FALCON KEYSET USER GUIDE SAMSUNG DCS SYSTEM June 2001
TABLE OF CONTENTS ABOUT THIS BOOK ..........................................................1 THINGS YOU SHOULD KNOW ............................2–9 ASSEMBLING YOUR KEYSET ................................11 ADDING A KEYSET DAUGHTERBOARD MODULE ..............................................................................12 OUTSIDE CALLS Making an Outside Call ....................................................................13 Answering an Outside Call ...................................................
DIALLING FEATURES Speed Dialling ..................................................................................24 Programming Personal Speed Dial Numbers ............................24–25 One Touch Speed Dialling ................................................................25 Last Number Redial ..........................................................................25 Save Number with Redial ..................................................................25 Chain Dialling ........................
CUSTOMIZING YOUR KEYSET AME BGM ..........................................................................................36 AME Password ..................................................................................36 Select Ring Tone................................................................................36 Change Your Passcode ....................................................................36 Set Answer Mode ..............................................................................
ABOUT THIS BOOK Your FALCON keyset is the most visible part of your telephone system. No matter what model keyset you are using telephone calls are handled the same way. The 28B and 18B keysets have additional conveniences that are not available to 8B keyset users. These are noted throughout this guide. Please take the time to study this guide and to become familiar with the operation of your keyset. Keep this guide handy. You may need to look up instructions for infrequently used features.
THINGS YOU SHOULD KNOW USER ORIENTATION FALCON telephones are called “keysets.” They contain buttons or “keys” that are used to access or activate the many features of your office phone system. The keys with paper designation strips are programmable keys. This means they can be programmed for a specific function on your keyset and that same button can be something different on another keyset. See the system manager to get your most frequently used features assigned to your programmable keys.
Your outside calls will light green on your keyset and red on other keysets. You never lose sight of your calls while they are on hold. They stay right where you put them and are identified with a green flashing light. Some simple rules to remember: • • • • Any steady LED indicates the line or feature is in use. A fast flashing green LED indicates a new call ringing in. A slow flashing green or red LED indicates a call is on hold. A slow flashing amber LED indicates a recall to your keyset.
FEATURE ACCESS CODES This user guide is written based on the default access code for using system features. If the system numbering plan has been changed some of the access codes may not be correct. Your installing company can inform you of the correct codes. SYSTEM TONES The system provides several tones to assist you. Some of these tones are already familiar to you. WARNING The handset receiver on the Keyset may retain metallic objects.
28 BUTTON FALCON KEYSET 32 CHARACTER DISPLAY Two lines with 16 characters each. KEYSET STATUS INDICATOR Used to provide your keyset status. SOFT KEYS Used to activate features via the display. SCROLL KEY Used to scroll through displays. SPEAKER For handsfree operation and ringing. ANSWER/RELEASE KEY MICROPHONE For handsfree HOLD KEY operation. 20 PROGRAMMABLE KEYS WITH TRI-COLOURED LIGHTS Used for CALL buttons, intercom calls, outside lines and many other system features.
18 BUTTON FALCON KEYSET 32 CHARACTER DISPLAY Two lines with 16 characters each. KEYSET STATUS INDICATOR Used to provide your keyset status. SOFT KEYS Used to activate features via the display. SCROLL KEY Used to scroll through displays. SPEAKER For handsfree operation and ringing. ANSWER/RELEASE KEY MICROPHONE For handsfree HOLD KEY operation. 10 PROGRAMMABLE KEYS WITH TRI-COLOURED LIGHTS Used for CALL buttons, intercom calls, outside lines and many other system features.
8 BUTTON FALCON KEYSET 32 CHARACTER DISPLAY Two lines with 16 characters each. KEYSET STATUS INDICATOR Used to provide your keyset status. SCROLL KEY Used to scroll through displays. SOFT KEYS Used to activate features via the display. VOLUME CONTROL KEYS Used to set independent levels for handset, speaker, background music, ring and page volumes. MICROPHONE For handsfree operation. SPEAKER For handsfree operation and ringing.
