Volume 5, Issue 7 Consumer Electronics Newsletter July 2011 Samsung Electronics America Samsung Tech Talk Your source for service information Inside this issue: Setting the Option Byte in 2010 and 2011 TVs 1 Customer Satisfaction Quiz 3 Camera Corner: Camera Fixes and Procedures 4 Setting the Option Byte in 2010 and 2011 TVs Manuel Caballero Product Support Specialist When you replace the Main PCB on a TV, it is vital that you set the correct option byte.
Volume 5, Issue 7 Consumer Electronics Newsletter Samsung Tech Talk Flat Panel Certification Privileges Are About to Expire! Technicians who obtained 2010 Flat Panel certification privileges are advised that those privileges are about to expire. If you want to continue to order warranty LCD and PDP panels without contacting Tech Support, make sure you update your certification by July 15th. 2011 Flat Panel training and the accompanying certification exam are available now at: https://my.plus1solutions.
Volume 5, Issue 7 Consumer Electronics Newsletter Samsung Tech Talk A Customer Satisfaction Quiz Wes Sirios Assistant Manager, Triage Lead Customer Satisfaction is one of the most important components of a successful service business. Since the main product being sold is service, how that product is delivered to your customers can mean the difference between a profitable organization and one that struggles to stay afloat.
Volume 5, Issue 7 Consumer Electronics Newsletter Samsung Tech Talk Camera Corner: Camera Fixes and Procedures Manuel Caballero Product Support Specialist The EC-HZ50W OIS F/W Adjustment Procedure After you have replaced the barrel or Main board of the EC-HZ50W, perform the following steps: 1. Perform an OIS firmware update a. Copy the OIS firmware file to the root of the memory card, and then insert the card into the camera. b. Turn on the camera, and then select "Yes.
Volume 5, Issue 7 Consumer Electronics Newsletter Samsung Tech Talk Camera Corner: Camera Fixes and Procedures continued Fixing the EC-PL120 and EC-PL170 Zoom Operation Problem In some cases, a blurred image will appear when you turn on the camera. Also, you will see a warning message on the display that the zoom did not operate normally, as shown below. New firmware has been released which improves the zoom and focus performance of the PL120 and PL170.
Volume 5, Issue 7 Consumer Electronics Newsletter Samsung Tech Talk Camera Corner: Camera Fixes and Procedures continued New Parts Repair Process for all Digital Still Cameras Samsung recently launched a new repair process that will reduce your costs for parts. The general process is described below. 1. Partners will send all defective barrels to the refurbishing company, bi-weekly (on Friday, every other week).
Volume 5, Issue 7 Consumer Electronics Newsletter Samsung Tech Talk No Power and the X-Main PCB on 400 Series Plasma TVs Manuel Caballero Product Support Specialist Samsung has released an important firmware update that will prevent the X-Main PCB from failing in the PN43D440, PN43D450, and PN43D490 plasma TVs. This update is for January and February production models. To determine the production month of the model, look at the serial number and check the ninth digit. It should either be a 1 or 2.
Volume 5, Issue 7 Consumer Electronics Newsletter Samsung Tech Talk Troubleshooting the 2011 TV 3D Bluetooth Module Chuck Russo Assistant Manager, Technical Training For its 2011 3D TVs and glasses, Samsung has changed the technology the TVs and glasses use to communicate with one other from IR to Bluetooth. This change requires new troubleshooting techniques and procedures, which are described below. To confirm Bluetooth is working on LN46D8000 (LED) and PN59D8000 (Plasma) TVs, follow these steps: 1.
