SAMSUNG iDCS500 DIGITAL COMMUNICATION SYSTEM iDCS Keyset User Guide
Publication Information Samsung Telecoms reserves the right without prior notice to revise information in this publication for any reason. Samsung Telecoms also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant. Disclaimer Samsung Telecoms is not responsible for errors or problems arising from customers not installing, programming or operating their Samsung systems as described in this manual.
EU Declaration of Conformity (RTTE) Samsung Electronics Co., Ltd. 259 Gongdan-Dong, Gumi-City Kyungbuk, Korea, 730-030 (factory name, address) declare under our sole responsibility that the product Digital Keyphone System "iDCS500" to which this declaration relates is in conformity with RTTE Directive 1999/5/EC ( Annex II ) Low Voltage Directive 73/23/EEC EMC Directive 89/336/EEC:92/31/EEC By application of the following standards .........................................................................
Samsung iDCS500 iDCS Keyset User Guide Intended Use This digital telephone is intended to be connected to a digital extension of a Samsung iDCS telephone system. The connection allows voice communication between the central processor unit and the telephone. It is not intended to be connected to any other telephone system or the public telephone ne twork. Please read the provided user instructions carefully.
Samsung iDCS500 iDCS Keyset User Guide CONTENTS THINGS YOU SHOULD KNOW-----------------------------1 YOUR iDCS500 SYSTEM ----------------------------------------------------- 1 YOUR KEYSET--------------------------------------------------------------------1 CALL INDICATIONS --------------------------------------------------------------2 SPEAKERPHONE----------------------------------------------------------------3 VOLUME CONTROLS-----------------------------------------------------------3 HOT KEYPAD-------
Samsung iDCS500 iDCS Keyset User Guide CALL PROCESSING------------------------------------------ 17 SYSTEM HOLD------------------------------------------------------------------ 17 EXCLUSIVE HOLD ------------------------------------------------------------- 17 REMOTE HOLD ----------------------------------------------------------------- 17 HOLD RECALL------------------------------------------------------------------- 18 CONSULTATION HOLD------------------------------------------------------- 18 RETRIEVING
Samsung iDCS500 iDCS Keyset User Guide CONVENIENCE FEATURES ------------------------------ 42 DO NOT DISTURB (DND) ---------------------------------------------------- 42 ONE-TIME DND------------------------------------------------------------------ 42 MUTE -------------------------------------------------------------------------------- 42 BACKGROUND MUSIC------------------------------------------------------- 43 APPOINTMENT REMINDER/ALARM CLOCK------------------------ 43 ANSWERING THE DOORPHONE----------
Samsung iDCS500 iDCS Keyset User Guide ALARM REMINDER MESSAGES---------------------------------------- 60 ADDING EXTENDERS TO KEY ASSIGNMENTS ------------------ 60 LCR WITH CLEAR-------------------------------------------------------------- 62 CALLING LINE IDENTIFICATION PRESENTATION (CLIP)------ 62 SELECTING YOUR CLIP DISPLAY-------------------------------------- 62 VIEWING THE NEXT CLIP CALL------------------------------------------ 63 SAVING THE CLIP NUMBER ---------------------------------------------
Samsung iDCS500 iDCS Keyset User Guide THINGS YOU SHOULD KNOW YOUR iDCS500 SYSTEM iDCS telephones are called “keyphones” or “keysets.” Your iDCS500 system offers many automatic and programmable features to your keyset which you need to become familiar with. Read this section carefully to provide yourself with a good understanding of how your keyset operates. There are two types of iDCS500 system, called ‘L’ and ‘M’ versions.
Samsung iDCS500 iDCS Keyset User Guide the LOCAL key to get a local outside line. If Least Cost Routing (LCR) is used, pressing the LCR key will automatically select a pre-programmed C.O. line according to what digits are dialled. Each line in the system is numbered—by default—beginning with 701, then 702, 703, etc. Direct Station Selection (DSS) keys are programmed to ring specific extensions. You can press a DSS key instead of dialling the extension number.
