SAMSUNG iDCS100 Digital Communication System General Description
Publication Information Samsung Telecoms reserves the right without prior notice to revise information in this publication for any reason. Samsung Telecoms also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant. Disclaimer Samsung Telecoms is not responsible for errors or problems arising from customers not installing, programming or operating their Samsung systems as described in this manual.
Intended Use This telephone system is intended to provide the user with voice communication between the system extensions and connection to the public switched telephone network by digital or analogue links. The telephone system may be provided with the ability to communicate with local computer networks to provide CTI functions and features. In this case, it is capable of passing information to the computer network via a specified link.
i Preface About This Guide The iDCS100 Digital Communication System is designed for small to medium–sized businesses. This Guide provides a comprehensive overview of the system including configuration, hardware descriptions and available features. The Guide consists of the following chapters.
ii Contents Chapter 1 Introduction to the iDCS100 ......................................................... 1-1 General Description ................................................................................................................... 1-1 Size and Configuration .............................................................................................................. 1-2 Technology ..............................................................................................................
iii List of Figures 1-1 iDCS100 BASIC KEY SERVICE UNIT ........................................................................................................ 1-3 1-2 iDCS100 CONFIGURATION MATRIX TABLE (ANALOGUE TRUNKS) ...................................................... 1-4 1-3 iDCS100 CONFIGURATION MATRIX TABLE (DIGITAL TRUNKS) ............................................................ 1-4 2-1 KSU WITH EXPANSION TYPE “A” CABINET ...............................................................
1-1 Chapter 1 Introduction to the iDCS100 This chapter contains the following sections. y General Description y Size and Configuration y Technology y Programming General Description The Samsung iDCS100 (Digital Communications System) is a digital telephone system designed for small- to medium-sized businesses. It can operate with the functionality of a key system, PABX or a combination of both (hybrid). The system employs DSP (Digital Signal Processor) digital technology.
1-2 Chapter 1 Introduction to the iDCS100 Size and Configuration The iDCS100 comprises a Basic Key Service Unit (KSU, Figure 1–1), Expansion cabinet, interface cards and electronic keysets. The simplest KSU has eight (8) keyset ports, but this is expandable to 18 analogue C.O. line ports, or 24 BRI lines, or 32 stations. In addition, up to eight keyset daughterboards may be added to the system along with the optional 2SLI card. Two types of Expansion cabinet are available: Expansion A and Expansion B.
1-3 Figure 1–1 iDCS100 Basic Key Service Unit
Chapter 1 1-4 Introduction to the iDCS100 Trunk Lines 36 Two Cabinets 30 24 18 12 KSU 6 0 8 16 18 26 34 42 50 58 66 58 66 Station Lines Figure 1–2 Configuration Matrix Table (With Analogue Trunks) Trunk Lines 70 40 Two Cabinets 32 24 16 KSU 8 0 8 16 18 26 34 42 50 Station Lines Figure 1–3 Configuration Matrix Table (With Digital Trunks)
1-5 Technology Memory The system operates using stored program control. This program is stored in EPROM chips or flash memory. All specific customer data is stored in Random Access Memory (RAM) which is protected against the loss of AC power to the system by an onboard battery back-up system. Microprocessors iDCS100 uses distributed processing. The primary processor is a 16–bit Motorola MC68000 operating at a clock speed of 16 MHz.
2-1 Chapter 2 Hardware Descriptions This chapter describes the hardware for the iDCS100 system as follows.
2-2 Chapter 2 Hardware Descriptions MEM Card The MEM3 card contains EPROM memory to support new features such as Windows PCMMC, and the ITM3 and TEPRI cards. The MEM4 card is provided with an SIO port and a 10/100 base T LAN interface. The card has Flash memory to support new features such as Windows PCMMC, the ITM3 and TEPRI cards, a networking solution using TE/PRI, program/database upload/download and Hotel features.
2-3 Figure 2–2 KSU With Expansion Type “B” Cabinet Interface Cards These cards provide the interface connections for telephone lines and stations to the KSU and Expansion cabinet. They fit into the card slots to configure the system as required. Refer to the Samsung iDCS100 Installation Guide for information on how to recognise and install interface cards. 1. Trunk Cards AC15 Contains three 4-wire tielines. Signalling frequency is 2280 Hz. 3TRK Provides three loop-start C.O. interface circuits.
