Specifications

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General Description Guide

Summary of content (127 pages)

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f General Description Guide
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COPYRIGHT This manual is proprietary to SAMSUNG Electronics Co., Ltd. and is protected by copyright. No information contained herein may be copied, translated, transcribed or duplicated for any commercial purposes or disclosed to third parties in any form without the prior written consent of SAMSUNG Electronics Co., Ltd. TRADEMARKS OfficeServ 500 is the trademark of SAMSUNG Electronics Co., Ltd.
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INTRODUCTION Purpose OfficeServ 500, Enterprise IP Solutions system, is a digital telephone system designed for small to medium-sized businesses. This manual provides an overview of the Samsung OfficeServ 500 including system structure and hardware, features and facilities and specifications. Document Content and Organization This guide consists of following 4 chapters. Find and read necessary chapters.
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Introduction OfficeServ 500 General Description Guide/Ed.00 NOTE Indicates additional information as a reference Reference OfficeServ 500 Installation Guide Introduces the installation related information for OfficeServ 500 system. OfficeServ 500 Programming Guide This guide is a programming(MMC) description for OfficeServ 500 system users.
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OfficeServ 500 General Description Guide/Ed.00 Introduction WIP-5000M Phone User Guide This is a users manual for WIP-5000M that is designed to use wireless LAN provided from the OfficeServ 500 system. The manuals for OfficeServ 500 Wireless LAN and WIP-5000M Phone will be provided at the time of product release in later time. Revision History EDITION DATE OF ISSUE REMARKS 00 7. 2003. First Version © SAMSUNG Electronics Co., Ltd.
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Introduction OfficeServ 500 General Description Guide/Ed.00 This page is intentionally left blank. Page IV © SAMSUNG Electronics Co., Ltd.
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SAFETY CONCERNS For product safety and correct operation, the following information must be given to the operator/user and shall be read before the installation and operation. Symbols Caution Indication of a general caution Restriction Indication for prohibiting an action for a product Instruction Indication for commanding a specifically required action CAUTION CAUTION Barge-In without tone may violate laws concerning the right to privacy. SAMSUNG Electronics CO.
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Safety Concerns OfficeServ 500 General Description Guide/Ed.00 This page is intentionally left blank. Page VI © SAMSUNG Electronics Co., Ltd.
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TABLE OF CONTENTS INTRODUCTION Purpose ...................................................................................................................................I Document Content and Organization ......................................................................................I Conventions.............................................................................................................................I Reference .....................................................................
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CHAPTER 1. Introduction To System OfficeServ 500 General Description Guide/Ed.00 CHAPTER 2. Hardware Descriptions 1 SYSTEM CABINETS.......................................................................................................... 2-1 2 COMMON CONTROL CARDS .......................................................................................... 2-2 2.1 Processor Cards ........................................................................................................ 2-2 2.
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OfficeServ 500 General Description Guide/Ed.00 Table of Contents 7 SAMPLE SMDR PRINTOUT (WITHOUT CALLER ID) ................................................... 4-54 8 SAMPLE SMDR PRINTOUT (WITH CALLER ID NUMBER).......................................... 4-55 9 SAMPLE UCD REPORT.................................................................................................. 4-56 10 UCD CALL STATISTICS..................................................................................................
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CHAPTER 1. Introduction To System OfficeServ 500 General Description Guide/Ed.00 LIST OF TABLES Page X Table 1.1 OfficeServ 500 Configuration Type .................................................................. 1-7 Table 1.2 OfficeServ 500 Specifications........................................................................... 1-8 Table 1.3 OfficeServ 500 System Configuration .............................................................. 1-9 Table 2.
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CHAPTER 1 Introduction To System This chapter describes the introduction to the OfficeServ 500 system as follows : General Description Size and Configuration Types of OfficeServ 500 and System Specifications Technology Programming 1 GENERAL DESCRIPTION The SAMSUNG OfficeServ 500(Enterprise IP Solutions System) is a digital telephone system designed for small to medium-sized businesses. It can operate with the functionality of a square button system, PABX or a combination of both(hybrid).
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CHAPTER 1. Introduction To System iDCS 28B phone iDCS 8B phone Economic phone OfficeServ 500 General Description Guide/Ed.
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OfficeServ 500 General Description Guide/Ed.00 2 CHAPTER 1. Introduction To System SIZE AND CONFIGURATION The OfficeServ 500 is a fully modular system comprised of a single cabinet configured as a Button Service Unit, up to two additional cabinets, interface cards and electronic phones. A fully expanded system using the TEPRI cards can have a maximum of 352 lines or 360 stations. Without the TEPRI cards, the maximum number of lines is 208 and the maximum number of stations is 360.
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CHAPTER 1. Introduction To System 2.2 OfficeServ 500 General Description Guide/Ed.00 Two Cabinet System When it is required that the basic system be expanded to provide a capacity greater than that described above, the Signal Control Processor(SCP/SCP2) card must be installed in slot nine of the first cabinet. This card provides an intermediate level of processing to control the first cabinet therefore freeing resources on the Main Control Processor(MCP/MCP2) to control the entire system.
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OfficeServ 500 General Description Guide/Ed.00 CHAPTER 1. Introduction To System Figure 1.3 OfficeServ 500 Two Cabinet System © SAMSUNG Electronics Co., Ltd.
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CHAPTER 1. Introduction To System 2.3 OfficeServ 500 General Description Guide/Ed.00 Three Cabinet System In a fully expanded three cabinet system, there are 26 universal card slots(see Figure 1.3). This allows a maximum of 360 stations or 352 lines when using TEPRI cards. Without TEPRI cards, the maximum number of lines is 208 and the maximum number of stations is 360.
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OfficeServ 500 General Description Guide/Ed.00 CHAPTER 1. Introduction To System The first power supply slot in each cabinet must be occupied by a PSU-B to supply sufficient power to all 10 slots(9 universal and a processor slot) and support up to 56 stations. The second power supply slot can be occupied by either a PSU60 or PSUB. Do not use a PSU40 in either PSU slot.