Samsung iDCS500 iDCS Keyset User Guide SPEAKERPHONE Pressing the ANS/RLS key will answer or release a call on the speakerphone. Switching from the handset to the speakerphone is easy. Press the Speaker key and replace the handset. VOLUME CONTROLS iDCS series keysets use the Volume up and down (s and t) keys to adjust the ringer volume while the keyset is ringing, the speaker volume while the speakerphone is in use and the handset volume while you are listening.
Samsung iDCS500 • • • • Outside Call Ring: Recall Ring: Message Waiting: Do Not Disturb: iDCS Keyset User Guide Flashing Green Flashing Amber Flashing Red Flashing Red SYSTEM TONES (UK) Internal Dial Tone—a continuous steady tone that indicates you can begin dialling. Ringback Tone—indicates the extension you dialled is ringing. Busy Tone—indicates the extension you dialled is busy.
Samsung iDCS500 iDCS Keyset User Guide 201:STN NAME CALL OTHER ANS→ CALL Guides you through the options to make a call. OTHER Guides you through features other than making or answering calls. ANS Guides you through the options to answer calls. 1. 2. Select one of the main menus, CALL, OTHER, or ANS using the appropriate soft key. You select features in a menu using the soft keys.
iDCS 28D Keyset Layout 32 CHARACTER DISPLAY Two lines with 16 characters each. KEYSET STATUS INDICATOR Used to provide your keyset status. SOFT KEYS Used to activate features via the display. SCROLL KEY Used to scroll through displays. SPEAKER For handsfree operation and ringing. ANSWER/RELEASE MICROPHONE KEY For handsfree HOLD KEY operation. 20 PROGRAMMABLE KEYS WITH TRI-COLOURED LIGHTS Used for CALL keys, internal calls, outside lines and many other system features.
iDCS 18D Keyset Layout 32 CHARACTER DISPLAY Two lines with 16 characters each. KEYSET STATUS INDICATOR Used to provide your keyset status. SOFT KEYS Used to activate features via the display. SCROLL KEY Used to scroll through displays. SPEAKER For handsfree operation and ringing. ANSWER/RELEASE MICROPHONE KEY For handsfree HOLD KEY operation. 10 PROGRAMMABLE KEYS WITH TRI-COLOURED LIGHTS Used for CALL keys, internal calls, outside lines and many other system features.
iDCS 8D Keyset Layout 32 CHARACTER DISPLAY Two lines with 16 characters each. KEYSET STATUS INDICATOR Used to provide your keyset status. SCROLL KEY Used to scroll through displays. SOFT KEYS Used to activate features via the display. VOLUME CONTROL KEYS Used to set independent levels for handset, speaker, background music, ring and page volumes. MICROPHONE For handsfree operation. SPEAKER For handsfree operation and ringing.
iDCS 8S Keyset Layout NOT USED VOLUME CONTROL KEYS Used to set independent levels for handset, speaker, background music, ring and page volumes. MICROPHONE For handsfree operation. SPEAKER For handsfree operation and ringing. HOLD KEY ANSWER/ RELEASE KEY 8 PROGRAMMABLE KEYS WITH TRI-COLOURED LIGHTS Used to call stations directly, to indicate busy conditions of other stations, for One-Touch dialling and many other system features.
Samsung iDCS500 iDCS Keyset User Guide OUTSIDE CALLS MAKING AN OUTSIDE CALL 1. Lift the handset and press an idle outside line key, line group key or dial a line access code to receive dial tone. OR To use the speakerphone, press an idle outside line key or line group key, or dial a line access code, to receive dial tone through the speaker. OR Press the Speaker key, receive internal dial tone and dial a line access code. 2. Dial the telephone number. 3.
Samsung iDCS500 iDCS Keyset User Guide ANSWERING AN OUTSIDE CALL Your keyset status indicator flashes green for incoming outside calls. § Lift the handset and you are automatically connected to the ringing call. (See Ring Preference in the section “Customising Your Keyset.”) OR Press the ANS/RLS key to automatically answer on the speakerphone. Note: If a call is flashing at your keyset, but not ringing, you must press the flashing Call key to answer.
