iDCS 100 TECHNICAL MANUAL USER INSTRUCTIONS TABLE OF CONTENTS JUNE 2002 T A B L E O F C O N T E N T S USER INSTRUCTIONS SECTION PART 1 DESCRIPTION PAGE ENHANCED DISPLAY PROGRAMMING 1.1 OVERVIEW ........................................................................................... 1.1 1.2 LOCKING YOUR KEYSET ................................................................... 1.4 1.3 CHANGING YOUR PASSCODE ......................................................... 1.5 1.4 CALL FORWARDING ..
iDCS 100 TECHNICAL MANUAL USER INSTRUCTIONS PART 1 JUNE 2002 PART 1. ENHANCED DISPLAY PROGRAMMING 1.1 OVERVIEW • iDCS KEYSETS This section provides more detailed programming procedures that can be used by experienced display keyset users. These procedures will help explain some of the displays observed as the simpler procedures detailed in the Keyset User Guide are followed. The diagram below illustrates the keys on a iDCS 28D and a iDCS 18D keyset that have special functions during programming.
iDCS 100 TECHNICAL MANUAL USER INSTRUCTIONS PART 1 JUNE 2002 The diagram below illustrates the keys on a iDCS 8D keyset that have special functions during programming. When required, these keys will be referred to by the names described below. 1.
iDCS 100 TECHNICAL MANUAL • USER INSTRUCTIONS PART 1 JUNE 2002 DCS KEYSETS This section provides more detailed programming procedures that can be used by experienced display keyset users. These procedures will help explain some of the displays observed as the simpler procedures detailed in the Keyset User Guide are followed. The diagram below illustrates the keys on a DCS display keyset that have special functions during programming.
iDCS 100 TECHNICAL MANUAL USER INSTRUCTIONS PART 1 JUNE 2002 1.2 LOCKING YOUR KEYSET You can lock your keyset to prevent other people from making or receiving calls while you are away. You can unlock it when you return. ACTION DISPLAY 1. Press the transfer key followed by 100 Display shows [201] STN LOCK PASSCODE:_ 2. Enter your passocde Default is 1234 [201] STN LOCK UNLOCKED 3. Enter 1 for locking outgoing calls (Internal calls will still be allowed).
iDCS 100 TECHNICAL MANUAL USER INSTRUCTIONS PART 1 JUNE 2002 1.3 CHANGING YOUR PASSCODE Each keyset user can set or change his/her individual passcode. This passcode is used to lock or unlock keysets, for toll restriction override and to access the DISA feature. NOTE: Default passcodes cannot be used for toll restriction override or for DISA access. ACTION DISPLAY 1. Press the transfer key followed by 101 Display shows [201] PASSCODE OLD CODE:_ 2.
iDCS 100 TECHNICAL MANUAL USER INSTRUCTIONS PART 1 JUNE 2002 1.4 CALL FORWARDING The iDCS 100 allows the system administrator to program the call forward destinations for other station users. This MMC also allows call forward to be set after the destination has been entered. The iDCS 100 system allows six types of call forwarding: FORWARD ALL, FORWARD NO ANSWER, FORWARD BUSY, FORWARD FOLLOW ME and FORWARD EXTERNAL.
iDCS 100 TECHNICAL MANUAL USER INSTRUCTIONS PART 1 JUNE 2002 6 = EXT This option, when set, will forward calls to the external location programmed as the forward destination after the External Forward timer in MMC 502 expires. In MMC 210 there is an option to allow intercom calls to forward as well. 7 = FWD DND This option will forward all calls to the programmed destination whenever the forwarded station goes into DND.
iDCS 100 TECHNICAL MANUAL USER INSTRUCTIONS PART 1 JUNE 2002 4. Dial 1 for YES, 0 for NO OR Press UP or DOWN to select YES or NO and press RIGHT soft key to return to step 2 5. Press the transfer key to store and exit 1.
iDCS 100 TECHNICAL MANUAL USER INSTRUCTIONS PART 1 JUNE 2002 1.5 SETTING YOUR ANSWER MODE Each keyset and add-on module (AOM) can have its answer mode for intercom calls set to one of the following options: RING—The station will ring in one of eight custom ring patterns. Calls are answered by pressing the ANS/RLS key or lifting the handset. AUTO—After giving a short attention tone, the station will automatically answer calls on the speakerphone. When a C.O.
iDCS 100 TECHNICAL MANUAL USER INSTRUCTIONS PART 1 JUNE 2002 1.6 PROGRAMMING YOUR STATION’S NAME Names are written using the keypad. Each key press selects a character. Pressing the dial pad key moves the cursor to the next position. For example, if the directory name is “SAM SMITH,” press the number “7” three times to get the letter “S.” Press the number “2” once to get the letter “A.” Continue selecting characters from the table below to complete your message.
iDCS 100 TECHNICAL MANUAL • USER INSTRUCTIONS PART 1 JUNE 2002 iDCS KEYSETS COUNT DIAL 0 DIAL 1 DIAL 2 DIAL 3 DIAL 4 DIAL 5 DIAL 6 DIAL 7 DIAL 8 DIAL 9 DIAL ✱ 1 2 3 4 5 < space A D G J M P T W : > ? B E H K N Q U X = . , C F I L O R V Y [ ) ! @ # $ % ^ S ✱ Z ] 0 1 2 3 4 5 6 7 8 9 ✱ 1. When the character you want appears on the same dial pad key as the previous character, press UP to move the cursor one space to the right. 2. Other symbols are available for DIAL #. ACTION DISPLAY 1.
iDCS 100 TECHNICAL MANUAL USER INSTRUCTIONS PART 1 JUNE 2002 1.7 PROGRAMMING PERSONAL SPEED DIAL LOCATIONS You can program frequently dialed telephone numbers in a personal speed dial list. Each station user begins with ten numbers 00–09 and may be assigned up to fifty numbers. See your system administrator to determine the amount assigned to your station. NOTE: Press button B for flash and button C for pause.
iDCS 100 TECHNICAL MANUAL USER INSTRUCTIONS PART 1 JUNE 2002 1.8 NAMING YOUR PERSONAL SPEED DIAL LOCATIONS This program allows a character name to be entered for each personal speed dial location. This name enables the speed dial number to be located when using the directory dial feature. The directory dial feature allows the display keyset user to select a speed dial location by scanning its name. There are up to 11 characters that can be used. ACTION DISPLAY 1.
iDCS 100 TECHNICAL MANUAL USER INSTRUCTIONS PART 1 JUNE 2002 1.9 ADDING EXTENDERS TO KEYS This program allows you to assign key extenders to make a general access feature key more specific.
iDCS 100 TECHNICAL MANUAL USER INSTRUCTIONS PART 1 JUNE 2002 1.10 CHECKING STATION STATUS This program displays the following attributes of a station port. This is a read only feature. 0 1 2 3 4 5 PORT # PICKUP GROUP SGR BOSS-SECR PAGE COS NO Cabinet (1–2)/Slot (1–10)/(1–48) None, 01–30 Station Group Number None, 1–4 Page Zone (1–4) COS (1–30) per Ring Plan (01–06) ACTION DISPLAY 1. Press the transfer key followed by 108 Display shows [201] STN STATUS P01:S1-01 OFS:01 2.
iDCS 100 TECHNICAL MANUAL USER INSTRUCTIONS PART 1 JUNE 2002 1.11 CHANGING YOUR TIME AND DATE DISPLAY Display keysets will always have the date and time displayed when not in use. You can select from the following display options: 0 COUNTRY Sets overall display format and has two options 0 = ORIENTAL MM/DD DAY HH:MM 1 = WESTERN DAY DD MM HH:MM 1 CLOCK Sets format of clock display and has two options 0 = 12 HOUR (Displays 1 P.M. as 01:00) 1 = 24 HOUR (Displays 1 P.M.
