK BUSY STATION INDICATIONS (BLF) CALL FORWARDING CALL LOG CALL PICKUP DIRECT STATION SELECTION (DSS) DO NOT DISTURB (PROGRAMMABLE) DOOR LOCK RELEASE EXCLUSIVE HOLD GROUP LISTENING HEADSET OPERATION HEARING AID COMPATIBLE LINE QUEUING WITH CALLBACK LINE SKIPPING LOUD RINGING INTERFACE MANUAL SIGNALLING MESSAGE WAITING LIGHT/INDICATION MUTE MICROPHONE/HANDSET OFF-HOOK RINGING OF
APPOINTMENT REMINDER Keysets with an alarm key can be used like an alarm clock. When programmed for a specific time, the keyset will sound a distinctive ring to remind the user of meetings or appointments. Alarms can be set for “today only” or for every day at the same time. Up to three alarms may be set at each keyset. Display keysets can also show a programmed message when the alarm rings. AUTOMATIC HOLD Station users can enable or disable automatic hold at their keysets.
In addition to the three usual methods of forwarding described above, a fourth option called Follow Me is available. This option allows a station user to set a Forward All condition from his/her station to another station while at the remote station. To display the Follow Me condition, the TRSF key lights steady red at the station that is forwarded. The TRSF key also lights if Forward All is set and no key is programmed for Forward All.
GROUP LISTENING This feature allows users to turn on the speaker while using the handset. It allows a group of people to listen to the distant party over the speaker without the microphone turned on. HEADSET OPERATION Every keyset can be programmed to allow the use of a headset. In the headset mode, the hookswitch is disabled and the ANS/RLS key is used to answer and release calls. Keyset users may turn headset operation ON/OFF by keyset programming or more easily by pressing the headset ON/OFF key.
MUTE MICROPHONE/HANDSET Any keyset user can mute the keyset’s handset transmitter by pressing the MUTE key. In addition, keyset users can also mute the keyset microphone while the keyset is in speakerphone mode. OFF-HOOK RINGING When a keyset is in use, the system will provide an off-hook ring signal to indicate that another call is waiting. The ring signal is a single ring repeated. The interval is controlled by a system-wide timer.
PROGRAMMABLE KEYS LCD 24B and STD 24B keysets have 24 programmable keys and LCD 12B and Basic 12B keysets have 12. Each key can be programmed for more than 25 different uses to personalize each phone. Examples of keys include individual outside line, individual station, group of lines, group of stations and one touch speed dial buttons. Using these keys eliminates dialing access codes.
• MANUAL RETRY with LNR—When you make an outside call and receive a busy signal you can press the LNR key to redial the same number again. This operation can be manually repeated for a limited number of attempts as defined by system programming (available to keyset users only). • MEMO REDIAL—When you are calling directory assistance you can store the number you are given using the dial pad and SAVE number feature. There is no need for a pencil and paper (available to keyset users only).
U N LO C K ED 1 LO C K ED O UT GO IN G 2 LO C K ED A LL C A LLS Ma ke outsi d e ca lls Y ES NO NO R ecei ve outsi d e ca lls Y ES Y ES NO Ma ke i ntercom ca lls Y ES Y ES NO R ecei ve i ntercom ca lls Y ES Y ES NO TRI-COLORED LIGHTS LCD 24B and STD 24B keysets have 16 keys equipped for tri-colored LED indications (green, red and amber). LCD 12B and Basic 12B models have six of these keys and 7B keysets have three.
DISPLAY FEATURES CONTENTS ACCOUNT CODE DISPLAY CALL DURATION TIMER CALL FOR GROUP IDENTIFICATION CALL PROCESSING INFORMATION CALLER ID/ ANI INFORMATION CALLING PARTY NAME CALLING PARTY NUMBER CONFERENCE INFORMATION DATE AND TIME DISPLAY DIAL BY NAME DIALED NUMBER ENHANCED STATION PROGRAMMING IDENTIFICATION OF RECALLS IDENTIFICATION OF TRANSFERS MESSAGE WAITING CALLER NUMBER OUTSIDE LINE IDENTIFICATION OVERRIDE IDENTIFICATION PROGRAMMED MESSAGE DISPLAY SOFT KEYS STOPWATCH TIMER TEXT MESSAGING UCD SUPERVISO
NEXT CALL In the event that there is a call waiting or a camped-on call at the user’s keyset, the user can press the NEXT key to display the Caller ID information associated with the next call in queue at the station. Either the CID name or CID/ANI number will show in the display depending on the N/N selection. SAVE CID/ANI NUMBER At any time during an incoming call that provides CID information, the user may press the SAVE key. This saves the CID number in the Save Number feature.
