Owner's Manual

06 TROUBLESHOOTING
Refer to the instructions below if this product does not
function properly. If the problem you are experiencing is
not listed below or if the instructions below do not help,
turn off the product, disconnect the power cord, and
contact Samsung Electronics at 1-800-SAMSUNG (1-800-
726-7864).
Sound bar does not turn on.
• Check whether the power cord of the Sound bar is
correctly inserted into the outlet.
Soundbarworks erratically.
• After removing the power cord, insert it again.
• Try again after initializing the product.
• If there is no signal, the Sound bar automatically turns
off after a certain period of time. Turn on the power.
Remote control does not work
• Point the remote directly at the soundbar.
• Replace the batteries with new ones.
Sound is not output from the soundbar.
• The volume of the Sound bar is too low or muted.
Adjust the volume.
• When any external device (STB, Bluetooth device,
mobile device, etc.) is connected, adjust the volume of
the external device.
• For sound output of the TV, select Sound bar. (Samsung
TV: Home ( Cn]) ➔ Settings (@) ➔ Sound ➔ Sound
Output ➔ Select Sound bar)
• Remove the cable from the Soundbar and then
reconnect it.
Sound is not output from the subwoofer.
• Check whether the LED on the rear of the Subwoofer
and Surround Speakers lights in blue. Reconnect it
when the blue LED blinks or the red LED lights.
If the TV is not connected via HDMI TO TV {eARC/ARC)
• Check whether the HDMI cable is correctly connected
to the ARC terminal.
• Connection may not be possible due to the connected
external device (set-top box, game console, etc.).
Directly connect the Sound bar.
• HDMI-CEC may not be activated on the TV. Turn on
the CEC on the TV menu. (Samsung TV: Home ( riil) ➔
Settings(@) ➔ General ➔ External Device Manager ➔
Anynet+ (HDMI-CEC) ON)
Sound bar will not connect via Bluetooth.
• When connecting a new device, switch to "BT PAIRING"
for connection. (Press the* PAIR button on the remote
control or press the cg] {Source) button on the body
for at least 5 seconds.)
• Reconnect it after removing the Bluetooth speaker list
on the device to connect. {Samsung TV: Home ( Cn]) ➔
Menu ➔ Settings(@) ➔ All Settings(@) ➔ Sound ➔
Sound Output ➔ Bluetooth Speaker List)
Sound drops out when connected via Bluetooth.
• Some devices can cause radio interference if they are
located too close to the Sound bar. e.g. microwaves,
wireless routers, etc.
• If your device that is connected via Bluetooth moves
too far away from the sound bar, it may cause the
sound to drop out. Move the device closer to the
sound bar.
• If a part of your body is in contact with the Bluetooth
transceiver or the product is installed on metal
furniture, the sound may drop out. Check the
installation environment and conditions for use.
Soundbarwill not connect to Wi-Fi.
• Make sure the wireless router is turned on and then
reconnect the wireless router after rebooting.
• The soundbarwill not connect if the wireless signal
is too weak. Try moving the router closer to the
sound bar, or eliminating any obstacles that are
between the sound bar and the router, if possible.
The soundbardoes not turn on automatically with the TV.
• When you turn off the Sound bar while watching TV,
power synchronization with the TV is disabled. First
turn off the TV.
07 LICENSE
It Dolby
ATMOS
Dolby, Dolby Atmos, and the double-D symbol are
registered trademarks of Dolby Laboratories Licensing
Corporation. Manufactured under license from Dolby
Laboratories. Confidential unpublished works.
Copyright© 2012-2021 Dolby Laboratories. All rights
reserved.
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For DTS patents, see http://patents.dts.com.
Manufactured under license from DTS, Inc. (for companies
headquartered in the U.5./Japan/Taiwan) or under license
from DTS Licensing Limited (for all other companies).
DTS, DTS:X, and the DTS:X logo are registered trademarks
or trademarks of DTS, Inc. in the United States and other
countries.© 2021 DTS, Inc. ALL RIGHTS RESERVED.
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HIOH-OE!'fNITIOH MULTIMEDIA INTERFACE
The terms HDMI and HDMI High-Definition Multimedia
Interface, and the HDMI Logo are trademarks or registered
trademarks of HDMI Licensing Administrator, Inc. in the
United States and other countries.