HOME PAGE Table of Contents iDCS 100 Digital Communications System General Description Every effort has been made to eliminate errors and ambiguities in the information contained in this guide. Any questions concerning information presented here should be directed to SAMSUNG TELECOMMUNICATIONS AMERICA. SAMSUNG TELECOMMUNICATIONS AMERICA disclaims all liabilities for damages arising from the erroneous interpretation or use of information presented in this guide.
HOME PAGE Table of Contents telecommunications Publication Information SAMSUNG TELECOMMUNICATIONS AMERICA reserves the right without prior notice to revise information in this publication for any reason. SAMSUNG TELECOMMUNICATIONS AMERICA also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant. Copyright 2002 Samsung Telecommunications America All rights reserved.
HOME PAGE Table of Contents TABLE OF CONTENTS PART 1 DESCRIPTION SYSTEM OVERVIEW 1.1 1.2 1.3 2 KEY SERVICE UNIT........................................................................... 2.1 EXPANSION CABINETS .................................................................... 2.1 MEM3 AND MEM4 CARDS ................................................................ 2.2 INTERFACE CARDS .......................................................................... 2.2 STATION EQUIPMENT .......................
HOME PAGE 5 GENERAL USER INFORMATION 5.1 5.2 5.3 5.4 5.5 5.6 RADIO FREQUENCY INTERFERENCE ............................................ 5.1 FCC REQUIREMENTS ...................................................................... 5.1 TELEPHONE COMPANY INTERFACES ............................................ 5.2 SAFETY TESTS ................................................................................. 5.3 MUSIC ON HOLD WARNING ............................................................ 5.
HOME PAGE iDCS 100 GENERAL SYSTEM DIAGRAM 1.
HOME PAGE PART 1. SYSTEM OVERVIEW 1.1 SIZE AND CONFIGURATION The iDCS 100 is a digital ISDN compatible telephone system designed for small businesses. It can operate with the functionality of a square key system, PABX or a combination of both (hybrid). The iDCS 100 employes the very latest DSP (Digital Signal Processor) digital technology. The iDCS 100 offers a variety of interface cards that allow connection to the public telephone network or to private networks.
HOME PAGE Table of Contents SVMi-8/TEPRI UNIVERSAL SLOT 6 UNIVERSAL SLOT 3 UNIVERSAL SLOT 5 PLL DAUGHTER BOARD UNIVERSAL SLOT 2 UNIVERSAL SLOT 1 MISC SLOT MEM SLOT 2 SLI SLOT 8DLI Ports UNIVERSAL SLOT 4 EXPANSION CABINET KEY SERVICE UNIT Power Supply KEY SERVICE UNIT AND EXPANSION CABINET TYPE-A 1.
HOME PAGE Table of Contents TEPRI SVMi-8 UNIVERSAL SLOT 3 UNIVERSAL SLOT 5 PLL DAUGHTER BOARD UNIVERSAL SLOT 2 UNIVERSAL SLOT 1 MISC SLOT MEM SLOT 2 SLI SLOT 8DLI Ports UNIVERSAL SLOT 4 EXPANSION CABINET KEY SERVICE UNIT Power Supply KEY SERVICE UNIT AND EXPANSION CABINET TYPE-B 1.
HOME PAGE Table of Contents MAXIMUM DEVICE QUANTITIES DEVICE TYPE PSU WITHOUT SVM PSU WITH SVM STATIONS (SLT'S & DLI DEVICES) 56 48 DLI DEVICES (KEYSETS/AOMS/DPIMS) 56 48 SINGLE LINE TELEPHONES 42 34 LOOP START LINES 36 36 BRI CIRCUITS 24 24 BRI CHANNELS 48 48 E&M TRUNKS 12 12 SVMi-8 PORTS 0 8 FIGURE 1–1 SVMi-4 PORTS 0 4 1 (24) 1 (24) T1/PRI Digital Trunks TABLE 1–1 CONFIGURATION NOTES 1. Only one 2 SLI card can be installed in the system. 2.
HOME PAGE eight DSP channels when fully expanded. The DSP channels are fully shared throughout the system as a common resource. MEMORY The system operates using stored program control. This program is stored in EPROMs for MEM3 or Flash Media for a MEM4 card. All specific customer data is stored in non-volatile random access memory (NV-RAM) located on the removable MEM3 and MEM4 card.
HOME PAGE Table of Contents PART 2. HARDWARE DESCRIPTIONS FIGURE 2–2 FIGURE 2–1 2.1 KEY SERVICE UNIT The iDCS 100 (see Figure 2–1) is a metal cabinet containing the following: z z z z z A power supply (120 VAC) with battery backup (48VDC) connection Processing, switching and the system operating program Eight 2B + D digital keyset interfaces One MOH/BGM input source (switch selectable between internal chimes and external input) One page output 2.