64 BUTTON FALCON AOM 64 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call stations directly, to indicate busy conditions of other stations, for One Touch dialling and many other system features.
14 BUTTON FALCON AOM 14 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call stations directly, to indicate busy conditions of other stations, for One Touch dialling and many other system features. This is only for 28 and 18 button keyset.
KEYSET DAUGHTER MODULES [28 AND 18 BUTTON KEYSETS ONLY] Falcon 28 and 18 button keysets can have one of three different types of daugher module installed on them to enhance the operation of the keyset or to provide an additional local port depending on the type of module.
ASSEMBLING YOUR KEYSET • Place the keyset face down on a flat surface. • Remove the base pedestal by placing your thumbs over the attachment clips and press outward while simultaneously pressing down on the keyset body with your fingertips. • Plug the handset cord into the jack marked with the • Route the handset cord out the RIGHT side of the keyset as you look at it face down. • Reattach the base pedestal.
ADDING A KEYSET DAUGHTERBOARD MODULE • • • • Place the keyset face down on a flat surface. Remove the base pedestal by placing your thumbs over the attachment clips and press outward while simultaneously pressing down on the keyset body with your fingertips. Remove the two knockouts from the bottom of the keyset. Plug in the daughter module and secure with the two screws provided.
OUTSIDE CALLS MAKING AN OUTSIDE CALL • • • Lift the handset and press an idle outside line button, line group button or dial a line access code to receive dial tone—OR—press an idle outside line button, line group button or dial a line access code to receive dial tone through the speaker—OR—press SPEAKER receive intercom dial tone and dial a line access code. Dial the telephone number. Finish the call by replacing the handset or pressing the ANS/RLS key.
RECALL DIAL TONE Press the NEW button to disconnect your existing call, wait for dial tone and then make a new call on the same line. NOTE: If this button does not appear on your keyset, the FLASH key may be programmed to recall dial tone. SENDING A FLASH While on an outside call, press the FLASH key to send a flash to the telephone company. This is required for some custom calling features or CENTREX use.
INTERCOM CALLS CALLING OTHER STATIONS • • • Dial the extension number or group number. Wait for the party to answer. If you hear a brief tone burst instead of ringback tone, the station you called is set for Voice Announce or Auto Answer. Begin speaking immediately after the tone. Finish the call by replacing the handset or pressing the ANS/RLS key. NOTES: 1. If you have a DSS key assigned to an extension or station group, you may press this key instead of dialling the number. 2.
BUSY STATION CALLBACK When you call another station and receive a busy signal: • • • Press the CBK key or dial 44. When the busy station becomes free, your keyset will ring. Lift the handset or press ANS/RLS to call the now idle station. NOTES: 1. A callback will be cancelled if not answered within 30 seconds. If you have set a callback, your CBK key will light. 2. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before dialling.
CALL PROCESSING SYSTEM HOLD • • When you are connected to any call, press HOLD. The call will flash green at your keyset. If this call appears on a line key at other keysets, it will flash red at those keysets. To take the caller off hold, press that key and the green flashing light will go steady green again. Resume the conversation. NOTE: While on a call, pressing a line key, route key or flashing CALL button will automatically put your first call on hold and connect you to the new call.
• If you do not answer this recall within a pre-programmed period of time, it will go to the system operator. CONSULTATION HOLD When you are talking on an outside line and it is necessary to consult with another extension: • • • • Press the TRANSFER key; you will receive transfer dial tone. Your call is placed on transfer hold. Dial the extension number. Consult with the internal party. Press TRANSFER to return to the outside party or hang up to transfer the call.
TRANSFERRING CALLS Transfer is used to send any call to another extension in one of two ways. You can do a screened transfer by informing the other extension who is calling or you can do a blind transfer without notification. • • While on a call, press the TRANSFER key and dial an extension number or group number. Your call is automatically put on transfer hold. OR Press a DSS key or station group key. Your call is automatically put on transfer hold.