Chapter 2 2-4 Hardware Descriptions 2BRI Contains two Basic Rate access ports, i.e. four ISDN channels. Protocol is compatible with Euro–ISDN BRI. For S0 applications, power feeding to ports is selectable by programming. (See also PLL, below.) 4BRI Contains four Basic Rate access ports, i.e. eight ISDN channels. Protocol is compatible with Euro–ISDN BRI. For S0 applications, power feeding to ports is selectable by programming. (See also PLL, below.) PLL Any ISDN card (i.e.
2-5 6MWSLI 100V pulse for message waiting LED working. Provides six SLI ports for industry–standard single line telephones and the ability to provide a loop-disconnect signal and a messagewaiting signal. This card does not provide Long Line protection. Keyset Daughterboards A variety of keyset daughterboards (KDB) are available. If installed in a digital keyset connected to the Basic KSU, a KDB provides a second DLI or SLI port. (See Station Equipment, below, for full details.) 3.
Chapter 2 2-6 Hardware Descriptions All power to run the system comes from the power supply. Each power supply is rated according to the number of stations it will support. When SVMi-8 is installed, it counts as eight (8) stations of the PSU rating regardless of the number of Voice Processing Modules installed. 3BSI Supports up to three DECT Base Stations for cordless handset communication. Station Equipment Note that the keysets described here may differ according to the country of use.
2-7 LCD 6B Keyset (Figure 2–5) y 32 character display (2 x 16) with three associated soft keys and a scroll key y 6 programmable keys y Four fixed-function keys y Built-in speakerphone y Volume Up/Down keys for digital control of speaker, handset and ringer volumes y Eight selectable ring tones y Desk or wall mounted Figure 2–5 LCD 6B Keyset 6B Basic/Enhanced Model Keyset (Figure 2–6) y 6 programmable keys y Four fixed-function keys y Built-in speakerphone y Volume Up/Down keys for di
2-8 Chapter 2 Hardware Descriptions 48 Button AOM (Figure 2–8) y 48 programmable keys y Up to four can be assigned to any DCS keyset to provide additional programmable keys Figure 2–8 48 Button AOM DCS Series Keyset Daughterboards KDB-DLI This daughterboard can be installed only in a 12B or 24B keyset. The KDB-DLI provides one additional DLI circuit for the connection of any digital station device such as a keyset, add-on module or DPIM.
2-9 Door Phone Interface Module (DPIM) & Door Phone (Figures 2-9 and 2-10) y The DPIM adapts any DLI circuit for use with the door phone unit y Commonly used to request entry through locked doors (interior or exterior) or as a room monitoring box y Provides contact control to be used with a customer-provided electric door lock y Door phone is wall-mounted y Door phone is weather resistant Figure 2–9 Door Phone Interface Module Figure 2–10 Door Phone iDCS Series Keysets 28 Button iDCS Keyset (28
2-10 Chapter 2 Hardware Descriptions 18 Button iDCS Keyset (18D) (Figure 2–12) y 32-character display (2 x 16) with three associated soft keys and a scroll key y 18 programmable keys with tri-coloured LEDs y Two fixed-function keys y Keyset Status Indicator y Built-in speakerphone y Eight selectable ring tones y Volume Up/Down keys for digital control of speaker, handset and ringer volumes y Desk- or wall-mounted Figure 2–12 18 Button iDCS Keyset (18D) 8 Button iDCS Keyset (8D) (Figure 2–
2-11 14 Button iDCS AOM / STRIP (Figure 2–15) y 14 programmable keys with red LEDs y One only can be assigned to a keyset to provide additional programmable keys Figure 2–15 14 Button iDCS AOM/Strip (connected to keyset) iDCS Series Keyset Daughterboards [28D and 18D Keysets Only] (Figure 2–16) iDCS 28D and 18D button keysets can have one of three different types of daughterboards installed on them to enhance operation or to provide an additional local port depending on the type of daughterboard.