HOME PAGE 2.3 MEM3 AND MEM4 CARD To operate, the KSU must be equipped with an iDCS 100 MEM3 card or an iDCS 100 MEM4 card to hold the system software and customer database. The MEM3 card supports our standard version of software and it is stored in EPROM chips. The Enhanced version of software can only be found on the MEM4 card and this software is stored in non-removable flash memory. All specific customer data is stored in non-volatile randon access memory (NV-RAM) for both MEM cards.
HOME PAGE Table of Contents S6TRK This card provides six Caller ID-compatible loop start C.O. interfaces. 2 E & M x 4 DLI This card provides two two wire (TL11M) tie line interfaces and four 1B+D DLI ports. KDb’s cannot be used with this card. This is the same card used on the DCS Compact. S4BRI This card provides 4 ISDN Basic Rate Interface (BRI) S/T circuits with the ability to support two channels per circuit for a total of 8 channels. A system can have up to six of these cards.
HOME PAGE Table of Contents SMISC2 This card is similar to the SMISC1 but with the addition of four ports of auto attendant. FKDBD If your iDCS keyset is connected to a Digital Line Interface (DLI) port that supports 2B+D operation (your installing company can determine this) you may install a daughter module that provides a Digital Line Interface (DLI) port for connection of a digital station device such as a keyset or 64 button module.
HOME PAGE Table of Contents SVMi-8 The SVMi-8 is a self contained plug in Voice Mail and Auto Attendant card for the DCS, DCS 50si, iDCS 500, and iDCS 100. It is designed to meet the demands of the sophisticated voice mail user without sacrificing simplicity. The SVMi-8 may act as an Auto Attendant system only, a Voice Mail System only or both. Out of the box the SVMi-8 can handle 4 calls simultaneously. It can be easily upgraded to handle up tp 8 calls simultaneously.
HOME PAGE Table of Contents 2.
HOME PAGE Table of Contents iDCS 8D KEYSET (see Figure 2–9) z z z z z z z z z 32 character display (2 x 16) with three associated soft keys and a scroll key 8 programmable keys with tri-colored lights Four fixed function keys Terminal Status Indicator Built-in speakerphone Eight selectable ring tones UP/DOWN buttons for digital control of speaker, handset and ringer volumes Desk- or wall-mounted Available in dark gray or light gray FIGURE 2–9 iDCS 14B STRIP (See Figure 2–10) z z z 14 programmable keys
HOME PAGE DCS LCD 24B Keyset (See Figure 2–12) z Built-in speakerphone z 24 programmable keys (16 with tri-colored LEDs) z Four fixed function keys z 32 character display (2 x 16) with three associated soft keys and a scroll key z UP/DOWN buttons for digital control of speaker, handset and ringer volumes z Eight selectable ring tones z Desk- or wall-mounted z Available in almond or charcoal DCS LCD 12B Keyset (see Figure 2–13) z 32 character display (2 x 16) with three associated soft keys and a scroll key
HOME PAGE Table of Contents Single Line Telephone (See Figure 2–15) z Four fixed function keys: hold, flash, new call, and monitor. z Data Port: selectable to share station extension or utilize a separate extension z On hook dialing z Message Waiting/Ring Indicator z Desk or wall mounted z Ring volume control z Four available ring tones. z Available in almond and black FIGURE 2–15 Note: This single line telephone set is FCC approved for direct connection to the public telephone network.
HOME PAGE Table of Contents 64 Button Module (See Figure 2–18) z 64 programmable keys z Available in almond and charcoal z A maximum of 2 can be assigned to any keyset to provide additional programmable keys z A maximum of 4 per iDCS 100 System FIGURE 2–18 Door Phone Interface Module (DPIM) and Door Phone (see Figures 2–19 and 2–20) z The DPIM adapts any DLI circuit for use with the door phone unit z Commonly used to request entry through locked doors (interior or exterior) or as a room monitoring box z P
HOME PAGE Table of Contents PART 3. SPECIFICATIONS The following tables provide technical data for the iDCS 100 hybrid/key telephone system. 3.1 ELECTRICAL SPECIFICATIONS AC INPUT 112 (88–132) VAC (48–63 Hz) POWER CONSUMPTION (MAX) 97 WATTS MAXIMUM FUSE RATING 5 AMP BTU RATING (MAX) 5.5 BTU/MINUTE DC OUTPUT +5 VOLTS 3.0 AMPS MAX -5 VOLTS 0.5 AMPS MAX -56 VOLTS 1.7 AMPS MAXIMUM BATTERIES 10–40 AMPS 48 VOLTS MAXIMUM CHARGE CURRENT 0.4 A MAXIMUM DISCHARGE RATE 2.5 A 3.
