User Manual

ENG - 30 ENG - 31
12 TROUBLESHOOTING
Refer to the table below if this product does not function properly. If the problem you are experiencing
is not listed below or if the instructions below do not help, turn off the product, disconnect the power
cord, and contact Samsung Electronics at 1-800-SAMSUNG (1-800-726-7864).
Soundbar does not turn on.
; Check whether the power cord of the
Soundbar is correctly inserted into the
outlet.
Soundbar works erratically.
; After removing the power cord, insert it
again.
; Remote the power cord from the external
device and try again.
; If there is no signal, the Soundbar
automatically turns off after a certain
period of time. Turn on the power.
(See page 3.)
In case the remote control does not work.
; Point the remote directly at the Soundbar.
; Replace the batteries with new ones.
Soundbar does not output any sound.
; The volume of the Soundbar is too low or
muted. Adjust the volume.
; When any external device (STB, Bluetooth
device, mobile device, etc.) is connected,
adjust the volume of the external device.
; For sound output of the TV, select
Soundbar. (Samsung TV: Home ( ) →
Settings ( ) → Sound → Sound Output →
Select Soundbar)
; The cable connection to the Soundbar may
not be loose. Remove the cable and
connect again.
; Remove the power cord completely,
reconnect, and turn the power on.
; Reset the product and try again.
(See page 28.)
Subwoofer does not output any sound.
; Check whether the LED indicator on the
rear of the Subwoofer is on in blue.
Reconnect the Soundbar and Subwoofer if
the indicator is blinking slowly in blue or
turned red. (See page 7.)
; You may experience an issue if there is an
obstacle between the Soundbar and
Subwoofer. Move devices to an area away
from obstacles.
; Other devices sending radio frequency
signals in proximity may interrupt the
connection. Keep your speaker away from
such devices.
; Remove and reconnect the power plug.
The Subwoofer volume is too low.
; The original volume of the content you are
playing may be low. Try adjusting the
Subwoofer level. (See page 22.)
; Bring the Subwoofer speaker closer to you.
Soundbar does not connect via Bluetooth.
; When connecting a new device, switch to
“BT PAIRING” for connection. (Press the
PAIR button on the remote control or
press the (Source) button on the body
for at least 5 seconds.)
; If the Soundbar is connected to another
device, disconnect that device rst to
switch the device.
; Reconnect it after removing the Bluetooth
speaker list on the device to connect.
(Samsung TV: Home ( ) → Settings ( )
→ Sound → Sound Output → Bluetooth
Speaker List)
; Remove and reconnect the power plug,
then try again.
; Reset the product and try again.
(See page 28.)
Sound drops out when connected via
Bluetooth.
; Some devices can cause radio interference
if they are located too close to the
Soundbar. e. g. microwaves, wireless
routers, etc.
; If your device that is connected via
Bluetooth moves too far away from the
Soundbar, it may cause the sound to drop
out. Move the device closer to the
Soundbar.
; If a part of your body is in contact with the
Bluetooth transceiver or the product is
installed on metal furniture, sound may
drop out. Check the installation
environment and conditions for use.
Soundbar does not turn on automatically with
the TV.
; When you turn off the Soundbar while
watching TV, power synchronization with
the TV is disabled. First turn off the TV.