Specifications
Table Of Contents
- DCS 400si General Description
- Table of Contents
- Part 1. System Overview
- Part 2. Hardware Descriptions
- 2.1 Main Cabinet
- 2.2 Expansion Cabinet
- 2.3 Common Control Cards
- 2.4 Interface Cards
- 8 Universal Trunk Card (D8UTK)
- 16 Circuit Trunk Card (D16TK)
- Digital Trunk Card (DTPRI)
- 8 BRI (Basic Rate Interface-D8BRI)
- 24 Digital Line Interface (D24DL)
- 16 Single Line Interface with Message Waiting (D16SL)
- 24 Single Line Interface (D24SL)
- Keyset Daughterboard -DLI (KDb-DLI)
- Keyset Daughterboard -SLI (KDb-SLI)
- Auto Attendant / UCD (DAAUP)
- Miscellaneous Applications Processor 1 (DMAP1)
- 2.5 Power Supply (DPCU)
- 2.6 System Daughterboards
- 2.7 Station Equipment
- Part 3. Specifications
- Part 4. Features
- System Features
- 4.1 System Feature Descriptions
- Account Code Entry
- All Call Voice Page
- Attention Tone
- Authorization Codes
- Auto Attendant
- Automatic Hold
- Background Music
- CADENCE - Integrated Voice Mail
- Call Costing
- Caller Identification
- Call Forwarding
- Call Hold (Exclusive)
- Call Park and Page
- Call Pickup
- Call Waiting / Camp-On
- Centrex / PBX Use
- Chain Dialing
- Class of Service
- Common Bell Control
- Conference
- Computer Telephony Integration (CTI)
- Customer Set Relocation
- Data Security
- Database Printout
- Dialed Numbe Identification Service (DNIS)
- Direct In Lines
- Direct Inward Dialing (DID) T1/Copper
- Direct Inward System Access (DISA)
- Direct Trunk Selection
- Directory Names
- DISA Security
- Distinctive Ringing
- Door Lock Release (Programmable)
- Door Phones
- E & M Tie Lines (T1/Copper)
- Executive Barge-In (Override)
- Executive / Secretary Pooling
- External Music Interfaces
- External Page Interfaces
- Flash Key Operation
- Flexible Numbering
- Ground Start Trunks (T1/Copper)
- Hot Line
- In Group / Out of Group
- Incoming Call Distribution
- Incoming / Outgoing Service
- Individual Line Control
- ISDN Service
- Least Cost Routing
- Live System Programming
- Meet Me Page and Answer
- Memory Protection
- Message Waiting Indications
- Microphone On / Off Per Station
- Music On Hold - Flexible
- Off Premises Extensions (OPX)
- Operator Group
- Overflow
- Paging
- Park Orbits
- Power Failure Transfer
- Prime Line Selection
- Private Lines
- Programmable Line Privacy
- Programmable Timers
- Recalls
- Remote Programming-PC
- Ring Modes
- Ring Over Page
- Single Line Connections
- Speed Dial Numbers (2500)
- Speed Dial by Directory
- Station Hunt Groups (50)
- Station Message Detail Recording (SMDR)
- Station Pair
- Station to Station Restriction
- System Alarms
- System Maintenance Alarms
- System Directory
- Tenant Service (2)
- Toll Restriction
- Toll Restriction Override
- Tone or Pulse Dialing
- Traffic Reporting
- Transfer
- Trunk Groups (49)
- Uniform Call Distribution (UCD)
- Universal Answer
- Voice Mail Integration
- Walking Class of Service
- Station Features
- 4.2 Station Feature Descriptions
- Add-On Modules
- 32 AOM
- 64 Button Module
- Appointment Reminder
- Automatic Hold
- Automatic Privacy
- Background Music
- Busy Station Callback
- Busy Station Indications (BLF)
- Call Forwarding
- Call Log
- Call Pickup
- Direct Station Selection (DSS)
- Do Not Disturb (Programmable)
- Door Lock Release
- Exclusive Hold
- Group Listening
- Headset Operation
- Hearing Aid Compatible
- Line Queuing with Callback
- Line Skipping
- Loud Ringing Interface
- Manual Signalling
- Message Waiting Light / Indication
- Mute Microphone / Handset
- Off-Hook Ringing
- Off-Hook Voice Announce (Standard)
- Off-Hook Voice Announce (Executive)
- One Time Do Not Disturb
- One Touch Dialing Keys