3-1 Chapter 3 iDCS100 Specifications This chapter provides the technical data for the iDCS100 hybrid/key telephone system as follows. y Electrical Specifications y Dimensions and Weights y Environmental Limits y Cable Requirements y Power Supply y System Tones y Keyset LED Indications Electrical Specifications AC INPUT 220 VAC ± 20%, 48–63 Hz or Selectable Input Voltage for some countries. POWER CONSUMPTION (MAX) 140 WATTS DC OUTPUT +5 VOLTS 4.0 AMPS MAX -5 VOLTS 0.
3-2 Chapter 3 iDCS100 Specifications Environmental Limits OPERATING TEMPERATURE 32–104 °F / 0–40 °C STORAGE TEMPERATURE 13–158 °F / -10.5–70 °C HUMIDITY 10%–90% non-condensing Cable Requirements EQUIPMENT CABLE AWG / mm MAX METRES DIGITAL KEYSET 1 PR. TWISTED #24 / 0.5 400 ADD-ON MODULE 1 PR. TWISTED #24 / 0.5 400 SINGLE LINE STATION 1 PR. TWISTED #24 / 0.5 1000 DOOR PHONE 2 PR. TWISTED #24 / 0.5 100* *This is the maximum distance a door phone can be from the DPIM.
3-3 System Tones TONE CADENCE (Milliseconds) On Off On Off DIAL TONE A steady tone that indicates you can begin dialing CONTINUOUS RINGBACK TONE The station you dialled is ringing 400 200 400 2000 1000 3000 1000 3000 350 350 350 350 250 250 250 250 100 100 100 100 50 50 50 50 100 100 100 100 DDI RINGBACK TONE Ringback tone heard by external party when dialing DDI number BUSY TONE The station you dialled is busy DND/NO MORE CALLS Fast busy tone tells you the station you
3-4 Chapter 3 iDCS100 Specifications Keyset LED Indications CONDITION LED COLOUR LED ON LED OFF – – OFF RED/GREEN STEADY – AMBER 500 ms 500 ms RED/GREEN 500 ms 500 ms RINGING C.O.
4-1 Chapter 4 Business Features Package This chapter describes the features available on the iDCS100 keyphone system to enhance your business procedures. It is subdivided into the following sections.
4-2 Chapter 4 Business Features Package Direct Inward System Access (DISA) Direct Trunk Selection Directory Names DISA Security Distinctive Ringing Door Lock Release Door Phones Executive Barge-In (Override) With Warning Tone Without Warning Tone Trunk Monitor or Service Observing Executive/Secretary Pooling External Music Interfaces External Page Interfaces Flash Key Operation Flexible Numbering Hot Desking Hot Line In Group/Out of Group Incoming Call Distribution Incoming/Outgoing Service Individual Lin
4-3 Forced (Verified) When set for this option the user must enter an account code for all outgoing calls. The account code entered will be verified from a system list of 500 entries. Forced (Verified) codes can contain the digits 0–9. Forced (Not Verified) When set for this option, the user must enter an account code for all outgoing calls, but the account code is not verified against the system list. Non-verified account codes can contain the digits 0–9, 4 and #.
4-4 Chapter 4 Business Features Package Auto Attendant The integrated digital Automated Attendant feature (AA) provides six ports per AA card and four ports on a MISC 2 card for simultaneous answering and call processing. Each card has 16 professionally recorded announcements to inform callers of the progress of their calls. Examples are: “I’m sorry. There is no answer”, “That station is busy”, and “Invalid Number. Please try again”.
4-5 Call Costing The iDCS100 provides programmable call costing tables to calculate the cost of incoming and outgoing calls. Rates are calculated by the number dialled, and may include surcharges. Display keysets can be set to show the call duration timer or the call cost. The SMDR report will show either the call duration or the call cost depending on the station selection. The relevant portion of the cost for a call handled by multiple stations will be allocated to each station.
4-6 Chapter 4 Business Features Package CID Review List This feature allows display keyset users to review CID information for calls sent to their stations. The review list is 10 to 50 calls on a first in, first out basis. The list includes calls that you answered and calls that rang your station but that you did not answer. When reviewing this list, you can press a key to dial the person back.
4-7 Busy This feature forwards all calls only when the station set is busy. The station user can originate calls as usual. No Answer This feature forwards calls that are not answered within a preprogrammed time. The user can make and receive calls as usual. The timer is programmable on a per-station basis by the system administrator to allow for differences in individual work habits.