iDCS 100 TECHNICAL MANUAL USER INSTRUCTIONS PART 1 JUNE 2002 1.12 SETTING STATION ON/OFF OPTIONS The iDCS 100 allows the system administrator to set any of the keyset features listed below. STANDARD / ENHANCED FEATURES DESCRIPTION 00 AUTO HOLD Automatically places an existing C.O. call on hold if a CALL button, trunk key or trunk route key is pressed during that call. 01 AUTO TIMER Automatically starts the stopwatch timer during a C.O. call.
iDCS 100 TECHNICAL MANUAL USER INSTRUCTIONS PART 1 JUNE 2002 ACTION DISPLAY 1. Press the transfer key followed by 110 Display shows [201] STN ON/OFF AUTO HOLD :OFF 2. Dial the option number from above list (e.g., 4) [201] STN ON/OFF HOT KEYPAD :OFF Press UP or DOWN to select the option and Press the right soft key to move the cursor 3.
iDCS 100 TECHNICAL MANUAL USER INSTRUCTIONS PART 1 JUNE 2002 1.13 SELECTING A RING TONE Each keyset user can select one of eight ring frequencies. ACTION DISPLAY 1. Press the transfer key followed by 111 Display shows [201] RING TONE SELECTION 6 2. Dial 1–8 to select the ring tone OR Press UP or DOWN to select the ring tone Press the right soft key to move the cursor [201] RING TONE SELECTION 5 3. Press the transfer key to store and exit 1.
iDCS 100 TECHNICAL MANUAL USER INSTRUCTIONS PART 1 JUNE 2002 1.14 ALARM REMINDER Station users can have three alarms programmed at their phones. Each alarm may be one of the following three types: 0. NOTSET 1. TODAY ONLY 2. DAILY The alarm is not set. The alarm will ring at the programmed time and be canceled automatically. The alarm will ring each day at this time. ACTION DISPLAY 1. Press the transfer key followed by 112 Display shows [201] ALM CLK(1) HHMM: "NOTSET 2.
iDCS 100 TECHNICAL MANUAL USER INSTRUCTIONS PART 1 JUNE 2002 1.15 STATION VOLUME This procedure allows users to view and set the level of the volume for your keyset. 0. RING VOLUME Set a level for your keyset ring volume. There are eight levels of volume; level 1 is the lowest and level 8 is the highest. 1. OFF-RING VOL Set a level for your keyset off-hook ring volume. There are eight levels of volume; level 1 is the lowest and level 8 is the highest. 2.
iDCS 100 TECHNICAL MANUAL USER INSTRUCTIONS PART 1 JUNE 2002 If option 1 from above list is dialed at step 2 [201] STN VOLUME OFF-RING VOL:4 If option 2 from above list is dialed at step 2 [201] STN VOLUME HANDSET VOL:4 If option 3 from above list is dialed at step 2 [201] STN VOLUME SPEAKER VOL:13 If option 4 from above list is dialed at step 2 [201] STN VOLUME BGM VOLUME :13 4. Press the transfer key to store and exit 1.
iDCS 100 TECHNICAL MANUAL USER INSTRUCTIONS PART 1 JUNE 2002 1.16 SETTING A PROGRAMMED MESSAGE When you will be away from your phone for any length of time, you can leave a programmed message. Display stations calling you will see this message and be informed of your status or follow your instructions. ACTION DISPLAY 1. Press the transfer key followed by 115 Display shows [201] PGMMSG(00) CANCEL VAC MSG 2. Dial 00–20 to select message number, e.g.
iDCS 100 TECHNICAL MANUAL USER INSTRUCTIONS PART 1 JUNE 2002 1.17 ALARM REMINDER WITH MESSAGE Station users can have three alarms programmed at their phones. Each alarm may be one of the following three types: 0. NOTSET 1. TODAY ONLY 2. DAILY The alarm is not set. The alarm will ring at the programmed time and be canceled automatically. The alarm will ring each day at this time. In addition, each alarm may be accompanied by a 16 character message that will be displayed while the alarm is ringing.
iDCS 100 TECHNICAL MANUAL USER INSTRUCTIONS PART 1 JUNE 2002 1.18 CALLER ID DISPLAY The station user can change the order in which the CLI, Caller ID and/or ANI information is displayed on an LCD set. CLI display options are the following: 0. NO DISPLAY No CLI data will be displayed. 1. NUMBER FIRST The CLI number received from the Central Office will be displayed first. 2. NAME FIRST The CLI name received from the Central Office will be displayed first.
iDCS 100 TECHNICAL MANUAL USER INSTRUCTIONS PART 1 JUNE 2002 2. Dial 0 or 1 to select CID or ANI OR Press UP or DOWN to select CID or ANI and press the right soft key [201] ANI DISP NUMBER FIRST 3. Dial display option 0, 1 or 2, e.g., 2 OR Press UP or DOWN to select option [201] CID DISP NAME FIRST 4. Press the transfer key to store and exit 1.
HOME PAGE HOME PAGE Table of Contents Guide-Contents TABLE OF CONTENTS Table of Contents ABOUT THIS BOOK ..........................................................1 Guide Contents THINGS YOU SHOULD KNOW iDCS KEYSET USER GUIDE ..........................2–10 ASSEMBLING YOUR KEYSET ................................11 ADDING AN iDCS 14B KEY STRIP ......................12 ADDING A KEYSET DAUGHTERBOARD MODULE ..............................................................................
HOME PAGE Forwarding Calls ..........................................................................23–25 Call Pickup ........................................................................................25 My Group Pickup ..............................................................................26 Privacy Release ................................................................................26 Table of Contents Guide-Contents Call Forward Unconditional ...........................................
HOME PAGE Personal Speed Dial Names..............................................................52 Station Names ..................................................................................52 Managing Key Assignments .............................................................52 LCR with Clear ..................................................................................53 Backspace with LCR .........................................................................53 Advanced Programmed Message .
HOME PAGE THINGS YOU SHOULD KNOW Table of Contents Your outside calls will light green on your keyset and red on other keysets. You never lose sight of your calls while they are on hold. They stay right where you put them and are identified with a green flashing light. USER ORIENTATION Some simple rules to remember: iDCS telephones are called “keysets.” They contain buttons or “keys” that are used to access or activate the many features of your office phone system.
Table of Contents HOME PAGE Guide-Contents iDCS 28D KEYSET FEATURE ACCESS CODES This user guide is written based on the default access code for using system features. If the system numbering plan has been changed some of the access codes may not be correct. Your installing company can inform you of the correct codes. 32 CHARACTER DISPLAY Two lines with 16 characters each. TERMINAL STATUS INDICATOR Used to provide your keyset status. SYSTEM TONES SOFT KEYS Used to activate features via the display.
Table of Contents HOME PAGE iDCS 18D KEYSET Guide-Contents iDCS 8D KEYSET 32 CHARACTER DISPLAY Two lines with 16 characters each. 32 CHARACTER DISPLAY Two lines with 16 characters each. TERMINAL STATUS INDICATOR Used to provide your keyset status. TERMINAL STATUS INDICATOR Used to provide your keyset status. SOFT KEYS Used to activate features via the display. SCROLL KEY Used to scroll through displays.
HOME PAGE iDCS 64B AOM 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 62 Guide-Contents iDCS 14B STRIP 1 61 Table of Contents 63 14 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call stations directly, to indicate busy conditions of other stations, for One Touch dialing and many other system features.
HOME PAGE KEYSET DAUGHTER MODULES Guide-Contents ASSEMBLING YOUR KEYSET [28 AND 18 BUTTON KEYSETS ONLY] iDCS 28D and 18D button keysets can have one of three different types of daughter module installed on them to enhance the operation of the keyset or to provide an additional local port depending on the type of module. Table of Contents • Place the keyset face down on a flat surface.
HOME PAGE ADDING AN iDCS 14 BUTTON KEY STRIP • • • • • • • Place the keyset face down on a flat surface. Remove the base pedestal by placing your thumbs over the attachment clips and press outward while simultaneously pressing down on the keyset body with your fingertips. Remove the ribbon cable knockout from the bottom of the keyset. Clip the 14 button strip to the side of the keyset. Plug one end of the ribbon cable into the keyset and the other end into the 14 button strip.