CALLING PARTY NAME For intercom calls, LCD 24B and LCD 12B keysets show the calling party’s name before answering. The names must be stored in the system directory list and can be up to 11 characters long. CALLING PARTY NUMBER When an intercom call is received, all display stations show the calling party’s extension number before the call is answered. CONFERENCE INFORMATION When a conference is set up, each extension and outside line number is displayed at the controlling station when it is added.
IDENTIFICATION OF TRANSFERS The display will identify who transferred a call to the user. MESSAGE WAITING CALLER NUMBER When the message indication is on, pressing the MESSAGE button displays the station number(s) of the person(s) who have messages for the user. Display keyset users can scroll up and down to view message indications. OUTSIDE LINE IDENTIFICATION Each line can be identified with an 11 character name. Incoming calls display this name before the call is answered.
UCD SUPERVISOR DISPLAYS With the optional AA card, when UCD is used, multiple supervisors can view information about the UCD groups calls or agents. CALL SCREEN This allows the supervisor to view how many calls are in queue, the longest wait time, how many calls have been received today, what the average time in queue is and how many calls were abandoned.
SAMPLE DISPLAYS PROSTAR LCD 12B and LCD 24B display model keysets have a large, easy-to-read, 32 character liquid crystal display. Helpful call processing information is provided so everyday call handling is quick and easy. Here are just some of the displays you may see. 4.3.
SAMPLE CALLER ID DISPLAYS 13054264100 702:RINGING 05/25,09:41,702 CLEAR NND DIAL This display shows an incoming call from 1305-426-4100 on Line 702 ringing directly at your station. This display shows the information on the abandoned call list. This call came in on May 25 at 9:41 A.M. on line 702. The user can CLEAR the entry, DIAL the caller back or examine further NND information.
SAMPLE UCD DISPLAYS 005 calls in queue now 06 available 04 logged in There are five calls currently waiting to be answered by the UCD group. There are six members in the group. Four of the members are currently logged in. 201: answered 065 calls today longest wait time is 02:24 The longest call on hold (waiting to be answered) was for two minutes, 24 seconds. This data applies to all calls since the supervisor data was last cleared. It does not necessarily represent calls currently in queue.
CONTENTS 4.4.1 4.
CONTENTS 4.5.1 4.
4.6 SAMPLE UCD REPORT ======================================================= UCD GROUP 530 : SALES FROM: SUN 02 Feb 00:00 TO : SUN 02 Feb 02:54 CALL STATISTICS =============== AVERAGE RING TIME (TIME TO ANSWER).....00:40 NUMBER OF TIMES ALL AGENTS BUSY........00002 AVERAGE TIME IN QUEUE..................00:51 TOTAL CALLS RECEIVED...................00011 LONGEST QUEUE TIME(TODAY)..............02:14 TOTAL CALLS ABANDONED..................
4.7 UCD CALL STATISTICS OVERVIEW The UCD feature provides various statistics regarding incoming calls to each UCD group. A UCD supervisor may scroll through the statistics at any time using the keyset display and softkeys. Additionally these statistics can be printed in a report for each UCD group (see Sample UCD Report Section 4.6). This overview explains how they are calculated and conditions that affect them. NOTE: Some statistics are not included in the UCD report.
TOTAL CALLS RECEIVED (TODAY) The total number of times that calls were sent to a group. This includes calls that were answered by the group, calls that went to a group with all agents busy or out of group, calls that are abandoned and calls that go to UCD final destination. This includes intercom calls to the UCD group. If this number is less than the total calls received by all the agents it is possible that calls were transferred from one agent to another.
4.8 UCD AGENT STATISTICS OVERVIEW The UCD feature provides various statistics regarding agent activity for each UCD group. A UCD supervisor may scroll through the statistics at any time using the keyset display and softkeys. Additionally these statistics can be printed in a report for each UCD group (see Sample UCD Report Section 4.6). This overview explains how they are calculated and conditions that affect them. NOTE: Some statistics are not included in the UCD report.