HOME PAGE 3.3 Table of Contents ENVIRONMENTAL LIMITS OPERATING TEMPERATURE 32–104 °F/1–40 °C STORAGE TEMPERATURE -13–158 °F/-10.5–70 °C HUMIDITY 10%-90% NON-CONDENSING 3.4 CABLE REQUIREMENTS EQUIPMENT CABLE AWG MAX FEET MAX METERS DIGITAL KEYSETS 1 PR. TWISTED 24 1300 400 ADD-ON MODULES 1 PR. TWISTED 24 1300 400 SINGLE LINE STATION 1 PR. TWISTED 24 3000 1 KM DOOR PHONE 2 PR. TWISTED 24 330* 100 *This is the maximum length of the cable between the door phone and the DPIM.
HOME PAGE Table of Contents SYSTEM TONES Intercom Dial Tone—A steady tone that indicates you can begin dialing. DIAL TONE CONTINUOUS Ringback Tone—Indicates the station you dialed is ringing. RINGBACK TONE—1000 ms ON/3000 ms OFF CONTINUOUS Busy Signal—Indicates the station you dialed is busy. BUSY TONE—500 ms ON/500 ms OFF CONTINUOUS DND/No More Calls Tone—Fast busy tone advises you the station you dialed is in the Do Not Disturb mode or cannot receive any more calls.
HOME PAGE Table of Contents 3.6A KEYSET KEY LED INDICATIONS CONDITION LED COLOR LED ON LED OFF OFF – OFF RED/GREEN STEADY – AMBER 500 ms 500 ms RED/GREEN 500 ms 500 ms RINGING C.O. CALL GREEN 100 ms 100 ms RINGING INTERNAL CALL GREEN 100 ms 100 ms RED 112 IPM for 500 ms 500 ms LINE IDLE LINE IN USE RECALL CALL ON HOLD DND INDICATION 3.
HOME PAGE 3.7A RESERVE POWER DURATION ESTIMATES (in minutes)* NO. OF STATIONS UPS CAPACITY IN VOLT AMPS 250 400 450 600 900 1250 2000 4 65 160 200 245 360 490 930 8 45 110 135 160 240 320 625 12 40 90 115 140 200 280 535 16 30 75 90 110 160 220 415 24 25 50 70 85 120 175 380 32 20 45 60 75 100 150 330 40 15 35 50 60 80 125 275 48 10 20 45 50 55 75 100 56 – 10 30 45 50 60 80 *These are approximate values based on an idle system.
HOME PAGE 3.7B RESERVE POWER DURATION ESTIMATES NO. OF STATIONS WITHOUT SVMi WITH SVMi 8 83 Hours 57 Hours 16 49 Hours 39 Hours 24 35 Hours 29 Hours 32 27 Hours 23 Hours 40 22 Hours 18 Hours 48 17 Hours 11 Hours The table above gives estimated system hold up times for a iDCS 100 system. These times are based on an idle system equipped with a fully charged 40 Amp Hour / 48 Volt battery pack.
HOME PAGE PART 4.
HOME PAGE Secretary Pooling Single Line Connections System Maintenance Alarms System Directory Speed Dial Numbers Station List (50 Max) System List (500 Max) Toll Restriction By Day or Night By Line or Station UCD Groups Call Statistics Agent Busy/Manual Wrap Up Key Speed Dial by Directory Station Hunt Groups (30) Distributed Eight Dialing Classes Special Code Table Toll Restriction Override Agent Pin Numbers Agent Statistics Group Supervisors Sequential Unconditional Station Message Detail Recordin
HOME PAGE 4.1 SYSTEM FEATURE DESCRIPTIONS ACCOUNT CODE ENTRY Station users may enter an account code (maximum 12 digits) before hanging up from a call. This account code will appear in the SMDR printout for that call record. Keyset users may enter this code using an account code key without interrupting a conversation. Single line telephone users must temporarily interrupt the call by hook-flashing and dialing the feature access code. Manually entered account codes can be up to 12 digits long.
HOME PAGE pages in system programming. A maximum of 40 keysets can be programmed in each internal page zone to receive page announcements. ATTENTION TONE To get your attention, a brief tone precedes all page announcements and intercom voice calls. There are separate programmable duration timers for page and voice announce tones. AUTO ANSWER ON CO (MEM3 and MEM4) Allows new CO calls directed to a certain keyset to auto answer and be in the call announce mode.
HOME PAGE up to 48 customer recordings for announcements or greetings. Twelve individual greeting boxes, each with its own dialing options, allow you to build call routing branches as needed. Callers are routed through the branches by dialing extension numbers or single digits. NOTE: Requires optional hardware and/or software. Ask your dealer for details. AUTOMATIC HOLD While a keyset user is engaged on an outside (C.O.