Volume 5, Issue 7 Consumer Electronics Newsletter Samsung Tech Talk Troubleshooting the 2011 TV 3D Bluetooth Module continued LN46D8000 FUNCTION BOARD & ASSY BLUETOOTH Module Frame removed & inverted 224 Troubleshooting ‘Bluetooth Troubleshooting If External Cell Phone Test fails to recognize a Bluetooth Signal: Check Voltages/Signals at Connector If correct replace Bluetooth Module Incorrect check Main Board Sig/Connector BLUETOOTH Module Rear Frame removed & inverted 226 Page 9
Volume 5, Issue 7 Consumer Electronics Newsletter Samsung Tech Talk Troubleshooting the 2011 TV 3D Bluetooth Module continued PN59D8000 BLUETOOTH Module 385 Troubleshooting Bluetooth Troubleshooting ‘ If External Cell Phone Test fails to recognize a Bluetooth Signal: Check Voltages/Signals at Connector If correct replace Bluetooth Module Incorrect check Main Board Sig/Connector BLUETOOTH Module 386 Page 10
Volume 5, Issue 7 Consumer Electronics Newsletter Samsung Tech Talk Troubleshooting the 2011 3D Bluetooth Glasses Chuck Russo, Assistant Manager, Technical Training Tony Perkins, Regional Technical Trainer Samsung’s new 2011 Bluetooth 3D technology provides 2 way communications between Samsung 3D TVs and 3D Bluetooth glasses. With 2-way communication, the glasses can be activated automatically when a 3D source activates 3D TV operation. The glasses can also be activated manually by the customer.
Volume 5, Issue 7 Consumer Electronics Newsletter Samsung Tech Talk Troubleshooting the 2011 3D Bluetooth Glasses continued If the glasses are not pairing, try another set of glasses or a Smart phone. If pairing works with another device (glasses or phone), troubleshoot the glasses. Look for a weak or discharged battery, etc. The TV is okay. 4. Confirm TV 3D operation. Use the 2D-3D conversion method. See page 15 for details. 5. Confirm the 3D signal source.
Volume 5, Issue 7 Consumer Electronics Newsletter Samsung Tech Talk New TV Training Video Released on Plus One Chuck Russo Assistant Manager, Technical Training Samsung’s new training video, 2011 Samsung TV Servicer Procedures, provides a practical example of how to repair a Samsung TV while ensuring the utmost customer satisfaction.
Volume 5, Issue 7 Consumer Electronics Newsletter Samsung Tech Talk 2011 TV Wireless Network: A T-Shooting Alternative Samsung at the Mid-Atlantic Electronics Conference continued Chuck Russo Assistant Manager, Technical Training Samsung Technical Trainers recently attended the Mid-Atlantic Electronics Conference, held from June 9th through June 11th in Virginia Beach, Virginia, and provided TV training seminars for the attendees.
Volume 5, Issue 7 Consumer Electronics Newsletter Samsung Tech Talk 2011 TV New TV Fast Wireless Tracks Network: ProvideACritical T-Shooting Repair Alternative Information continuedRusso Chuck Assistant Manager, Technical Training Samsung's new TV Fast Tracks are direct and to the point technical troubleshooting guides that provide critical parts and repair information. Available on GSPN, most Fast Tracks are just 3 to 5 pages in length plus any special bulletins.
Volume 5, Issue 7 Consumer Electronics Newsletter Samsung Tech Talk Pairing the QWERTY Remote Jorge Tavora Product Support Manager/Tech Support Hotline/NAHQ Triage Follow the steps below to pair the QWERTY remote with a TV: Initial Pairing 1. When you insert batteries into the QWERTY remote for the first time, “Need Pairing Press SYM + TAB” appears on the screen. 2. Move within 8 inches of the TV, and then turn on the TV. 3.
Volume 5, Issue 7 Consumer Electronics Newsletter Samsung Tech Talk 2011 3D Operation and Circuit Troubleshooting Chuck Russo, Assistant Manager, Technical Training Tony Perkins, Regional Technical Trainer The Samsung 2011 3D video circuit functionality is similar to 2010 models and requires similar troubleshooting techniques. The major change is from IR to Bluetooth technology, which impacts the operation of the 3D glasses and the Main Board’s 3D circuitry and the communications between them.
Volume 5, Issue 7 Consumer Electronics Newsletter Samsung Tech Talk 2011 3D Operation and Circuit Troubleshooting continued 3D User Operation Selections 2D → 3D: Extracts Left and Right images artificially from normal 2D content input and shows it in 3D. (A function of the TV). 3D → 2D: When watching 3D TV from a 3D source, the viewer can change the TV into 2D mode. The TV only displays one of the Left and Right images. Depth: Only functions in the ‘2D → 3D Mode’. Increases or decreases the 3D effect.
