Table of Contents Home Page OfficeServ 7100 TECHNICAL MANUAL USER INSTRUCTIONS TABLE OF CONTENTS APRIL 2007 T A B L E O F C O N T E N T S USER INSTRUCTIONS SECTION PART 1 DESCRIPTION PAGE ENHANCED DISPLAY PROGRAMMING 1.1 OVERVIEW ........................................................................................... 1.1 1.2 LOCKING YOUR KEYSET ................................................................... 1.4 1.3 CHANGING YOUR PASSCODE .................................................
Home Page OfficeServ 7100 TECHNICAL MANUAL Table of Contents USER INSTRUCTIONS PART 1 APRIL 2007 PART 1. ENHANCED DISPLAY PROGRAMMING 1.1 OVERVIEW • iDCS KEYSETS This diagram illustrates the keys on a iDCS 28 BUTTON and a iDCS 18 BUTTON keyset that have special functions during programming. When required, these keys will be referred to by the names described in the diagram. 1.
Home Page OfficeServ 7100 TECHNICAL MANUAL Table of Contents USER INSTRUCTIONS PART 1 APRIL 2007 This diagram illustrates the keys on a iDCS 8 BUTTON keyset that have special functions during programming. When required, these keys will be referred to by the names described in the diagram. • ITP and DS 5000 Series Keysets This diagram illustrates the keys on an ITP 5021-D keyset. The ITP and DS 5000 keysets have keys that have special functions during programming.
Home Page OfficeServ 7100 TECHNICAL MANUAL Table of Contents USER INSTRUCTIONS PART 1 APRIL 2007 1.2 LOCKING YOUR KEYSET You can lock your keyset to prevent other people from making or receiving calls while you are away. You can unlock it when you return. ACTION DISPLAY 1. Press the transfer key followed by 100 Display shows [201] STN LOCK PASSCODE:_ 2. Enter your passocde Default is 1234 [201] STN LOCK UNLOCKED 3. Enter 1 for locking outgoing calls (Internal calls will still be allowed).
Home Page OfficeServ 7100 TECHNICAL MANUAL Table of Contents USER INSTRUCTIONS PART 1 APRIL 2007 1.3 CHANGING YOUR PASSCODE Each keyset user can set or change his/her individual passcode. This passcode is used to lock or unlock keysets, for toll restriction override and to access the DISA feature. NOTE: Default passcodes cannot be used for toll restriction override or for DISA access. ACTION DISPLAY 1. Press the transfer key followed by 101 Display shows [201] PASSCODE OLD CODE:_ 2.
Home Page OfficeServ 7100 TECHNICAL MANUAL Table of Contents USER INSTRUCTIONS PART 1 APRIL 2007 1.4 CALL FORWARDING The OfficeServ 7100 allows the system administrator to program the call forward destinations for other station users. This MMC also allows call forward to be set after the destination has been entered. The OfficeServ 7100 system allows four types of call forwarding: FORWARD ALL, FORWARD NO ANSWER, FORWARD BUSY, and FORWARD DND.
Home Page OfficeServ 7100 TECHNICAL MANUAL Table of Contents USER INSTRUCTIONS PART 1 APRIL 2007 2. Dial 0 – 4 to select forward type OR Press UP or DOWN to select forward type and press RIGHT soft key to move cursor [201] FORWARD 1:ALL CALL:NONE 3. Dial destination number (e.g., 201) OR Press UP or DOWN to select destination and press RIGHT soft key to move cursor [201] FORWARD 1:ALL CALL:205 4.
Home Page OfficeServ 7100 TECHNICAL MANUAL Table of Contents USER INSTRUCTIONS PART 1 APRIL 2007 1.5 SETTING YOUR ANSWER MODE Each keyset can have its answer mode for intercom calls set to one of the following options: RING—The station will ring in one of eight custom ring patterns. Calls are answered by pressing the ANS/RLS key or lifting the handset. AUTO—After giving a short attention tone, the station will automatically answer calls on the speakerphone. When a C.O.
Home Page OfficeServ 7100 TECHNICAL MANUAL Table of Contents USER INSTRUCTIONS PART 1 APRIL 2007 1.6 PROGRAMMING YOUR STATION’S NAME Names are written using the keypad. Each key press selects a character. Pressing the dial pad key moves the cursor to the next position. For example, if the directory name is “SAM SMITH,” press the number “7” four times to get the letter “S.” Press the number “2” once to get the letter “A.” Continue selecting characters from the table below to complete your message.
Home Page OfficeServ 7100 TECHNICAL MANUAL Table of Contents USER INSTRUCTIONS PART 1 APRIL 2007 1.7 PROGRAMMING PERSONAL SPEED DIAL LOCATIONS You can program frequently dialed telephone numbers in a personal speed dial list. Each station user begins with ten numbers 00–09 and may be assigned up to fifty numbers. See your system administrator to determine the amount assigned to your station. NOTE: Press button B for flash and button C for pause.
Home Page OfficeServ 7100 TECHNICAL MANUAL Table of Contents USER INSTRUCTIONS PART 1 APRIL 2007 1.8 NAMING YOUR PERSONAL SPEED DIAL LOCATIONS This program allows a character name to be entered for each personal speed dial location. This name enables the speed dial number to be located when using the directory dial feature. The directory dial feature allows the display keyset user to select a speed dial location by scanning its name. There are up to 11 characters that can be used. ACTION DISPLAY 1.
Home Page OfficeServ 7100 TECHNICAL MANUAL Table of Contents USER INSTRUCTIONS PART 1 APRIL 2007 1.9 ADDING EXTENDERS TO KEYS This program allows you to assign key extenders to make a general access feature key more specific.
Home Page OfficeServ 7100 TECHNICAL MANUAL Table of Contents USER INSTRUCTIONS PART 1 APRIL 2007 1.10 CHECKING STATION STATUS This program displays the following attributes of a station port. This is a read only feature. 0 1 2 3 4 5 6 PORT # PICKUP GROUP SGR BOSS-SECR PAGE COS NO TENANT GROUP Cabinet 2 Slot 3 None, 01–20 Station Group Number None, 1–4 Page Zone (1–4) COS (1–30) per Ring Plan (01–06) 1 ACTION DISPLAY 1.
