Product guide
12
With a My UPC account you
will be able to:
• Get instant access to your
account from any location 24/7
• View messages
• Change your contact details
• Order new services online
• View and pay your bills
• Set up a direct debit
• Try out Broadband Tracker Feature
• Benet from all the features of
the Horizon TV Remote App and
Horizon TV online. See page 24
for more information
Setting it up is easy. Just visit
www.upc.ie/myupc and follow
the simple steps to register, making
sure you have your account number
to hand.
Log into your My UPC account
at www.upc.ie/myupc for more
information.
There are a number of ways you can
optimise your Wi-Fi connection:
Tip 1: Location, Location, Location
Move your laptop or other Wi-Fi
device closer to the Horizon TV HD+
box, even a few inches can help. Try
to position it on the highest point on
your TV stand or cabinet and remove
any clutter from around the box as this
helps to spread the signal far and wide.
Tip 2: Avoid obstacles
Your wireless signal can be aected
by dense obstacles such as brick
walls or electrical appliances like
baby monitors or microwaves.
Avoid these sources of interference
where possible.
Tip 3: Keep your software
up-to-date.
Use the latest browser and Wi-Fi
card driver versions available, these
are optimised for faster internet
browsing. You can download the
latest version directly from the
manufacturer’s website.
Tip 4: Reboot your Horizon
TV HD+ box
We recommend rebooting your
Horizon TV HD+ box from time to
time. To do this, power o your box,
leave it for 30 seconds and turn it
back on. This allows the box to select
the best Wi-Fi channel for you.
Sometimes you may need to select
a static channel to get the most
from your Wi-Fi. To do this go to the
Wi-Fi channel menu on your Horizon
TV HD+ box and change your Wi-Fi
channel to 1, 6 or 11.
You may need to review your channel
selection from time to time as the
channel you select may become
congested in the future, but all you
have to do is repeat the selection
process and choose a dierent one
of the three suggested channels.
For a detailed guide on how to
change your Wi-Fi channel visit
http://bit.ly/145ndAA
Don’t forget
To ensure you get the best possible
speeds we recommend connecting
your Horizon TV HD+ box using an
Ethernet cable rather than by Wi-Fi.
To nd out more about
connecting by Ethernet visit
http://bit.ly/17jew80
My
UPC
Getting the most from your Wi-Fi
To get the best possible Broadband experience you should connect directly to your
Horizon TV HD+ box through a wired connection.
Speeds via Wi-Fi can vary signicantly due to the surrounding environment, interference
of various kinds and the Wi-Fi technology itself
*
, all which are outside of UPC’s control.
* For our fastest speeds up to and including our 200Mbps product speed, use a wired connection. Wi-Fi technology supports speeds up to 75 Mbps on Horizon, and can vary dependent on a range of
factors, including distance from the broadband device, age of the device, internal construction of the home, etc.