User guide

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• Lift the handset or press the SPK or MONITOR key.
• Dial the tie line access code or press the tie line key.
• When you receive dial tone from the other system, you can dial extension
numbers or access outside lines. You must know the extension numbers
and the line access codes for the other system.
• Finish the call by replacing the handset or pressing the ANS/RLS or the
MONITOR key if you are using a 7 button phone.
NOTE: Outgoing calls are controlled by the station’s dialing class.
INCOMING
Station users in the other system can access the tie line and make intercom calls
to stations in your system.Answer tie line calls ringing at your station as you would
any other outside call.They can be put on hold,transferred and conferenced in the
same manner as are other outside calls.
IN AND OUT ON TIE LINE
Users accessing the tie line from the other system can get a line in your system and
make outgoing calls. These calls can be controlled by assigning a dialing class to
the tie line. For further information, see your service company.
CALLER ID
SPECIAL FEATURES
NOTE: The Caller ID features below require optional software and/or hard-
ware. Please ask your installation and service company for details.
ABANDON CALL LIST
The system has a system-wide abandoned calls list that stores CID information for
the last 100 calls on the iDCS 500 Release 2 M and L version and 50 calls on the
iDCS 100 Release 2 that rang but were not answered and were accompanied
with valid CID information. Calls with CID information consisting of OUT OF AREA,
PAYPHONE or PRIVATE will not be stored in the list. The abandoned calls list is
accessed using the system administrator’s passcode.When reviewing this list, you
are provided options to CLEAR the entry or DIAL the number. You can use the
NND key to toggle between the CID name,CID number and the date and time the
call came in.The system must be using LCR to dial numbers from the abandoned
calls list.
To view the list of abandoned incoming calls for which CID information has been
received:
• Dial 64 and dial the system administrator passcode.
• Scroll through the entries using the VOL keys.
CID ON SMDR
The Station Message Detail Records (SMDR) report can be set to include the CID
name and number for incoming calls. This format expands the printout to 113
characters.You must use a wide carriage printer or an 80 column printer set to the
condensed print option.
NUMBER TO NAME TRANSLATION
The system provides a translation table of 1000 entries in the iDCS 500 Release
2 M, and 2000 entries in the iDCS 500 Release 2 L and 500 entries on the iDCS
100 Release 2 for use in areas that do not provide name and number (sometimes
called “deluxe”) Caller ID or when ANI is received.When the CID or ANI number is
received, the table is searched.When a match is found, the system will display the
corresponding name from the table.This will allow users in areas that do not sup-
port “deluxe”Caller ID or have only ANI service to provide names for callers.
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System Admin
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