Samsung iDCS500 iDCS Keyset User Guide BUSY LINE QUEUING WITH CALLBACK If you receive a busy signal when you select an outside line, this means that the line or group of lines is busy. You can request the system to call you back when the line becomes free. 1. Press the CBK key or CBK soft key or dial 44. You will hear confirmation tone (and your CBK key will light). When the line becomes free the system will call you back. You must answer the Callback within 30 seconds or it will be cancelled. 2.
Samsung iDCS500 iDCS Keyset User Guide INTERNAL CALLS CALLING OTHER EXTENSIONS 1. Dial the extension number or group number. 2. Wait for the party to answer. If you hear a brief tone burst instead of ringback tone, the extension you called is set for Voice Announce or Auto Answer. Begin speaking immediately after the tone. 3. Finish the call by replacing the handset or pressing the ANS/RLS key.
Samsung iDCS500 2. iDCS Keyset User Guide To finish the call, replace the handset or press the ANS/RLS key. Note: To set Voice Announce mode, see the section “Customising Your Keyset”. AUTO ANSWER MODE When another extension calls you, your keyset will sound a brief attention tone and then automatically answer the call. 1. 2. Your microphone and speaker are turned on and you can speak handsfree. For privacy, use the handset. To finish the call, replace the handset or press the ANS/RLS key.
Samsung iDCS500 iDCS Keyset User Guide Repeat step 2 for each Callback you wish to cancel. You can use the Volume keys to scroll through and select the extension numbers to cancel. Note: If the Hot Keypad feature is turned off, you must first lift the handset or press the Speaker key before dialling. BUSY EXTENSION CAMP-ON When you call another extension and receive a busy signal, but you do not want to wait for a callback, you can camp the call on to the extension.
Samsung iDCS500 iDCS Keyset User Guide CALLING YOUR SYSTEM OPERATOR § § Dial the appropriate system code to call your system operator or group of operators. This is normally 0 or 9. If you want to call a specific operator, dial that person’s extension number. Note: If the Hot Keypad feature has been turned off, you must first lift the handset or press the Speaker key before you begin dialling.
Samsung iDCS500 iDCS Keyset User Guide CALL PROCESSING SYSTEM HOLD § § When you are connected to a call, press the HOLD key. The call will go on hold and flash green at your keyset. If this call appears on a line key at other keysets, it will flash red at those keysets. To take the call off hold, press the flashing Call key and the green light will go steady green again. Resume your conversation.
Samsung iDCS500 iDCS Keyset User Guide HOLD RECALL If you leave a call on hold longer than the system hold timer, it will recall your extension. The key that the call appears on will have a slow flashing amber light. Your keyset status indicator also flashes amber for hold recalls. § When your phone rings, lift the handset or press the ANS/RLS key to answer the recall. If you do not answer this recall within a pre-programmed period of time, it will go to the system operator.
Samsung iDCS500 • iDCS Keyset User Guide If the Hot Keypad feature has been turned off, you must first lift the handset or press the Speaker key before you begin dialling. TRANSFERRING CALLS You can transfer a call from your extension to another number in one of two ways. You can do a ‘screened’ transfer and inform the called party who is calling, or you can do a ‘blind’ (unscreened) transfer without notification. 1.
Samsung iDCS500 iDCS Keyset User Guide TRANSFER WITH CAMP-ON When you are transferring a call to another extension and you receive a busy signal, you may camp the call on to the extension. Simply hang up when you hear the busy signal. The called party will be alerted that a call is waiting for them. Note: If you receive No More Calls tone, the extension has no key available to receive another call or is in Do Not Disturb mode. Press the Transfer key to return to the outside caller.
Samsung iDCS500 iDCS Keyset User Guide CONFERENCE CALLS You may connect up to five parties (you and four others)—in any combination of outside lines and extensions—in a conference call, in any order. 1. While engaged in a conversation with the first party, press the CONF key or CONF soft key. OR Press the Transfer key and dial 46. You receive conference tone. 2. Make another call (internal or external) and press the CONF key, OR the CONF soft key, OR the Transfer key and receive conference tone. 3.