Home Page OfficeServ 7100 TECHNICAL MANUAL Table of Contents USER INSTRUCTIONS PART 1 APRIL 2007 1.11 CHANGING YOUR TIME AND DATE DISPLAY Display keysets will always have the date and time displayed when not in use. You can select from the following display options: 0 COUNTRY Sets overall display format and has two options 0 = ORIENTAL MM/DD DAY HH:MM 1 = WESTERN DAY DD MM HH:MM 1 CLOCK Sets format of clock display and has two options 0 = 12 HOUR (Displays 1 P.M.
Home Page OfficeServ 7100 TECHNICAL MANUAL Table of Contents USER INSTRUCTIONS PART 1 APRIL 2007 1.12 SETTING STATION ON/OFF OPTIONS The OfficeServ 7100 allows the system administrator to set any of the keyset features listed below. FEATURES DESCRIPTION 00 AUTO HOLD Automatically places an existing C.O. call on hold if a CALL button, trunk key or trunk route key is pressed during that call. 01 AUTO TIMER Automatically starts the stopwatch timer during a C.O. call.
Home Page OfficeServ 7100 TECHNICAL MANUAL Table of Contents USER INSTRUCTIONS PART 1 APRIL 2007 FEATURES 13 SECURE OHVA 14 NOT FOR USA 15 AUTO ANS CO 16 ENBLOCK 2LED 17 STN NO RING DESCRIPTION When set to OFF an OHVA will be heard through the keyset speaker rather than the handset. This option determines whether CO calls arriving at a station will be auto answered if auto answer is selected in MMC 103.
Home Page OfficeServ 7100 TECHNICAL MANUAL Table of Contents USER INSTRUCTIONS PART 1 APRIL 2007 If option 04 from above list is dialed at Step 2 [201] STN ON/OFF KEY TONE :ON If option 06 from above list is dialed at Step 2 [201] STN ON/OFF RING PREF :ON If option 07 from above list is dialed at Step 2 [201] STN ON/OFF DISPLAY :TIME If option 08 from above list is dialed at Step 2 [201] STN ON/OFF AUTO CAMPON :ON If option 10 from above list is dialed at Step 2 [201] STN ON/OFF AME PASSCODE :O
Home Page OfficeServ 7100 TECHNICAL MANUAL Table of Contents USER INSTRUCTIONS PART 1 APRIL 2007 1.13 SELECTING A RING TONE Each keyset user can select one of eight ring frequencies. ACTION DISPLAY 1. Press the transfer key followed by 111 Display shows [201] RING TONE SELECTION 6 2. Dial 1–8 to select the ring tone OR Press UP or DOWN to select the ring tone Press the right soft key to move the cursor [201] RING TONE SELECTION 5 3. Press the transfer key to store and exit 1.
Home Page OfficeServ 7100 TECHNICAL MANUAL Table of Contents USER INSTRUCTIONS PART 1 APRIL 2007 1.14 ALARM REMINDER Station users can have three alarms programmed at their phones. Each alarm may be one of the following three types: 0. NOTSET 1. TODAY ONLY 2. DAILY The alarm is not set. The alarm will ring at the programmed time and be canceled automatically. The alarm will ring each day at this time. ACTION DISPLAY 1.
Home Page OfficeServ 7100 TECHNICAL MANUAL Table of Contents USER INSTRUCTIONS PART 1 APRIL 2007 1.15 STATION VOLUME This procedure allows users to view and set the level of the volume for your keyset. 0. RING VOLUME Set a level for your keyset ring volume. There are eight levels of volume; level 1 is the lowest and level 8 is the highest. 1. OFF-RING VOL Set a level for your keyset off-hook ring volume. There are eight levels of volume; level 1 is the lowest and level 8 is the highest. 2.
Home Page OfficeServ 7100 TECHNICAL MANUAL Table of Contents USER INSTRUCTIONS PART 1 APRIL 2007 If option 1 from above list is dialed at step 2 [201] STN VOLUME OFF-RING VOL:4 If option 2 from above list is dialed at step 2 [201] STN VOLUME HANDSET VOL:4 If option 3 from above list is dialed at step 2 [201] STN VOLUME SPEAKER VOL:13 If option 4 from above list is dialed at step 2 [201] STN VOLUME BGM VOLUME :13 4. Press the transfer key to store and exit 1.
Home Page OfficeServ 7100 TECHNICAL MANUAL Table of Contents USER INSTRUCTIONS PART 1 APRIL 2007 1.16 SETTING A PROGRAMMED MESSAGE When you will be away from your phone for any length of time, you can leave a programmed message. Display stations calling you will see this message and be informed of your status or follow your instructions. ACTION DISPLAY 1. Press the transfer key followed by 115 Display shows [201] PGMMSG(00) CANCEL VAC MSG 2. Dial 00–20 to select message number, e.g.
Home Page OfficeServ 7100 TECHNICAL MANUAL Table of Contents USER INSTRUCTIONS PART 1 APRIL 2007 1.17 ALARM REMINDER WITH MESSAGE Station users can have three alarms programmed at their phones. Each alarm may be one of the following three types: 0. NOTSET 1. TODAY ONLY 2. DAILY The alarm is not set. The alarm will ring at the programmed time and be canceled automatically. The alarm will ring each day at this time.
Home Page OfficeServ 7100 TECHNICAL MANUAL Table of Contents USER INSTRUCTIONS PART 1 APRIL 2007 1.18 CALLER ID DISPLAY The station user can change the order in which the CLI, Caller ID and/or ANI information is displayed on an LCD set during a transferred call. CLI display options are the following: 0. NO DISPLAY No CLI data will be displayed. 1. NUMBER FIRST The CLI number received from the Central Office will be displayed first. 2.
Home Page OfficeServ 7100 TECHNICAL MANUAL Table of Contents USER INSTRUCTIONS PART 1 APRIL 2007 2. Dial 0 or 1 to select CID or ANI OR Press UP or DOWN to select CID or ANI and press the right soft key [201] ANI DISP NUMBER FIRST 3. Dial display option 0, 1 or 2, e.g., 2 OR Press UP or DOWN to select option [201] CID DISP NAME FIRST 4. Press the transfer key to store and exit 1.
