Use and Care Manual

34 - English
Appendix
Symptom Check/Remedy
If the HDMI output is set to
a resolution your TV cannot
support (for example,
1080p), you may not see a
picture on your TV.
●
Press and hold the
5
button on front panel for more than 5 seconds with no
disc in the product. All settings will revert to their factory settings.
No HDMI output.
●
Check the connection between the TV and the HDMI jack of the product.
●
Check if your TV supports 480p/720p/1080i/1080p HDMI input resolution.
Abnormal HDMI output
appears on the screen.
●
If random noise appears on the screen, it means that TV does not support HDCP
(High-bandwidth Digital Content Protection).
✎
When the factory default settings are restored, all stored user BD data is deleted.
Repairs
If you contact us to repair your product, an administration fee may be charged if either:
1. An engineer is called out to your home at your request and there is no defect in the product.
2. You bring the unit to a repair center and there is no defect in the product.
We will provide you with the amount of the administration fee before we make a home visit or begin any work on
your product.
We recommend you read this manually thoroughly, search for a solution on line at www.samsung.com,
or contact Samsung Customer Care at 1-800-SAMSUNG (1-800-726-7864) before seeking to repair your product.