4-8 Chapter 4 Business Features Package Call Hold (Exclusive) Outside calls can be placed on exclusive hold at any keyset by pressing the HOLD key twice during a call. Calls placed on exclusive hold can only be retrieved at the keyset that placed the call on hold. Internal calls are always placed on exclusive hold. Call Hold (System) Outside calls can be placed on system hold at any station. Users may dial the access code or press the HOLD key. Calls on system hold may be retrieved at any station.
4-9 Centrex/PBX Use CENTREX and PBX lines can be installed in lieu of central office trunks. CENTREX and PBX feature access codes, including the command for hook-flash (FLASH), can be stored under one-touch keys. Toll restriction programming can ignore PBX or CENTREX access codes so that toll calls can be controlled when using these services. Chain Dialling Keyset users may manually dial additional digits following a speed dial call or chain together as many speed dial numbers as are required.
4-10 Chapter 4 Business Features Package Data Security Single line telephones used with modems and fax machines can be programmed so that they will not receive any system-generated tones that would disrupt data transmissions. In addition, these devices receive C.O. ringing pattern instead of internal ring pattern. Devices connected to an SLI card receive a disconnect signal upon termination.
4-11 DISA Security Telephone fraud and long-distance theft are a serious concern. The iDCS100 provides a strong DISA security system. If an incorrect DISA passcode is entered repeatedly (as is the case with “hackers”), the DISA system can be automatically disabled temporarily. Both the allowed number of incorrect passcode attempts and the time for which DISA is disabled are programmable. In addition, all failed attempts to access DISA print on SMDR (if provided) with a “DE” DISA error flag.
4-12 Chapter 4 Business Features Package Trunk Monitor or Service Observing This feature allows the user who barged in to retain the trunk call after the barged-in on station has hung up. Executive/Secretary Pooling Each keyset may be defined as an executive (BOSS) or a secretary (SECR) keyset in system programming. Each ‘executive’ can have up to four ‘secretaries’, and each ‘secretary’ can have up to four ‘executives’, assigned to it. These arrangements are known as executive/secretary pools.
4-13 Hot Line Stations can be programmed to automatically call a pre-defined station or station group whenever that station goes off-hook. A hot line delay timer of 0–250 seconds can be programmed to allow sufficient time to make a different call, if required. In Group/Out of Group Individuals assigned to a station hunt group may temporarily remove their telephones from the group by pressing the In/Out of Group key, provided that there is someone still in the group.
4-14 Chapter 4 Business Features Package Least Cost Routing Least Cost Routing (LCR) is the ability to automatically select the most cost effective central office route for the outside number dialled by any station.
4-15 Each station can have a designated music source for playing to callers placed on exclusive hold at that station. Each trunk can have a designated music source for playing to callers placed on hold. This setting is overridden by some of the other settings such as station Music-On-Hold (MOH), DDI MOH and UCD MOH. Each UCD group can have a designated music source to be played while a caller is in queue.
4-16 Chapter 4 Business Features Package Call Forward No Response (CFNR). This is a different feature from the normal Call Forward No Answer and is only used when the forward destination is in a different node of the network. Operation of the feature is the same as the normal Forward No Answer: if the forwarded station does not answer after a programmed time, a calling station will be forwarded to the programmed destination. Call Forward Unconditional (CFU).
4-17 Off Premises Extensions (OPX) A single line (tip and ring) extension from a 2SLI card only may be connected to telephone company-provided OPX circuits to remote locations. 8SLI cards and KDB-SLIs do not support off premises extensions. Operator Group The operator group can contain up to 32 stations to answer incoming calls. Calls to this group can be set for distributed, sequential or unconditional ringing. Operators can use the In/Out of Group feature to meet flexible operator requirements.
4-18 Chapter 4 Business Features Package Programmable Timers There are over 50 programmable system timers to allow each installation to be customised to best fit the end user’s application. Recalls Calls put on hold, transferred or camped-on to any station will recall to the originating station if not answered within a programmable time. A recall that goes unanswered for the duration of the attendant recall timer will recall to the system operator group.