Home Page Table of Contents ITP-5112L ITP-5112L User Guide For OfficeServ™ 100, OfficeServ™ 500, OfficeServ™ 7000 Series 04/2007
Home Page Table of Contents ITP-5112L TABLE OF CONTENTS ABOUT THIS BOOK ....................................................................................1 THINGS YOU SHOULD KNOW ASSEMBLING YOUR KEYSET ................................................2–8 ........................................................9 ITP-5112L SETUP ........................................................................................10 Initializing the ITP-5112L.........................................................
Home Page Hold Recall ......................................................................................................................................24 Consultation Hold ........................................................................................................................24 Retrieving Calls Held at Another Station..............................................................................24 Transferring Calls ........................................................................
Home Page Table of Contents ITP-5112L Managing Key Assignments ....................................................................................................59 LCR with Clear ................................................................................................................................60 Backspace with LCR......................................................................................................................60 Text Messaging ...........................................
Home Page THINGS YOU SHOULD KNOW USER ORIENTATION The ITP model telephones are called “IP keysets”. The IP keyset incorporates buttons or “keys” that are used to access or activate the many features of your office phone system. The lower five buttons (ten total) that reside on either side of the Large Display screen are programmable buttons. This means they can be programmed for a specific function on your keyset and that same button can be something different on another keyset.
Home Page Table of Contents ITP-5112L SCREEN BUTTON SCROLL BUTTON ASSEMBLY The 5112L incorporates a SCREEN button. This button allows you to choose your keyset’s idle screen display. The default is CALENDAR. The options are STATION FIXED FEATURE buttons (two levels), or STATION PROGRAMMABLE buttons (ten levels). The scroll button is actually a type of thumbwheel assembly. You may use it to scroll through the station screens.
Home Page Note that the DIRECTION BUTTON has four icons, at the top, bottom, left and right of the ENTER button. These icons are used to navigate directly to particular programming options from the CALENDAR screen. Pressing the top (INFO) icon will take you directly to the STATUS INFO SCREEN. The bottom (TONE) icon will take you to the Sound/Screen Menu. The left side (MESSAGE) icon will take you to the Text Message Menu. The right side (PHONE) icon will take you to the PhoneBook Menu.
Home Page ITP-5112L KEYSET Color LCD Panel Displays a large quantity of information so that the users can easily search. Volume Button Used to adjust the volume of the handset, speakerphone, ringer, background music and page. Select Button (6) • Place the keyset face down on a flat surface. Select Buttons (6) To select a specific item the user can simply press the Select button next to the item.
Home Page ITP-5112L SETUP INITIALIZING THE ITP-5112L Initially the ITP-5112L IP keyset will need to be setup to operate within the users network.The Setup Menu is also used to make changes to the keyset, in the event that the system information should change. The option chosen via scroll button will be highlighted. The station numbers will be automatically set by the OfficeServ 100, the OfficeServ 500, or the OfficeServ 7000 Series systems once the necessary information has been entered into the IP keyset.
Home Page 6. FACTORY RESET If [1. Manual IP] is selected, the user must enter the IP address, subnet mask, and gateway value for the customer network that the 5112L resides on. • If [2. DHCP] is selected, the IP address, subnet mask, and gateway value will be set to the default values automatically. (Choose this option only if a DHCP server is available on the local network). • [3.
Home Page Load and Upgrade Set/Modify The fourth item [4. Load & Upgrade Setup] sets or modifies the IP phone’s software version. Use extreme caution when upgrading the keyset. Select the [4. Load & Upgrade] item. The screen below is displayed. 1.TFTP Server Setup 2.Upgrade Start • [1.TFTP Server Setup]: This option is used to enter the IP address of the TFTP Server which hosts the ITP software. • [2.
Home Page OUTSIDE CALLS • MAKING AN OUTSIDE CALL • • IMPORTANT: Put phone in OVERLAP MODE: Press the MENU button. Select SETUP and then select DIAL MODE. Change it to OVERLAP. If your phone is not in OVERLAP mode you must always press the SEND button after dialing the digits to send the call.
Home Page 2. While a call is ringing in, press the SCREEN button to display the programmable button screen. This will enable you to view and invoke any of the station features that you may wish. UNIVERSAL ANSWER Outside lines may be programmed to ring a general alerting device. To answer calls ringing this device, dial 67—OR—press the UA button. This device can operate in any one of the six different ring plans.
Home Page INTERCOM CALLS CALLING OTHER STATIONS • • • Dial the extension number or group number. Wait for the party to answer. If you hear a brief tone burst instead of ringback tone, the station you called is set for Voice Announce or Auto Answer. Begin speaking immediately after the tone. Finish the call by replacing the handset or pressing the END button. NOTES: 1. If you have a DSS button assigned to an extension or station group, you may press this button instead of dialing the number. 2.
Home Page 2. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER button before dialing. Table of Contents ITP-5112L CALL PROCESSING AUTO CAMP-ON When you want to automatically camp on to a busy station without pressing the camp on button every time you call a busy station, you can set your phone for auto camp-on. • • • With the handset on-hook, press TRANSFER and then dial 110. Dial 081 to turn ON auto camp-on or 080 to turn it OFF.
Home Page HOLD RECALL • When your phone rings, lift the handset or press the SEND button to answer the recall. If you do not answer this recall within a pre-programmed period of time, it will go to the system operator. Transfer is used to send any calls to another extension in one of two ways.You can do a screened transfer by informing the other extension who is calling or you can do a blind transfer without notification.
Home Page TRANSFER TO VOICEMAIL This feature is used to send a call directly to a voice mailbox.Your keyset must have a correctly programmed VT button to accomplish this. To transfer a call directly to a voice mailbox: • • While on a call, press the VT button and dial the mailbox number. Hang up when dialing is completed.
Home Page Table of Contents ITP-5112L Using Conference Groups 2. From the LCD: • • • • • Press the MENU button, scroll to the CALL FORWARD icon, press ENTER. Scroll to the desired Forward Option. Press ENTER button. You will be prompted to enter the Forward Destination. Enter it and press ENTER. • • • From the idle condition press the CONFERENCE button. Select the Conference Group by pressing the corresponding soft key on the left.