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CHAPTER 1. Introduction To System 3.2 OfficeServ 500 General Description Guide/Ed.00 OfficeServ 500 Classification by Performance/Function The OfficeServ 500 system is classified into MCP based system and MCP2 based system by performance and function. IP phone, Large LCD phone service, and services related to wireless LAN are only available in the MCP2 based OfficeServ 500 system. Refer to Table 2.1(Differences between the MCP Card and the MCP2 Card) for the button differences between MCP and MCP2.
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OfficeServ 500 General Description Guide/Ed.00 CHAPTER 1. Introduction To System Item Specifications Connectable Terminal - Large LCD phone(available when using MCP2) (DS-5012L) - 2 Line phone(available when using MCP2) (DS-5021D/14D) IP phone(available when using MCP2) - ITP-5012L(Large LCD) - ITP-5021D/14D(2 Line LCD) Wireless LAN phone(available when using MCP2 : For Future) - WIP-5000M 3.
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CHAPTER 1. Introduction To System OfficeServ 500 General Description Guide/Ed.00 MCP Classification System Component MCP2 OfficeServ OfficeServ OfficeServ OfficeServ 500-M 500-L 500-M 500-L Remarks SCM Common MFM resource daughter RCM boards are mounted in MCP/MCP2 for OfficeServ 500-M configuration, and in SCP/SCP2/ LCP/LCP2 for OFFICESERV 500-L Configuration. MISC ESM Used for line expansion IPM Not used when LAN configuration the system as MCP2 card.
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OfficeServ 500 General Description Guide/Ed.00 CHAPTER 1. Introduction To System MCP Classification WLAN Component WIP5000M (For Future MCP2 OfficeServ OfficeServ OfficeServ OfficeServ 500-M 500-L 500-M 500-L Remarks Wireless LAN MS Application) DECT 8BSI Accommodates eight DBS Max. 1 card for M system Max.
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CHAPTER 1. Introduction To System OfficeServ 500 General Description Guide/Ed.00 MCP Classification Component MCP2 OfficeServ OfficeServ OfficeServ OfficeServ 500-M 500-L 500-M 500-L Remarks A TRK 4WE & M Subscriber 16SLI 16 Channels 16MWSLI Message Waiting function 8SLI 8 Channels 8MWSLI Message Waiting function 16DLI DLI Service AA SVMi-8 SVMi-16 VDIAL Smart Media OfficeServ Separate Card 500 management MP S/W for M/L and MCP/MCP2 Page 1-12 © SAMSUNG Electronics Co.
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OfficeServ 500 General Description Guide/Ed.00 4 TECHNOLOGY 4.1 MCP Card CHAPTER 1. Introduction To System 4.1.1 Memory The system operates using stored program control. This program is stored on a SmartMedia card inserted into the Main Control Processor card(MCP) and contains a minimum of eight Megabytes of NAND-Flash memory. Optional, larger capacity, SmartMedia cards are also available to provide a backup customer database and a backup operating program.
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CHAPTER 1. Introduction To System OfficeServ 500 General Description Guide/Ed.00 4.2.2 Microprocessors The OfficeServ 500 uses distributed processing. Its primary processor is a 32 bit Motorola MPC860 operating at a clock speed of 80 MHz on the MCP2 card. This provides all the processing necessary for a single cabinet system. In a multi cabinet system the secondary level of processing is on the SCP2 card for the first cabinet and on the LCP2 cards for the expansion cabinets.
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CHAPTER 2 Hardware Descriptions This chapter describes the hardware of the OfficeServ 500 system as follows: System Cabinets Common Control Cards Interface Cards Station Equipment 1 SYSTEM CABINETS The cabinets that make up the OfficeServ 500 system are of metal construction and may be utilized as either as an expansion cabinet or as a main cabinet/button service unit(KSU). The cabinets may be used singly or may be stacked up to three(3) high to achieve maximum capacity.
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CHAPTER 2. Hardware Descriptions OfficeServ 500 General Description Guide/Ed.00 2 COMMON CONTROL CARDS 2.1 Processor Cards The OfficeServ 500 requires a processor card or cards in order to operate. In a single cabinet OfficeServ 500 system, only one processor card, the Main Control Processor (MCP or MCP2), is required.
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OfficeServ 500 General Description Guide/Ed.00 CHAPTER 2. Hardware Descriptions MCP2 Card The Main Control Processor2(MCP2) card is the main processor card with a 32 bit processor, and controls the overall operation of the OfficeServ 500 system. MCP2 card is mounted on the MCP/LCP slot of the OfficeServ 500-M or OfficeServ 500-L basic cabinet.
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CHAPTER 2. Hardware Descriptions OfficeServ 500 General Description Guide/Ed.00 2.1.2 Switch Control Processor (SCP/SCP2) The Switch Control Processor(SCP/SCP2) is installed in slot 9 of the KSU and reduces the available universal card slots to eight. The SCP/SCP2 card is required when the system is to be expanded beyond a single cabinet. The SCP/SCP2 card has positions for three optional daughter boards.
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OfficeServ 500 General Description Guide/Ed.00 CHAPTER 2. Hardware Descriptions LOCAL CONTROL PROCESSOR(LCP/LCP2) DAUGHTER BOARD CAPABILITIES Position Type of Daughter Boards allowed per position LOC1 MFM, RCM LOC2 MFM, RCM, MISC LOC3 MFM, RCM Only one of any type of daughter board may be installed on any processor card. 2.2 Processor Card Daughter Boards There are seven types of daughter board that fit on the various processor cards.
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CHAPTER 2. Hardware Descriptions OfficeServ 500 General Description Guide/Ed.00 2.2.3 Switch And Conference Module (SCM) The Switch and Conference Module installs on the MCP/MCP2 or the SCP/SCP2 processor cards. In a single cabinet system the SCM can be installed in LOC1, however in a multiple cabinet system the SCM must be installed on the SCP/SCP2 as the MCP must have the ESM and IPM daughter boards. The system, regardless of size can only support one SCM daughter board.
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OfficeServ 500 General Description Guide/Ed.00 CHAPTER 2. Hardware Descriptions 2.2.7 Miscellaneous Function Module (MISC) The Miscellaneous Function Module(MISC) daughter board installs in position LOC3 on the MCP/MCP2 card in a single cabinet system or in position LOC2 on the SCP/SCP2 or position LOC2 on the LCP/LCP2 card(s) in a multiple cabinet system. The MISC daughter board is used to provide external music on hold/audio inputs(radios, digital announcers, etc.