HOME PAGE Table of Contents CALLER IDENTIFICATION The iDCS 100 supports three methods of identifying an incoming caller depending on the circuit type as described below. AUTOMATIC NUMBER IDENTIFICATION (ANI) On a digital T1 trunk programmed as E&M trunks calling party information is called ANI. This information is the telephone number of the calling party and is sent as inband DTMF digits during the call setup.
HOME PAGE call in queue at your station. Either the Caller ID name or number will show in the display depending on your selection. SAVE CALLER ID NUMBER At any time during an incoming call that provides Caller ID information, you may press the SAVE key. This saves the Caller ID number in the Save Number feature. Pressing the SAVE number redial key will dial the Caller ID number. The system must be using Least Cost Routing (LCR) to dial the saved number.
HOME PAGE Table of Contents Caller ID ON SMDR The Station Message Detail Records report can be set to include Caller ID name and Caller ID number for incoming calls. This format expands the printout to 113 characters. Use a wide carriage printer or an 80 column printer set for condensed print. NUMBER TO NAME TRANSLATION The system provides a translation table for 350 entries on iDCS 100. When the Caller ID number is received, the table is searched.
HOME PAGE Table of Contents FORWARD DND This feature works with the Do Not Disturb feature. This allows calls directed to a station in Do Not Disturb or One Time Do Not Disturb to forward immediately to another destination. FOLLOW ME This feature allows the user to forward all calls from another station to the user’s station or change the forward destination to the user’s current location. EXTERNAL This feature forwards C.O.
HOME PAGE be forwarded to the forward destination. The Call Forward Busy and the Call Forward No Response can be activated at the same time by using MMC 102. CALL FORWARD UNCONDITIONAL (CFU) (Enhanced Version Software/MEM4) This is a different feature from the normal call forward all and is only used when the forward destination is in a different node of the network.
HOME PAGE more than one pickup group. To use this feature, station users either dial the access code or press the assigned feature button followed by the pickup group number. CALL WAITING/CAMP-ON Busy stations are notified that a call is waiting (camped-on) when they receive a tone. The tone is repeated at a programmable interval. Keysets receive an off-hook ring signal through the speaker and single line stations receive a tone in the handset. The volume of the camp-on tone can be set by the station user.
HOME PAGE Table of Contents CONFERENCE The system allows six simultaneous conferences up to 5 parties each. ADD-ON (5 PARTY) Any combination of up to five parties (stations or outside lines) can be joined together in an add-on conference. Parties may be eliminated or added after a conference has been established.
HOME PAGE trunk ring, station group, station COS, station speed dial, button appearances, call forwarding, etc. will follow the Customer Set Relocation program. DATA SECURITY Single line extensions used with modems and facsimile machines can be programmed so that they will not receive any system-generated tones that would disrupt data transmissions. In addition, these devices receive iDCS C.O. ringing pattern instead of intercom ring pattern.
HOME PAGE Dialed Number Identification service (DNIS) is a feature of 800 or 900 type numbers that allows the number dialed by the caller to be identified in the telephone system by means of a sequence of DTMF digits (usually four). This service terminates on E&M tie lines. These E&M tie line circuits can terminate on either the iDCS E&M card or on a channel of a digital T1 circuit on an iDCS TEPRI card. Direct Dial In (DDI).
HOME PAGE tion. This provides for easy identification of special lines or extensions that ring your phone. DOOR LOCK RELEASE (PROGRAMMABLE) After answering a call from the door phone, users can dial a code to activate a contact closure. This can be used to operate a customer-provided electric door lock release mechanism. The contact closure timer is programmable from 100– 2500 ms. DOOR PHONES The door phone interface module (DPIM) provides for connection of a door phone to a DLI port.
HOME PAGE TRUNK MONITOR or SERVICE OBSERVING This feature allows the user who barged-in to retain the trunk call after the original station has hung up. WARNING: BARGE-IN WITHOUT TONE MAY VIOLATE STATE OR FEDERAL LAWS CONCERNING THE RIGHT TO PRIVACY. SAMSUNG TELECOMMUNICATIONS AMERICA IS IN NO WAY RESPONSIBLE FOR THE POSSIBLE MISUSE OF THIS FEATURE.
HOME PAGE group basis and when set to the ON setting, allows an intercom caller to hear a busy signal when calling a station group. Upon hearing a busy signal the intercom caller will know that all stations are busy and can call back. When this option is set to the OFF position the intercom caller will hear ring-back tone when all stations are busy and the call will queue for the next available station.
HOME PAGE pable of in-band signaling prior to the call being answered. The option is in MMC 210. Under normal PRI progress control in-band signaling is provided after the call is answered. This normal condition is set ON by default. To activate the feature and provide in-band signaling prior to answer the setting should be changed to OFF. ISDN SERVICE PRIMARY RATE INTERFACE (PRI) The iDCS 100 supports Primary Rate Interface ISDN.
