USER MANUAL Gaming Monitor C27HG70QQ* C32HG70QQ* The color and the appearance may differ depending on the product, and the specifications are subject to change without prior notice to improve the performance. (For India Only) This product is RoHS compliant. The contents of this manual are subject to change without notice to improve quality. © Samsung Electronics Samsung Electronics owns the copyright for this manual.
Table of contents Before Using the Product Securing the Installation Space Precautions for storage 4 4 Safety Precautions Cleaning Electricity and Safety Installation Operation 4 5 5 6 7 Preparations Parts Control Panel Function Key Guide Game Setting Key Changing Brightness, Contrast and Sharpness settings Changing the Volume setting Reverse Side Upgrading the Software via USB Adjusting the Product Tilt and Height Rotating the Monitor Screen Anti-theft Lock Precautions for moving the monitor 9 9 10 11
Table of contents Adjusting OSD (On Screen Display) settings Installing the Software Language 37 Display Time 37 Easy Setting Box 43 Restrictions and Problems with the Installation 43 System Requirements 43 Troubleshooting Guide Setup and Reset Lighting 38 Local Dimming 38 Volume 38 Requirements Before Contacting Samsung Customer Service Center 44 Testing the Product 44 Checking the Resolution and Frequency 44 Check the following.
Chapter 01 Before Using the Product Securing the Installation Space Safety Precautions Ensure some space around the product for ventilation. An internal temperature rise may cause fire and damage the product. Be sure to allow the amount of space as shown below or greater when installing the product. ――The exterior may differ depending on the product. A serious or fatal injury may result if instructions are not followed.
Cleaning ――Take the following steps when cleaning. 1 Power off the product and computer. 2 Disconnect the power cord from the product. ――Hold the power cable by the plug and do not touch the cable with wet hands. Otherwise, an electric shock may result. 3 Wipe the monitor with a clean, soft and dry cloth. ‒‒ Do not apply a cleaning agent that contains alcohol, solvent, or surfactant to the monitor. ‒‒ Do not spray water or detergent directly on the product.
Installation Warning Caution •• DO NOT PLACE CANDLES, INSECT REPELLANTS OR CIGARETTES ON TOP OF THE PRODUCT. DO NOT INSTALL THE PRODUCT NEAR HEAT SOURCES. •• Do not drop the product while moving. •• Do not install the product in poorly ventilated spaces such as a bookcase or closet. •• Install the product at least 10cm away from the wall to allow ventilation. •• Keep the plastic packaging out of the reach of children. ‒‒ Children may suffocate.
Operation Warning •• There is a high voltage inside the product. Never disassemble, repair or modify the product yourself. ‒‒ Contact Samsung Customer Service Center for repairs. •• To move the product, first disconnect all the cables from it, including the power cable. •• If the product generates abnormal sounds, a burning smell or smoke, disconnect the power cord immediately and contact Samsung Customer Service Center. •• Do not let children hang from the product or climb on top of it.
Caution •• Leaving the screen fixed on a stationary image for an extended period of time may cause afterimage burn-in or defective pixels. ‒‒ Activate power-saving mode or a moving-picture screen saver if you will not be using the product for an extended period of time. •• Disconnect the power cord from the power socket if you do not plan on using the product for an extended period of time (vacation, etc). ‒‒ Dust accumulation combined with heat can cause a fire, electric shock or electric leakage.
Chapter 02 Preparations Parts Parts Description Multi directional button that helps navigate. JOG Button ――The JOG button is located on the rear left side of the product. The button can be used to move up, down, left or right, or as Enter. Control Panel This LED is power status indicator and works as ――The color and shape of parts may differ from what is shown. Specifications are subject to change without •• Power On (Power button): Off notice to improve quality.
Function Key Guide Icons ――To enter the main menu or to use other items, press the JOG button to display the Function Key Guide. You Description Menu can exit by pressing the JOG button again. UP/DOWN/LEFT/RIGHT: Move to the item you want. The description for each item will appear when the focus changes. Source PRESS(ENTER): The selected item will be applied. Selects by moving the JOG button in the function key guide screen. The OSD (On Screen Display) of your Monitor’s feature appears.