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CHAPTER 2. Hardware Descriptions 3 OfficeServ 500 General Description Guide/Ed.00 INTERFACE CARDS These cards provide the interface connections for telephone lines and stations to the KSU and expansion cabinets. These cards fit into the universal card slots to configure the system as required. OfficeServ 500 interface cards are encased in a static dissipative ABS plastic shell to protect the PCB during handling. 3.1 Trunk Cards 3.1.
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OfficeServ 500 General Description Guide/Ed.00 CHAPTER 2. Hardware Descriptions 3.1.6 4 BRI (Basic Rate Interface-4BRI) The 4 BRI card supports 4 trunk or station level ISDN Basic Rate Interface(e.g., 2B plus D) circuits. The 4BRI can be inserted in any universal slot. 3.1.7 ITM3 (IP Telephony Module) The ITM3 card supports 8 VOIP channels with provision for a daughter board hosting a further 8 channels for a maximum of 16 channels per ITM3 card. These channels are H.
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CHAPTER 2. Hardware Descriptions 3.2 OfficeServ 500 General Description Guide/Ed.00 Station Cards 3.2.1 DLI This card is an eight circuit digital station interface card that provides 2B+D service when installed in any universal card slot in all cabinets. 3.2.2 16DLI This card is a sixteen circuit digital station interface card that provides 1B+D service when installed in any universal card slot in all cabinets. Phone daughter boards will not work when connected to this card.
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OfficeServ 500 General Description Guide/Ed.00 CHAPTER 2. Hardware Descriptions 3.2.6 8MWSLI This card is an eight circuit analog station interface for industry standard single line telephones that require operation of an industry standard message waiting lamp with a voltage range of 85~96 VDC. The lamp can be programmed to be on continuously or flash at a programmable rate of 100ms to 2000ms ON/OFF times. The 8MWSLI does not contain any over-voltage protection and is not qualified as OPX.
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CHAPTER 2. Hardware Descriptions OfficeServ 500 General Description Guide/Ed.00 All power to run this self contained system comes from the DCS telephone system power supply. Each of the DCS power supply is rated according to the number of stations it will support. When SVMi-8 is installed it counts as(8) eight stations of the PSU rating regardless of the number of Voice Processing Modules installed. 3.3.
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OfficeServ 500 General Description Guide/Ed.00 4 STATION EQUIPMENT 4.1 iDCS Series Equipment CHAPTER 2. Hardware Descriptions 4.1.
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CHAPTER 2. Hardware Descriptions OfficeServ 500 General Description Guide/Ed.00 4.1.3 8 Button iDCS phone 32 character display(2 x 16) with three associated soft buttons and a scroll button 8 programmable buttons with tri-colored lights Four fixed function buttons Terminal Status Indicator Built-in speakerphone Eight selectable ring tones UP/DOWN buttons for digital control of speaker, handset and ringer volumes Desk-or wall-mounted Available in dark gray or light gray Figure 2.3 8 Button iDCS phone 4.
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OfficeServ 500 General Description Guide/Ed.00 CHAPTER 2. Hardware Descriptions 4.1.6 14 Button 2 Line LCD phone The DS-5014D phone is 2 line LCD digital phone It has 14 programmable buttons for the subscriber to register the features preferred.
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CHAPTER 2. Hardware Descriptions OfficeServ 500 General Description Guide/Ed.00 4.1.7 21 Button 2 Line LCD phone The DS-5021D phone is 2 line LCD digital phone It has 21 programmable buttons for the subscriber to register the features preferred.
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OfficeServ 500 General Description Guide/Ed.00 CHAPTER 2. Hardware Descriptions 4.1.9 14 Button/21 Button 2 Line LCD IP phone The ITP-5000D series phone has 14/21 programmable buttons for the subscriber to register the features preferred. Screen and is equipped with 12 selectable buttons. This phone is equipped with the Dial button, Volume button, Conference button.
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CHAPTER 2. Hardware Descriptions OfficeServ 500 General Description Guide/Ed.00 4.1.11 14 Button iDCS AOM 14 programmable buttons with red lights A maximum of one can be assigned to any phone to provide additional programmable buttons Available in dark gray or light gray Figure 2.11 14 Button iDCS AOM 4.1.12 DS-5064B (64B AOM) AOM is an accessory type digital station that extended the button and LED of a digital phone. DS-5064B is the improved model of the OfficeServ 500 system 64B.
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OfficeServ 500 General Description Guide/Ed.00 4.2 CHAPTER 2. Hardware Descriptions DCS Series Equipment 4.2.1 LCD 24B phone Built-in speakerphone 24 programmable buttons(16 with tri-colored LEDs) Four fixed function buttons 32 character display(2 x 16) with three associated soft buttons and a scroll button UP/DOWN buttons for digital control of speaker, handset and ringer volumes Eight selectable ring tones Desk-or wall-mounted Available in almond or charcoal Figure 2.13 LCD 24B Euro phone 4.2.
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CHAPTER 2. Hardware Descriptions OfficeServ 500 General Description Guide/Ed.00 4.2.3 STD 12B phone Built-in speakerphone 12 programmable soft buttons(16 with tri-colored LEDs) Four fixed function buttons UP/DOWN buttons for digital control of speaker, handset and ringer volumes Eight selectable ring tones per phone Desk-or wall-mounted Available in almond or charcoal Figure 2.15 STD 12B phone 4.2.
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OfficeServ 500 General Description Guide/Ed.00 CHAPTER 2. Hardware Descriptions 4.2.5 48 Button AOM 48 programmable buttons Available in almond or charcoal One or two can be assigned to any DCS phone to provide additional programmable buttons Figure 2.17 48 Button AOM 4.2.6 S-phone DS 24S phone 8 programmable buttons with tri-coloured lights : Used to call stations directly, to indicate busy conditions of other stations, for One Touch dialling and many other system features.
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CHAPTER 2. Hardware Descriptions OfficeServ 500 General Description Guide/Ed.00 DS 24D phone 8 programmable buttons with tri-coloured lights : Used to call stations directly, to indicate busy conditions of other stations, for One Touch dialling and many other system features. Volume control buttons : Used to set independent levels for handset, speaker, background music, ring and page volumes. Transfer button Redial button Microphone : For hands-free operation.