HOME PAGE OUTSIDE CALLS MAKING AN OUTSIDE CALL • • • Lift the handset and press an idle outside line button, line group button or dial a line access code to receive dial tone—OR—press an idle outside line button, line group button or dial a line access code to receive dial tone through the speaker—OR—press SPEAKER, receive intercom dial tone and dial a line access code. Dial the telephone number. Finish the call by replacing the handset or pressing the ANS/RLS key.
HOME PAGE INTERCOM CALLS CALLING OTHER STATIONS • • • Dial the extension number or group number. Wait for the party to answer. If you hear a brief tone burst instead of ringback tone, the station you called is set for Voice Announce or Auto Answer. Begin speaking immediately after the tone. Finish the call by replacing the handset or pressing the ANS/RLS key. NOTES: 1. If you have a DSS key assigned to an extension or station group, you may press this key instead of dialing the number. 2.
HOME PAGE CALLING YOUR SYSTEM OPERATOR • • Dial 0 to call your system operator or group of operators. If you want to call a specific operator, dial that person’s extension number. NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialing. Table of Contents Guide-Contents CALL PROCESSING SYSTEM HOLD • • When you are connected to any call, press HOLD. The call will flash green at your keyset.
HOME PAGE • When you are talking on an outside line and it is necessary to consult with another extension: • • • Press the TRANSFER key; you will receive transfer dial tone. Your call is placed on transfer hold. Dial the extension number. Consult with the internal party. Press TRANSFER to return to the outside party or hang up to transfer the call. NOTE: Repeatedly pressing the TRANSFER key will toggle between the outside party and internal extension.
HOME PAGE • Finish the first call and hang up; the waiting call will ring. Lift the handset or press the ANS/RLS key to answer. NOTE: Intercom calls will not go on Automatic Hold. CONFERENCE CALLS You may conference up to five parties (you and four others) in any combination of outside lines and internal stations in any order. • • • • While engaged in a conversation, press the CONF key and receive conference tone.
HOME PAGE Table of Contents FORWARD BUSY/NO ANSWER FORWARD DND If you have both a Forward on Busy destination and a Forward No Answer destination programmed, you may set both of these at the same time: To forward your phone when you activate DND. • • Dial 604. Receive confirmation tone and hang up. • • Guide-Contents Dial 607 plus the extension number or group number. Receive confirmation tone and hang up.
HOME PAGE MY GROUP PICKUP If desired, a new access code can be assigned to pickup ringing calls in the same pickup group as you are in. Like “66” above except you do not need to dial the desired group number. See your installation company for the assigned access code. MY GROUP PICKUP: __________________.
HOME PAGE • • • • DIALING FEATURES SPEED DIALING You can dial a preprogrammed telephone number stored in the system-wide speed dial list of numbers 500–999 or from your personal list of numbers 00–49: • • • • • With the handset on-hook, press the MEMORY key or dial 16. Dial the desired speed dial number. The telephone number is automatically dialed for you. • NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialing.
HOME PAGE MANUAL RETRY WITH REDIAL [iDCS 500 L VERSION] While you are on an outside call listening to a busy signal and you want to redial the same number dialed. • Press the REDIAL key. This will hang up your existing call and manually redial the same number dialed. You can repeat this operation for a limited number of attempts. SAVE NUMBER WITH REDIAL To save the number you just dialed for later use, press the SNR key before hanging up.
HOME PAGE PAGING AND MESSAGING MAKING AN INTERNAL PAGE To make an announcement through the keyset speakers: • • • • Lift the handset. Press the PAGE key or dial 55. Dial the desired zone number 0, 1, 2, 3 or 4. After the attention tone, make your announcement. NOTE: If you have a dedicated page zone key, it is not necessary to press PAGE and dial a zone number. Table of Contents Guide-Contents MEET ME PAGE • • • • • • • Lift the handset. Press the Meet Me Page (MMPG) key or dial 54.
HOME PAGE To retrieve an automatically parked call: • Dial 10 plus the number that was announced. If you have a PAGPK key, press it and dial the number that was announced. If you have a PARK key, press it and dial the announced orbit number. • You will be connected to the parked call. NOTES: 1. If the call is not retrieved within a pre-programmed period of time, it will recall your keyset and have a slow flashing amber light. You cannot park and page intercom calls. 3.
HOME PAGE CONVENIENCE FEATURES DO NOT DISTURB Table of Contents Guide-Contents ESTABLISHED CALL PICKUP [iDCS 500 L/LE VERSION] To pick up an established call in progress at a single line extension connected to a computer modem on your PC. Use this feature when you want to block calls to your keyset. • • • While on-hook, press the DND key or dial 401. The DND key lights steady red to remind you of this mode. To cancel DND, press the DND key again or dial 400. The DND light turns off.
HOME PAGE Table of Contents Guide-Contents ANSWERING THE DOOR PHONE GROUP LISTENING When you are programmed to receive calls from a door phone: When you are engaged on a call and you are using the handset, you may want other people to hear the distant party’s voice over the speaker: • • • You will receive three short rings repeated. Lift the handset or press ANS/RLS key. You are connected to the door phone. If an electric door lock release is installed, dial 13 to unlock the door.
HOME PAGE LOCKING YOUR KEYSET You can lock your keyset to control misuse of your phone while you are away. You can unlock it when you return. Your default station passcode is 1234. 0 UNLOCKED 1 LOCKED OUT GOING 2 LOCKED ALL CALLS Make outsid e calls YES NO ACCESS DENIED NO Receive outsid e calls YES YES NO Make intercom calls YES YES NO Receive intercom calls YES YES NO • • • • While on-hook, press TRANSFER and then dial 100. Dial your four digit station passcode.
HOME PAGE OHVA REJECT Your keyset can be programmed with an OHVA Reject (REJECT) key. Pressing this key while receiving an OHVA call will disconnect the voice announcing party and return you to your original call. IN GROUP/OUT OF GROUP If your keyset is assigned to a station ring group, you can remove your keyset from the group and then put it back in. While you are out of the group, you can receive calls to your extension number but not calls to the group number.
HOME PAGE SET ANSWER MODE (INTERCOM) You can receive internal calls in one of three modes (see Answering Intercom Calls under Intercom Calls for descriptions): • • • While on-hook, press TRANSFER and then dial 103. Dial 0 for Ringing, 1 for Auto Answer or 2 for Voice Announce. Press TRANSFER to store your selection.
HOME PAGE Table of Contents Guide-Contents AUTO ANSWER CO CALLS SECURE OHVA This option will allow CO calls that directly ring your phone to auto answer. When a CO call arrives at your station and this option is set to ON your phone will sound two beeps, the same as when a screened transfer is completed, and you will be connected to the CO call. In order for this option to work the station must also be programmed for auto answer (see SET ANSWER MODE).
HOME PAGE DISPLAY FEATURES INTERACTIVE DISPLAY KEYS The three keys below the display are substitutes for dedicated feature keys and access codes. Pressing one of these keys has the same effect as pressing a programmable key. These keys are called soft keys as their functions are not fixed. They change to present you with the best options for that call condition. The use of soft keys allows the programmable keys to be used for more DSS and speed dial keys.
Table of Contents HOME PAGE CALL DURATION TIMER • • The system can be set to automatically time outside calls. A few seconds after you dial a telephone number, the timer appears in the display. It appears immediately for incoming calls. The call timer continues for the duration of the call. Call duration times are displayed in minutes and seconds. If a call lasts longer than 60 minutes, the timer restarts. • • You can press the TIMER key to manually begin timing a call. Press it again to stop timing.