Home Page STATION CALL PICKUP To pick up (answer) a call ringing at another station, lift the handset and dial 65 plus the extension number of the ringing phone. If you have a DP key assigned with a station number, you only need to press this DP key with the flashing light to answer this ringing station. NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER button before you begin dialing.
Home Page 1. BY SPEED DIAL #: Searches all speed dial numbers assigned to the phone. Enter the speed dial number of the party you wish to call. When the number is displayed, press ENTER and the number will be automatically dialed for you. • • • • If you press ENTER without entering a speed dial number, all registered numbers will be displayed. • 2. BY NAME: Searches for a telephone number by names associated with them. Enter the name in the “By Name” box and press ENTER.
Home Page DIAL - Dials the displayed number. PREVIOUS - Moves you to the previous entry. EXIT - Exit programming and return to idle screen. NEXT - Moves you to the next entry. • Press END to return to idle screen. LAST NUMBER REDIAL To redial the last telephone number you dialed, press the REDIAL button or dial 19. To redial the last telephone number you dialed, from the Main Fixed screen, press the LAST REDIAL button. NOTES: 1.
Home Page PAGING AND MESSAGING • • • Table of Contents ITP-5112L Press WAIT or TRANSFER. Remain off-hook until the person dials 56 from any phone. The paged person will be automatically connected with you. MAKING AN INTERNAL PAGE CALL PARK AND PAGE To make an announcement through the keyset speakers in the idle condition: When you have an outside call for someone who is not at his/her desk, you can park the call prior to paging.
Home Page • You will be connected to the parked call. NOTES: 1. If the call is not retrieved within a pre-programmed period of time, it will recall your keyset and have a slow flashing amber light. You cannot park and page intercom calls. 2. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER button before you begin dialing.
Home Page CONVENIENCE FEATURES DO NOT DISTURB • While on-hook, press the DND button or dial 401. The DND button indicator will be lit steady to remind you of this mode. To cancel DND, press the DND button again or dial 400.The DND button indicator goes blank. You can make calls while in the DND mode. NOTES: 1. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER button. 2.
Home Page From the LCD: • • • • • • • • Press MENU button. Scroll to E-DIARY option, press ENTER. Scroll to ALARM option and press ENTER—OR—you may dial 2 and immediately enter the option. Choose the desired ALARM NUMBER (1/2). Enter TIME via the dial pad in 24-hour format. Set RING TONE via the direction button (left/right). Each tone is heard. Set REPEAT DURATION via the direction button. Press ENTER when finished. • • • • Table of Contents ITP-5112L Write your message using the dial pad buttons.
Home Page CALLING THE DOOR PHONE/ ROOM MONITOR You may call the door phone and listen to what may be happening outside or in another room. • • • Dial the extension number of the door phone. You will be connected to the door phone and you can listen or have a conversation. If an electric door lock release is installed, dial 13 to unlock the door. NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER button.
Home Page • Pressing the EXEC DIVERT button, when the keyset is in idle status, will divert all calls after, to the Secretary station. Pressing the EXEC DIVERT button again, will cancel the divert function. GROUP LISTENING • Table of Contents ITP-5112L Press CANCEL to return to Main Config Menu—OR—press END to return to idle screen.
Home Page OHVA BLOCK Your keyset can be programmed with an OHVA Block (BLOCK) button. Pressing this button will prevent anyone from making an OHVA to you until you press the button again and cancel the blocking. OHVA REJECT Your keyset can be programmed with an OHVA Reject (REJECT) button. Pressing this button while receiving an OHVA call will disconnect the voice announcing party and return you to your original call.
Home Page Table of Contents ITP-5112L SELECT RING TONE SET ANSWER MODE (INTERCOM) Each ITP-5112L user can select from a variety of ring tones. You can receive internal calls in one of three modes (see Answering Intercom Calls under Intercom Calls for descriptions). From the LCD: • • • • • • Press MENU button. Scroll to SOUND/SCREEN option and press ENTER. Scroll to RING TONE SELECT and press ENTER—OR—you may dial 1 and immediately enter the option. Select from one of the three categories: 1.
Home Page From the LCD: From the LCD: • • • • • • • • Press MENU button Scroll to SETUP option and press ENTER. Scroll to STATION ON/OFF and press ENTER—OR—you may dial 6 and immediately enter the option. Scroll to AUTO HOLD, press ENTER to change option status. Press CANCEL to enter change and return to the Main Configuration Menu— OR—press END to return to idle screen. • • Table of Contents ITP-5112L Press MENU button. Scroll to SETUP option, press ENTER.
Home Page • • • With the handset on-hook, press TRANSFER and then dial 110. Dial 061 to turn ring preference on or 060 to turn it off. Press TRANSFER to store your selection. From the LCD: • • • • • Press MENU button. Scroll to SETUP option, press ENTER. Scroll to STATION ON/OFF and press ENTER—OR—you may dial 6 and immediately enter the option. Scroll to RING PREF, press ENTER to change option status.
Home Page DISPLAY FEATURES DIRECTORY INFORMATION An 11 character directory name can be assigned to each extension number. Display keyset users can view the name of the called or calling station before answering. Each outside line can have an 11 character directory name. Incoming calls can be easily identified and answered with different greetings. Outside and internal calls ringing to a station group will display [CALL FOR xxx] where xxx is the station group number.
Home Page Table of Contents DISPLAY NUMBER DIALED VIEWING MESSAGE INDICATIONS Display keysets begin showing digits as they are dialed. They will stay in the display until the call duration timer comes on automatically or the TIMER button is pressed. If the call duration timer is not used, the number dialed will be displayed until the call is released, transferred or put on hold.
Table of Contents Home Page LCR WITH CLEAR STATION 201: LINDA received a call on line 702 When you are making outside call using LCR and dial an incorrect digit, you can press the CLEAR soft key to reenter the telephone number. You do not need to redial 9 to reaccess LCR. Talking on line 702 BACKSPACE WITH LCR If you misdial while using LCR, you can delete digits shown in the display by pressing the BACKSPACE soft key as many times as necessary.