TRANSFER TO VOICE MAIL This feature is used to send a call directly to a voice mailbox. Your keyset must have a correctly programmed VT key to accomplish this. To transfer a call directly to a voice mailbox: • • While on a call, press the VT key and dial the mailbox number. Hang up when dialling is completed.
lines connected together in a trunk to trunk conference, press the CONF key plus the CALL button that the call appears on or follow the instructions to drop a party and use your extension number. When they hang up, the lines will release automatically. Press CONF to rejoin a trunk to trunk conference. FORWARDING CALLS You may forward your calls to another station, group of stations or an external telephone number. Program a destination for the type of forwarding you want as detailed below.
FORWARD NO ANSWER To forward calls to another station when you do not answer: • • Dial 603 plus the extension or group number. Receive confirmation tone and hang up. NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialling. FORWARD BUSY/NO ANSWER If you have both a Forward on Busy destination and a Forward No Answer destination programmed, you may set both of these at the same time: • • Dial 604.
• Press FWD EXTERNAL to turn the feature on and press it again to turn the feature off. NOTES: 1. External Call Forward will cancel all other call forwarding instructions. 2. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialling. CALL FORWARD OPTIONS A display keyset may review or change call forward options and destinations. Call forward access can be done via the keypad or by accessing the keyset display features.
DIALLING FEATURES SPEED DIALLING You can dial a preprogrammed telephone number stored in the system-wide speed dial list of numbers 500–999 or from your personal list of numbers 00–49: • • • With the handset on-hook, press the MEMORY key or dial 16. Dial the desired speed dial number. The telephone number is automatically dialled for you. NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialling.
• • • • • • • The A key is not used. The B key inserts a flash. The C key inserts a pause. The D key is used for pulse to tone conversion. If your system uses rotary (or pulse) dialling C.O. lines, pressing D while entering a speed dial number causes all subsequent digits to be sent as DTMF tones. The E key is used to hide digits. Display keyset users may want to hide some speed dial numbers so that they will not show in the display. When you are entering a telephone number, press E.
NOTES: 1. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialling. 2. The saved telephone number is stored in memory until you save another number. 3. Redial does not apply to intercom calls.
NOTE: The Dial by Voice features require optional software and/or hardware. Please see your service and installation company for details. To use Dial by Voice: • • • Change your station passcode (see Changing Your Passcode). You must be assigned to a channel of the VDIAL card. Check with your system administrator or the installation and service company. Assign personal speed dial numbers (see Programming Personal Speed Dial Numbers). RECORDING A DIAL BY VOICE NAME • • • • • Lift the handset.
PAGING AND MESSAGING MAKING AN INTERNAL PAGE To make an announcement through the keyset speakers: • • • • Lift the handset. Press the PAGE key or dial 55. Dial the desired zone number 1, 2, 3 or 4. OR Dial 0 to page all internal zones. After the attention tone, make your announcement. NOTE: If you have a dedicated page zone key, it is not necessary to press PAGE and dial a zone number. MAKING AN EXTERNAL PAGE To make an announcement through the external paging speakers: • • • • Lift the handset.
MEET ME PAGE • • • • • • • Lift the handset. Press the Meet Me Page (MMPG) key or dial 54. Dial the desired zone number. After the attention tone, instruct the paged person to dial 56. Press WAIT or TRANSFER. Remain off-hook until the person dials 56 from any phone. The paged person will be automatically connected with you.
CANCELLING MESSAGES To cancel a message indication that you left at another station, dial 42 plus the extension number of the station at which you left a message. To cancel all message indications left at your keyset, dial 42 plus your extension. Your MESSAGE light will go out. NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialling. RETURNING MESSAGES • • • Press the MESSAGE key or dial 43.