4-19 Speed Dial Numbers A library of 1500 speed dial numbers may be allocated as needed. The system list can have up to 500 numbers and each station can have up to 50 numbers. Speed dial numbers are assigned in blocks of 10. Each speed dial number may contain up to 24 digits. Speed Dial by Directory The system allows the user to look up a speed dial number, using the name allocated to it, and place the call. There are three speed dial selections: personal, system and station.
4-20 Chapter 4 Business Features Package NOTE: System Maintenance Alarms are only available with a MEM4 card installed. System Directory Each station, station group and outside line can have a directory name up to 11 characters. This name will appear on keyset displays to provide additional information about lines and stations. Toll Restriction There are 250 Allow entries and 250 Deny entries (each entry up to 11 digits) in the system tables.
4-21 Trunk Groups Outside lines can be grouped for easy access by dialling a code or pressing a key. There are 11 trunk groups available. Uniform Call Distribution (UCD) UCD* is used whenever an organisation expects to have more ringing calls than people (“agents”) to answer them. It prevents callers from receiving busy signals or lengthy delays before being answered. Callers reaching a busy station group are held in queue for an available agent.
4-22 Chapter 4 Business Features Package Voice Mail: In-band Integration The system uses DTMF tones (in-band signalling) to communicate with any compatible voice mail system. Stations can call forward to a voice mail system. When answered, the system will send DTMF tones routing the caller directly to the called station user’s mailbox. Keyset users can press a key to retrieve messages from the voice mail system.
4-23 Station Features Add-On Module Appointment Reminder Automatic Hold Automatic Privacy Background Music Busy Station Callback Busy Station Indications (BLF) Call Forwarding Call Pickup Direct Station Selection (DSS) Do Not Disturb (Override) Do Not Disturb (Programmable) Door Lock Release Exclusive Hold Group Listening Headset Operation Hearing Aid Compatible Line Queuing With Callback Line Skipping Loud Ringing Interface Message Waiting Light/Indication Mute Microphone/Handset Off-Hook Ringing Off-Hoo
4-24 Chapter 4 Business Features Package Appointment Reminder Keysets with an alarm key can be used like an alarm clock. When programmed for a specific time, the keyset will sound a distinctive ring to remind the user of meetings or appointments. Alarms can be set for “today” only or for every day at the same time. Up to three alarms may be set at each keyset. Display keysets can also show a programmed message when the alarm rings.
4-25 An additional option called Follow Me is available. This option allows a station user to set a Forward All condition from their normal station to a remote station while at the remote station. To display the Follow Me condition, the TRANSFER (or TRSF) key lights steady red at the station that is forwarded. The TRANSFER (or TRSF) key also lights if Forward All is set and no key is programmed for Forward All.
4-26 Chapter 4 Business Features Package Headset Operation Every keyset can be programmed to allow the use of a headset. In the headset mode, the hook-switch is disabled and the ANS/RLS key is used to answer and release calls. Keyset users may turn headset use ON/OFF by keyset programming or more easily by pressing a programmed headset ON/OFF key. The headset key lights steady red when the keyset is in headset mode. The ANS/RLS key lights if headset mode is activated by keyset programming only.
4-27 One-Time Do Not Disturb The Do Not Disturb (One Time) feature is used to stop all calls to a station when the user is on an outside line and does not want to be disturbed for the duration of the call. Upon completion of the call, DND is cancelled and the station is returned to normal service. This feature requires a programmed key. One-Touch Dialling Keys Frequently-used speed dial numbers can be assigned to one-touch dialling keys for fast accurate dialling.
4-28 Chapter 4 Business Features Package Pullout Directory Tray A pullout directory tray is conveniently located beneath all DCS (Euro) keysets. It is used to record station directory names and speed dial numbers. Pulse to Tone Switchover When dialling a number on a dial pulse network, a station user can dial # and the system will begin to send DTMF tones. Redial There are various external number redial options available to station users. Each type can redial up to a maximum of 18 digits.
4-29 Speakerphone Most keysets have a built-in speakerphone. The speakerphone enables calls to be made and received without the use of the handset. The iDCS 28D and 18D models can have a Full Duplex Speakerphone Module added. Station Lock With a programmable personal station passcode, any keyset or single line telephone can be locked and unlocked to control use of each telephone. There are three options: 0=UNLOCKED, 1=LOCKED OUTGOING and 2=LOCKED ALL CALLS.