When the monitor displays nothing (i.e. Power saving mode or Non-signal mode), 2 direct keys for control source and power could be used as below. Game Setting Key JOG Button You can quickly view the setting with a shortcut key at the bottom without using an OSD menu. You can directly see the settings for three different modes.
Changing Brightness, Contrast and Sharpness settings Changing the Volume setting You can adjust Brightness, Contrast or Sharpness by moving the JOG button up or down, if no OSD menu is displayed. You can adjust Volume by moving the JOG button left or right, if no OSD menu is displayed. Volume Sharpness 50 Mute Brightness 100 Contrast ――The displayed image may differ depending on the model.
Reverse Side ――The functions available may vary depending on the product model. The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. Refer to the actual product. Port Description HDMI IN 1 HDMI IN 2 DP IN /SERVICE Connects to a source device using an HDMI cable or HDMI-DVI cable. Connects to a PC using a DP cable. Connect to an audio output device such as headphones. Dedicated to service technicians.
Upgrading the Software via USB 1 2 When the message as shown in the following figure is displayed on the monitor, select Yes to upgrade the software. 3 When the screen as shown in the following figure is displayed, select Yes. 4 The software upgrading proceeds. Be sure to insert the USB disk into the USB 1 port. You can upgrade the software via USB only if either the monitor screen operates normally or the check signal is displayed on the monitor screen.
Note 1 The supported USB disk formats are FAT, FAT32, and NTFS. 2 For the CHG70 model, make sure that each upgrade file is a BIN format file, follows the CHG70 model naming rule (m-HG7**CCAA-****.*[4 digits].bin, where ** is the display size in inch, ****.* is a version number, and 4 digits are a checksum. For example, “m-HG732CCAA-1000.0[6E80].bin” complies with the naming rule for the CHG70 32" model.), and must be copied to the root directory.
Adjusting the Product Tilt and Height ――The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. C32HG70QQ* -2.0° (±2.0°) ~ 92.0° (±2.0°) 15.0° to Left ~ 15.0° to Right (Total 30.0°, ±2.0°) C27HG70QQ* -2.0° (±2.0°) ~ 92.0° (±2.0°) 15.0° to Left ~ 15.0° to Right (Total 30.0°, ±2.0°) -5.0° (±2.0°) ~ 15.0° (±2.0°) 145.0 mm (±5.0 mm) -5.0° (±2.0°) ~ 15.0° (±2.0°) 145.0 mm (±5.0 mm) •• The monitor tilt and height can be adjusted.
Rotating the Monitor Screen Caution ――The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. You can rotate your monitor as shown below. 1 2 3 •• Grasp the left and right sides of the monitor and adjust the tilt. 90˚ 4 5 6 ――Adjust the screen following the arrow direction. ――Rotate the screen in clockwise direction till it becomes completely vertical to the desktop.
Anti-theft Lock Precautions for moving the monitor ――An anti-theft lock allows you to use the product securely even in public places. ――The locking device shape and locking method depend on the manufacturer. Refer to the user guide provided with your anti-theft locking device for details. To lock an anti-theft locking device: •• Hold the lower part of the monitor when moving it. 1 Fix the cable of your anti-theft locking device to a heavy object such as a desk.
Installation Attaching the Stand ――Before assembling the product, place the product down on a flat and stable surface so that the screen is facing downwards. : The product is curved. Placing pressure on the product when on a flat surface may damage the product. When the product is on the ground facing up or down, do not put pressure on it. 1 Open the packaging. Be careful when using a sharp object to open the packaging. The product may be damaged. 2 Use the screws on the stand to tightly fasten.
Removing the Stand (For Attaching the BRACKET WALL) ――Before removing the stand from the monitor, place the monitor on a flat and stable surface with the screen facing down. : The product is curved. Placing pressure on the product when on a flat surface may damage the product. When the product is on the ground facing up or down, do not put pressure on it.