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OfficeServ 500 General Description Guide/Ed.00 CHAPTER 2. Hardware Descriptions 4.2.7 Economic phone Volume control buttons : Used to set independent levels for handset, speaker, background music, ring and page volumes. Transfer button Redial button Microphone : For hands-free operation. Hold buttons Speaker button Speaker : For hands-free operation and ringing. Figure 2.20 Economic phone 4.2.
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CHAPTER 2. Hardware Descriptions OfficeServ 500 General Description Guide/Ed.00 4.2.9 Single Line Telephone Data port : selectable to share station extension or utilize a separate extension On hook dialling Message Waiting/Ring Indicator Desk or wall mounted Ring volume control, Four available ring tones. Available in almond and black Figure 2.23 Single Line Telephone This single line telephone set is FCC approved for direct connection to the public telephone network. FCC # A3LKOR-24627-TE-T REN 0.
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OfficeServ 500 General Description Guide/Ed.00 CHAPTER 2. Hardware Descriptions 4.1.13 KDB-SLI This is a daughter board that can be installed only in the 12 or 24 button phone. The KDB-SLI will provide one additional SLI circuit for the connection of any standard telephone device. This KDB-SLI will only operate when the phone is connected to an 8 port DLI card it can use the second B channel. Each port on this card is intended for connection to one telephone.
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CHAPTER 2. Hardware Descriptions OfficeServ 500 General Description Guide/Ed.00 This page is intentionally left blank. Page 2-26 © SAMSUNG Electronics Co., Ltd.
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CHAPTER 3 Specifications This chapter describes the technical data for the OfficeServ 500 hybrid/button telephone system as follows : Electrical Specifications(PSU-B) Electrical Specifications(PSU 60) Dimensions and Weights Environmental Limits Cable Requirements System Tones Phone LED Indications Reserve Power Duration Estimates 1 ELECTRICAL SPECIFICATIONS (PSU-B) AC INPUT 100-120(88-132) VAC(48-63 Hz)* 220-240(180-260) VAC(48-63 Hz) POWER CONSUMPTION(MAX) 150 WATTS MAX.
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CHAPTER 3. Specifications 3 OfficeServ 500 General Description Guide/Ed.00 DIMENSIONS AND WEIGHTS OfficeServ 500 BASIC SYSTEM HEIGHT WIDTH DEPTH WEIGHT SINGLE CABINET 17.5" 22.5" 12" 35 lb. EXPANDED SYSTEM : 35" 22.5" 12" 70 lb. 52.5" 22.5" 12" 105 lb. 4.25" 8.50" 9" 2.563 lb. ADD-ON MODULE 4.25" 4.25" 9" 1.188 lb. DOOR PHONE 5" 3.88" 1.25" 6.8 oz.
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OfficeServ 500 General Description Guide/Ed.00 6 CHAPTER 3. Specifications SYSTEM TONES TONE FREQUENCIES CADENCE DIAL TONE 350+440 Hz CONTINUOUS RINGBACK TONE 440+480 Hz 1 sec on+3 sec off DID RINGBACK TONE 440+480 Hz 2 sec on+4 sec off BUSY TONE 480+620 Hz 0.5 sec on+0.5 sec off DND/NO MORE CALLS 480+620 Hz 0.25 sec on+0.25 sec off TRANSFER/CONF 350+440 Hz 0.1 sec on+0.1 sec off CONFIRMATION TONE 350+440 Hz 0.05 sec on+0.05 sec off ERROR TONE 480+620 Hz 0.05 sec of tone 1/0.
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CHAPTER 3. Specifications OfficeServ 500 General Description Guide/Ed.00 Confirmation Tone-Very short beeps followed by dial tone indicate you have correctly set or cancelled a system feature. CONFIRMATION TONE-50ms ON/50 ms OFF FOR TWO SECONDS ERROR TONE-Adistinctive two level beeping tone indicates you have done something incorrectly. Try again.
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OfficeServ 500 General Description Guide/Ed.00 8 CHAPTER 3. Specifications RESERVE POWER DURATION ESTIMATES (in minutes)* NO. OF PSUs UPS CAPACITY IN VOLT AMPS(VA) 250 450 600 900 1250 2000 5 20 30 47 75 180 2 8 10 24 40 70 3 5 7 20 36 64 4 13 22 35 5 10 13 25 6 5 10 20 1 * These are approximate values. Specific UPS devices, due to their internal construction, can have greater or lesser values. NO.
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CHAPTER 3. Specifications OfficeServ 500 General Description Guide/Ed.00 This page is intentionally left blank. Page 3-6 © SAMSUNG Electronics Co., Ltd.
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CHAPTER 4 Business Feature Package This chapter describes various features of the OfficeServ 500 system as follows: SYSTEM FEATURES STATION FEATURES DISPLAY FEATURES SAMPLE SMDR PRINTOUT(WITHOUT CALLER ID) SAMPLE SMDR PRINTOUT(WITH CALLER ID NUMBER) SAMPLE UCD REPORT UCD CALL STATISTICS UCD AGENT STATISTICS SAMPLE TRAFFIC REPORT TRAFFIC REPORT OVERVIEW SAMPLE ALARM REPORT © SAMSUNG Electronics Co., Ltd.
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CHAPTER 4. Business Feature Package 1 OfficeServ 500 General Description Guide/Ed.
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OfficeServ 500 General Description Guide/Ed.
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CHAPTER 4. Business Feature Package Off Premises Extensions(OPX) Operator Group Overflow Operator Station Group Override Code OfficeServ 500 General Description Guide/Ed.00 Voice Dialling Voice Mail-Inband Integration VoIP Networking(MCP2) VoIP Trunk Interface(H.323/SIP) Walking Class of Service Wireless LAN Service(MCP2) Paging Internal Zones(4) External Zones(4) All Internal All External * Requires optional hardware and/or software. Ask your dealer for details. 1.1 System Feature Descriptions 1.1.