Samsung iDCS500 iDCS Keyset User Guide CONFERENCE SPLITTING (‘L’ VERSION SYSTEMS ONLY) If you are controlling a conference and your keyset has the Automatic Hold feature turned on (see the section “Customizing Your Keyset”), and all outside lines involved in the conference appear on keys on your keyset, you can split the conference into separate outside calls as follows. Note: All internal parties will be disconnected. • Press one of the outside line keys.
Samsung iDCS500 • • iDCS Keyset User Guide The extension that receives a forwarded call can transfer the call back to the forwarding extension. This is useful when you are expecting an important call but you do not wish to be disturbed by other calls. When an extension keyset is in Forward All mode and there is no FWD ALL key, the Transfer key will light to indicate that Forward All has been set and calls to this extension have been transferred els ewhere.
Samsung iDCS500 iDCS Keyset User Guide If you want a specific extension’s calls forwarded to your station (‘Remote Call Forward’): 1. 2. Dial 605 followed by the desired extension number. Hang up when you receive confirmation tone (or LCD message). Note: If the Hot Keypad feature has been turned off, you must first lift the handset or press the Speaker key before you begin dialling. FORWARD DND When you want all calls to your extension forwarded when you select Do Not Disturb mode for your keyset: 1.
Samsung iDCS500 iDCS Keyset User Guide Note: • External Call Forward will cancel all other call forwarding conditions set. • If the Hot Keypad feature has been turned off, you must first lift the handset or press the Speaker key before you begin dialling. CANCELLING CALL FORWARDING When you set any forward condition at your keyset—except Forward DND— you can cancel it by dialling 600.
Samsung iDCS500 iDCS Keyset User Guide CALL FORWARD NO RESPONSE (CFNR) To forward calls to a station in another system on your network when you are unavailable to take a call: • Lift the handset and dial 60V plus the extension or group number. • When you receive confirmation tone, hang up. TO CANCEL CFNR • Lift the handset and dial 600 OR Dial another forwarding code (e.g., 604). CALL FORWARD OPTIONS All call forwarding can be done using dial codes, as described above.
Samsung iDCS500 iDCS Keyset User Guide (Note: If you selected option 6, dial the access code and external number and press the right soft key to move the cursor.) 4. Dial 1 to set forwarding (YES) OR Press the Volume keys to select YES (Note: Selecting NO will turn off the forwarding option selected) 5. Press Transfer to store and exit. EXTENSION CALL PICKUP To pick up (answer) a call ringing at another extension, lift the handset and dial 65 followed by the number of the ringing extension.
Samsung iDCS500 iDCS Keyset User Guide ESTABLISHED CALL PICKUP (‘L’ VERSION SYSTEMS ONLY) To pick up an established call in progress at a single line extension (SLT) connected to a modem on your PC, you must have an assigned EP key for the SLT on your keyset. • Press the EP key for the SLT and the call is automatically transferred to your keyset. The SLT will be disconnected from the call.
Samsung iDCS500 iDCS Keyset User Guide DIALLING FEATURES Some dialling features can be accessed using programmable keys or feature access codes only. Others can be accessed using programmable keys, feature access codes, or the soft key menus on the LCD. Use of the soft key menus is described at the beginning of this guide (see the section “Things You Should Know” ).
Samsung iDCS500 iDCS Keyset User Guide 4. Dial the telephone number to be stored (18 digits maximum). The number can include *, # and other special digits (see below). 5. Press the Transfer key to store the number. Note: If the Hot Keypad feature has been turned off, you must first lift the handset or press the Speaker key before you begin dialling. When programming personal speed dial numbers, some programmable keys perform special functions.
Samsung iDCS500 iDCS Keyset User Guide For example, if you program a speed dial number with the phone number 9[0121]728765, when you later dial this speed dial number the display shows ****728765. Note: When programming an outside number, enter the access code (e.g. 9 or 0) before you press E to hide any digits. F is used to enter a name for the speed dial number. See Personal Speed Dial Names in the section "Display Features" . Use the HOLD key to clear a speed dial number and/or name.