Attaching the BRACKET WALL ――Power the product off and remove the power cable from the power socket. 1 2 •• Notes ‒‒ Using a screw longer than the standard length can damage the internal components of the product. ‒‒ The length of screws required for a wall mount that does not comply with the VESA standards may vary depending on the specifications. ‒‒ Do not use screws that do not comply with the VESA standards. Do not attach the wall-mount kit or desktop stand using excessive force.
Chapter 03 Connecting and Using a Source Device Pre-connection Checkpoints Connecting and Using a PC ――Before connecting a source device, read the user manual provided with it. Select a connection method suitable for your PC. The number and locations of ports on source devices may differ from device to device. ――Do not connect the power cable before connecting all other cables. ――Connecting parts may differ in different products. ――Provided ports may vary depending on the product.
Connection Using the DP Cable DP IN Connecting to Microphone MIC IN ――A DP cable shorter under 1.5 m in length is recommended. Using a cable longer than 1.5 m can affect the picture quality. Connecting to Headphones Connection Using the Audio Cable MIC OUT /SERVICE ――Use headphones when activating sound with an HDMI-HDMI or DP cable.
Connecting the Product to a PC as a USB HUB Utilizing the Product as a USB HUB Using the product as a hub, connect and use various source devices with the product at the same time. Connecting a PC to the Product ――The product can function as a HUB by connecting to a PC via a USB cable. You can connect a source device A PC cannot connect to multiple source devices at the same time as it has a limited number of input/ output ports available.
――To detect and start a USB device faster, connect the device to the USB 3.0 port on the product. The read/write rate will be affected by the USB device and your PC. Connecting the Power (C27HG70QQ* model only) ――The product does not support media play. If you need to play a file in your USB device, please connect the product as a Hub to your PC and play the file on your PC. ――For USB-related problems caused by OS, drive programs or software, please contact relevant suppliers.
Connecting the Power (C32HG70QQ* model only) POWER IN To use the product, connect the power cable to a power outlet and the POWER IN port on the product. ――The input voltage is switched automatically.
Tidying Up the Connected Cables 1 Stand assembly is complete. 2 Adjust the screen, as shown in the figure. 3 Connect cables to the appropriate connectors. 4 Run the cables through the holder in the direction of the arrow from the lower part of the holder, as shown in the image. Pull cable down to adjust the length. 5 Use the same method to clean up the other cables. 6 Adjust the screen up and down to a proper position.
Correct posture to use the product Driver Installation ――You can set the optimum resolution and frequency for this product by installing the corresponding drivers. ――To install the latest version of the product driver, download it from the Samsung Electronics website at http://www.samsung.com. Setting Optimum Resolution An information message about setting optimum resolution will appear if you power on the product for the first time after purchase.
Chapter 04 Game A detailed description of each function is provided. Refer to your product for details. ――The functions available may vary depending on the product model. The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. In PC mode •• Custom: Customize the screen settings. •• High-Brightness: Maximize the screen brightness.
Refresh Rate Response Time Change the screen refresh rate. A higher refresh rate can reduce eye strain. Increase the response rate of the video or game screen. •• DisplayPort : 60 Hz / 100 Hz / 120 Hz / 144 Hz The Faster and Fastest modes display motion blur-free sharper pictures with faster movements by analyzing movement of liquid crystals in the panel and controlling the LED behavior.
FreeSync FreeSync technology is solution that eliminates screen tearing without all the usual lag and latency. How do you enable FreeSync? 1 Set FreeSync to Standard Engine or Ultimate Engine in the OSD menu. 2 Enable FreeSync in AMD Radeon Settings: This feature will eliminate screen tearing and lag during game play. Improve your gaming experience.
The models in the Graphic Cards list supports FreeSync FreeSync can only be used with specific AMD graphics card models. Refer to the following list for supported graphics cards: Make sure to install the latest official graphics drivers from AMD that support FreeSync. ――For additional AMD graphics card models that support the FreeSync feature, visit the official AMD website. ――Select FreeSync Off if you are using a graphics card from a different manufacturer.
