Specifications
Table Of Contents
- DCS 400si General Description
- Table of Contents
- Part 1. System Overview
- Part 2. Hardware Descriptions
- 2.1 Main Cabinet
- 2.2 Expansion Cabinet
- 2.3 Common Control Cards
- 2.4 Interface Cards
- 8 Universal Trunk Card (D8UTK)
- 16 Circuit Trunk Card (D16TK)
- Digital Trunk Card (DTPRI)
- 8 BRI (Basic Rate Interface-D8BRI)
- 24 Digital Line Interface (D24DL)
- 16 Single Line Interface with Message Waiting (D16SL)
- 24 Single Line Interface (D24SL)
- Keyset Daughterboard -DLI (KDb-DLI)
- Keyset Daughterboard -SLI (KDb-SLI)
- Auto Attendant / UCD (DAAUP)
- Miscellaneous Applications Processor 1 (DMAP1)
- 2.5 Power Supply (DPCU)
- 2.6 System Daughterboards
- 2.7 Station Equipment
- Part 3. Specifications
- Part 4. Features
- System Features
- 4.1 System Feature Descriptions
- Account Code Entry
- All Call Voice Page
- Attention Tone
- Authorization Codes
- Auto Attendant
- Automatic Hold
- Background Music
- CADENCE - Integrated Voice Mail
- Call Costing
- Caller Identification
- Call Forwarding
- Call Hold (Exclusive)
- Call Park and Page
- Call Pickup
- Call Waiting / Camp-On
- Centrex / PBX Use
- Chain Dialing
- Class of Service
- Common Bell Control
- Conference
- Computer Telephony Integration (CTI)
- Customer Set Relocation
- Data Security
- Database Printout
- Dialed Numbe Identification Service (DNIS)
- Direct In Lines
- Direct Inward Dialing (DID) T1/Copper
- Direct Inward System Access (DISA)
- Direct Trunk Selection
- Directory Names
- DISA Security
- Distinctive Ringing
- Door Lock Release (Programmable)
- Door Phones
- E & M Tie Lines (T1/Copper)
- Executive Barge-In (Override)
- Executive / Secretary Pooling
- External Music Interfaces
- External Page Interfaces
- Flash Key Operation
- Flexible Numbering
- Ground Start Trunks (T1/Copper)
- Hot Line
- In Group / Out of Group
- Incoming Call Distribution
- Incoming / Outgoing Service
- Individual Line Control
- ISDN Service
- Least Cost Routing
- Live System Programming
- Meet Me Page and Answer
- Memory Protection
- Message Waiting Indications
- Microphone On / Off Per Station
- Music On Hold - Flexible
- Off Premises Extensions (OPX)
- Operator Group
- Overflow
- Paging
- Park Orbits
- Power Failure Transfer
- Prime Line Selection
- Private Lines
- Programmable Line Privacy
- Programmable Timers
- Recalls
- Remote Programming-PC
- Ring Modes
- Ring Over Page
- Single Line Connections
- Speed Dial Numbers (2500)
- Speed Dial by Directory
- Station Hunt Groups (50)
- Station Message Detail Recording (SMDR)
- Station Pair
- Station to Station Restriction
- System Alarms
- System Maintenance Alarms
- System Directory
- Tenant Service (2)
- Toll Restriction
- Toll Restriction Override
- Tone or Pulse Dialing
- Traffic Reporting
- Transfer
- Trunk Groups (49)
- Uniform Call Distribution (UCD)
- Universal Answer
- Voice Mail Integration
- Walking Class of Service
- Station Features
- 4.2 Station Feature Descriptions
- Add-On Modules
- 32 AOM
- 64 Button Module
- Appointment Reminder
- Automatic Hold
- Automatic Privacy
- Background Music
- Busy Station Callback
- Busy Station Indications (BLF)
- Call Forwarding
- Call Log
- Call Pickup
- Direct Station Selection (DSS)
- Do Not Disturb (Programmable)
- Door Lock Release
- Exclusive Hold
- Group Listening
- Headset Operation
- Hearing Aid Compatible
- Line Queuing with Callback
- Line Skipping
- Loud Ringing Interface
- Manual Signalling
- Message Waiting Light / Indication
- Mute Microphone / Handset
- Off-Hook Ringing
- Off-Hook Voice Announce (Standard)
- Off-Hook Voice Announce (Executive)
- One Time Do Not Disturb
- One Touch Dialing Keys
- On-Hook Dialing
- Privacy Release
- Programmable Keys
- Programmed Station Messages
- Protection From Barge-In
- Pullout Directory Tray
- Pulse to Tone Switchover
- Redial
- Remote Hold
- Ring Modes
- Ringing Preference
- Speakerphone
- Station Lock
- Tri-Colored Lights
- Volume Settings
- Wall-Mountable Keysets
- Display Features
- 4.3 Display Feature Descriptions
- Account Code Display
- Call Duration Timer
- Call for Group Identification
- Call Processing Information
- Caller ID/ANI Information
- Calling Party Name
- Calling Party Number
- Conference Information
- Date and Time Display
- Dial by Name
- Dialed Number
- Enhanced Station Programming
- Identification of Recalls
- Identification of Transfers
- Message Waiting Caller Number
- Outside Line Identification
- Override Identification
- Programmed Message Display
- Soft Keys
- Stopwatch Timer
- Text Messaging
- UCD Supervisor Displays
- Sample Displays
- Sample Caller ID Displays
- Sample UCD Displays
- 4.4 Sample SMDR Printout (Without Caller ID)
- 4.5 Sample SMDR Printout (With Caller ID and Call Cost)
- 4.6 Sample UCD Report
- 4.7 UCD Call Statistics Overview
- 4.8 UCD Agent Statistics Overview
- 4.9 Sample Traffic Report
- 4.10 Traffic Report Overview
- 4.11 Sample Alarm Report
- Part 5. General User Information
CONTENTS
4.8.1
4.8 UCD AGENT STATISTICS OVERVIEW
The UCD feature provides various statistics regarding agent activity for each UCD group.
A UCD supervisor may scroll through the statistics at any time using the keyset display
and softkeys. Additionally these statistics can be printed in a report for each UCD group
(see Sample UCD Report Section 4.6). This overview explains how they are calculated
and conditions that affect them. NOTE: Some statistics are not included in the UCD re-
port.
LOGGED IN
The supervisor’s display will show the number of stations assigned to the UCD
group and the number of stations that are currently logged in. Because this statistic
is a real time statistic it will not print on a report.
STATUS
This screen shows the agents name, extension number and status. The status can
be In Group, Out of group or in DND. Because this statistic is a real time statistic it
will not print on a report.
CALLS ANSWERED (TODAY)
This indicates the total number of calls answered by the agent. This does not in-
clude ring no answer to an agent station.
If this total number is less than the calls received by the group it is possible that
calls were not answered by an agent and therefore went to final destination or that
callers hung up while in queue.
If this total number is more than the calls received by the group it is possible that
calls were transferred from one agent to another.
AVERAGE CALL TIME
This is an average of all the call durations for a specific agent
AVERAGE RING TIME
This is an average of all the ring times for a specific agent. Ring time is explained in
Call Statistics.