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OfficeServ 500 General Description Guide/Ed.00 CHAPTER 4. Business Feature Package 1.1.2 Account Code Button (MCP-M Version) The account code(ACCT) button can be programmed on any phone and will appear as a soft button on display phones. This button allows you to enter account codes without interrupting a call. 1.1.3 Account Code Button-One Touch (Except MCP-M Version) The account code(ACC) button can be programmed on any phone.
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CHAPTER 4. Business Feature Package OfficeServ 500 General Description Guide/Ed.00 FORCED When a station is programmed for forced authorization, you must always enter this code before dialling is allowed. The dialled authorization code is verified from the system list of 250 authorization codes on an MCP-M system or 500 on an MCP2 and MCP-L system. VOLUNTARY Any station user can always enter an authorization code before they begin dialling.
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OfficeServ 500 General Description Guide/Ed.00 CHAPTER 4. Business Feature Package 1.1.10 Boss/Secretary Service Up to four secretaries can be assigned to an executive. The line designated as the executive may not be assigned as a secretary of another executive. When the executive is busy or in DND status, the call is automatically connected to the secretary. Executive Answer Mode In MCP2, the secretary can set the response mode for each executive.
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CHAPTER 4. Business Feature Package OfficeServ 500 General Description Guide/Ed.00 1.1.12 Call Costing The OfficeServ 500 provides programmable call costing tables to calculate the cost of incoming and outgoing calls. Rates are calculated by the number dialled, and may include surcharges. Display phones can be set to show the call duration timer or the call cost. The SMDR report will show either the call duration or the call cost depending on the station selection.
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OfficeServ 500 General Description Guide/Ed.00 CHAPTER 4. Business Feature Package Either the Caller ID name or number will show in the display depending on your selection. Save Caller ID Number At any time during an incoming call that provides Caller ID information, you may press the SAVE button. This saves the Caller ID number in the Save Number feature. Pressing the SAVE number redial button will dial the Caller ID number. The system must be using Least Cost Routing(LCR) to dial the saved number.
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CHAPTER 4. Business Feature Package OfficeServ 500 General Description Guide/Ed.00 Abandon Call List The system has a system-wide abandon call list that stores Caller ID information for calls that rang but were not answered. The list is accessed using the administrators passcode. When reviewing this list, you are provided options to CLEAR the entry or DIAL the number. You can see the NND button to toggle between the Caller ID name, number and the date and time the call came in.
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OfficeServ 500 General Description Guide/Ed.00 CHAPTER 4. Business Feature Package NO ANSWER This feature forwards calls that are not answered within a preprogrammed time. You can originate calls as usual and receive call if present. The timer is programmable on a per-station basis to allow for differences in individual work habits. BUSY/NO ANSWER This feature allows the station user to use both types of forwarding simultaneously, provided the destinations have already been entered in the usual manner.
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CHAPTER 4. Business Feature Package OfficeServ 500 General Description Guide/Ed.00 Call Forward No Response (CFNR) (MCP-networking enabled only) This is a different feature from the normal call forward no answer and is only used when the forward destination is in a different node of the network.
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OfficeServ 500 General Description Guide/Ed.00 CHAPTER 4. Business Feature Package 1.1.19 Call Pickup DIRECTED With directed call pickup, you can answer calls ringing at any station by dialling a code plus that stations extension number or by pressing the feature button and then dialling the extension. GROUPS In addition, calls can be picked up from a station group in a similar manner. The group pickup feature allows you to answer any call ringing within any pickup group.
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CHAPTER 4. Business Feature Package OfficeServ 500 General Description Guide/Ed.00 1.1.23 Class of Service The system allows a maximum of 30 station classes of service. Each class of service can be customized in memory to allow or deny access to features and to define a stations dialling class. Each station can be assigned different classes of service for day and night operation. 1.1.
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OfficeServ 500 General Description Guide/Ed.00 CHAPTER 4. Business Feature Package 1.1.26 Computer Telephony Integration (CTI) Computer Telephone Integration(CTI) allows integration between the OfficeServ 500 and a personal computer system(PC) or a local area network(LAN). Caller ID service is required for TAPI inbound call applications that use the CID information to display computer records in conjunction with the presentation of the call to the station on the OfficeServ 500. TAPI 2.1 TAPI 2.
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CHAPTER 4. Business Feature Package OfficeServ 500 General Description Guide/Ed.00 1.1.30 DECT Service OfficeServ 500 system provides DECT cordless communications in a single office or throughout a large commercial or industrial complex. To implement this service, you need 8BSI card, DBS card and DECT handsets. Users of this service meet improved overall efficiency, since staff can be reached or make calls wherever they are.
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OfficeServ 500 General Description Guide/Ed.00 CHAPTER 4. Business Feature Package 1.1.34 Direct Inward System Access (DISA) You can call in on specific DISA lines at any time, input a security code and receive system dial tone. You can now place internal calls or if permitted, calls using Trunk lines. The caller must have a tone dial phone and know his/her DISA security code. DISA lines can be used as both way lines or incoming only and may be active in day mode, night mode or both.
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CHAPTER 4. Business Feature Package OfficeServ 500 General Description Guide/Ed.00 1.1.39 Door Lock Release (Programmable) After answering a call from the door phone, you can dial a code to activate a contact closure. This can be used to operate a customer-provided electric door lock release mechanism. The contact closure timer is programmable from 100-2500 ms. 1.1.40 Door phones The door phone interface module(DPIM) provides for connection of a door phone to a DLI port.
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OfficeServ 500 General Description Guide/Ed.00 CHAPTER 4. Business Feature Package WITHOUT WARNING TONE When the barge-in without tone option is set, the barging-in phone has its microphone muted and the barged-in on station does not receive an override display. This feature does not work from single line sets. TRUNK MONITOR or SERVICE OBSERVING This feature allows the user who barged-in to retain the trunk call after the original station has hung up.
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CHAPTER 4. Business Feature Package OfficeServ 500 General Description Guide/Ed.00 1.1.47 Flash Button Operation While you are on an outside line, pressing the FLASH button will flash the central office or PBX. This is used for custom calling features on Trunk lines or in conjunction with CENTREX/PBX operation. System programming allows individual flash times for Trunk line and PBX lines.