CONVENIENCE FEATURES DO NOT DISTURB Use this feature when you want to block calls to your keyset. • • While on-hook, press the DND key or dial 401. The DND key flashes to remind you of this mode. To cancel DND, press the DND key again or dial 400. The DND light turns off. You can make calls while in the DND mode. NOTES: 1. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key. 2.
APPOINTMENT REMINDER/ALARM CLOCK This feature works like an alarm clock. Use it to remind yourself of an appointment later in the day (TODAY ONLY) or as a daily reminder every day (DAILY). You can set up to three alarms. Each one can be either a TODAY ONLY or a DAILY alarm. When the alarm rings, you will hear three short rings repeated three times. Lift the handset to answer the alarm. If you do not, the alarm will alert you two more times at five minute intervals.
CALLING THE DOOR PHONE/ROOM MONITOR You may call the door phone and listen to what may be happening outside or in another room. • • • Dial the extension number of the door phone. You will be connected to the door phone and you can listen or have a conversation. If an electric door lock release is installed, dial 13 to unlock the door. NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key.
NOTE: Depending on speaker volume and the acoustics of your office, it may be advisable to turn the group listening feature off before hanging up. This will eliminate a momentary squeal. ACCOUNT CODES When equipped with optional equipment, your system will allow calls to be charged to a specific account: • • During any outside C.O. call, press the account (ACCT) key. Enter the account code (maximum 12 characters including 4 and #). Press the ACCT key again. Your conversation will not be interrupted.
When you receive an off-hook voice announcement, if you are using the handset, you will hear the announcement in the handset receiver. If you are using the speakerphone, you will hear the announcement over the keyset speaker. In both cases, you can continue to speak to the original party. • • Press the flashing CALL button on your keyset. This will place the original party on hold and allow you to talk to the announcing party.
CUSTOMIZING YOUR KEYSET AME BGM This feature selects whether a station using Answer Machine Emulation will hear their personal greeting or BGM while callers are listening to the personal greeting. A BGM source must be selected for this to work. This feature only applies if there is a CADENCE card or an SVMi-4 card installed in the system and your keyset has a programmed AME key. • • • While the handset is on-hook, press TRANSFER and then dial 110. Press 01 to turn on AME BGM or 00 to turn it off.
SET ANSWER MODE You can receive internal calls in one of three modes (see Answering Intercom Calls under Intercom Calls for descriptions): • • • While on-hook, press TRANSFER and then dial 103. Dial 0 for Ringing, 1 for Auto Answer or 2 for Voice Announce. Press TRANSFER to store your selection.
ply dialling the C.O. line number, trunk group access code, intercom number or feature access code. To activate this feature: • • • With the handset on-hook, press TRANSFER and then dial 110. Dial 51 to turn the Hot Keypad on or 50 to turn it off. Press TRANSFER to store your selection. KEY CONFIRMATION TONE You can hear a short beep (confirmation tone) each time you press a button on the dial pad. This tone can be turned on or off. • • • While on-hook, press TRANSFER and then dial 110.
DISPLAY FEATURES INTERACTIVE DISPLAY KEYS The three keys below the display are substitutes for dedicated feature keys and access codes. Pressing one of these keys has the same effect as pressing a programmable key. These keys are called soft keys as their functions are not fixed. They change to present you with the best options for that call condition. The use of soft keys allows the programmable keys to be used for more DSS and speed dial keys.
DIAL BY DIRECTORY Each station or speed dial number can have an associated directory name. A station or speed dial number can be selected by scrolling alphabetically through a directory name list. This on-line “phone book” allows the user to look up and dial any station or speed dial number in seconds. • • • • • Press the DIR key (DIRECTORY). Select the directory you wish to use: PERS (personal speed dial numbers), SYS (system speed dial numbers) or STN (station names).
AUTO TIMER Display keyset users may have the timer automatically start when they answer incoming calls or after a short delay on an outgoing call. • • • With the handset on-hook, press TRSF and then dial 110. Dial 31 to turn the auto timer on or 30 to turn it off. Press TRSF to store your selection. TIMER FUNCTION Display keyset users may use this feature as a simple stopwatch. • • • • When the keyset is idle, press the TIMER button to start timing. Press the TIMER button again to stop timing.