Volume 5, Issue 7 Consumer Electronics Newsletter Samsung Tech Talk How to Connect 2011 Blu-Ray Players to a Network: Part 2 Jeff Brutman Senior Staff, Publications In our previous installment, we described two ways to connect 2011 Samsung Blu-ray players to Local Area Networks (LANs) using a wireless connection. In this issue, we’ll look at two more ways to make a wireless connection: the Wireless (General) Manual method and the One Foot Connection method.
Volume 5, Issue 7 Consumer Electronics Newsletter Samsung Tech Talk How to Connect 2011 Blu-Ray Players to a Network: Part 2 continued The Wireless (General) Manual Connection Procedure To connect a Blu-ray player using the Wireless (General) Automatic procedure, follow these steps: 1. Follow Steps 1 through 3 under First Steps. 2. Press the ▲▼ buttons to select Wireless (General). 3. Press the ENTER button. The Blu-ray searches for networks.
Volume 5, Issue 7 Consumer Electronics Newsletter Samsung Tech Talk How to Connect 2011 Blu-Ray Players to a Network: Part 2 continued 11. Press the ▼ button to go to the first entry field (IP Address). 12. Use the number buttons to enter numbers. Each field requires three numbers. 13. When done with each field, press the ► button to move successively to the next field. You can also use the other arrow buttons to move up, down, and back. 14. Enter the IP Address, Subnet Mask, and Gateway values. 15.
Volume 5, Issue 7 Consumer Electronics Newsletter Samsung Tech Talk TV Troubleshooting Guidelines Scott Whitman Manager, Product Support The following TV troubleshooting guidelines, compiled from years of experience as well as a logical understanding of the product, are created for both the seasoned and inexperienced technician. Note: All the testing/troubleshooting information below can also be found in GSPN. There are three areas a technician should be aware of when performing field service: I.
Volume 5, Issue 7 Consumer Electronics Newsletter Samsung Tech Talk TV Troubleshooting Guidelines continued customer understands not to turn on the TV until you arrive. ii. Isolate the symptom using on-screen menus and service test menus. iii. Assisted by service/training manuals from GSPN, use logical troubleshooting methods to eliminate all possible causes, leaving only the true root cause. b. Audio i.
Volume 5, Issue 7 Consumer Electronics Newsletter TV Troubleshooting Guidelines continued 3. Dead Set a.
Volume 5, Issue 7 Consumer Electronics Newsletter Samsung Tech Talk TV Troubleshooting Guidelines continued b. No backlight illumination i. 2011 LCD/LED: Disconnect the cable connector between the main board and power supply. The backlight will turn as soon as AC is applied to the TV. LCD LED ii. Page 25 2011 PDP: Disconnect the plug between the power supply and main board, and then jumper pin 1 “Sw_P” to pin 3 “Gnd”.
Volume 5, Issue 7 Consumer Electronics Newsletter Samsung Tech Talk 2011 RTC TV Training Samsung Training 2011 Being held at one of our four Regional Training Centers! Attend in-depth, hands-on training at one of our RTCs (Regional Training Centers). You can reserve your seat for training by emailing training@sea.samsung.com. You can always obtain the most up to date training schedule by sending an email to training@sea.samsung.com. Additionally, TV training is available on-demand 24/7 at https://my.
Volume 5, Issue 7 Consumer Electronics Newsletter Samsung Tech Talk 2011 LED/LCD/PDP Training Now On Line on Plus 1! Jim Foster Manager, Training/Publications Samsung is pleased to announce that the 2011 LED/LCD/PDP On-line Training courses are now on Plus 1: 2011 Samsung TV: Overview, Network, and 3D Training 2011 Samsung TV and Panel Certification Course 2011 Samsung TV Servicer Procedures Keep your skills up to date. All techs must complete and pass training annually to maintain certification.