Samsung iDCS500 iDCS Keyset User Guide MANUAL RETRY WITH REDIAL (‘L’ VERSION SYSTEMS ONLY) When you are on an outside call and you receive a busy signal and you want to redial the same number: § Press the Redial key. This will hang up your existing call and manually redial the same number. You can repeat this operation for a limited number of attempts. SAVE NUMBER WITH REDIAL To save the outside number you just dialled for later use, before hanging up: § Press the SNR key.
Samsung iDCS500 § iDCS Keyset User Guide When you hear a busy signal, press the RETRY key. The system will reserve the line and automatically redial the same number for you. You will hear the call being made through the speaker. The microphone is muted. § When the called party answers, you must pick up the handset or press the Speaker key to begin speaking. Note: • If you make another call, auto-redial is cancelled. • To cancel a retry, lift and replace the handset.
Samsung iDCS500 iDCS Keyset User Guide PAGING AND MESSAGING MAKING AN INTERNAL PAGE To make an announcement through keyset speakers: 1. 2. 3. 4. Lift the handset. Press the PAGE key (or select the PAGE soft key in the OTHER menu). OR Dial 55. Dial the desired zone number 1, 2, 3 or 4. OR Dial 0 to page all internal zones. After the attention tone, make your announcement. Note: If you have a separate PAGE key dedicated to each page zone, press the dedicated PAGE key to dial the required zone number.
Samsung iDCS500 iDCS Keyset User Guide ALL PAGE To page all designated keysets and external speakers at the same time: 1. 2. 3. 4. Lift the handset. Press the PAGE key (or select the PAGE soft key in the OTHER menu). OR Dial 55. Press the V key, or press the PAGE (ALL) key if assigned. After the attention tone, make your announcement. Note: The LED on the PAGE key will only light when an All Page is in progress. MEET ME PAGE / MEET ME ANSWER 1. 2. 3. 4. 5. 6. Lift the handset.
Samsung iDCS500 3. 4. iDCS Keyset User Guide Replace the handset when finished. Lift the handset and make a page announcement as described above (example: “Call for John Smith, park two”). To Retrieve a Parked Call from Orbit: • Press the PARK key and dial the announced orbit number (0–9). You will be connected to the parked call. Note: § You must have a PARK key or Park access code to retrieve and place calls in park orbits.
Samsung iDCS500 iDCS Keyset User Guide MESSAGE WAITING INDICATIONS You can inform another station user that you wish to speak with them by leaving a message waiting indication at their keyset. Other users may leave message waiting indications at your keyset. SETTING A MESSAGE WAITING INDICATION When you are calling another extension or extension group and no one answers or you receive a busy signal, you can leave a message waiting indication: 1.
Samsung iDCS500 iDCS Keyset User Guide ber. Your Message key LED and keyset status indicator will stop flashing. Note: If the Hot Keypad feature has been turned off, you must first lift the handset or press the Speaker key before you begin dialling. VIEWING, CLEARING AND RETURNING MESSAGES If your Message key and keyset status indicator are flashing, you can view the message waiting indications before you answer them. There may be up to five indications left at your extension.
Samsung iDCS500 iDCS Keyset User Guide PROGRAMMED MESSAGES When you plan to be away from your phone for any length of time, you can leave a programmed station message on your phone’s display (e.g. “In a Meeting”). Display keysets calling you will also see this message. The message may also contain instructions for callers to follow. In ‘L’ version systems there are 30 possible messages (01–30). In ‘M’ version systems there are 20 possible messages (01–20).
Samsung iDCS500 iDCS Keyset User Guide SETTING A MESSAGE IF NO KEYS ARE PROGRAMMED § Dial 48 followed by a message code 01–30. If you want to select a message indicating that you will be returning to your desk at a specific time or date, refer to Advanced Programmed Messages, below. To Cancel a Message You Have Set § Dial 48 followed by 00. Note: If the Hot Keypad feature has been turned off, you must first lift the handset or press the Speaker key before you begin dialling.
