Specifications

CONTENTS
call in queue at your station. Either the CID name or CID number will show in the
display depending on your N/N selection.
SAVE CID
At any time during an incoming call that provides CID information, you may press
the SAVE key. This saves the CID number in the Save Number feature. Pressing
the SAVE number redial key will dial the CID number. The system must be using
Least Cost Routing (LCR) to dial the saved number.
STORE CID
At any time during an incoming call that provides CID, you may press the STORE
key. This saves the CID number as a speed dial number in your personal speed
dial list. The system must be using LCR to dial the stored number.
INQUIRE PARK/HOLD
Having been informed that an incoming call is on hold or has been parked, you may
view the Caller ID information before you retrieve the call. This will influence how
you choose to handle the call.
CID REVIEW LIST
This feature allows display keyset users to review CID information for calls sent to
their stations. This list can be from ten to fifty calls in a first in, first out basis. The list
includes calls that you answered and calls that rang your station but that you did
not answer. When reviewing this list, you can press one button to dial the person
back. The system must be using LCR to dial the stored number.
INVESTIGATE
This feature allows selected stations with a special class of service to investigate
any call in progress. If CID information is available for an incoming call, you will
know to whom this station user is speaking. On outgoing calls, you can see who
was called. After investigating, you may barge-in on the conversation, disconnect
the call or hang up.
ABANDON CALL LIST (50)
The system has a system-wide abandon call list that stores CID information for the
last 50 calls that rang but were not answered. The list is accessed using the operator’s
passcode. When reviewing this list, you are provided options to CLEAR the entry or
DIAL the number. You can use the NND key to toggle between the CID name, CID
number and the date and time the call came in. The system must be using LCR to
dial numbers from the abandon call list.
CID ON SMDR
The Station Message Detail Records report can be set to include CID name and
CID number for incoming calls. This format expands the printout to 113 characters.
Use a wide carriage printer or an 80 column printer set for condensed print.
4.1.4