4-30 Chapter 4 Business Features Package Display Features Account Code Display Call Duration Timer Call for Group Identification Call Logs Call Processing Information Caller ID (CID) Information Name/Number Display Next Call Save CID Number Store CID Number Inquire Park/Hold CID Review List Investigate Abandoned Call List Calling Party Name Calling Party Number Conference Information Date and Time Display Dial By Name Dialled Number Enhanced Station Programming Identification of Recalls Identification o
4-31 Caller ID (CID) Information CID information is dependent on the use of display keysets. The following explains the displays that are used with CID. Name/Number Display A display keyset user can choose to see the CID name or CID number in the display first when a call is received. Regardless of which is selected to be seen first, the NND key can be used to view the other.
4-32 Chapter 4 Business Features Package Calling Party Number When an internal call is received, all display stations show the calling party’s extension number before the call is answered. Conference Information When a conference is set up, each extension and outside line number is displayed at the controlling station when it is added. When a station is added, its display shows [Conf with xxx], alerting the user that other parties are on the line.
4-33 Outside Line Identification Each line can be identified with a name up to 11 characters. Incoming calls display this name before the call is answered. This feature is helpful when individual lines must be answered with different greetings. Override Identification If another station barges-in on a user’s conversation, the display will alert the user with a [Barge from xxx] display if the system is set for barge-in with tone.
4-34 Chapter 4 Business Features Package Sample Keyset Displays Display keysets have a large, easy-to-read, 32-character liquid crystal display. Helpful call processing information is provided so everyday call handling is quick and easy. Here are some examples of the displays you may see. 209: Tim Kelly FRI 23 Sep 02:54 Idle display shows extension, name, day, date and time. Call for 501 202 Mr. Smith This station (e.g. in the sales department) is receiving a group call from Mr. Smith.
4-35 Sample Caller ID Displays 13054264100 702: RINGING This display shows an incoming call from 1-305-426-4100 on Line 702 ringing directly at your station. 13054264100 TRANSFER FM 201 This display shows an incoming call from 1-305-426-4100 being transferred to you from station 201 SAMSUNG TELECOM BARGE NND DROP This display shows an investigation of a station that is talking to Samsung Telecom.
4-36 Chapter 4 Business Features Package Sample UCD Displays 005 calls in queue now There are five calls currently waiting to be answered by the UCD group. longest wait time is 02:24 The longest call on hold (waiting to be answered) was for two minutes, 24 seconds. This data applies to all calls since the supervisor data was last cleared. It does not necessarily represent calls currently in queue. 124 calls received today The UCD group has received 124 calls today.
Tenant 1Digit A O I DI DO FO OT IA DE T IT FI Account Code 1-12 Digits Outgoing Incoming DISA call in DISA call out Outgoing record of forwarded call Abandoned call Call Type Flag Definitions Auth Call Duration Code Date Call Made (Hrs:Mins:Secs) Telephone No. Dialled 4 Digits or Received 1-18 Digits CO No. (MM/DD) (Miscellaneous Info.
4-38 Chapter 4 Business Features Package Sample UCD Report UCD GROUP 501 : SALES FROM: SUN 02 Feb 00:00 TO : SUN 02 Feb 02:54 CALL STATISTICS =============== AVERAGE RING TIME(TIME TO ANSWER)......00:40 NUMBER OF TIMES ALL AGENTS BUSY........00002 AVERAGE TIME IN QUEUE..................00:51 TOTAL CALLS RECEIVED...................00011 LONGEST QUEUE TIME(TODAY)..............02:14 TOTAL CALLS ABANDONED..................
4-39 UCD Call Statistics Calls in Queue Now How many calls are currently in queue. This is a real-time statistic and so will not print on a report. Abandoned Calls This shows the number of callers that reached the UCD group, but hung up before being answered. A high number probably means that there are not enough agents available and the wait time is too long. Average Ring Time This is calculated from the time an agent’s phone begins to ring until the time an agent answers the call.
