User Manual

2524
TROUBLESHOOTING
TROUBLESHOOTING
Refer to the table below when this product does not function properly.
The unit will not turn on.
●
Is the power cord plugged into the outlet? ¼ Connect the power plug to the outlet.
A function does not work when the button is pressed.
●
Is there static electricity in the air? ¼ Disconnect the power plug and connect it again.
Sound is not produced.
●
Is the Mute function on?
●
Is the volume set to minimum?
¼ Press the Mute button to cancel the Mute function.
¼ Adjust the Volume.
The remote control does not work.
●
Are the batteries drained?
●
Is the distance between the remote control and main
unit too far?
¼ Replace with new batteries.
¼ Move closer to the unit.
The TV SoundConnect (TV pairing) failed.
●
Does your TV support TV SoundConnect?
●
Is your TV firmware the latest version?
●
Does an error occur when connecting?
●
Reset the TV MODE and connect again.
¼ TV SoundConnect is supported by some Samsung
TVs released from 2012 on. Check your TV to see if it
supports TV SoundConnect.
¼ Update your TV with the latest firmware.
¼ Contact the Samsung Call Center.
¼ Press and hold the +# button for 5 seconds to reset
the TV SoundConnect connection.
The red LED on the subwoofer blinks and the subwoofer is not producing sound.
●
Your subwoofer may not be connected to the
main body of the product.
¼ Try to connect your subwoofer again.
(See Page 13)
The subwoofer drones and vibrates noticeably.
●
Try to adjust the vibration of your subwoofer. ¼ Press the WOOFER button on your remote control
to adjust the subwoofer volume (between SW-12
and SW+6. See page 9.).
02821Z HW-J550-J551-ZP ENG.indd 24 2015/3/27 12:11:43