HOME PAGE Table of Contents Guide-Contents PERSONAL SPEED DIAL NAMES LCR WITH CLEAR Each personal speed dial number can have an 11 character name assigned to it. This name is used to select the speed dial bin when you are dialing by directory. When you are making an outside call using LCR and dial an incorrect digit, you can press the CLEAR soft key to reenter the telephone number. You do not need to redial 9 to reaccess LCR. • • • BACKSPACE WITH LCR • • Press TRANSFER and then dial 106.
Table of Contents HOME PAGE TEXT MESSAGING [iDCS 500 L/LE VERSION ONLY] This feature allows two digital keyset users to respond to each other with preprogrammed messages. After receiving an Off Hook Voice Announcement or Station Camp-On, you may respond with a text message while continuing to talk and listen to your outside party. The other station can view this message and take the appropriate action or respond back with another text message.
Table of Contents HOME PAGE CALLER ID NO CID DSP WHAT IS CALLER ID? Caller ID is the name given to the telephone company-provided feature that delivers the telephone number and sometimes the name of the person calling your phone. There are two types of Caller ID; the first delivers the calling party’s telephone number only and the second (sometimes referred to as “Deluxe” Caller ID) delivers both the calling party’s telephone number and name as listed in the telephone directory.
HOME PAGE Table of Contents Guide-Contents VIEWING THE NEXT CALLER ID CALL INQUIRE CALLER ID PARK/HOLD INFO In the event that you have a call waiting or a camped-on call at your keyset, you can press the NEXT key to display the Caller ID information associated with the call in queue at your keyset. Either the CID name or CID number will show in the display depending on your Name/Number selection.
HOME PAGE Press SCROLL and then press STORE to save this number in a personal speed dial bin. NOTES: 1. Each keyset defaults with ten review bins. Please see your system administrator to determine the number of bins assigned to your keyset. 2. Your system must have LCR correctly programmed to allow you to DIAL numbers from the review list or to STORE entries from the review list.
HOME PAGE SVMi-4 / SVMi-8 This section describes how to setup your mailbox, and how to use the various mailbox owner features. Please review this section carefully before you use your mailbox. Your voice mail box has the capability of storing private messages offers a number of options for sending or redirecting messages and provides several ways to notify you of new messages or calls.
HOME PAGE Table of Contents Guide-Contents SVMi-8 TELEPHONE KEYPAD INTERFACE 64 65
HOME PAGE Table of Contents Guide-Contents ACCESSING YOUR MAILBOX GETTING STARTED Outside Callers Using your new mailbox is as simple as following a few simple spoken instructions. First time users should read this section as a tutorial. The first things to should do are: • • • Dial the phone number that will be answered by the SVM. The main greeting will answer. At the main greeting dial [#] plus your mailbox number (mailbox numbers will usually match your extension number.
HOME PAGE 0 PLAY OPTIONS 4 EXIT TO AUTO ATTENDANT # PERSONAL SERVICES 1 or 3 LISTENING TO OLD OR NEW MESSAGES 1 Play / replay the message you just heard. 11 Play the previous message. 2 Save the message you just heard and listen to the next message. 3 Delete the message you just heard and listen to the next message. 4 Reply to the message. This will allow you to leave a message in the mailbox of the sender (if the sender has a mailbox on this system).
HOME PAGE 5 6 # 1 2 3 4 5 4 Urgent Delivery Return Receipt Requested Request a Call Back Private Delivery Reply Required Exit Scheduling Future Delivery When Follow Me is activated, the transfer will be supervised. This means that if the call is not answered at the destination it will be recalled to the owner’s mailbox.
HOME PAGE active the SVMi-8 will play your primary, No Answer greeting during the day and your Night greeting during the night. 8 Pause / Resume 9 Play Current Options (Access Profile) [SVMi-8 ONLY] 4 Exit from Access Manager 0 Play All Options # Play Access Coverage 2 Example: “Hi, this is John Smith. I'm on another line right now. Please choose from the following options.” Call Blocking Greeting Used while Call Blocking is enabled.
HOME PAGE Note: If you record only the greeting assigned to the No-Answer Call Coverage Condition, then that greeting will play to callers for all Call Coverage Conditions (No-Answer, Busy, Blocked, Night, and Rejected Caller). In this case, the salutation part of the greeting should be very general. 7 2 Guide-Contents Pager Notification When this function is activated, the SVM will call your beeper service and notify you after each message is left in your voice mailbox.
HOME PAGE 6 Auto Play Message Information [SVMi-8 ONLY] 2 From the Mailbox Main Menu press [6] for Mailbox Administration. ■ Press [6] to Set Auto Play of Message Information. Guide-Contents Stored Numbers Allows you to enter up to 9 stored phone numbers. The first five of these are used in the 'Find Me' feature, but any of them can be easily dialed using only one digit, from within your subscriber space. (See Personal Services, 5 - Place a Direct Call).
HOME PAGE PERSONAL ADMINISTRATION SETTINGS This menu allows you to make changes, that are rarely changed. Use these when you initially set up your mailbox. You probably will not need them after that. 1 2 Setting your Password ■ From the Main Mailbox Menu press [#]. [SVMi-4 ONLY] ■ From the Main Mailbox Menu press [#][7]. [SVMi-8 ONLY] Recording your Name Use this option to record your name. Your recorded name is played in several different situations.
HOME PAGE AME Password SHORTCUTS If your keyset has AME PASSWORD (MMC 110) set to YES, you must enter your station password to listen to messages being left. This will prevent unauthorized people from listening to messages being left for you. Calling If the password option is turned on, while a message is being left, press the flashing AME light and enter your station password (not your SVMi-8 password). You will then hear the message being left.
HOME PAGE PERSONAL SPEED DIAL NUMBERS Table of Contents Guide-Contents PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER CODE NAME TELEPHONE NUMBER 00 _________________________ _________________________ 25 _________________________ _________________________ 01 _________________________ _________________________ 26 _________________________ _________________________ 02 _________________________ _________________________ 27 _________________________ _________________________
HOME PAGE HOME PAGE Table of Contents Guide-Contents TABLE OF CONTENTS Table of Contents ABOUT THIS BOOK ..........................................................1 Guide Contents THINGS YOU SHOULD KNOW DCS KEYSET USER GUIDE ............................2–9 OUTSIDE CALLS Making an Outside Call ....................................................................10 Answering an Outside Call ................................................................10 Universal Answer ..........................
HOME PAGE DIALING FEATURES Speed Dialing ....................................................................................25 Programming Personal Speed Dial Numbers ............................25–26 One Touch Speed Dialing ................................................................26 Last Number Redial ..........................................................................26 Save Number with Redial ..................................................................27 Chain Dialing ...............
HOME PAGE Listening to Old or New Messages ...................................................59 Group New or Old Messages ...........................................................60 Record and Send a Message ..........................................................60 Access Manager ...............................................................................61 Personal Greetings ...........................................................................63 Mailbox Administration .......................
HOME PAGE THINGS YOU SHOULD KNOW USER ORIENTATION DCS telephones are called “keysets.” They contain buttons or “keys” that are used to access or activate the many features of your office phone system. The keys with paper designation strips are programmable keys. This means they can be programmed for a specific function on your keyset and that same button can be something different on another keyset. See the system manager to get your most frequently used features assigned to your programmable keys.
Guide-Contents Table of Contents HOME PAGE SYSTEM TONES LCD 24B KEYSET LAYOUT The system provides several tones to assist you. Some of these tones are already familiar to you. LABELING PROGRAMMABLE KEYS Intercom Dial Tone—A steady tone that indicates you can begin dialing. DIAL TONE CONTINUOUS Ringback Tone—Indicates the station you dialed is ringing. Insert the end of a paper clip into the notch of the clear cover. Push the cover sideways. Lift the cover and remove the designation strip.
Guide-Contents Table of Contents HOME PAGE LCD 12B KEYSET LAYOUT STD 24B KEYSET LAYOUT LABELING PROGRAMMABLE KEYS LABELING PROGRAMMABLE KEYS Insert the end of a paper clip into the notch of the clear cover. Push the cover sideways. Lift the cover and remove the designation strip. Label the designation strip. Replace the strip and cover. Insert the end of a paper clip into the notch of the clear cover. Push the cover sideways. Lift the cover and remove the designation strip.
