Operation Manual
Before contacting a service center
Appendixes
111
Situation Suggested remedies
Your computer does not
r
ecognize your camera
•
Make sure that the USB cable is connected
correctly.
•
Make sure that your camera is switched on.
•
Make sure that you are using a supported operating
system.
Your computer
disconnects the camera
while transferring les
The le transmission may be interrupted by static
electricity. Disconnect the USB cable and connect it
again.
Your computer cannot
play videos
Videos may not play on some video player programs.
To play video les captured with your camera, use the
Multimedia Viewer program that you can install with
the i-Launcher program on your computer.
Situation Suggested remedies
i-Launcher is not
func
tioning properly
•
End i-Launcher and restart the program.
•
Make sure that i-Launcher is set to On in the
settings menu. (p. 97)
•
Depending on your computer's specications
and environment, the program may not launch
automatically. In this case, click Start
All Programs Samsung i-Launcher
Samsung i-Launcher on your Windows computer.
(For Windows 8, open Start screen, and then
select All apps Samsung i-Launcher.) Or, click
Applications Samsung i-Launcher on your
Mac OS computer.