Home Page CALLER ID SELECTING YOUR CALLER ID DISPLAY You can decide if you want to see the Caller ID name or Caller ID number in the display. Regardless of which one is selected, you can press the NND button to view the other pieces of Caller ID information. To select the type of Caller ID information you wish to view first. • • • • With the handset on-hook, press TRANSFER and then dial 119. Dial 0 for CID options, 1 for ANI options, or 2 for CLI options.
Home Page REVIEWING PAST CALLER ID CALLS This feature allows you to review CID information for calls sent to your keyset.This list can contain 10–50 calls in a last-in, first-out basis.The list includes calls that you answered and calls that rang your keyset but that you did not answer. When reviewing this list, you can press one button to dial the person back. The system must be using LCR to dial the stored number.
Home Page 3. DAILY PLANNER: See Alarm Reminder Programming Section. • Add NEW MEMO: Type in memo on keypad. Press MENU button to change fonts or add characters. To save press ENTER. When you select an existing MEMO, press MENU to edit it or delete it. 5. CALCULATOR • • Enter FIRST NUMBER, press NAVIGATION KEY associated with the proper operation. Enter SECOND NUMBER and press ENTER to display answer. 6. WORLD TIME: Displays times throughout the world.
Home Page Table of Contents 4. AOM PAGE SETUP 7. OUT CODE SETUP 5. DIAL MODE: Select dial type options. (enblock-requires SEND button to complete the call, or overlap - direct out dial) 8. NETWORK INFO: Provides all IP network related information. • • • Scroll to or dial 9, press ENTER. Scroll LEFT/RIGHT to select desired display option. Press ENTER, display confirms save. 6. STATION ON/OFF: Turn various features/functions on/off in the keyset.
Home Page Samsung Voicemail This section describes how to setup and use the various features available to a Subscriber. A Subscriber is a person that has been authorized access to the various features and services available in the Samsung Voicemail. Please review this section carefully before you use your Authorized Features and Services, known as Subscriber Services. Voicemail is one of the Subscriber Services available.
ITP-5112L Table of Contents Home Page Subscriber Services Menu SVMi-8 Subscriber Services Services Menu Calais Executary Menu Group New Messages Group Saved Messages 11 33 Listen to New Review Saved Messages Messages Group Messages Menu 1 Group Urgent Messages 2 Group Callback Requests 3 Group Reminders 4 5 6 7 8 9 # 0 * Group Private Messages Group Fax Only Messages Group Voice Only Messages Group Email Only Messages Pause, Resume Menu Prompting 1 Listen Menu 1 11 Personal Greetings Ma
Home Page GETTING STARTED 0 PLAY MENU OPTIONS Using your new Samsung Voicemail Subscriber Services is as simple as following a few simple spoken instructions. First time users should read this section as a tutorial. You should start with the following steps: EXIT TO AUTO ATTENDANT # PERSONAL SERVICES • Access your Subscriber Services Menu - You already know how to do this. From the Subscriber Services Menu: • • • • • Record a Primary/No-Answer Personal Greeting. Dial [5][1].
Home Page 99 Change playback speed of the recording. There are two levels of speed during playback. Dialing this code will toggle between the two speeds. 0 Table of Contents ITP-5112L b) Record your message at the tone. After recording the message, you will hear the Send Menu with the following functions: 1 2 3 4 5 6 # Play options. Pressing this key will play all the menu options available to you from this point.
Home Page Note: ALL Access Manager options MUST be individually allowed by the System Administrator for each Subscriber. They are: 1 When Follow Me is activated, the transfer will be supervised and confirmed. This means that if the call is not answered or if rejected by the Subscriber at the designated location it will be recalled to the Subscriber’s mailbox.
Home Page Example:“Hi this is John Smith. I'm sorry I am not available to answer your call. If someone else can help you, please enter the extension number now. Or, to leave me a message, press 1.” 2 6 This option is available only if the Administrator has assigned you the 'Busy Greeting' feature.
Home Page Setting Up Message Alert: ■ From the Subscriber Services Menu press [6] for Mailbox Administration. ■ Press [1] for Message Alert. ■ There are 4 options available to you: ITP-5112L This useful feature will allow you to cancel any messages that have NOT yet been picked up by the recipient. 5 Auto Play New Messages Press [2] to set the schedule when you would like to be notified.
Home Page Table of Contents ITP-5112L PERSONAL ADMINISTRATION SETTINGS # PERSONAL SERVICES This menu allows you to make changes to basic setup settings, that are rarely changed. Use these when you initially set up your personal Subscriber settings. You probably will not need to change them after that. The Personal Administration Menu is used to set your password and record your name. Many of these features must be allowed by the System Administrator.
Home Page Note: Remember if you know what digits to press, you can enter them at any time you do not have to wait to be prompted. This feature can be toggled on/off at anytime. Also if it is off you will be prompted within each subscriber menu to press zero for more options. This enables you to still be able to find out what to do if you were to get lost and extended prompting was disabled. KEYSET USER FEATURES The following options are available if you have a display keyset.
Home Page Table of Contents ITP-5112L PERSONAL SPEED DIAL NUMBERS SHORTCUTS Calling CODE NAME TELEPHONE NUMBER Calling a station that is busy or does not answer you can press [#] to immediately send the call to the called parties mailbox. 00 _________________________ _________________________ Call Divert to Voicemail 01 _________________________ _________________________ While receiving an incoming (ringing) call, dial [ ] to immediately send the caller to your personal voicemail box.
Home Page PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER 25 _________________________ _________________________ 26 _________________________ _________________________ 27 _________________________ _________________________ 28 _________________________ _________________________ 29 _________________________ _________________________ 30 _________________________ _________________________ 31 _________________________ _________________________ 32 _________________________ ______
Home Page N O T E S Table of Contents ITP-5112L
Home Page Table of Contents ITP-5121D ITP-5121D User Guide For OfficeServ™ 100, OfficeServ™ 500, OfficeServ™ 7000 Series 04/2007
Home Page Table of Contents ITP-5121D TABLE OF CONTENTS ABOUT THIS BOOK ....................................................................................1 THINGS YOU SHOULD KNOW ASSEMBLING YOUR KEYSET ................................................2–7 ........................................................8 ITP-5121D SETUP ..................................................................................9–15 OUTSIDE CALLS Making an Outside Call ..................................................