Table of Contents HOME PAGE Guide-Contents BASIC 12B KEYSET LAYOUT 7B KEYSET LAYOUT LABELING PROGRAMMABLE KEYS LABELING PROGRAMMABLE KEYS Insert the end of a paper clip into the notch of the clear cover. Push the cover sideways. Lift the cover and remove the designation strip. Label the designation strip. Replace the strip and cover. Insert the end of a paper clip into the notch of the clear cover. Push the cover sideways. Lift the cover and remove the designation strip. Label the designation strip.
HOME PAGE OUTSIDE CALLS Table of Contents Guide-Contents NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPK or the MONITOR key if you are using a 7B phone before dialing. MAKING AN OUTSIDE CALL RECALL DIAL TONE • Press the NEW button to disconnect your existing call, wait for dial tone and then make a new call on the same line.
HOME PAGE • While you are listening to confirmation tone, press the HOLD key. This will cancel the oldest set callback. NOTES: 1. If the hot keypad feature is turned off, you must first lift the handset or press the SPK or the MONITOR key if you are using a 7B phone before dialing. Table of Contents Guide-Contents INTERCOM CALLS CALLING OTHER STATIONS • • • Dial the extension number or group number. Wait for the party to answer.
HOME PAGE Table of Contents Guide-Contents AUTO ANSWER MODE (INTERCOM CALLS ONLY) 2. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPK or MONITOR key if you are using a 7B phone before dialing. When another station calls you, your keyset will sound a brief attention tone and then automatically answer the call. CALLING YOUR SYSTEM OPERATOR • • • • Your microphone and speaker are turned on and you can speak handsfree. For privacy, use the handset.
HOME PAGE CALL PROCESSING SYSTEM HOLD • • When you are connected to any call, press HOLD. The call will flash green at your keyset. If this call appears on a line key at other keysets, it will flash red at those keysets. To take the caller off hold, press that key and the green flashing light will go steady green again. Resume the conversation. NOTE: While on a call, pressing a line key, route key or flashing CALL button will automatically put your first call on hold and connect you to the new call.
HOME PAGE to the outside party. If you wish to send the call to another extension without waiting for the first station to hang up, simply press another DSS button. OR Press the CALL button or C.O. line key to return to the outside party and begin the transfer process again. When you are transferring a call to a keyset set for Voice Announce or Auto Answer, the transferred call will always ring. NOTES: 1.
HOME PAGE FORWARD ALL CALLS Table of Contents Guide-Contents To forward all your calls under any condition to another station: NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPK or the MONITOR key if you are using a 7B button phone before you begin dialing. • • FORWARD FOLLOW ME Dial 601 plus the extension or group number. Receive confirmation tone and hang up. NOTES: 1.
HOME PAGE Table of Contents Guide-Contents FORWARD DND MY GROUP PICKUP To forward your phone when you activate DND. If desired, a new access code can be assigned to pickup ringing calls in the same pickup group as you are in. Like “66” above except you do not need to dial the desired group number. See your installation company for the assigned access code. MY GROUP PICKUP: __________________. • • Dial 607 plus the extension number or group number. Receive confirmation tone and hang up. NOTE: 1.
DIALING FEATURES NETWORK FORWARDING If you system is equipped with the iDCS 100 Enhanced Software, and your system is networked with another system, there are 3 types of forwarding that must be used when you want to forward calls to a station that is located in another system on your network. These forwarding types are described below.
HOME PAGE For the purposes of programming speed dial numbers, the programmable keys are known as A, B, C, D, E and F and are defined below. • • • • • • • The A key is not used. The B key inserts a flash. The C key inserts a pause. The D key is used for pulse to tone conversion. If your system uses rotary (or pulse) dialing C.O. lines, pressing D while entering a speed dial number causes all subsequent digits to be sent as DTMF tones. The E key is used to hide digits.
HOME PAGE PAGING AND MESSAGING MAKING AN INTERNAL PAGE To make an announcement through the keyset speakers: • • • • Lift the handset. Press the PAGE key or dial 55. Dial the desired zone number 0, 1, 2, 3 or 4. After the attention tone, make your announcement. NOTE: If you have a dedicated page zone key, it is not necessary to press PAGE and dial a zone number. Table of Contents Guide-Contents MEET ME PAGE • • • • • • • Lift the handset. Press the Meet Me Page (MMPG) key or dial 54.
HOME PAGE To retrieve an automatically parked call: • Dial 10 plus the number that was announced. If you have a PAGPK key, press it and dial the number that was announced. If you have a PARK key, press it and dial the announced orbit number. • You will be connected to the parked call. NOTES: 1. If the call is not retrieved within a pre-programmed period of time, it will recall your keyset and have a slow flashing amber light. You cannot park and page intercom calls. 3.
HOME PAGE CONVENIENCE FEATURES DO NOT DISTURB Use this feature when you want to block calls to your keyset. • • While on-hook, press the DND key or dial 401. The DND key lights steady red to remind you of this mode. To cancel DND, press the DND key again or dial 400. The DND light turns off. You can make calls while in the DND mode. This feature works like an alarm clock. Use it to remind yourself of an appointment later in the day (TODAY ONLY) or as a daily reminder every day (DAILY).
HOME PAGE CALLING THE DOOR PHONE/ROOM MONITOR You may call the door phone and listen to what may be happening outside or in another room. • • • You can lock your keyset to control misuse of your phone while you are away. You can unlock it when you return. Your default station passcode is 1234.
HOME PAGE • • Press the flashing CALL button on your keyset. This will place the original party on hold and allow you to talk to the announcing party. To return to your first party, press the key corresponding to your original call. This will disconnect the OHVA call. NOTES: 1. When you are voice announcing to a station close to you, use the handset to avoid an echo effect. 2. You cannot off-hook voice announce to single line telephones.
HOME PAGE CUSTOMIZING YOUR KEYSET AME PASSWORD This feature allows people using the AME (Answer Machine Emulation) feature to enable password protection. This will prevent unauthorized people from listening to your messages being left. The passcode is the same as your station passcode. This feature only applies if there is a Samsung Voice Mail card installed in the system and your keyset has a programmed AME key. See Keyset User Features in SVMi-4/SVMi-8 section.
HOME PAGE KEY CONFIRMATION TONE You can hear a short beep (confirmation tone) each time you press a button on the dial pad. This tone can be turned on or off. • • • While on-hook, press TRSF and then dial 110. Dial 040 to turn tones off or 041 to turn tones on. Press TRSF to store your selection. REJOINING A PAGE This feature allows you to hear the remaining portion of an ongoing internal page after you return your keyset to idle.
HOME PAGE Table of Contents Guide-Contents CALL LOG CALL DURATION TIMER [iDCS 100 ENHANCED VERSION] To view the last five outside numbers that you dialed, press the LOG key. This will display the last number that was dialed. Pressing the NEXT key will scroll through all five numbers. Pressing the DIAL key will dial the number currently displayed. Pressing the EXIT key will return the keyset to idle. The system can be set to automatically time outside calls.
HOME PAGE Table of Contents ALARM REMINDER MESSAGES To cancel an individual alarm and reminder message: When you use the alarm/appointment reminder feature, you create a 16 character reminder message. When the alarm rings, your message will appear instead of [ALARM REMINDER]. To program reminder messages: • • • • • • • • • • • Press TRSF and then dial 116. Dial the alarm number 1, 2 or 3. Dial the time you want the alarm to go off. Enter the time as HHMM (hours and minutes) using the 24 hour clock.
HOME PAGE KEY DESCRIPTION EXTENDER BOSS ..............Boss and Secretary ..........1–4 DP ....................Direct Pickup ..................Extension or station group number DS ....................Direct Station ....................Any extension number FWRD ..............Call Forwarding ..............0–7 GPIK ................Group Pick-Up ................01–20 IG......................In/Out of Group ................Any group number you are part MMPG ..............Meet Me Page ................