In AV mode •• 4:3: Display the picture with an aspect ratio of 4:3. Suitable for videos and standard broadcasts. •• 16:9: Display the picture with an aspect ratio of 16:9. •• Screen Fit: Display the picture with the original aspect ratio without cutting off. •• 17" (4:3): Use a 4:3 aspect ratio on a 17-inch screen. Pictures with a different aspect ratio will not be displayed. •• 19" (4:3): Use a 4:3 aspect ratio on a 19-inch wide screen. Pictures with a different aspect ratio will not be displayed.
Chapter 05 Screen Setup Configure the screen settings such as brightness. A detailed description of each function is provided. Refer to your product for details. ――The functions available may vary depending on the product model. The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. In PC mode •• Custom: Customize the screen settings. •• High-Brightness: Maximize the screen brightness.
Brightness Color You can adjust the general brightness of the picture. (Range: 0~100) Adjust the tint of the screen. A higher value will make the picture appear brighter. ――This menu is not available when Eco Saving Plus is enabled. ――This menu is not available when Picture Mode is set to Cinema mode. ――This menu is not available when Eye Saver Mode is enabled. ――This menu is not available when Eye Saver Mode is enabled. •• Red: Adjust the red saturation level.
HDMI Black Level Screen Adjustment If a DVD player or set-top box is connected to the product via HDMI, image quality degradation (contrast/ color degradation, black level, etc.) may occur, depending on the connected source device. In such case, HDMI Black Level can be used to adjust the image quality. ――This option is only available when PC/AV Mode is set to AV. If this is the case, correct the degraded picture quality using HDMI Black Level. ――This function is only available in HDMI1, HDMI2 mode.
Chapter 06 Adjusting OSD (On Screen Display) settings A detailed description of each function is provided. Refer to your product for details. ――The functions available may vary depending on the product model. The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. Language Display Time Set the on-screen display (OSD) menu to automatically disappear if the menu is not used for a specified period of time.
Chapter 07 Setup and Reset A detailed description of each function is provided. Refer to your product for details. ――The functions available may vary depending on the product model. The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. Local Dimming Control the brightness of individual areas on the screen to maximise contrast automatically. Lighting Configure how the LED lighting on the back of the screen works.
Eco Saving Plus PC/AV Mode Reduce energy consumption compared to consumption at the maximum brightness level. Set PC/AV Mode to AV. The picture size will be enlarged. ――This menu is not available when Eye Saver Mode is enabled. This option is useful when you view a movie. ――This menu is not available when Local Dimming is enabled. •• Set to PC when connected to a PC. •• Off: Deactivate the Eco Saving Plus function. •• Set to AV when connected to an AV device.
DisplayPort Ver. Key Repeat Time Select your DisplayPort version. Control the response rate of a button when the button is pressed. ――Incorrect settings may cause the screen to go blank. If this occurs, check the device specifications. Acceleration, 1 sec, or 2 sec can be selected. If No Repeat is selected, a command responds only once when a button is pressed.
Information HDR Automatically provide an optimal HDR effect based on the video source. If an HDR signal has been processed by some devices (graphics card/player, etc.), the signal will not output any HDR metadata and thus will not be recognized as an HDR signal. In this case, Local Dimming needs to be enabled manually so as to ensure optimal HDR effects. View the current input source, frequency and resolution.
Pre-requisite to the use of HDR: 1 Using a HDR-supported graphics card in combination with a HDR-supported game and connecting to the HDMI/DP port of this product can enable the HDR effect. ――For information about whether the graphics card and game support HDR, visit their manufacturer’s websites. Sometimes, the latest versions of the graphics card driver or game updates need to be installed to enable the HDR effect. 2 When a Blu-Ray DVD that supports HDMI 2.
Chapter 08 Installing the Software Easy Setting Box System Requirements OS Hardware •• Windows 7 32Bit/64Bit •• At least 32MB of memory •• Windows 8 32Bit/64Bit •• At least 60MB of free space on the hard disk drive •• Windows 8.1 32Bit/64Bit Easy Setting Box enables users to use the monitor by partitioning multiple sections. To install the latest version of Easy Setting Box, download it from the Samsung Electronics website at http://www.samsung.com.