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OfficeServ 500 General Description Guide/Ed.00 CHAPTER 4. Business Feature Package 1.1.52 Incoming Call Distribution Incoming calls can be assigned to ring a distributed station hunt group. This allows all members of the group to share the call load. 1.1.53 Incoming/Outgoing Service Outside lines are available for incoming or outgoing service. Programming allows any outside line to be used for incoming calls only, outgoing calls only or both way service. 1.1.
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CHAPTER 4. Business Feature Package OfficeServ 500 General Description Guide/Ed.00 1.1.57 Large LCD phone Interface (MCP2) In MCP2 version, the Large LCD phone Interface supports the Large LCD phone. The wide LCD screen of the Large LCD phone provides various features such as Virtual AOM, phone Book, LCD Navigation similar to that of a mobile phone, and Enblock Dialling. 1.1.
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OfficeServ 500 General Description Guide/Ed.00 CHAPTER 4. Business Feature Package 1.1.62 Message Waiting Indications When calling a station and receiving a busy signal or the no answer condition, the caller can leave an indication that a message is waiting. The message button will flash red at the messaged phone. A single line phone will receive a distinctive message waiting dial tone. Five message waiting indications can be left at any station. 1.1.
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CHAPTER 4. Business Feature Package OfficeServ 500 General Description Guide/Ed.00 : A music chime source(Old Folks At Home) located on the MCP card is played to the listener. Chime : An external source connected to a MISC card, such as a digital announcer or radio, is played to the listener. External source : If the system is equipped with an AA card the last port of this card can be flagged as a MOH source and used to repeatedly play a message recorded on the AA card to the listener.
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OfficeServ 500 General Description Guide/Ed.00 CHAPTER 4. Business Feature Package Call Forward No Response(CFNR). This is a different feature from the normal call forward no answer and is only used when the forward destination is in a different node of the network. The operation of the feature is the same as the normal forward no answer where when the forwarded station does not answer after a programmed amount of time a calling station will be forwarded to the forward destination.
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CHAPTER 4. Business Feature Package OfficeServ 500 General Description Guide/Ed.00 Do Not Disturb(DND). This feature operates in the same manner as in a non networked switch. There is an option in MMC 823 to determine the type of DND tone sent across the network link. Caller ID. Caller ID in its various forms that are currently available(Analog CID Name and Number, ANI Number, PRI Name and Number and BRI number) will be transported across the network link with the original call. Centralized Attendant.
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OfficeServ 500 General Description Guide/Ed.00 CHAPTER 4. Business Feature Package STATION GROUP When calls ringing a station group go unanswered, they can overflow to another destination after a programmed period of time. Each station group has its own timer. The overflow destination can be a station or station group. 1.1.
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CHAPTER 4. Business Feature Package OfficeServ 500 General Description Guide/Ed.00 1.1.75 Programmable Line Privacy Each outside line can be programmed to ignore the automatic line privacy. This allows up to four other parties to join your conversation by simply pressing the line button. This is similar to 1A2 button telephone operation. 1.1.76 Programmable Timers There are over 50 programmable system timers to allow each installation to be customized to best fit the end users application. 1.1.
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OfficeServ 500 General Description Guide/Ed.00 CHAPTER 4. Business Feature Package Holiday Schedule The system has a table of 60 dates that are used to define holidays. On a date designed as a holiday the system will remain in a ring plan for that calendar day providing the system was already in night service. This feature will override the ring plan time table.
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CHAPTER 4. Business Feature Package OfficeServ 500 General Description Guide/Ed.00 Spot News Information from the Internet and internal information are displayed on the LCD screen in text. Spot Choice Information services on stock, fortune, bio-rhythm, etc are displayed upon your choice. 1.1.86 Station Hunt Groups System programming allows up to 30 station hunt groups on an MCP-M, 50 station hunt groups on an MCP-L, 40 station hunt groups on an MCP2-M and 80 station hunt groups on an MCP2-L system.
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OfficeServ 500 General Description Guide/Ed.00 CHAPTER 4. Business Feature Package A log of 100 alarms are stored in a buffer and can be reviewed at a display phone or sent to a printer(see Sample Alarm Report section of this guide). System Maintenance Alarms are only available in MCP2 card and MCP card with a LAN module. 1.1.90 System Directory Each station, station group and outside line can have an 11 character directory name.
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CHAPTER 4. Business Feature Package OfficeServ 500 General Description Guide/Ed.00 SPECIAL CODE TABLE A Special Code Table of ten entries(four digits each) allows use of telephone company features such as CID blocking or call waiting disable without interference to toll restriction or LCR. The Special Code table allows use of these custom calling features on a per call basis. 1.1.
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OfficeServ 500 General Description Guide/Ed.00 CHAPTER 4. Business Feature Package and second announcements reassure the caller until an agent becomes free. Programmable automatic logout removes a station from the group if a call is placed to an unattended station, thus preventing unanswered calls. A wrap-up timer prevents calls to a station for a programmable period of time to allow the agent to finish up work associated with the call. Requires optional hardware. Ask your dealer for details.
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CHAPTER 4. Business Feature Package OfficeServ 500 General Description Guide/Ed.00 1.1.101 Virtual Port The OfficeServ 500 provides a Virtual Port. This Virtual Port is not connected to a physical cable, but has its own phone numbers and functional settings. There are two types of Virtual Ports, the SLT Line Type and the Digital Line Type.
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OfficeServ 500 General Description Guide/Ed.00 CHAPTER 4. Business Feature Package 1.1.107 Wireless LAN Service (MCP2) The OfficeServ 500 System, the primary device of SAMSUNG button phone, is mounted with the 8WLI card that has the wireless LAN function. One 8WLI card can support up to 8 WBS24s, the equipment for AP(Access Point).
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CHAPTER 4. Business Feature Package 2 OfficeServ 500 General Description Guide/Ed.
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OfficeServ 500 General Description Guide/Ed.00 2.1 CHAPTER 4. Business Feature Package Station Feature Descriptions 2.1.1 Add-On Module 48 BUTTON AOM The 48-button Add-On Module(AOM) adds to the capability of any phone. The 48 programmable buttons with red buttons can be used for feature buttons, DSS/BLF buttons or one touch speed dial buttons. 64 BUTTON MODULE The 64-button module adds to the capability of any phone. Up to four 64-button modules can be added to each phone.