Home Page Table of Contents ITP-5121D DIALING FEATURES CUSTOMIZING YOUR KEYSET Speed Dialing ..................................................................................................................29 Programming Personal Speed Dial Numbers ..............................................29–30 One Touch Speed Dialing............................................................................................30 Last Number Redial ....................................................................
Home Page Table of Contents ITP-5121D SPECIAL APPLICATION MENU ..................................................61 Menu Options.........................................................................................................61–63 Outgoing Call Log ....................................................................................................61 Incoming Call Log ...................................................................................................61 Speed Dial...................
Home Page THINGS YOU SHOULD KNOW USER ORIENTATION The ITP model telephones are called IP keysets.The IP keyset incorporates buttons or “keys” that are used to access or activate the many features of your office phone system. The ITP-5121D keyset incorporates 21 programmable buttons. These 21 buttons are arranged in three rows of seven across the face of the keyset. Any of the system features or functions can be programmed to these buttons.
Home Page CONFERENCE BUTTON ITP-5121D The CONFERENCE button allows the user to set up a call with up to 5 parties (station or trunk). SEND BUTTON: If the station is programmed for Enblok Dial Mode, when dialing an outside telephone number or internal station number, you must press the SEND button to initiate the call. This button is also used when reviewing recently received or called numbers and answering incoming calls.
Home Page ITP-5121D Table of Contents ITP-5121D SYSTEM TONES The system provides several tones to assist you. Some of these tones are already familiar to you. LCD Panel Intercom Dial Tone—A steady tone that indicates you can begin dialing. Programmable Buttons (21) Soft Button DIAL TONE Scroll Button CONTINUOUS Status Indicator Ringback Tone—Indicates the station you dialed is ringing. RINGBACK TONE—1000 ms ON/3000 ms OFF CONTINUOUS Busy Tone—Indicates the station you dialed is busy.
Home Page ASSEMBLING YOUR KEYSET Place the keyset face down on a flat surface. • Insert notched ends of the support bracket into the channels located in the upper section of the bottom panel. Push towards the top of the keyset to lock in. • Plug the handset cord into the jack marked with the • Route the handset cord out the RIGHT side of the keyset as you look at it face down. • Plug an eight-conductor ethernet cable, from the wall, into the jack marked LAN on the back of the keyset.
Home Page IP SETUP MENU MENU STRUCTURE To enter the IP SETUP MENU, press the MENU button as soon as the ITP-5121D phone is connected to the power supply or Power over Ethernet LAN port. The IP SETUP MENU is configured as follows: When entering the IP setup menu, the LCD displays the following options: >1.SYSTEM EASY WIZARD Table of Contents ITP-5121D 1. SYSTEM EASY WIZARD This option will guide you through setting up all required parameters for connecting the ITP keyset to your system. 2.
Home Page NAVIGATING THE MENUS Setting IP Manually When programming within various menu options, information can be entered via the dial pad keys using [0]-[9] and [ ] dial keys, as well as utilizing the navigation button assembly. • From the “Network Mode Setup” Menu, select [1. MANUAL IP] and press ENTER. Next, press the END button to get to the NETWORK SETUP MENU as seen here. The button used for editing and their features are summarized below. BUTTON Table of Contents ITP-5121D 1.
Home Page NOTE: In the [3. NETWORK SET UP MENU], [1. NETWORK MODE SETUP] option, when [2. DHCP] is selected the IP address, Netmask, and Gateway will not be displayed on the LCD. Load and Upgrade Set/Modify The fourth item [4. LOAD & UPGRADE SET UP] sets or modifies the IP phone’s software version. Use extreme caution when upgrading the keyset. Select the [4. LOAD & UPGRADE SET UP] item and move to the lower level. The screen below is displayed. 1.
Home Page OUTSIDE CALLS MAKING AN OUTSIDE CALL • • • Lift the handset and press an idle outside line button, line group button or dial a line access code to receive dial tone—OR—press an idle outside line button, line group button or dial a line access code to receive dial tone through the speaker—OR—press SPEAKER, receive intercom dial tone and dial a line access code. Dial the telephone number. Finish the call by replacing the handset or pressing the END button.
Home Page INTERCOM CALLS CALLING OTHER STATIONS • • • Dial the extension number or group number. Wait for the party to answer. If you hear a brief tone burst instead of ringback tone, the station you called is set for Voice Announce or Auto Answer. Begin speaking immediately after the tone. Finish the call by replacing the handset or press the END button. NOTES: 1. If you have a DSS button assigned to an extension or station group, you may press this button instead of dialing the number. 2.
Home Page CALLING YOUR SYSTEM OPERATOR • • Dial 0 to call your system operator or group of operators. If you want to call a specific operator, dial that person’s extension number. NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER button before you begin dialing. Table of Contents ITP-5121D CALL PROCESSING SYSTEM HOLD • • When you are connected to any call, press HOLD. The call will flash green at your keyset.
Home Page • When you are talking on an outside line and it is necessary to consult with another extension: • • • • Press the TRANSFER button; you will receive transfer dial tone. Your call is placed on transfer hold. Dial the extension number. Consult with the internal party. Press TRANSFER to return to the outside party or hang up to transfer the call. NOTE: Repeatedly pressing the TRANSFER button will toggle between the outside party and internal extension.
Home Page • HOLD and then the flashing button OR Finish the first call and hang up; the waiting call will ring. Lift the handset or press the SEND button to answer. NOTE: Intercom calls will not go on Automatic Hold. CONFERENCE CALLS You may conference up to five parties (you and four others) in any combination of outside lines and internal stations in any order. • • • • While engaged in a conversation, press the CONF button and receive conference tone.
Home Page FORWARD BUSY/NO ANSWER • If you have both a Forward on Busy destination and a Forward No Answer destination programmed, you may set both of these at the same time: • • Dial 604. Receive confirmation tone and hang up. NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER button before you begin dialing.