4-40 Chapter 4 Business Features Package This statistic includes: a) Calls answered by agent. b) Calls that are not answered by an agent and go to the final destination. c) Calls that are sent to the UCD group but callers hang up before being answered. Longest Queue Time Today This shows the longest call in queue today. The queue time is calculated as follows: a) Queue time begins when a call is queuing. b) Queue time ends when • caller is answered by an agent • system gets disconnected from C.O.
4-41 Average Call Time This is an average of all the call durations for the agent. Average Ring Time This is an average of all the ring times for the agent. See UCD Call Statistics.
4-42 Chapter 4 Business Features Package Sample Traffic Report TRAFFIC REPORT FOR [ SAMSUNG ] Mar/21/1999 13:35 **************************** SYSTEM STATISTICS ******************************* BEGINNING: Mar/15/1999 00:42 ACTIVITY INCOMING TRUNK CALLS INCOMING TRUNK CALLS OUTGOING TRUNK CALLS A SELECTED TRUNK WAS ENDING: Mar/21/1999 13:32 SYSTEM TOTAL - ANSWERED.................. - NOT ANSWERED.............. ............................ BUSY........................
4-43 Traffic Report Overview A**************************** SYSTEM STATISTICS ************************** 1 BEGINNING: Mar/15/2001 08:00 ENDING: Mar/15/2001 17:30 2 ACTIVITY SYSTEM TOTAL 3 4 5 6 INCOMING TRUNK CALLS INCOMING TRUNK CALLS OUTGOING TRUNK CALLS A SELECTED TRUNK WAS - ANSWERED..................0000 - NOT ANSWERED..............0000 ............................0000 BUSY........................0000 7 INTERNAL CALLS - COMPLETED.......................0000 8 INTERNAL CALLS - NOT ANSWERED..........
4-44 Chapter 4 Business Features Package 9. TRUNK RECALLS TO STATION These are trunk calls that were placed on any kind of hold and recalled a station; and also trunk calls that were transferred, were not answered, and recalled the transferring station. This includes members of the operator group that put calls on hold which then recall the operator’s station. 10. TRUNK RECALLS TO OPERATOR GROUP These are any trunk calls that recalled to the operator group. 11.
4-45 C**************************** INDIVIDUAL TRUNKS ************************** 1TRUNK 701 702 703 704 705 706 707 708 709 710 2TRUNK-NAME 3ATTA 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 4ANSD 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 5NOT-ANSD 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 6OUTGOING 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 7BUSY 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 1. TRUNK A listing of each trunk in the system. 2.
4-46 Chapter 4 Business Features Package D************************** STATION HUNT GROUPS ************************** 2GROUP 500 501 502 503 504 <———————— 1 OUTSIDE CALL —————————————————————> 5 <-INTERNAL-> 3ANSD 4NOT-ANSD 6ANSD 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 1. OUTSIDE CALL These statistics are for outside calls that reached these station groups regardless of how they arrived there. 2. GROUP Listing of all station groups in the system. 3.
4-47 E****************************** INDIVIDUAL STATIONS ************************** 1 11 <—————————————————— OUTSIDE CALL —————————————————> <-INTERNAL-> 2 3 4 5 6 7 8 9 10 12 13 EXT STATION-NAME ATTA ANSD NOT-ANSD DIALLED ICM-TRSF TRK–TRK PICKUP ANSD DIALLED 201 0000 0000 0000 0000 0000 0000 0000 0000 0000 202 0000 0000 0000 0000 0000 0000 0000 0000 0000 203 0000 0000 0000 0000 0000 0000 0000 0000 0000 204 0000 0000 0000 0000 0000 0000 0000 0000 0000 205 0000 0000 0000 0000 0000 0000 0000 0000 0000 1.
4-48 Chapter 4 Business Features Package 11. INTERNAL Statistics for internal calls. An internal call made from a station or a station device within the system to another station. 12. ANSD This is the number of times an internal call was answered by this specific station. Screened transfers count as an answered internal call. 13. DIALLED The number of times the specific station dialled another station or station group. Screened transfers count as a dialled internal call.
4-49 Sample Alarm Report ALARM REPORT FOR [iDCS100 SAMPLE ] MAR/24/1999 19:45 ============================================================================== MM/DD/YYYY ERR.TIME ERR.
Samsung Telecoms (U.K.