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CHAPTER 4. Business Feature Package OfficeServ 500 General Description Guide/Ed.00 2.1.5 Background Music Phone users may choose to hear music through their phone speakers when optional external sources are installed. Each user may adjust this level by the use of a volume control program at the selected phone. 2.1.6 Busy Station Callback When reaching a busy station, callers may request a callback by pressing one button or dialling a code.
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OfficeServ 500 General Description Guide/Ed.00 CHAPTER 4. Business Feature Package 2.1.9 Call Logs With the call log feature, a display phone user can review up to 50 of the last incoming calls from the Caller ID review list or up to 50 of the last external telephone numbers that were dialled. The numbers can be viewed, stored and/or dialled using the associated soft buttons. LCR must be enabled for dialling and storing numbers from the CID review list.
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CHAPTER 4. Business Feature Package OfficeServ 500 General Description Guide/Ed.00 2.1.14 Door Lock Release Stations programmed to receive calls from a door phone can dial a code to activate a contact closure for control of a customer-provided electronic door lock. 2.1.15 Exclusive Hold Pressing HOLD twice will hold a call exclusively at a station so no other station can pick up that call. Intercom calls are automatically placed on exclusive hold. 2.1.
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OfficeServ 500 General Description Guide/Ed.00 CHAPTER 4. Business Feature Package 2.1.21 Manual Signalling (Except MCP-M version software) Phones can signal each other via a programmable button. This allows one station to alert another without establishing a voice conversation. Each press of the button results in a 500 milliseconds of ring tone being set to the intended station. An individual manual signaling button must be programmed for each station to be signaled. 2.1.
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CHAPTER 4. Business Feature Package OfficeServ 500 General Description Guide/Ed.00 2.1.28 On-Hook Dialling Any phone user can originate calls without lifting the handset. When the called party answers, you may speak into the microphone or lift the handset for more privacy. 2.1.29 Privacy Release (Except MCP-M version software) This feature will allow another station to join in on your conversation by temporarily releasing privacy on the Trunk line from your phone.
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OfficeServ 500 General Description Guide/Ed.00 CHAPTER 4. Business Feature Package 2.1.32 Protection from Barge-In Each station can be programmed as secure or not secure. Secure stations cannot be barged-in on. A station that is not secure cannot be barged-in on when talking to a secure station. 2.1.33 Pullout Directory Tray A pullout directory tray is conveniently located beneath all phones. It is used to record station directory names and speed dial numbers. 2.1.
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CHAPTER 4. Business Feature Package OfficeServ 500 General Description Guide/Ed.00 2.1.37 Ring Modes Each phone user can select one of three distinct ways to receive intercom calls. The phone can automatically answer on the speakerphone, voice announce through the speaker or receive ringing. When the ring mode is selected, phone users can choose one of eight distinct ring tones. Forced Auto Answer is invoked by the calling station and is controlled by the calling stations class of service. 2.1.
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OfficeServ 500 General Description Guide/Ed.00 CHAPTER 4. Business Feature Package 2.1.41 Volume Settings Each phone user may separately adjust the volume of the ringer, speaker, handset receiver, background music, page announcement and off-hook ring tone. 2.1.42 Wall-Mountable phones Each phone, add on module and 64 button module can be wall mounted by reversing the base wedge.
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CHAPTER 4. Business Feature Package 3 3.1 OfficeServ 500 General Description Guide/Ed.
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OfficeServ 500 General Description Guide/Ed.00 CHAPTER 4. Business Feature Package Name/Number Display Each display phone user can decide if he/she wants to see the Caller ID name or Caller ID number in the display. Regardless of which one is selected to be seen first, the NND button is pressed to view the other piece of CID information.
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CHAPTER 4. Business Feature Package OfficeServ 500 General Description Guide/Ed.00 Abandon Call List The system has a system-wide abandon call list that stores Caller ID information for calls that rang but were not answered. The list is accessed using the operators passcode. When reviewing this list, you are provided options to CLEAR the entry or DIAL the number. You can use the NND button to toggle between the Caller ID name, Caller ID number and the date and time the call came in.
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OfficeServ 500 General Description Guide/Ed.00 CHAPTER 4. Business Feature Package 3.1.11 Dialled Number When an outside call is made, digits are displayed as you dial them. If the display indicates an incorrect number was dialled, you can quickly hang up before billing begins. 3.1.12 Enhanced Station Programming Personal programming options are easier to select and confirm with the help of the display. 3.1.
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CHAPTER 4. Business Feature Package OfficeServ 500 General Description Guide/Ed.00 3.1.20 Stopwatch Timer Display phone users find this feature very convenient to time meetings, calls and other functions. Users simply press once to start the timer and press again to stop the timer. 3.1.21 Text Messaging (Except MCP-M version software) This feature allows two display phone users to respond to each other with preprogrammed messages.
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OfficeServ 500 General Description Guide/Ed.00 4 CHAPTER 4. Business Feature Package SAMPLE DISPLAYS LCD 12B and LCD 24B display model phones have a large, easy-to-read, 32 character liquid crystal display. Helpful call processing information is provided so everyday call handling is quick and easy. Here are just some of the displays you may see. 209: Tim Kelly RRI 23 Sep Idle display shows extension, name, day, date and time. Call for 501 202 Mr.
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CHAPTER 4. Business Feature Package 5 OfficeServ 500 General Description Guide/Ed.00 SAMPLE CALLER ID DISPLAYS 13054264100 702: RINGING 05/25, 09: 41, 702 CLEAR NND This display shows an incoming call This display shows the information on the from 1-305-426-4100 on Line 702 abandoned call list. This call came in on May ringing directly at your station. 25 at 9:41 A.M on line 702. You can CLEAR the entry. DIAL the caller back or examine further NND information.
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OfficeServ 500 General Description Guide/Ed.00 6 CHAPTER 4. Business Feature Package SAMPLE UCD DISPLAYS 005 calls in queue now 06 available 04 logged in There are five calls currently waiting to be There are six members in the group. Four of answered by the UCD group. the members are currently logged in. longest wait time is 02:24 201: answered 065 calls today The longest call on hold(waiting to be The agent at station 201 has answered 65 answered) was for two minutes, 24 calls today.