Home Page PRIVACY RELEASE While you are talking on a C.O. line and you wish to have other internal parties (or up to three) join the conversation. • Press the PRB button (the PRB button will light steady red). Inform the other party that he/she may now join the conversation. ITP-5121D DIALING FEATURES This feature will allow another station to join in our conversation by releasing privacy on the C.O. from your phone.
Home Page For the purposes of programming speed dial numbers, the programmable buttons are known as A, B, C, D, E and F. • • • • • • • ABCDEF The A button is not used. The B button inserts a flash. The C button inserts a pause. The D button is used for pulse to tone conversion. If your system uses rotary (or pulse) dialing C.O. lines, pressing D while entering a speed dial number causes all subsequent digits to be sent as DTMF tones. The E button is used to hide digits.
Home Page • When the called party answers, lift the handset or press the flashing SPEAKER to begin speaking. NOTES: 1. If you make another call, auto-redial is canceled. 2. To cancel a retry, lift and replace the handset. PULSE TO TONE CHANGEOVER When making an outside call on a dial pulse line, press #. All digits dialed after the # with be sent as tones. MEMO REDIALING When you are calling directory information, you can store the number you are given using the SAVE feature.
Home Page MEET ME PAGE • • • • • • • Lift the handset. Press the Meet Me Page (MMPG) button or dial 54. Dial the desired zone number. After the attention tone, instruct the paged person to dial 56. Press WAIT or TRANSFER. Remain off-hook until the person dials 56 from any phone. The paged person will be automatically connected with you. CALL PARK AND PAGE When you have an outside call for someone who is not at his/her desk, you can park the call prior to paging.
Home Page NOTES: 1. Display keyset users can view message indications and return them in any order. See Viewing Message Indications under Display Features. 2. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER button before you begin dialing. 3. If a message has been left at your keyset by a keyset in Auto Answer, you must manually cancel the message after it has been returned.
Home Page Table of Contents ESTABLISHED CALL PICKUP ANSWERING THE DOOR PHONE To pick up an established call in progress at a single line extension connected to a computer modem on your PC. When you are programmed to receive calls from a door phone: • • Press the EP button for that station on your keyset and the call is automatically moved to your keyset. The single line extension on your modem will be disconnected. • • • ITP-5121D You will receive three short rings repeated.
Table of Contents Home Page To transfer all calls to the Secretary: ITP-5121D 0 UNLOCKED 1 LOCKED OUTGOING Hold Button LED Flashes 2 LOCKED ALL CALLS Hold Button LED Solid Make outside calls YES NO ACCESS DENIED NO The secretary can call the BOSS in the DIVERT mode but all other users will ring the secretary (the secretary can override the boss’ DIVERT).
Home Page NOTES: 1. When you are voice announcing to a station close to you, use the handset to avoid an echo effect. 2. You cannot off-hook voice announce to single line telephones. OHVA BLOCK Your keyset can be programmed with an OHVA Block (BLOCK) button. Pressing this button will prevent anyone from making an OHVA to you until you press the button again and cancel the blocking. OHVA REJECT Your keyset can be programmed with an OHVA Reject (REJECT) button.
Home Page SET ANSWER MODE (INTERCOM) You can receive internal calls in one of three modes (see Answering Intercom Calls under Intercom Calls for descriptions): • • • While on-hook, press TRANSFER and then dial 103. Dial 0 for Ringing, 1 for Auto Answer or 2 for Voice Announce. Press TRANSFER to store your selection.
Home Page Table of Contents ITP-5121D AUTO ANSWER CO CALLS ENBLOCK DIALING This option will allow CO calls that directly ring your phone to auto answer. When a CO call arrives at your station and this option set for ON your phone will sound two beeps, the same as when a screened transfer is completed, and you will be connected to the CO call. In order for this option to work the station must also be programmed for auto answer (see SET ANSWER MODE).
Home Page DISPLAY FEATURES INTERACTIVE DISPLAY KEYS The three keys below the display are substitutes for dedicated feature keys and access codes. Pressing one of these buttons has the same effect as pressing a programmable button. These buttons are called soft keys as their functions are not fixed.They change to present you with the best options for that call condition.The use of soft keys allows the programmable buttons to be used for more DSS and speed dial buttons.
Home Page Table of Contents CALL PROGRESS DISPLAYS VIEWING MESSAGE INDICATIONS During everyday call handling, your keyset display will provide information that is helpful and in some cases invaluable. Displays like [CALL FROM 203], [TRANSFER TO 202], [701: RINGING], [TRANSFER FM 203], [708 busy], [Camp on to 204], [Recall from 204], [Call for 501], [message frm 204] and [FWD ALL to 204] keep you informed of what is happening and where you are.
Home Page Table of Contents ITP-5121D DIAL 7 P Q R S 7 MANAGING KEY ASSIGNMENTS DIAL 8 T U V Q 8 DIAL 9 W X Y Z 9 You can view your key assignments and add extenders to some of your programmable keys for easy one touch operation of frequently used features. DIAL : = [ ] NOTES: 1. When the character you want appears on the same dial pad key as the previous character, press UP to move the cursor one space to the right. 2. Other symbols are available for DIAL #.
Table of Contents Home Page TEXT MESSAGING ITP-5121D Press TRANSFER This feature allows two digital keyset users to respond to each other with preprogrammed text messages. After receiving an Off Hook Voice Announcement or Station Camp-On, you may respond with a text message while continuing to talk and listen to your outside party.The other station can view this message and take the appropriate action or respond back with another text message. You must be permitted to use the Text Messaging feature.
Home Page CALLER ID NO CID DSP WHAT IS CALLER ID? Caller ID is the name given to the telephone company-provided feature that delivers the telephone number and sometimes the name of the person calling your phone. There are two types of Caller ID; the first delivers the calling party’s telephone number only and the second (sometimes referred to as “Deluxe” Caller ID) delivers both the calling party’s telephone number and name as listed in the telephone directory.
Home Page Table of Contents ITP-5121D VIEWING THE NEXT CALLER ID CALL INQUIRE CALLER ID PARK/HOLD INFO In the event that you have a call waiting or a camped-on call at your keyset, you can press the NEXT button to display the Caller ID information associated with the call in queue at your keyset. Either the CID name or CID number will show in the display depending on your Name/Number selection.