- On-Hook Dialing
- Privacy Release
- Programmable Keys
- Programmed Station Messages
- Protection From Barge-In
- Pullout Directory Tray
- Pulse to Tone Switchover
- Redial
- Remote Hold
- Ring Modes
- Ringing Preference
- Speakerphone
- Station Lock
- Tri-Colored Lights
- Volume Settings
- Wall-Mountable Keysets
- Display Features
- 4.3 Display Feature Descriptions
- Account Code Display
- Call Duration Timer
- Call for Group Identification
- Call Processing Information
- Caller ID/ANI Information
- Calling Party Name
- Calling Party Number
- Conference Information
- Date and Time Display
- Dial by Name
- Dialed Number
- Enhanced Station Programming
- Identification of Recalls
- Identification of Transfers
- Message Waiting Caller Number
- Outside Line Identification
- Override Identification
- Programmed Message Display
- Soft Keys
- Stopwatch Timer
- Text Messaging
- UCD Supervisor Displays
- Sample Displays
- Sample Caller ID Displays
- Sample UCD Displays
- 4.4 Sample SMDR Printout (Without Caller ID)
- 4.5 Sample SMDR Printout (With Caller ID and Call Cost)
- 4.6 Sample UCD Report
- 4.7 UCD Call Statistics Overview
- 4.8 UCD Agent Statistics Overview
- 4.9 Sample Traffic Report
- 4.10 Traffic Report Overview
- 4.11 Sample Alarm Report
- Part 5. General User Information
CONTENTS
CALLER IDENTIFICATION
AUTOMATIC NUMBER IDENTIFICATION (ANI)
With ANI service display keyset users can see the telephone number of the calling
party. This service is only available from a long distance telephone company over a
digital trunk. A name can be associated with a specific ANI number in the CID/ANI
translation table. ANI numbers and names can be used with the following caller
identification features as noted.
CALLER ID
The Caller ID feature requires that optional hardware be installed in the DCS 400si
System. In addition, Caller ID service must be provided by your local telephone
company. The availability of the calling party name or number depends on the type
of CID service offered by your local telephone company. The Caller ID feature is
dependent on having an LCD keyset to show the name or number in the top line of
the display. Caller ID names and numbers can be used with the following identifica-
tion features as noted.
NAME/NUMBER DISPLAY
Each LCD keyset user can decide if he/she wants to see the CID name or CID/ANI
number in the display. Regardless of which one is selected to be seen first, the
NND key is pressed to view the other pieces of CID or ANI information.
NEXT CALL
In the event that you have a call waiting or a camped-on call at your keyset, you can
press the NEXT key to display the Caller ID or ANI information associated with this
next call in queue at your station. Either the CID name or CID/ANI number will show
in the display depending on your N/N selection.
SAVE CID/ANI NUMBER
At any time during an incoming call that provides CID/ANI information, you may
press the SAVE key. This saves the CID or ANI number in the Save Number fea-
ture. Pressing the SAVE number redial key will dial the CID/ANI number. The sys-
tem must be using Least Cost Routing (LCR) to save and dial saved number.
STORE CID/ANI NUMBER
At any time during an incoming call that provides CID or ANI information, you may
press the STORE key. This saves the CID/ANI number as a speed dial number in
your personal speed dial list. The system must be using LCR to dial the stored
number.
INQUIRE PARK/HOLD
Having been informed that an incoming call is on hold or has been parked, you may
view the Caller ID or ANI information before you retrieve the call. This may influ-
ence how you choose to handle the call.
4.1.4