4.9 SAMPLE TRAFFIC REPORT CONTENTS TRAFFIC REPORT FOR [ STA Miami ] Mar/21/1999 13:35 **************************** SYSTEM STATISTICS ******************************* BEGINNING: Mar/15/1999 00:42 ENDING: ACTIVITY Mar/21/1999 13:32 SYSTEM TOTAL INCOMING TRUNK CALLS INCOMING TRUNK CALLS OUTGOING TRUNK CALLS A SELECTED TRUNK WAS - ANSWERED.................. - NOT ANSWERED.............. ............................ BUSY........................ 3041 26 2168 44 INTERCOM CALLS - COMPLETED................
4.10 TRAFFIC REPORT OVERVIEW )**************************** SYSTEM STATISTICS ************************** BEGINNING: 04/01/99 08:00 ENDING: ACTIVITY ! " # $ INCOMING TRUNK CALLS INCOMING TRUNK CALLS OUTGOING TRUNK CALLS A SELECTED TRUNK WAS 04/01/99 17:30 SYSTEM TOTAL - ANSWERED..................0000 - NOT ANSWERED..............0000 ............................0000 BUSY........................0000 % INTERCOM CALLS - COMPLETED.......................0000 & INTERCOM CALLS - NOT ANSWERED..............
8. INTERCOM CALLS NOT COMPLETED: These are all intercom calls that were not answered and resulted in the calling party hanging up. A call to a station group that overflows to another station is considered not answered whether the overflow destination did or did not answer. 9. TRUNK RECALLS TO STATION: These are trunk calls that were placed on any kind of hold and recalled a station. These are also trunk calls that were transferred and were not answered and recalled the transferring station.
+**************************** INDIVIDUAL TRUNKS ************************** TRUNK 701 702 703 704 705 706 707 708 709 710 TRUNK-NAME !ATTA "ANSD #NOT-ANSD 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 $OUTGOING 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 %BUSY 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 1. TRUNK: A listing of each trunk in the system. 2.
2. GROUP: Listing of all station groups in the system. 3. ANSD: This column is a peg count of all answered trunk calls that rang to the specific group directory number regardless of how these arrived. 4. NOT-ANSD: The number of times any trunk call directed to the specific group number was not answered by any member of the group. 5. INTERCOM: An intercom call made from a station or device within the system to the specific group number. 6.
8. ICM-TRSF: This is the number of times a trunk call was successfully transfered to another station using the intercom. It includes both screened and unscreened transfer. 9. TRK–TRK: This is the number of times a trunk call was transfered to another trunk (tie line) This is called a trunk–to–trunk transfer. This field gets pegged every time the station completes a trunk to trunk transfer. 10. PICKUP: This is a count of the outside calls that were picked up by the specific station.
4.11 SAMPLE ALARM REPORT ALARM REPORT FOR [400SI SAMPLE CONTENTS ] MAR/24/1999 19:45 ============================================================================== MM/DD/YYYY ERR.TIME ERR.
PART 5. GENERAL USER INFORMATION 5.1 RADIO FREQUENCY INTERFERENCE WARNING: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio frequency energy.
c. Ringer Equivalence Number 0.5 B for D8UTK and D16TK d. Interface Jack type RJ21X CONTENTS The 400si may be configured as a key system or a hybrid system. Depending on the method of operation, the appropriate FCC number must be given to the telephone company. Certain features such as pooled access by button or dial access, LCR, off premise extensions and tie lines may require the hybrid registration. Check with the local telephone company providing the service if you are in doubt.
NOTE: See Special Application section for information about ordering ISDN services. CONTENTS RINGER EQUIVALENCE (REN) The REN is used to determine the quantity of devices which may be connected to the telephone line. Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of the RENs should not exceed 5.0.
HEARING AID COMPATIBILITY All models of the keysets are hearing aid compatible as specified in Part 68 of the FCC Rules. 5.4 UNDERWRITERS LABORATORIES The 400si system has been tested to comply with safety standards in the United States as listed below. This system is listed with Underwriters Laboratories. LISTED US UL 83X3 E118093 Project No.: 98NK12211 5.