COUNT 1 2 3 4 5 DIAL 0 < > . ) 0 DIAL 1 space ? , ! 1 DIAL 2 A B C @ 2 DIAL 3 D E F # 3 DIAL 4 G H I $ 4 DIAL 5 J K L % 5 DIAL 6 M N O ^ 6 DIAL 7 P Q R S 7 DIAL 8 T U V 4 8 DIAL 9 W X Y Z 9 DIAL 4 : = [ ] 4 NOTES: 1. When the character you want appears on the same dial pad key as the previous character, press UP to move the cursor one space to the right. 2. Other symbols are available for DIAL #.
STATION NAMES You can assign an 11 character name to your keyset. This allows other display keyset users to call you using the directory dial feature. To program a station name: • • • Press TRANSFER and then dial 104. Enter the 11 character name using the procedure described in Alarm Reminder Messages. Press TRANSFER to store the name. MANAGING KEY ASSIGNMENTS You can view your key assignments and add extenders to some of your programmable keys for easy one touch operation of frequently used features.
WHAT IS CALLER ID? Caller ID or Calling Line ID Presentation (CLIP) is the name given to the Telephone Company provided feature that delivers the telephone number and sometimes the name of the person calling your phone. The Samsung DCS system supports Caller ID and in fact in the case where the number only is delivered, the system can be programmed to insert a name for a specific telephone number received. Up to a maximum of 250 numbers depending on the type of DCS Telephone system you have installed.
VIEWING THE NEXT CLIP CALL In the event that you have a call waiting or a camped-on call at your keyset, you can press the NEXT key to display the Caller ID information associated with the call in queue at your keyset. Either the CLIP name or CLIP number will show in the display depending on your Name/Number selection. To view Caller ID information for calls that have been camped-on to your keyset, press the NEXT key. If your keyset does not have a NEXT key, press the CLIP key and then the NEXT soft key.
INQUIRE CLIP PARK/HOLD INFO If you are informed that an incoming call is on hold or has been parked for you, you may view the Caller ID information before you retrieve the call. This may influence how you choose to handle the call. From an idle keyset: • • • Press the INQUIRE key OR Press the CLIP key and then the INQUIRE soft key. Dial the trunk number.
REVIEWING PAST CLIP CALLS This feature allows you to review CLIP information for calls sent to your keyset. This list can contain 10–50 calls in a first-in, first-out basis. The list includes calls that you answered and calls that rang your keyset but that you did not answer. When reviewing this list, you can press one button to dial the person back. The system must be using LCR to dial the stored number.
64/14 BUTTON MODULE WITH KEYSET The 64/14 button module is used when you need more programmable keys added to your keyset. The 64/14 red LED’s provide visual indication of calls and features. The extra programmable keys are used exactly like the ones on your keyset. Make them DSS/BLF keys or feature keys. As a DSS/BLF the size of the 64/14 button module allows for greater call status and faster call processing. A maximum of two 64 button modules can be assigned to any keyset.
SYSTEM ACCESS CODES The DCS telephone system has the following pre-set (default) feature access codes. These codes can be used if a key is not available for the feature you want to use. Standard telephone users must always dial these codes.
PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER 00 _________________________ _________________________ 01 _________________________ _________________________ 02 _________________________ _________________________ 03 _________________________ _________________________ 04 _________________________ _________________________ 05 _________________________ _________________________ 06 _________________________ _________________________ 07 _________________________ _________________
PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER 25 _________________________ _________________________ 26 _________________________ _________________________ 27 _________________________ _________________________ 28 _________________________ _________________________ 29 _________________________ _________________________ 30 _________________________ _________________________ 31 _________________________ _________________________ 32 _________________________ _________________
Part No.
