• LCD 24B • LCD 12B • STD 24B • BASIC 12B • 7B KEYSET USER GUIDE April 2000
TABLE OF CONTENTS ABOUT THIS BOOK ...........................................................1 THINGS YOU SHOULD KNOW ................................ 2–9 OUTSIDE CALLS Making an Outside Call .................................................................... 10 Answering an Outside Call ............................................................... 10 Universal Answer ............................................................................. 10 Recall/Flash ............................................
CUSTOMIZING YOUR KEYSET AME BGM ........................................................................................ 37 AME PASSWORD ........................................................................... 37 Select Ring Tone .............................................................................. 37 Change Your Passcode .................................................................... 37 Set Answer Mode .............................................................................
THINGS YOU SHOULD KNOW USER ORIENTATION DCS 400si telephones are called “keysets.” They contain buttons or “keys” that are used to access or activate the many features of your office phone system. The keys with paper designation strips are programmable keys. This means they can be programmed for a specific function on your keyset and that same button can be something different on another keyset. See the system manager to get your most frequently used features assigned to your programmable keys.
LCD 24B KEYSET LAYOUT LABELING PROGRAMMABLE KEYS Insert the end of a paper clip into the notch of the clear cover. Push the cover sideways. Lift the cover and remove the designation strip. Label the designation strip. Replace the strip and cover. 32 CHARACTER DISPLAY Two lines with 16 characters each. SOFT KEYS Used to activate features via the display. SCROLL KEY Used to scroll through displays.
LCD 12B KEYSET LAYOUT STD 24B KEYSET LAYOUT LABELING PROGRAMMABLE KEYS LABELING PROGRAMMABLE KEYS Insert the end of a paper clip into the notch of the clear cover. Push the cover sideways. Lift the cover and remove the designation strip. Label the designation strip. Replace the strip and cover. Insert the end of a paper clip into the notch of the clear cover. Push the cover sideways. Lift the cover and remove the designation strip. Label the designation strip. Replace the strip and cover.
BASIC 12B KEYSET LAYOUT 7B KEYSET LAYOUT LABELING PROGRAMMABLE KEYS LABELING PROGRAMMABLE KEYS Insert the end of a paper clip into the notch of the clear cover. Push the cover sideways. Lift the cover and remove the designation strip. Label the designation strip. Replace the strip and cover. Insert the end of a paper clip into the notch of the clear cover. Push the cover sideways. Lift the cover and remove the designation strip. Label the designation strip. Replace the strip and cover.
OUTSIDE CALLS NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press SPK or the MONITOR key if you are using a 7B phone before dialing. MAKING AN OUTSIDE CALL RECALL DIAL TONE • Press the NEW button to disconnect your existing call, wait for dial tone and then make a new call on the same line.
• INTERCOM CALLS • CALLING OTHER STATIONS • • • Dial the extension number or group number. Wait for the party to answer. If you hear a brief tone burst instead of ringback tone, the station you called is set for Voice Announce or Auto Answer. Begin speaking immediately after the tone. Finish the call by replacing the handset or pressing the ANS/RLS or the MONITOR key if you are using a 7B phone. Your microphone and speaker are turned on and you can speak handsfree. For privacy, use the handset.
CALLING YOUR SYSTEM OPERATOR • • CALL PROCESSING Dial 0 to call your system operator or group of operators. If you want to call a specific operator, dial that person’s extension number. NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press SPK before you begin dialing. SYSTEM HOLD • • When you are connected to any call, press HOLD. The call will flash green at your keyset. If this call appears on a line key at other keysets, it will flash red at those keysets.
CONSULTATION HOLD When you are talking on an outside line and it is necessary to consult with another extension: • • • • Press the TRSF key; you will receive transfer dial tone. Your call is placed on transfer hold. Dial the extension number. Consult with the internal party. Press TRSF to return to the outside party or hang up to transfer the call. NOTE: Repeatedly pressing the TRSF key will toggle between the outside party and internal extension.
CONFERENCE CALLS You may conference up to five parties (you and four others) in any combination of outside lines and internal stations in any order. • • • • While engaged in a conversation, press the CONF key and receive conference tone. Make another call, either intercom or outside, press the CONF key and receive conference tone. Make another call or press the CONF key to join all parties. Repeat the last step until all parties are added.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press SPK or the MONITOR key if you are using a 7B phone before you begin dialing. NOTE: 1. If the Hot Keypad feature has been turned off you must first lift the handset or press SPK before you begin dialing. FORWARD FOLLOW ME CALL FORWARD OPTIONS When you want all calls to your extension forwarded to the extension where you are now: A display keyset may review or change call forward options and destinations.
MY GROUP PICKUP If desired, a new access code can be assigned to pickup ringing calls in the same pickup group as you are in. Like “66” above except you do not need to dial the desired group number. See your installation company for the assigned access code. MY GROUP PICKUP:__________________.
• • • • • • • The A key is not used. The B key inserts a flash. The C key inserts a pause. The D key is used for pulse to tone conversion. If your system uses rotary (or pulse) dialing C.O. lines, pressing D while entering a speed dial number causes all subsequent digits to be sent as DTMF tones. The E key is used to hide digits. Display keyset users may want to hide some speed dial numbers so that they will not show in the display. When you are entering a telephone number, press E.
MEMO REDIALING PAGING AND MESSAGING When you are calling directory information, you can store the number you are given using the SAVE feature. There is no need for pencil and paper. • • • While you are talking on an outside call, press SAVE. Dial the telephone number as it is dictated to you on the key pad. Press SAVE to store the number. To dial the number, press the SNR button. It will select the same line and dial the stored number.