Samsung iDCS500 • iDCS Keyset User Guide Use the Volume keys to scroll through the programmed message options. SETTING AN ADVANCED MESSAGE 1. 2. 3. 4. With the handset on-hook, dial Transfer 115. Dial a message code (26-30) or press the Volume keys to select a message. Depending on your message selection, enter a time or date as follows: - Time is two digits for hour (range 01–23) and two digits for minutes (range 00–59) (e.g.
Samsung iDCS500 iDCS Keyset User Guide CONVENIENCE FEATURES DO NOT DISTURB (DND) Use this feature when you want to block incoming calls to your keyset. You will still be able to make outgoing calls while in DND mode. § While on-hook, press the DND key (the key LED turns on). OR Dial 401. The keyset status indicator flashes red (and ‘DO NOT DISTURB’ is displayed in the LCD). TO CANCEL DND § Press the DND key or dial 400. The DND key LED turns off and your display returns to normal.
Samsung iDCS500 2. iDCS Keyset User Guide The key will light red. (Lower case ‘mute’ is displayed in the LCD.) To resume speaking, press the MUTE key (or mute soft key). The key LED turns off. (Upper case ‘MUTE’ is displayed in the LCD.) BACKGROUND MUSIC When a music source is supplied, you can listen to music through the speaker in your keyset. § § While on-hook, press the HOLD key to hear music. Press the HOLD key again to turn music off.
Samsung iDCS500 iDCS Keyset User Guide ANSWERING ALARMS When the alarm rings, you will hear a series of short rings, repeated three times, and ‘ALARM REMINDER’ is displayed in the LCD. § Lift the handset to answer the alarm. If you do not, the alarm will alert you two more times at 5-minute intervals. Note: You can also select to have a specific reminder message displayed on your keyset. See Alarm Reminder Messages in the section “Display Fe atures”.
Samsung iDCS500 iDCS Keyset User Guide Either extension user can press the BOSS key to make a voice call to the other extension. This will override any DND set at the other extension. The key will light red when the other extension is in use. TRANSFERRING A CALL TO AN EXECUTIVE EXTENSION IN DND 1. 2. Press the Transfer key followed by the BOSS key. Hang up to complete a blind transfer. OR Wait for the user to answer, announce the call and hang up to complete a screened transfer.
Samsung iDCS500 iDCS Keyset User Guide ACCT KEY WITH NO EXTENDER • During any outside call, press the ACCT key. • Enter the 3-digit account code bin number. Your conversation will not be interrupted. ACCT KEY WITH EXTENDER ‘000’ • During any outside call, press the ACCT key. • Enter the account code (maximum 12 digits, including V and #). Press the ACCT key again. Your conversation will not be interrupted.
Samsung iDCS500 iDCS Keyset User Guide 1. 2. 3. While on-hook, press the Transfer key and dial 100. Dial your 4-digit extension passcode. Dial 1 to set the keyset to Locked Out OR Dial 2 to set the keyset to Locked All. 4. Press the Transfer key to store your selection. UNLOCKING YOUR KEYSET 1. 2. 3. 4. While on-hook, press the Transfer key and dial 100. Dial your 4-digit extension passcode. Dial 0 to set the keyset to Unlocked. Press the Transfer key to store your selection.
Samsung iDCS500 iDCS Keyset User Guide Note: • If you are voice announcing to an extension close to you, use the handset to avoid an echo effect. • You cannot announce to single line telephones. RECEIVING OHVA CALLS If you receive an off-hook voice announcement, you will hear the announcement in the handset receiver or over the keyset speaker while you are talking on your current call. • • Press the flashing Call key.
Samsung iDCS500 iDCS Keyset User Guide IN GROUP / OUT OF GROUP If your keyset is assigned to a station ring group, you can remove your keyset from the group (and re-enter it later). While you are out of the group, you can receive calls to your extension number but not calls to the group number. If you have an IN/OUT key programmed: 1. 2. 3. Press the IN/OUT key. It will light red when your keyset is in the group. Press the IN/OUT key again to exit the group and turn the light off.
