Owner's Manual
![](/manual/samsung/flexwash-sawadrgw361/1-owner-s-manual-english-spanish-french/images/img-67.png)
Troubleshooting
English 67
Troubleshooting
Checkpoints
If you encounter an issue to check with the washer, rst check the table below and try the
suggestions.
Symptom Action
Does not turn on.
• Make sure your home electrical system is providing electrical
power that matches the requirements of the washer. See page
21.
• Make sure the power plug of the washer is completely
plugged in.
Does not start.
• Make sure the door is properly closed.
• Make sure the taps are open.
• Make sure to press and hold START/PAUSE to start the
washer.
• Make sure Child Lock is not activated.
• Before the washer starts to ll, it will make a series of
clicking noises to check the door lock and does a quick drain.
• Check the fuse or reset the circuit breaker.
• Check if the upper or lower washer displays an information
code on the respective status bar.
Water supply is
insufcient or no
water is supplied.
• Fully open the tap.
• Make sure the door is properly closed.
• Make sure the water supply hose is not frozen.
• Make sure the water supply hose is not kinked or clogged.
• Make sure there is sufcient water pressure.
After a cycle,
detergent remains
in the detergent
drawer.
• Make sure the washer is running with sufcient water
pressure.
• If you are using powdered detergent, do not use more than
recommended.
• If you are using liquid detergent, do not over ll the liquid
detergent compartment.
• Remove the liquid detergent and softener containers, and
then clean the detergent drawer.
FlexWash_WV9900M-03768A-02_EN+CFR+MES.indb 67 2/8/2017 8:02:12 PM