HOME PAGE z z z Modify digits table 100 entries for an iDCS 100 system. Flexible trunk group advance timer Option to use or not use trunk group advance warning tones LIVE SYSTEM PROGRAMMING The system can be programmed from any display keyset or personal computer without interrupting normal system operation. There are 3 levels of programming: technician, customer and station. The technician level has access to all programs and can allow the customer access to system programs as needed.
HOME PAGE Each keyset can have a designated music source for playing as Background Music (BGM) through the keyset speaker. Each Station can have a designated music source for playing to callers placed on Exclusive hold at that station. Each Trunk can have a designated music source for playing to callers placed on hold. This setting is overridden by some of the other settings such as station music on hold, and UCD MOH. Each UCD group can have a designated music source to be played while a caller is in queue.
HOME PAGE Call Forward Busy (CFB). This is a different feature from the normal call forward busy and is only used when the forward destination is in a different node of the network. The operation of the feature is the same as the normal forward busy where when the forwarded station is busy a calling station will be forwarded to the forward destination. Call Forward No Response (CFNR).
HOME PAGE Do Not Disturb (DND). This feature operates in the same manner as in a non networked switch. There is an option in MMC 823 to determine the type of DND tone sent across the network link. Caller ID. Caller ID in its various forms that are currently available (Analog CID Name and Number, ANI Number, PRI Name and Number and BRI number) will be transported across the network link with the original call. Centralized Attendant.
HOME PAGE Table of Contents OVERRIDE CODE This feature allows users to make emergency outside calls from a station that has a forced code such as Account code or authorization code enabled but without requiring them to enter a forced code. The basis of this feature is an override code table containing 5 entries of up to 11 digits each. The iDCS 100 will examine digits that are dialed from a station to see if they match any entry in the Override Code table.
HOME PAGE REDIAL REVIEW(Enhanced Version Software/MEM4) The Redial Review feature was introduced in software version 1.25 allowing a review of the last number before dialing. With MEM 4 card installed there is access to the Call Log Blocks. These Call Log Blocks record the last ten (10) numbers dialed. The feature now allows an option to view the Call Log Block when pressing the LNR key. When the LNR key is pressed the last number dialed is displayed.
HOME PAGE to four secretaries and each secretary can have up to four executives. These arrangements are known as executive/secretary pools. There can be multiple pools in a system. When an executive is in DND, all calls to the executive ring the first secretary assigned to that executive; if that secretary is busy, the call hunt to the next available secretary assigned to that executive.
HOME PAGE The SMDR format contains many options that allow it to be customized for a company’s individual needs. Options to print include incoming calls, outgoing calls, in and out of group status, change in DND status and authorization codes. STATION PAIR This feature allows station to be assigned as a “pair”. That is to say a primary and secondary. Calling the primary station will make both stations ring.
HOME PAGE Any outside line may be programmed to follow station toll restriction or follow the toll restriction class assigned to it. Each station and trunk can have a day dialing class and a night dialing class. SPECIAL CODE TABLE A Special Code Table of ten entries (four digits each) allows use of telephone company features such as CID blocking (467) or call waiting disable (470) without interference to toll restriction or LCR.
HOME PAGE Table of Contents UCD GROUPS The UCD group option allows callers in queue at a UCD group to be temporarily diverted to an announcement device and then placed back in the queue. A wrapup timer will allow agents to complete paperwork before receiving the next UCD call.
HOME PAGE VIRTUAL SINGLE LINE TELEPHONE The iDCS 100 has 14 virtual extensions. These ports have all the attributes of an actual SLT port including call forwarding. These virtual ports can be exchanged with real ports using the set relocation feature to provide hot desking. VOICE MAIL – INBAND INTEGRATION The iDCS 100 system uses DTMF tones (inband signaling) to communicate with any compatible voice mail system. Stations can call forward to a voice mail system.
HOME PAGE data traffic and network topology should be a consideration when applying the iDCS 100 ITMC VoIP feature. Network congestion does affect call quality in any VoIP application. WALKING CLASS OF SERVICE This feature allows users to make calls or use features from a station that is restricted. The users may either use the WCOS feature code or the authorization code feature. Both methods change the class of service to correspond with the station passcode or authorization code that is dialed.
HOME PAGE Table of Contents STATION FEATURES ADD-ON MODULE APPOINTMENT REMINDER AUTO ANSWER ON CO AUTOMATIC HOLD AUTOMATIC PRIVACY BACKGROUND MUSIC BUSY STATION CALLBACK BUSY STATION INDICATIONS (BLF) CALL FORWARDING CALL FORWARD OVERRIDE CALL LOGS CALL PICKUP DIRECT STATION SELECTION (DSS) DO NOT DISTURB (OVERRIDE) DO NOT DISTURB (PROGRAMMABLE) DOOR LOCK RELEASE EXCLUSIVE HOLD GROUP LISTENING HEADSET OPERATION HEARING AID COMPATIBLE LINE QUEUING WITH CALLBACK LINE SKIPPING LOUD RINGING INTERFACE MESSAGE W
HOME PAGE Table of Contents 32 BUTTON AOM The DCS 32-button add-on module (AOM) adds to the capability of any keyset. The 32 programmable buttons with red buttons can be used for feature keys, DSS/BLF keys or one touch speed dial buttons. Because this AOM has a microphone and a speaker it can be used to provide executive off hook voice announce or as a stand alone unit whenever a handset and dial pad are not required. 64 BUTTON MODULE The 64-button module adds to the capability of any keyset.