HOME PAGE NO CID DSP Caller ID Digital Signal Processors (CIDDSP’s) are resources in the phone system required for receiving CID data. If there are no CIDDSP’s available at the time a call comes in, this is the message you will see on your display. NOTE: The Caller ID features require optional software and/or hardware. Please see your service and installation company for details.
HOME PAGE INQUIRE CALLER ID PARK/HOLD INFO If you are informed that an incoming call is on hold or has been parked for you, you may view the Caller ID information before you retrieve the call. This may influence how you choose to handle the call. From an idle keyset: • • • Press the INQUIRE key, OR Press the CID key and then the INQUIRE soft key. Dial the trunk number.
HOME PAGE ADD-ON MODULE 32 BUTTON MODULE WITH KEYSET The 32 button module is used when you need more programmable keys added to your keyset. The 32 tri-colored LED’s provide better visual indication of call status and call progress. The extra programmable keys are used exactly like the one on your keyset. Make them DSS/BLF keys or any combination of feature keys. The 32 button does not support executive off-hook voice announce (OHVA) and does not have a microphone.
HOME PAGE FLOW CHART 1 and 3 - While Listening to Messages 1 Play Messages 11 Previous Message Discard Messages 2 Save Messages 3 Call Sender 4 Reply to Sender 5 Rewind 5 Secs 6 Forward a Copy 7 Forward 5 Secs 8 Pause, Resume 9 ✱ Cancel 99 Change Speed 0 Play Options 00 Msg Information # Skip Messages ## Scan Messages MAILBOX MAIN MENU 1 2 3 5 6 # New Messages Record and Send Message Saved Messages Personal Greetings Mailbox Administration Personal Services 54 1 2 3 # - Personal Admin Change Password
56 # ## Scan Messages 00 Msg Information # Skip Messages Cancel Executary ✱ 7 0 Play Options 8 Pause, Resume # 9 5 4 Extended Prompting 6 Record Name 3 Change Password 2 Personal Admin Play Access Coverage # Play Options 0 9 Access Profiles 8 Pause, Resume Find Me 6 Call Blocking 3 Call Screening 5 2 Enter Directory Name 1 7 Cancel Executary ✱ Auto Set Night Intercept 7 Call Forwarding 4 Follow Me 1 0 Play Options 0 Cancel Executary ✱ 8 Pause, Resume
HOME PAGE GETTING STARTED Using your new mailbox is as simple as following a few simple spoken instructions. First time users should read this section as a tutorial. The first things to should do are: • • Access your mailbox - You already know how to do this. Record a personal greeting. Dial [5] from the Subscriber Main Menu. For SVMi-8: Change your access code, record your name and enter your directory name, dial [#7] from the Subscriber Main Menu.
HOME PAGE 00 Hear the time and date, and sender's information of the message you just heard. Sender information is not available on outside calls. # Move to the next message. This does not Save or Discard the current message - it is retained as new. ## Scan. Plays first 7 seconds of a message then skips to next message. This is similar to the scan button on a radio. It will allow you to find a specific message quickly. To stop scanning press [1]. 4 Cancel and return to previous menu.
HOME PAGE Allows the subscriber to enter an alternate location and set how long the new destination will be active. This number may be an internal or external number. This is useful if you are frequently traveling or changing the number where you can be reached. 3 Pause / Resume 9 Play Current Options (Access Profile) [SVMi-8 ONLY] 4 Exit from Access Manager Call Blocking [SVMi-8 ONLY] 0 Play All Options This option is available only if the Administrator has assigned you this feature.
HOME PAGE Table of Contents Guide-Contents The Call Coverage conditions that you can assign specific greetings to are selected by the following digits: This option is available only if the Administrator has assigned you the 'Call Screening' feature. 1 Example: “Hi, this is John Smith. I'm sorry, but I just cannot speak with you at this time. Please choose from the following options.
HOME PAGE ■ From the Mailbox Main menu press [6] for Mailbox Administration. ■ Press [1] for Message Alert. ■ There are 4 options available to you: Press [1] to toggle message alert on and off. 5 Auto Play New Messages [SVMi-8 ONLY] If this option is enabled, after you enter your password correctly any new messages will immediately begin to play. To enable this feature: [SVMI-8 ONLY] Press [3] to be notified on urgent messages only. [SVMI-8 ONLY] Press [4] to set the destination phone number.
HOME PAGE # Table of Contents Guide-Contents PERSONAL ADMINISTRATION SETTINGS PERSONAL SERVICES This menu allows you to make changes, that are rarely changed. Use these when you initially set up your mailbox. You probably will not need them after that. The Personal Administration Menu is used to set your password and record your name. Each of these features must be allowed by the System Administrator.
HOME PAGE Table of Contents Guide-Contents KEYSET USER FEATURES AME Password The following options are available if you have a display keyset. They require setup by the System Administrator. If your keyset has AME PASSWORD (MMC 110) set to YES, you must enter your station password to listen to messages being left. This will prevent unauthorized people from listening to messages being left for you.
HOME PAGE Table of Contents Guide-Contents PERSONAL SPEED DIAL NUMBERS INTERACTIVE DISPLAYS Display keyset users have the added advantage of using the soft keys and displays to play, save, delete, reply, call, forward, rewind, pause, fast forward, change the volume, get message information, or help.
HOME PAGE PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER 25 _________________________ _________________________ 26 _________________________ _________________________ 27 _________________________ _________________________ 28 _________________________ _________________________ 29 _________________________ _________________________ 30 _________________________ _________________________ 31 _________________________ _________________________ 32 _________________________ ______
HOME PAGE HOME PAGE Table of Contents Guide-Contents TABLE OF CONTENTS Table of Contents Guide Contents ABOUT THIS BOOK STANDARD TELEPHONE USER GUIDE iDCS SYSTEMS DIGITAL COMMUNICATIONS SYSTEM ......................................................1 THINGS YOU SHOULD KNOW ......................2–3 OUTSIDE CALLS Making an Outside Call..............................................................4 Answering an Outside Call ........................................................
HOME PAGE Table of Contents Guide-Contents NETWORK FORWARDING Call Forward Unconditional ....................................................13 Call Forward Busy....................................................................13 Call Forward No Response......................................................13 DIALING FEATURES Speed Dialing ..........................................................................14 Programming Personal Speed Dial Numbers ........................14 Last Number Redial .
HOME PAGE THINGS YOU SHOULD KNOW USER ORIENTATION Lifting the handset on your telephone will provide the iDCS system with dial tone. This is also referred to as internal or intercom dial tone. To get an outside line from the telephone company, dial an access code, usually the digit “9.” To call another station in your system, simply dial its extension number. See your system directory list for other access codes and extension numbers. HOOKFLASH Throughout this guide, you will see references to “hookflash.
HOME PAGE OUTSIDE CALLS MAKING AN OUTSIDE CALL • • • • Lift the handset and receive internal dial tone. Dial a C.O. line or line group access code. Receive outside dial tone and then dial the telephone number. Finish the call by replacing the handset. If your system is programmed to require an authorization code before making a call: • Dial 4 and a valid code. You will hear confirmation tone, followed by dial tone. • Select a C.O. line.
HOME PAGE INTERCOM CALLS CALLING OTHER STATIONS • • • • Lift the handset. Dial the extension number or group number. Wait for the party to answer. If you hear several brief tone bursts instead of ringback tone, the station you called is set for Voice Announce or Auto Answer. • Begin speaking immediately after the tone. • Finish the call by replacing the handset.
HOME PAGE CALL PROCESSING HOLDING CALLS • When you are connected to any call, hookflash, receive transfer tone and dial 11. The call will now be on hold. You may now make or receive a second call. • To take the caller off hold, lift the handset and dial 11. You are now connected to the call. You may resume your conversation. NOTE: A standard telephone can put only one call on hold at a time.