Samsung iDCS500 iDCS Keyset User Guide CUSTOMISING YOUR KEYSET AME BGM If you are using Answering Machine Emulation (AME), this feature selects whether you will hear your personal greeting or Background Music (BGM) while callers are listening to your personal greeting. A BGM source must be selected for this to work. This feature only applies if there is a Cadence or SVMi-8 Voice Mail card installed in the system and your keyset has a programmed AME key. 1. 2. 3.
Samsung iDCS500 iDCS Keyset User Guide CHANGE YOUR PASSCODE By default, your extension passcode is 1234. You can change this passcode to any 4-digit number. You may be required to do this in order to use some special features. 1. 2. 3. 4. 5. While on-hook, dial Transfer 101. Dial your existing (old) passcode. Dial a new passcode (must be four characters, e.g. 3456). You can use numbers 0–9. Redial the new passcode to verify. If successful, you will hear two beeps.
Samsung iDCS500 iDCS Keyset User Guide HEADSET OPERATION When using a headset, you press the ANS/RLS key to answer and release calls. You can switch between handset mode and headset mode easily. 1. 2. 3. While on-hook, dial Transfer 110. Dial 021 to use the headset or 020 to use the handset. (Or use the soft keys and Volume keys to select the option in the display.) Press the Transfer key to store your selection. If you have a programmed HDSET key, press this to select Headset mode.
Samsung iDCS500 iDCS Keyset User Guide REJOINING A PAGE This feature allows you to hear the remaining portion of an ongoing internal page after you return your keyset to idle. To enable this feature: 1. 2. 3. While on-hook, dial Transfer 110. Dial 051 to turn this feature on or 050 to turn it off. (Or use the soft keys and Volume keys to select the option in the display.) Press the Transfer key to store your selection.
Samsung iDCS500 iDCS Keyset User Guide CALLER ID REVIEW ALL (‘L’ VERSION SYSTEMS ONLY) This feature allows you to review Caller ID information for calls sent to your station. This list is up to fifty calls on a first in, first out basis. The list includes calls that you answered and calls that rang your station but that you did not answer. When reviewing this list, you can press a key to return the call. 1. 2. 3. With you handset on-hook, dial Transfer 110.
Samsung iDCS500 iDCS Keyset User Guide DISPLAY FEATURES DISPLAY MENUS Keyset display menus are discussed briefly at the start of this guide (in the section “Things You Should Know.”) There are a number of menus available depending on the activity of your keyset, i.e. making calls, receiving calls, operating features and so on. When your keyset is idle, pressing the Scroll key will display the start-up menus (CALL, OTHER, ANS and VM).
Samsung iDCS500 iDCS Keyset User Guide Outside and internal calls ringing to an extension group will display “CALL FOR XXX” where XXX is the extension group number (e.g. 501). This allows you to answer calls directed to your group in a different way to calls directed to your extension. SETTING EXTENSION NAMES You can assign a name up to 11 characters long to your keyset. This allows other display keyset users to see who is calling them and to call you using the Dial by Directory feature (below).
Samsung iDCS500 iDCS Keyset User Guide • Press the “A” key to toggle between upper and lower case letters. (Refer to Programming Personal Speed Dial Numbers in the section “Dialling Features” for the position of the “A” key on your keyset.) 3. Press the Transfer key to store the name. CALL LOG To view the last 50 outside numbers that you dialled and received, use the Call Log option. While using this feature you are presented with a number of options for dealing with these numbers.
Samsung iDCS500 iDCS Keyset User Guide PERSONAL SPEED DIAL NAMES Each personal speed dial number you create can have a name of up to 11 characters assigned to it. This name is used to select the speed dial bin when you use the Dial by Directory feature (see below). To program speed dial names: 1. Press the Transfer key and dial 106. 2. Dial the speed dial number 00–49. 3. Enter the name using the procedure described in Setting Extension Names, above. 4. Press the Transfer key to store the speed dial name.
Samsung iDCS500 iDCS Keyset User Guide CALL DURATION TIMER The system can be set to time outside calls automatically. A few seconds after you dial a telephone number, the timer will appear in the display. (It appears immediately for incoming calls.) See Auto Timer, below. To manually begin timing a call, you can use the Timer function. See Timer Function, below. AUTO TIMER You can have the timer automatically start when you answer incoming calls, or after a short delay on an outgoing call. 1. 2. 3.