HOME PAGE Table of Contents BUSY STATION CALLBACK When reaching a busy station, callers may request a callback by pressing one button or dialing a code. The system rings the caller back when that station becomes idle (a system-wide maximum of 100 callbacks are allowed at one time including busy station and busy trunk). BUSY STATION INDICATIONS (BLF) DSS/BLF keys may be assigned to any keyset or add-on module.
HOME PAGE Table of Contents CALL PICKUP With directed call pickup, a user can answer calls ringing at any station by dialing a code plus that extension number. The group pickup feature allows the user to answer any call ringing within a pickup group. Pickup keys may be customized with extenders to allow pickup from a specific station or pickup group. The iDCS 100 has 20 programmable pickup groups.
HOME PAGE gramming or more easily by pressing the headset ON/OFF key. The headset key lights steady red when the keyset is in headset mode. The ANS/RLS key lights if headset mode is activated by keyset programming only. HEARING AID COMPATIBLE All iDCS 100 keysets are hearing aid compatible as required by Part 68 of the FCC requirements. LINE QUEUING WITH CALLBACK When the desired outside line is busy, the user can press the CALLBACK key or dial the access code to place his/her station in a queue.
HOME PAGE handsfree without interrupting the call in progress. Only keysets with an off-hook voice announce button (OHVA) can off-hook voice announce to keysets with AOMs. OFF-HOOK VOICE ANNOUNCE (STANDARD) Keysets may receive a voice announcement while on another call. The calling station must have an OHVA key. When transferring a call to a busy keyset or while listening to busy signal, the station user can press the OHVA key to make an OHVA call to the busy keyset.
HOME PAGE PROGRAMMED STATION MESSAGES Any station may select one of twenty messages to be displayed at a calling party’s keyset. Ten messages are factory-programmed and the remaining ten can be customized by the system administrator (16 characters maximum). NOTE: The calling party must have a display keyset to view these messages. PROTECTION FROM BARGE-IN Each station can be programmed as secure or not secure. Secure stations cannot be barged-in on.
HOME PAGE call first. When ringing preference is turned off, the user must press the flashing button to answer. Users may answer ringing lines in any order by pressing the flashing button. SPEAKERPHONE DCS LCD 24B and DCS LCD 12B keysets have built-in speakerphone. The speakerphone enables calls to be made and received without the use of the handset. All iDCS keysets are speakerphones. The iDCS 28 Button and the iDCS 18 Button can have a Full Duplex Speakerphone Module added.
HOME PAGE calls show red and recalls light amber. All programmable keys on the iDCS keysets have tri-colored LEDs. VOLUME SETTINGS Each keyset user may separately adjust the volume of the ringer, speaker, handset receiver, background music, page announcement and off-hook ring tone. WALL-MOUNTABLE KEYSETS Each keyset, add on module and 64 button module can be wall mounted by reversing the base wedge. 4.
HOME PAGE Table of Contents DISPLAY FEATURES ACCOUNT CODE DISPLAY CALL DURATION TIMER CALL FOR GROUP IDENTIFICATION CALL PROCESSING INFORMATION CALLER ID INFORMATION CALLING PARTY NAME CALLING PARTY NUMBER CONFERENCE INFORMATION DATE AND TIME DISPLAY DIALED BY NAME DIALED NUMBER ENHANCED STATION PROGRAMMING IDENTIFICATION OF RECALLS IDENTIFICATION OF TRANSFERS MESSAGE WAITING CALLER NUMBER MULTIPLE LANGUAGE SUPPORT OUTSIDE LINE IDENTIFICATION OVERRIDE IDENTIFICATION PROGRAMMED MESSAGE DISPLAY SOFT KEYS ST
HOME PAGE Caller ID number in the display. Regardless of which one is selected to be seen first, the N/N key is pressed to view the other piece of CID information. NEXT CALL In the event that there is a call waiting or a camped-on call at the user’s keyset, the user can press the NEXT key to display the Caller ID information associated with the next call in queue at the station. Either the CID name or CID number will show in the display depending on the N/N selection.