HOME PAGE Table of Contents CALL WAITING FORWARD ALL CALLS If an outside call has been camped-on to your phone or another station is camped-on to you: To forward all of your calls to another station: • • • • • • You will receive camp-on tone indicating another call is waiting. Hookflash and then dial 11 to put the first call on hold. Hang up and the waiting call will ring. Lift the handset to answer. Complete this call by transferring it or hanging up.
HOME PAGE If you want a specific extension’s calls forwarded to your phone (Remote Call Forward): • Dial 605 plus the desired extension number. • Receive confirmation tone and hang up. —OR—dial anothTo cancel Forward Follow Me, lift the handset and dial 600— er forward code, e.g., 601. FORWARD TO AN EXTERNAL NUMBER To forward calls to a number outside of your business: • Lift the handset to go off-hook then dial 15102. • Dial the outside line access code followed by the telephone number.
HOME PAGE DIALING FEATURES SPEED DIALING Table of Contents Guide-Contents PULSE TO TONE CHANGEOVER When making an outside call on a dial pulse line, press #. All digits dialed after the # will be sent as tones. You can dial a preprogrammed telephone number stored in the system-wide speed dial list of numbers 500–999 or from your personal list of numbers 00–49. • Lift the handset and dial 16. • Dial the desired speed dial number. • The telephone number is automatically dialed for you.
HOME PAGE PAGING AND MESSAGING MAKING AN INTERNAL PAGE To make an announcement through the keyset speakers: • Lift the handset. • Dial 55 plus zone number 1, 2, 3 or 4—OR—dial 55 plus 0 to page all internal zones. • After the brief attention tone, make the announcement. MAKING AN EXTERNAL PAGE To make an announcement through the external paging speakers: • Lift the handset. • Dial 55 plus zone number 5, 6, 7 or 8—OR—dial 55 plus 9 to page all external zones.
HOME PAGE CANCELING A MESSAGE You can cancel a message indication that you have left at another station. • Lift the handset. • Dial 42 plus the extension number of that station. To cancel all message indications left at your phone: • Lift the handset and dial 42 plus your extension number. • Replace the handset. PROGRAMMED MESSAGES When you will be away from your phone for any length of time, you may leave a programmed station message.
HOME PAGE To enter an account code after the outside party hangs up. Table of Contents Guide-Contents To lock your station from making both internal and outgoing calls: • After the outside party hangs up, hookflash, receive confirmation tone and then dial 47. • Dial the account code (it may be a maximum of 12 characters including 4 and #). NOTE: If you wait for the outside party to hang up, you must complete this procedure within ten seconds. You cannot repeat if you make a mistake.
HOME PAGE PERSONAL SPEED DIAL NUMBERS Table of Contents Guide-Contents PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER CODE NAME TELEPHONE NUMBER 00 _________________________ _________________________ 25 _________________________ _________________________ 01 _________________________ _________________________ 26 _________________________ _________________________ 02 _________________________ _________________________ 27 _________________________ _________________________
HOME PAGE Table of Contents SYSTEM ADMINISTRATION AND SPECIAL FEATURES GUIDE Guide Contents iDCS SYSTEMS DIGITAL COMMUNICATIONS SYSTEM June 2002 Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason. Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant.
HOME PAGE TABLE OF CONTENTS ABOUT THIS BOOK ........................................................ 1 SPECIAL FEATURES System Ring Plans ............................................................................ 2 Manual Ring Plan Change ................................................................ 2 Temporary Ring Plan Override ............................................................2 Calling The System Operator ............................................................ 3 Operator Recalls ..
HOME PAGE Table of Contents Guide-Contents ABOUT THIS BOOK This book contains instructions for special features that every telephone user may not need to know. The owner can decide who the system administrator will be and who will have access to these features. Station users can be trained on only the items that apply to them. This procedure will help control costs and telephone abuse. Several of the features listed in this book are specific to the system operator or attendant position.
HOME PAGE SPECIAL FEATURES SYSTEM RING PLANS Your system is designed to have a maximum of six different Ring Plans. Each ring plan can be programmed to allow different lines to ring different ring plans to ring different station and/or station groups. Examples of why different ring plans are required can include normal day operation, night operation, using different operators during different lunch shifts and Saturday or evening hours of operation.
HOME PAGE When the third option is selected, the station that barges-in can monitor the conversation and no warning tone or display will be sent to the station being monitored. The handset transmitter and keyset microphone are disabled. The party that originated the barge-in may join the conversation by pressing the MUTE button on the keyset. Your service company must program these options for you.
HOME PAGE NOTE: Outgoing DISA calls are controlled by the dialing class of the station identified by the security code. The DISA line must have disconnect supervision from the central office. Insist that this service is verified by your installation/service company. DISA SECURITY Table of Contents Guide-Contents NOT VERIFIED When set for this option the user must enter an account code for all outgoing calls, but the account code is not verified against the system list.
HOME PAGE USING THE TIE LINE OUTGOING Your office can be connected to another system with a tie line. Use this line to make calls to stations in the other system. If programming allows, you can access lines in the other system to make outside calls. Tie line calls can be put on hold, transferred and conferenced in the same manner as are other outside calls. • Lift the handset or press the SPK or MONITOR key. • Dial the tie line access code or press the tie line key.
HOME PAGE Table of Contents Guide-Contents CALLER ID SPECIAL FEATURES INVESTIGATE TEAR HERE Investigate allows selected stations with a special class of service to investigate any call in progress. If CID information is available for an incoming call, you will know to whom this station user is speaking. For outgoing calls, you can see the number that was dialed. After investigating, you may barge-in on the conversation, disconnect the call or hang up your phone to end the investigation.
HOME PAGE Table of Contents Guide-Contents SYSTEM ADMINISTRATOR PROGRAMMING CUSTOMER LEVEL ACCESS Before any customer programs can be accessed, you must first open system programming using the passcode you have been assigned. You must use a display keyset. Should it become necessary to change this passcode, see your service company. • While on-hook, press TRSF and then dial 200. Your display shows [ENABLE CUS. PROG. PASSCODE]. • Dial the four digit passcode. The display shows [ENABLE CUS. PROG.
HOME PAGE Table of Contents Guide-Contents CHANGING FEATURE PASSCODE MM (Minutes): Enter a number in the range of 00–59. You can change individual feature passcodes. This program is used to change the passcodes for several features. These features are the following: RING PLAN SERVICE, DISA ALARM, ALARM CLEAR, and AA RECORD. Note: Each passcode is four digits long. Each digit can be 0 to 9. Failure to enter the time using the 24 hour clock will cause the date to change at 12:00 P.M.
2. Dial the station number OR use the UP and DOWN keys to scroll through the keyset numbers and press the right soft key to move the cursor right [205] PASSCODE PASSCODE:✱✱✱✱ 3. Press HOLD to reset the passcode [205] PASSCODE PASSCODE : 1234 DEFAULT DATA: ALL STATION PASSCODES = 1234 PROGRAM STATION NAMES This program is used to assign a character name or identification for each extension. You may assign a name of 11 characters long. DEFAULT DATA: NONE Names are written using the keypad.
HOME PAGE Table of Contents Guide-Contents PROGRAM TRUNK NAMES iDCS KEYSETS COUNT 1 2 3 4 5 DIAL 0 < > . ) 0 DIAL 1 space ? , ! 1 DIAL 2 A B C @ 2 DIAL 3 D E F # 3 DIAL 4 G H I $ 4 DIAL 5 J K L % 5 DIAL 6 M N O ^ 6 DIAL 7 P Q R & 7 DIAL 8 T U V ✱ 8 DIAL 9 W X Y Z 9 DIAL ✱ : = [ ] ✱ 1. When the character you want appears on the same dial pad key as the previous character, press UP to move the cursor one space to the right. 2.