MEET ME PAGE • • • • • • • Lift the handset. Press the Meet Me Page (MMPG) key or dial 54. Dial the desired zone number. After the attention tone, instruct the paged person to dial 56. Press WAIT or TRSF. Remain off-hook until the person dials 56 from any phone. The paged person will be automatically connected with you. CALL PARK AND PAGE When you have an outside call for someone who is not at his/her desk, you can park the call prior to paging.
NOTES: 1. Display keyset users can view message indications and return them in any order. See Viewing Message Indications under Display Features. 2. If the Hot Keypad feature has been turned off, you must first lift the handset or press SPK or the MONITOR key if you are using a 7B phone before you begin dialing. 3. If a message has been left at your keyset by a keyset in Auto Answer, you must manually cancel the message after it has been returned.
ESTABLISHED CALL PICKUP ANSWERING THE DOOR PHONE To pick up an established call in progress at a single line extension connected to a computer modem on your PC. When you are programmed to receive calls from a door phone: • • Press the EP key for that station on your keyset and the call is automatically moved to your keyset. The single line extension on your modem will be disconnected. NOTE: You must have an assigned (EP key) button on your regular keyset, for the single line station.
• Press the LISTEN key to turn on the speaker. The microphone is not in use, so the distant party does not hear other parties present in your office. Press LISTEN again to turn the speaker off and resume private conversation. Repeat if necessary. • • NOTE: Depending on speaker volume and the acoustics of your office, it may be advisable to turn the group listening feature off before hanging up. This will eliminate a momentary squeal.
• • • Reply by speaking in the direction of the microphone in the AOM unit. Adjust the volume with the VOL keys on the AOM unit. Press the SPK or the MONITOR key on the AOM to disconnect the announcing party. NOTES: 1. Executive off-hook voice announce can only be accomplished when an AOM is attached to your phone. 2. If the MUTE key on the AOM is lit, you must press the AOM’s SPK key to answer the OHVA call. OHVA BLOCK Your keyset can be programmed with an OHVA Block (BLOCK) key.
• • Redial the new passcode to verify. If successful, you will hear two beeps. Four beeps indicate an incorrect code. Reenter the code again. Press TRSF to store the new passcode. SET ANSWER MODE You can receive internal calls in one of three modes (see Answering Intercom Calls under Intercom Calls for descriptions): • • • While on-hook, press TRSF and then dial 103. Dial 0 for Ringing, 1 for Auto Answer or 2 for Voice Announce. Press TRSF to store your selection.
DISPLAY FEATURES INTERACTIVE DISPLAY KEYS The three keys below the display are substitutes for dedicated feature keys and access codes. Pressing one of these keys has the same effect as pressing a programmable key. These keys are called soft keys as their functions are not fixed. They change to present you with the best options for that call condition. The use of soft keys allows the programmable keys to be used for more DSS and speed dial keys.
CALL DURATION TIMER • The system can be set to automatically time outside calls. A few seconds after you dial a telephone number, the timer appears in the display. It appears immediately for incoming calls. The call timer continues for the duration of the call. Call duration times are displayed in minutes and seconds. If a call lasts longer than 60 minutes, the timer restarts. • • Dial the time you want the alarm to go off. Enter the time as HHMM (hours and minutes) using the 24 hour clock.
• • • • • Press TRSF and then dial 106. Dial the speed dial bin number 00–49. Write your message using the procedure described in Alarm Reminder Messages. Press the TRSF key to store the speed dial name. Repeat for each speed dial bin if necessary. STATION NAMES You can assign an 11 character name to your keyset. This allows other display keyset users to call you using the directory dial feature. To program a station name: • • • Press TRSF and then dial 104.
WHAT IS ANI? REDIALING A SAVED CID/ANI NUMBER ANI (Automatic Number Identification) is a feature offered by some telephone service providers that provides the calling party’s telephone number. This service is only available on E&M Tie Lines on a T1, digital trunk. ANI is similar to Caller Identification (CID) but the format and information of the calling person is different. CID uses FSK signalling and ANI uses DTMF signalling.
NOTES: 1. If you are on an intercom call or you have Automatic Hold turned off, you must finish the existing call or place it on hold before inquiring. 2. If you inquire about an outgoing call, you will receive a [call no longer available] display. • REVIEWING PAST CID/ANI CALLS This feature allows you to review CID information for calls sent to your keyset. This list can contain 10–50 calls in a last-in, first-out basis.
The example on the following page will better demonstrate how to use Text Messaging. In this example station 205 is making an off hook voice announcement to station 205 who after hearing the announcement will respond with a text message.
PERSONAL SPEED DIAL NUMBERS PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER CODE NAME TELEPHONE NUMBER 00 _________________________ _________________________ 25 _________________________ _________________________ 01 _________________________ _________________________ 26 _________________________ _________________________ 02 _________________________ _________________________ 27 _________________________ _________________________ 03 _________________________ _______________
N O T E S SYSTEM ACCESS CODES PAGING ZONES - Dial 55 plus LINE GROUPS 9 800 801 802 LOCAL/LCR ______________________ ______________________ ______________________ STATION GROUPS 501 502 503 504 ______________________ ______________________ ______________________ ______________________ PROGRAMMED MESSAGES 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 GIVE ME THE CALL TAKE A MESSAGE ASK THEM TO HOLD SEND TO MY SECY TRSF TO MY SECY LEAVE A MESSAGE PAGE ME O