Samsung iDCS500 iDCS Keyset User Guide ALARM REMINDER MESSAGES You can use the appointment reminder/alarm feature (refer to the section “Convenience Features”) and create a 16-character reminder message. When the alarm rings, your message will appear instead of the normal ‘ALARM REMINDER’ message. To program reminder messages: 1. 2. 3. 4. 5. 6. 7. Press the Transfer key and dial 116. Dial the alarm number 1, 2 or 3. Dial the time you want the alarm to go off.
Samsung iDCS500 3. Enter the key extender. The following table shows the keys which can be assigned extenders, and the range of values allowed for each key according to system type.
Samsung iDCS500 iDCS Keyset User Guide There are 25 messages (01-25) stored in system memory that can be sent to another display keyset. (Refer to Programmed Messages in the section “Paging and Messaging.”) If programmed, your keyset will display a TMSG option in the LCD. 1. Press the TMSG soft key to begin text messaging. 2. Dial the 2-digit number for the desired message OR use the Volume keys to scroll through the available messages and select. 3. Press the SEND soft key.
Samsung iDCS500 iDCS Keyset User Guide VIEWING THE NEXT CLIP CALL In the event that you have a call waiting or a camped-on call at your keyset, you can display CLIP information associated with the call. Either the CLIP name or number will show in the display depending on your CLIP display selection (see above). To view CLIP information for calls in queue at your keyset, press the NEXT key. If your keyset does not have a NEXT key, select NEXT from the CLIP menu in the display.
Samsung iDCS500 iDCS Keyset User Guide From an idle keyset: 1. 2. 3. Press the INQIRE key. OR Press the Scroll key and then the OTHER soft key. Press the Scroll key again and select INQIRE from the CLIP menu. Dial the trunk number. You can now answer the call by pressing the ANS soft key. OR You can use the NND menu to view more information about this call. OR You can return to the idle condition by pressing the IGNORE soft key. If you are already on a call: 1. 2. 3. Press the INQIRE key.
Samsung iDCS500 2. 3. iDCS Keyset User Guide If you have entries in your review list, the oldest call will be shown first. You can now press CLEAR to clear this entry. OR Press the NND soft key to view more information about this call. OR Press the DIAL soft key to call this person back. OR Press the Scroll key and then press the STORE soft key to save this number in a personal speed dial location. Note: Each keyset is allowed 10 speed dial numbers by default.
Samsung iDCS500 iDCS Keyset User Guide ADD-ON MODULE The 64- or 14-button add-on module (AOM) is used when you need more programmable keys. The extra programmable keys are used exactly like those on your keyset. They can be programmed to be DSS keys, C.O. line (DTS) keys, one-touch speed dial keys, and so on. 14 BUTTON AOM -- PROGRAMMABLE KEYS WITH RED LEDs Used to call stations directly, to indicate busy conditions of other stations, for One-Touch dialling and many other system features.
Samsung iDCS500 iDCS Keyset User Guide 64 BUTTON AOM -- PROGRAMMABLE KEYS WITH RED LEDs Used to call stations directly, to indicate busy conditions of other stations, for One-Touch dialling and many other system features.
Samsung iDCS500 iDCS Keyset User Guide PERSONAL SPEED DIAL NUMBERS (Print these pages for each keyset user to complete with their pe rsonal details) CODE NAME TELEPHONE NUMBER 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 – 68 –
Samsung iDCS500 iDCS Keyset User Guide 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 – 69 –
Samsung iDCS500 iDCS Keyset User Guide 38 39 40 41 42 43 44 45 46 47 48 49 – 70 –
Samsung iDCS500 iDCS Keyset User Guide SYSTEM ACCESS CODES iDCS500 telephone systems have the following preset (default) feature access codes. These codes can be used if a key is not available for the feature you want to use. Standard telephone users must always dial these codes.
Samsung iDCS500 iDCS Keyset User Guide Changed System Access Codes Please enter the feature access codes configured for your system if different from the default codes shown in the table above.
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