HOME PAGE LCR to dial numbers from the abandon call list. The abandoned call list will store up to 50 unanswered calls on iDCS 100. CALLING PARTY NAME For intercom calls, display keysets show the calling party’s name before answering. The names must be stored in the system directory list and can be up to 11 characters long. CALLING PARTY NUMBER When an intercom call is received, all display stations show the calling party’s extension number before the call is answered.
HOME PAGE Table of Contents IDENTIFICATION OF RECALLS Hold recalls and transfer recalls are identified differently than other ringing calls. Hold recalls indicate the recalling line or station number and the associated name. Transfer recalls indicate the recalling line or station and where it is coming from. IDENTIFICATION OF TRANSFERS The display will identify who transferred a call to the user.
HOME PAGE Table of Contents UCD SUPERVISOR DISPLAYS With the optional AA card, when UCD is used, multiple supervisors can view information about the UCD groups calls or agents. CALL SCREEN This allows the supervisor to view how many calls are in queue, the longest wait time, how many calls have been received today, what the average time in queue is and how many calls were abandoned.
HOME PAGE SAMPLE DISPLAYS All display model keysets have a 32 character liquid crystal display. Helpful call processing information is provided so everyday call handling is quick and easy. Here are just some of the displays you may see. Camp on to 203 Wait for answer 209:Tim Kelly FRI 23 Sep 02:54 Idle display shows extension, name, day, date and time. This station is camped-on to extension 203 and is waiting for 203 to answer. Call for 501 202 Mr.
HOME PAGE SAMPLE CALLER ID DISPLAYS 05/25,09:41,702 CLEAR NND DIAL 13054264100 702:RINGING This display shows an incoming call from 1305-426-4100 on Line 702 ringing directly at your station. This display shows the information on the abandoned call list. This call came in on May 25 at 9:41 A.M. on line 702. The user can CLEAR the entry, DIAL the caller back or examine further NND information.
HOME PAGE SAMPLE UCD DISPLAYS 06 available 04 logged in 005 calls in queue now There are five calls currently waiting to be answered by the UCD group. There are six members in the group. Four of the members are currently logged in. 201: answered 065 calls today longest wait time is 02:24 The longest call on hold (waiting to be answered) was for two minutes, 24 seconds. This data applies to all calls since the supervisor data was last cleared. It does not necessarily represent calls currently in queue.
] Mar/21/1999 13:49 4.48 Authorization Code 4 Digits Time Call Made or Received Hrs:Mins:Secs Date Call Made or Received Month:Day C.O. Line No.
] Mar/21/99 13:49 4.49 Telephone No. Dialed 1–18 Digits 4.5 SAMPLE SMDR PRINTOUT (WITH CALLER ID) Call Duration Hrs:Mins:Secs or Call Cost Time Call Made Call Type Flag or Received 2 Characters Hrs:Mins:Secs Date Call Made or Received Month:Day C.O. Line No.
HOME PAGE 4.6 SAMPLE UCD REPORT ======================================================= UCD GROUP 529 : SALES FROM: SUN 02 Feb 00:00 TO : SUN 02 Feb 02:54 CALL STATISTICS =============== AVERAGE RING TIME(TIME TO ANSWER)......00:40 NUMBER OF TIMES ALL AGENTS BUSY........00002 AVERAGE TIME IN QUEUE..................00:51 TOTAL CALLS RECEIVED...................00011 LONGEST QUEUE TIME(TODAY)..............02:14 TOTAL CALLS ABANDONED..................
HOME PAGE Table of Contents 4.7 CALL STATISTICS CALLS IN QUEUE NOW How many calls are currently in queue. This statistic is a real time statistic and so will not print on a report. ABANDONED CALLS This shows the number of callers that reached the UCD group, but hung up before being answered. A high number probably means that there are not enough agents available and the wait time is too long.
HOME PAGE If this number is less than the total calls received by all the agents it is possible that calls were transferred from one agent to another. If this number is more than the total calls received by all the agents it is possible that calls were unanswered by an agent and went to final destination or callers hung up while in queue. This statistic includes: a) Calls answered by agent. b) Calls that are not answered by an agent and go to final destination.
HOME PAGE 4.8 AGENT STATISTICS LOGGED IN The number of stations programmed in the UCD group and the number of stations that are currently logged in. This statistic is a real time statistic and so will not print on a report. STATUS This screen shows the agents name, extension number and status. The status can be In Group, Out of group or in DND. This statistic is a real time statistic and so will not print on a report. CALLS ANSWERED The total number of calls answered by the agent.
HOME PAGE 4.9 SAMPLE TRAFFIC REPORT (Only available with MEM4 card) TRAFFIC REPORT FOR [ STA Miami ] Mar/21/1999 13:35 **************************** SYSTEM STATISTICS ******************************* BEGINNING: Mar/15/1999 00:42 ENDING: ACTIVITY Mar/21/1999 13:32 SYSTEM TOTAL INCOMING TRUNK CALLS INCOMING TRUNK CALLS OUTGOING TRUNK CALLS A SELECTED TRUNK WAS - ANSWERED.................. - NOT ANSWERED.............. ............................ BUSY........................