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CHAPTER 4. Business Feature Package 7 OfficeServ 500 General Description Guide/Ed.00 SAMPLE SMDR PRINTOUT (WITHOUT CALLER ID) Page 4-54 © SAMSUNG Electronics Co., Ltd.
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OfficeServ 500 General Description Guide/Ed.00 8 CHAPTER 4. Business Feature Package SAMPLE SMDR PRINTOUT (WITH CALLER ID NUMBER) 219 296 © SAMSUNG Electronics Co., Ltd.
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CHAPTER 4. Business Feature Package 9 OfficeServ 500 General Description Guide/Ed.00 SAMPLE UCD REPORT UCD GROUP 529 : SALES FROM : SUN 02 Feb 00:00 TO : SUN 02 Feb 02:54 CALL STATISTICS =============== AVERAGE RING TIME(TIME TO ANSWER)......00:40 NUMBER OF TIMES ALL AGENTS BUSY........00002 AVERAGE TIME IN QUEUE..................00:51 TOTAL CALLS RECEIVED...................00011 LONGEST QUEUE TIME(TODAY)..............02:14 TOTAL CALLS ABANDONED..................
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OfficeServ 500 General Description Guide/Ed.00 CHAPTER 4. Business Feature Package 10 UCD CALL STATISTICS Calls in Queue Now How many calls are currently in queue. This statistic is a real time statistic and so will not print on a report. Abandoned Calls This shows the number of callers that reached the UCD group, but hung up before being answered. A high number probably means that there are not enough agents available and the wait time is too long.
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CHAPTER 4. Business Feature Package OfficeServ 500 General Description Guide/Ed.00 Total Calls Received The total number of times that calls were sent to a group. This includes calls that were answered by the group, calls that went to a group with all agents busy or out of group, calls that are abandoned and calls that go to UCD final destination. This includes intercom calls to the UCD group.
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OfficeServ 500 General Description Guide/Ed.00 CHAPTER 4. Business Feature Package 11 UCD AGENT STATISTICS Logged in The number of stations programmed in the UCD group and the number of stations that are currently logged in. This statistic is a real time statistic and so will not print on a report. Status This screen shows the agents name, extension number and status. The status can be In Group, Out of group or in DND. This statistic is a real time statistic and so will not print on a report.
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CHAPTER 4. Business Feature Package OfficeServ 500 General Description Guide/Ed.00 12 SAMPLE TRAFFIC REPORT TRAFFIC REPORT FOR [ SAMSUNG ] Mar/21/2003 13:35 ************************* SYSTEM STATISTICS ************************* BEGINNING: Mar/15/2003 00:42 ENDING: Mar/21/2003 13:32 ACTIVITY SYSTEM TOTAL INCOMING TRUNK CALLS INCOMING TRUNK CALLS OUTGOING TRUNK CALLS A SELECTED TRUNK WAS - ANSWERED.................. - NOT ANSWERED.............. ............................ BUSY........................
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OfficeServ 500 General Description Guide/Ed.00 CHAPTER 4. Business Feature Package ************************* INDIVIDUAL STATIONS *********************** < OUTSIDE CALL > EXT STATION-NAME ATTA ANSD NOT-ANSD DIALLED ICMTRSF TRK-TRK 201 Operator 9 360 11 15 341 0 202 Barbara 12 60 2 80 20 0 203 Ivania 4 25 1 36 3 0 © SAMSUNG Electronics Co., Ltd.
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CHAPTER 4. Business Feature Package OfficeServ 500 General Description Guide/Ed.00 13 TRAFFIC REPORT OVERVIEW A *********************** SYSTEM STATISTICS *********************** 1 BEGINNING: Mar/15/2003 08:00 2 ACTIVITY SYSTEM TOTAL 3 4 5 6 INCOMING TRUNK CALLS INCOMING TRUNK CALLS OUTGOING TRUNK CALLS A SELECTED TRUNK WAS 7 8 INTERCOM CALLS - COMPLETED....................... 0000 INTERCOM CALLS - NOT ANSWERED.................... 0000 ENDING: Mar/15/2003 17:30 - ANSWERED..................
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OfficeServ 500 General Description Guide/Ed.00 CHAPTER 4. Business Feature Package 7) INTERCOM CALLS COMPLETED These are all intercom calls that were completed to any station, station group or device. 8) INTERCOM CALLS NOT COMPLETED These are all intercom calls that were not answered and resulted in the calling party hanging up. A call to a station group that overflows to another station is considered not answered whether the overflow destination did or did not answer.
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CHAPTER 4. Business Feature Package OfficeServ 500 General Description Guide/Ed.
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OfficeServ 500 General Description Guide/Ed.00 CHAPTER 4. Business Feature Package D *********************** STATION HUNT GROUPS *********************** < 1 OUTSIDE CALL > 2GROUP 3ANSD 4NOT-ANSD 6ANSD 500 0000 0000 501 0000 0000 502 0000 0000 503 0000 0000 504 0000 0000 5 <-INTERCOM-> 0000 0000 0000 0000 0000 1) OUTSIDE CALLS These statistics are for outside calls that reach these station groups regardless how they arrive there.
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CHAPTER 4. Business Feature Package OfficeServ 500 General Description Guide/Ed.
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OfficeServ 500 General Description Guide/Ed.00 CHAPTER 4. Business Feature Package 9) TRK-TRK This is the number of times a trunk call was transferred to another trunk(tie line) This is called a trunk-to-trunk transfer. This field gets pegged every time the station completes a trunk to trunk transfer. 10) PICKUP This is a count of the outside calls that were picked up by the specific station. Picked-up calls are calls that are not ringing at your station but were answered by you.
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CHAPTER 4. Business Feature Package OfficeServ 500 General Description Guide/Ed.00 14 SAMPLE ALARM REPORT ALARM REPORT FOR [OfficeServ 500 SAMPLE ] MAR/24/2003 19:45 ====================================================================== MM/DD/YYYY ERR.TIME ERR.
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OfficeServ 500 General Description Guide ©2003 Samsung Electronics Co., Ltd. All rights reserved. Information in this document is proprietary to SAMSUNG Electronics Co., Ltd No information contained here may be copied, translated, transcribed or duplicated by any form without the prior written consent of SAMSUNG. Information in this document is subject to change without notice. Visit us at http://www.samsungnetwork.