Chapter 09 Troubleshooting Guide Requirements Before Contacting Samsung Customer Service Center ――Before calling Samsung Customer Service Center, test your product as follows. If the problem persists, contact Samsung Customer Service Center. Testing the Product Check if your product is operating normally by using the product test function. If the screen is turned off and the power indicator blinks even though the product is properly connected to a PC, perform a self-diagnosis test.
Not Optimum Mode is displayed. Sound issue This message appears when the signal from the graphics card exceeds the maximum resolution or frequency for the product. There is no sound. Change the maximum resolution and frequency to suit the product performance, referring to Standard Signal Mode Table (P.48). Check the connection of the audio cable or adjust the volume. The images on the screen look distorted. The volume is too low. Check the cable connection to the product. Adjust the volume.
Q&A ――Refer to the user manual for your PC or graphics card for further instructions on adjustment. How can I change the frequency? Set the frequency on your graphics card. •• Windows 7: Go to Control Panel → Appearance and Personalization → Display → Screen Resolution → Advanced settings → Monitor, and adjust Refresh rate under Monitor settings. •• Windows 8(Windows 8.
Chapter 10 Specifications General Model Name C27HG70QQ* C32HG70QQ* Size 68.4 cm 80.0 cm Display area 596.736 mm (H) x 335.664 mm (V) 697.344 mm (H) x 392.256 mm (V) Pixel Pitch 0.2331 mm (H) x 0.2331 mm (V) Maximum Pixel Clock 600 MHz Power Supply AC100-240V~ 50/60Hz AC100-240V~ 50/60Hz Based on the AC voltage of the adapter. For the DC voltage of the product, refer to the product label. Refer to the label at the back of the product as the standard voltage can vary in different countries.
Standard Signal Mode Table Synchronization Resolution Horizontal Frequency 30 – 225 kHz Vertical Frequency 24 – 144 Hz Optimum resolution 2560 x 1440 @ 144 Hz Maximum resolution 2560 x 1440 @ 144 Hz If a signal that belongs to the following standard signal modes is transmitted from your PC, the screen will automatically be adjusted. If the signal transmitted from the PC does not belong to the standard signal modes, the screen may be blank even though the power LED turns on.
HDMI1/HDMI2 Resolution Horizontal Frequency (kHz) Vertical Frequency (Hz) Pixel Clock (MHz) Sync Polarity (H/V) VESA DMT, 1280 x 1024 79.976 75.025 135.000 +/+ VESA DMT, 1440 x 900 55.935 59.887 106.500 -/+ VESA DMT, 1600 x 900 60.000 60.000 108.000 +/+ VESA DMT, 1680 x 1050 65.290 59.954 146.250 -/+ VESA DMT, 1920 x 1080 67.500 60.00 148.500 +/+ VESA CVT, 2560 x 1440 88.787 59.951 241.500 +/- VESA CVT, 2560 x 1440 150.919 99.946 410.
Displayport Resolution Horizontal Frequency (kHz) Vertical Frequency (Hz) Pixel Clock (MHz) Sync Polarity (H/V) VESA DMT, 1280 x 720 45.000 60.000 74.250 +/+ VESA DMT, 1280 x 800 49.702 59.810 83.500 -/+ VESA DMT, 1280 x 1024 63.981 60.020 108.000 +/+ VESA DMT, 1280 x 1024 79.976 75.025 135.000 +/+ VESA DMT, 1440 x 900 55.935 59.887 106.500 -/+ VESA DMT, 1600 x 900 60.000 60.000 108.000 +/+ VESA DMT, 1680 x 1050 65.290 59.954 146.250 -/+ VESA DMT, 1920 x 1080 67.
Chapter 11 Appendix Responsibility for the Pay Service (Cost to Customers) A Product damage caused by customer's fault ――When the service is requested, in spite of in warranty, we may charge you for a visit from a service technician •• External impact or drop. in the following cases. Not a product defect Cleaning of the product, Adjustment, Explanation, Re-installation and etc. •• If a service technician gives instructions on how to use product or simply adjusts options without disassembling product.