PROGRAM STATION GROUP NAMES This program is used to assign a character name or identification for each station group. You may assign a name 11 characters long. PROGRAM SYSTEM SPEED DIAL NUMBERS The system list starts with 200 numbers and can be increased in blocks of ten. The maximum amount is 500 numbers if no more than 1000 station speed dial numbers are assigned. See your service company to increase or decrease the system list. PROGRAM KEYS UP & DOWN - Used to scroll and move cursor.
HOME PAGE iDCS KEYSETS 8D KEYSET PROGRAMMABLE KEYS LAYOUT A B C D E 28D KEYSET, 18D KEYSET PROGRAMMABLE KEYS LAYOUT F VOLUME Transfer A C E B D F Table of Contents Guide-Contents PROGRAM SYSTEM SPEED DIAL NAMES This program is used to assign a character name or identification for each system speed dial location. This name enables you to locate the speed dial number when you are using the directory dial feature. You may assign a name 11 characters long.
PROGRAM PERSONAL SPEED DIAL NUMBERS FOR OTHER STATIONS iDCS KEYSETS 8D KEYSET PROGRAMMABLE KEYS LAYOUT Individual station users can program their own numbers, but in cases where this is not practical, or for single line telephone users, this program allows a system administrator to view or change any station’s speed dial numbers. The station speed dial codes are 00–49. Each station begins with ten numbers (00–09) and can be assigned more in blocks of ten (up to a maximum of fifty numbers).
HOME PAGE Table of Contents Guide-Contents 6. Press the F key to access Program Station Speed Dial Names OR press TRSF to save and exit programming OR press SPK to save and advance to the next program 4. Dial the speed dial location (e.g., 05) OR use UP or DOWN to scroll through the location numbers and use the right soft key to move the cursor OR press the left soft key to return to step 2 above [205] SPEED NAME 01:_ DEFAULT DATA: NO SPEED DIAL NUMBERS PROGRAMMED 5.
HOME PAGE Open customer programming and follow the instructions below. ACTION DISPLAY 1. Press TRSF and then dial 715 Display shows the first message PGM.MESSAGE (01) GIVE ME THE CALL 2. Dial in the message number (e.g., 11) OR press UP or DOWN to scroll through the messages and press the right soft key to move the cursor PGM.MESSAGE (16) EMPTY MESSAGE 3. Enter in the message using the procedure in Program Station Names and press the right soft key to return to step 2 above PGM.
HOME PAGE Table of Contents MANAGING KEY ASSIGNMENTS PROGRAM KEYS You can view station key assignments and add extenders to some of the programmable keys for easy one touch operation of frequently used features. UP & DOWN - Select the extension number. KEYPAD - Used to enter extender codes. HOLD - Used to clear the displayed data. An extender is a number that makes an otherwise general key very specific. Adding the digit “4” to a PAGE key defines this key for paging zone four.
HOME PAGE Table of Contents Guide-Contents PROGRAMMING ACCOUNT CODES STATION TIMERS This program is used to add or change account code entries. Each station can have five timers customized for them to accomodate station users with individual work habits. These timers are as follows: PROGRAM KEYS NO ANS FWD No Answer Forward KEYPAD - Used to enter the account code (allowable digits 0–9). UP & DOWN - Used to select entry number. FLASH & TRSF - Used to view and change only the used entries.
HOME PAGE 2. Dial the station number (e.g., 205) OR press UP or DOWN key to select the station and press the right soft key OR press ANS/RLS to select all stations and press the right soft key [205] NO ANS FWD 010 SEC OR [ALL] NO ANS FWD 010 SEC 3. Press UP or DOWN key to select the station timer and press the right soft key [205] DTMF DUR. 0100 MS→ 4. Enter the new value via the dial pad, e.g., 0300 and the system will return to step 2 [205] DTMF DUR. 0100 MS→0300 5.
HOME PAGE Table of Contents Guide-Contents HOLIDAY CUSTOMER SET RELOCATION This program provides the ability to set as many as 20 different holidays. Each holiday will override the System Operating Mode for that particular date with a programmed ring plan. This program is used to swap information associated with two stations. All assignments such as trunk ring, station group, station COS, station speed dial etc. will follow this program. 12 button keysets and 24 button keysets can be exchanged.
35 YES NO Table of Contents Guide-Contents SYSTEM MAINTENANCE ALARMS The iDCS 500 system (with a LAN board installed) and the iDCS 100 Enhanced Software version system provide a feature that self-checks for any failures. If a failure does occur in the iDCS software or hardware, a fault error will be generated and buffered to an alarm report. During an alarm state every phone with an assigned SYSTEM ALARM button will ring and cause the SYSTEM ALARM button to flash amber.
HOME PAGE HOME PAGE Table of Contents Guide-Contents TABLE OF CONTENTS Table of Contents OVERVIEW Guide Contents AUTO ATTENDANT AND UNFORM CALL DISTRIBUTION ADMINISTRATION GUIDE .....................................1 AUTO ATTENDANT Recording Greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Playing Greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Changing the Greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
HOME PAGE Table of Contents Guide-Contents OVERVIEW Your iDCS 100 telephone system is equipped with an integrated option package to enhance call processing. The improved feature support is in the form of Auto Attendant and Uniform Call Distribution. One or both may be activated in your system.
HOME PAGE AUTO ATTENDANT ! ! ! The auto attendant will answer and process incoming calls without human intervention. The caller is answered and hears a message prompting him/her to dial numbers to reach extensions in the phone system or follow other options provided by the SMISC2 card.
HOME PAGE ! Manually changing an Auto Attendant greeting to an alternate greeting will flash the RTO and/or RP button to indicate that the alternate greeting is set. The system will continue in the selected ring plan until manually changed. The auto ring plan service will be suspended during this time. Table of Contents Guide-Contents UNIFORM CALL DISTRIBUTION UCD is used to distribute calls to a group of agents. If the group members are all busy, UCD controls queue patterns and information messages.
HOME PAGE ! Your SUPERVISOR key will flash and the keyset display will indicate the type of alarm condition (time or number of calls) and an audible alarm will sound. 000 times all busy today Press the UP key. You will be presented with the following display. It shows you the average time a caller waits in queue before being answered by an agent. SUPERVISOR KEY Throughout this guide, the displays used are for example only. The numbers and names on your display may differ slightly.
Table of Contents HOME PAGE Press the UP key. You will be presented with the following display. It shows you the first station in the UCD group, its associated directory name and the status of that station (in group, out of group or in DND). Clearing Stored Data Select the CLEAR option. You will be presented with two options—MANUAL and AUTO. 212: FRED SMITH status: IN NOTE: Press the key directly below the word IN or OUT to change the status of the station to the opposite condition.
HOME PAGE Table of Contents Guide-Contents CALL STATISTICS Total Calls Received The following is a description of statistics that can be viewed by a UCD Supervisor. The total number of times that calls were sent to the UCD group number. (This does not include calls sent to a station number that happens to be in a UCD group, the call must be sent to the group number). Calls in Queue Now How many calls are currently in queue. This statistic is a real time statistic and so will not print on a report.
HOME PAGE Table of Contents Guide-Contents Longest Queue Time Now Average Ring Time This shows the longest call currently in queue. The queue time is calculated as follows: This is an average of all the ring times for the agent. Ring times are previously explained. Queue time begins when a caller starts to hear the first UCD message. Queue time ends when a caller is either: CALL STATUS (CS) ! ! ! Answered by an agent. System gets disconnect from C.O. or Caller is transferred to final destination.
HOME PAGE SAMPLE UCD REPORT ======================================================= UCD GROUP 505 : SALES FROM: SUN 02 Feb 00:00 TO : SUN 02 Feb 02:54 CALL STATISTICS =============== AVERAGE RING TIME(TIME TO ANSWER)......00:40 NUMBER OF TIMES ALL AGENTS BUSY........00002 AVERAGE TIME IN QUEUE..................00:51 TOTAL CALLS RECEIVED...................00011 LONGEST QUEUE TIME (TODAY).............02:14 TOTAL CALLS ABANDONED..................