HOME PAGE Table of Contents 4.10 TRAFFIC REPORT OVERVIEW (Only available with MEM4 card) A**************************** SYSTEM STATISTICS ************************** 1 BEGINNING: 04/01/99 08:00 ENDING: 2 ACTIVITY 3 4 5 6 INCOMING TRUNK CALLS INCOMING TRUNK CALLS OUTGOING TRUNK CALLS A SELECTED TRUNK WAS 04/01/99 17:30 SYSTEM TOTAL - ANSWERED..................0000 - NOT ANSWERED..............0000 ............................0000 BUSY........................0000 7 INTERCOM CALLS - COMPLETED.............
HOME PAGE 8. INTERCOM CALLS NOT COMPLETED: These are all intercom calls that were not answered and resulted in the calling party hanging up. A call to a station group that overflows to another station is considered not answered whether the overflow destination did or did not answer. 9. TRUNK RECALLS TO STATION: These are trunk calls that were placed on any kind of hold and recalled a station. These are also trunk calls that were transferred and were not answered and recalled the transferring station.
HOME PAGE C**************************** INDIVIDUAL TRUNKS ************************** 1TRUNK 701 702 703 704 705 706 707 708 709 710 2TRUNK-NAME 3ATTA 4ANSD 5NOT-ANSD 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 6OUTGOING 7BUSY 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 1. TRUNK: A listing of each trunk in the system. 2.
HOME PAGE Table of Contents 2. GROUP: Listing of all station groups in the system. 3. ANSD: This column is a peg count of all answered trunk calls that rang to the specific group directory number regardless of how these arrived. 4. NOT-ANSD: The number of times any trunk call directed to the specific group number was not answered by any member of the group. 5. INTERCOM: An intercom call made from a station or device within the system to the specific group number. 6.
HOME PAGE 8. ICM-TRSF: This is the number of times a trunk call was successfully transfered to another station using the intercom. It includes both screened and unscreened transfer. 9. TRK–TRK: This is the number of times a trunk call was transfered to another trunk (tie line). This is called a trunk–to–trunk transfer. This field gets pegged every time the station completes a trunk to trunk transfer. 10. PICKUP: This is a count of the outside calls that were picked up by the specific station.
HOME PAGE Table of Contents 4.11 SAMPLE ALARM REPORT ALARM REPORT FOR [ 04/17/2002 04/17/2002 04/17/2002 04/17/2002 00:59:18 00:59:18 00:59:18 00:59:18 ] Apr/17/2002 01:05 MJD01 Sync Failure MJD03 Red Alarm MJD21 PCM Loss MJD18 T1 Restart 4.
HOME PAGE PART 5. GENERAL USER INFORMATION 5.1 RADIO FREQUENCY INTERFERENCE WARNING: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio frequency energy.
HOME PAGE 5.3 Table of Contents TELEPHONE COMPANY INTERFACES CIRCUIT TYPE FIC NETWORK JACK RJ21X C.O. LINE—LOOP START O2LS2 RJ11C RJ14C E & M TIE LINE TL11M RJ2GX RJ21X OFF PREMISES EXTENSION OL13C RJ11C RJ14C NOTE: Allowing this equipment to be operated in such a manner as to not provide for proper answer supervision is a violation of part 68 of the FCC’s rules. RINGER EQUIVALENCE (REN) The REN is used to determine the quantity of devices which may be connected to the telephone line.
FIELD REPAIRS Only technicians certified on the iDCS 100 are authorized by SAMSUNG TELECOMMUNICATIONS AMERICA to perform system repairs. Certified technicians may replace modular parts of a system to repair or diagnose trouble. Defective modular parts can be returned to SAMSUNG TELECOMMUNICATIONS AMERICA for repair. GENERAL This equipment must not be used on coin telephone lines. Connection to party line service is subject to state tariffs.
5.6 EQUAL ACCESS REQUIREMENT This equipment is capable of providing user access to interstate providers of operator services through the use of access codes. Modifications of this equipment by call aggregators to block access dialing codes is a violation of the Telephone Operator Consumers Act of 1990 and Part 68 of the FCC Rules. 5.
KEY SYSTEMS DEALER AGREEMENT SAMSUNG TELECOMMUNICATIONS AMERICA KEY SYSTEMS LIMITED WARRANTY SAMSUNG TELECOMMUNICATIONS AMERICA (“STA”), warrants to its authorized Dealers and to the original retail purchaser (“Users”) of a STA product for a period of 24 months from the date of shipment of the Product from STA’s facility, that the Product (except for lamps, fuses, and other comsumable items) will be free from defects in material and workmanship.