Home Page • • If you have entries in your review list, the most recent call will be shown first. You can now CLEAR this entry, OR Use NND to view more information about this call, OR Press DIAL to call this person back, OR Press SCROLL and then press STORE to save this number in a personal speed dial bin. NOTES: 1. Each keyset defaults with ten review bins. Please see your system administrator to determine the number of bins assigned to your keyset. 2.
Home Page OR • Press END to exit programming. 2. 3. 4. 5. 0. 3. SPEED DIAL: Allows you to search through Station and System Speed Dial Numbers. You may dial the number directly from the displayed status. • • • Scroll or dial option number 3. Speed Dial. Press ENTER. Scroll to option or dial desired option. 1. Personal Speed 2. System Speed • Press ENTER. OR • Scroll to the desired number and press the SEND button to automatically dial the number. OR • Press CANCEL to return to main menu.
Home Page Samsung Voicemail This section describes how to setup and use the various features available to a Subscriber. A Subscriber is a person that has been authorized access to the various features and services available in the Samsung Voicemail. Please review this section carefully before you use your Authorized Features and Services, known as Subscriber Services. Voicemail is one of the Subscriber Services available.
ITP-5121D Table of Contents Home Page Subscriber Services Menu SVMi-8 Subscriber Services Services Menu Calais Executary Menu Group New Messages Group Saved Messages 11 33 Listen to New Review Saved Messages Messages Group Messages Menu 1 Group Urgent Messages 2 Group Callback Requests 3 Group Reminders 4 Group Private Messages 5 Group Fax Only Messages 6 Group Voice Only Messages 7 Group Email Only Messages 8 9 # 0 * Pause, Resume Menu Prompting Group A Specific Sender Play Message
Home Page GETTING STARTED 0 PLAY MENU OPTIONS Using your new Samsung Voicemail Subscriber Services is as simple as following a few simple spoken instructions. First time users should read this section as a tutorial. You should start with the following steps: EXIT TO AUTO ATTENDANT # PERSONAL SERVICES • Access your Subscriber Services Menu - You already know how to do this. From the Subscriber Services Menu: • • • • • Record a Primary/No-Answer Personal Greeting. Dial [5][1].
Home Page 99 Change playback speed of the recording. There are two levels of speed during playback. Dialing this code will toggle between the two speeds. 0 Table of Contents ITP-5121D b) Record your message at the tone. After recording the message, you will hear the Send Menu with the following functions: 1 2 3 4 5 6 # Play options. Pressing this key will play all the menu options available to you from this point.
Home Page Table of Contents ITP-5121D Note: ALL Access Manager options MUST be individually allowed by the System Administrator for each Subscriber. They are: available) and will NOT ring your extension but simply play your Night greeting during the night (when you are not available). 1 Note: This does NOT use the Day and Night schedules of the phone system. It is solely controlled by the Subscriber’s Availability Schedule.
Home Page Example:“Hi this is John Smith. I'm sorry I am not available to answer your call. If someone else can help you, please enter the extension number now. Or, to leave me a message, press 1.” 2 6 This option is available only if the Administrator has assigned you the 'Busy Greeting' feature.
Home Page Setting Up Message Alert: ■ From the Subscriber Services Menu press [6] for Mailbox Administration. ■ Press [1] for Message Alert. ■ There are 4 options available to you: ITP-5121D This useful feature will allow you to cancel any messages that have NOT yet been picked up by the recipient. 5 Auto Play New Messages Press [2] to set the schedule when you would like to be notified.
Home Page Table of Contents ITP-5121D PERSONAL ADMINISTRATION SETTINGS # PERSONAL SERVICES This menu allows you to make changes to basic setup settings, that are rarely changed. Use these when you initially set up your personal Subscriber settings. You probably will not need to change them after that. The Personal Administration Menu is used to set your password and record your name. Many of these features must be allowed by the System Administrator.
Home Page Note: Remember if you know what digits to press, you can enter them at any time you do not have to wait to be prompted. This feature can be toggled on/off at anytime. Also if it is off you will be prompted within each subscriber menu to press zero for more options. This enables you to still be able to find out what to do if you were to get lost and extended prompting was disabled. KEYSET USER FEATURES The following options are available if you have a display keyset.
Home Page Table of Contents ITP-5121D PERSONAL SPEED DIAL NUMBERS SHORTCUTS Calling CODE NAME TELEPHONE NUMBER Calling a station that is busy or does not answer you can press [#] to immediately send the call to the called parties mailbox. 00 _________________________ _________________________ Call Divert to Voicemail 01 _________________________ _________________________ While receiving an incoming (ringing) call, dial [ ] to immediately send the caller to your personal voicemail box.
Home Page PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER 25 _________________________ _________________________ 26 _________________________ _________________________ 27 _________________________ _________________________ 28 _________________________ _________________________ 29 _________________________ _________________________ 30 _________________________ _________________________ 31 _________________________ _________________________ 32 _________________________ ______
Home Page N O T E S Table of Contents ITP-5121D
Home Page Table of Contents ITP-5107S ITP-5107S User Guide For OfficeServ™ 100, OfficeServ™ 500, OfficeServ™ 7000 Series 04/2007
Home Page Table of Contents ITP-5107S TABLE OF CONTENTS ABOUT THIS BOOK ....................................................................................1 THINGS YOU SHOULD KNOW ASSEMBLING YOUR KEYSET ................................................2–6 ........................................................7 ITP-5107S SETUP ....................................................................................8–13 OUTSIDE CALLS Making an Outside Call ................................................
Home Page DIALING FEATURES Speed Dialing ..................................................................................................................27 Programming Personal Speed Dial Numbers ..............................................27–28 One Touch Speed Dialing............................................................................................28 Last Number Redial ......................................................................................................
Home Page Table of Contents ITP-5107S Samsung Voicemail..................................................................................58 Accessing your Mailbox ............................................................................................59 Subscriber Services Menu Diagram .................................................................60–61 Getting Started ...............................................................................................................
Home Page THINGS YOU SHOULD KNOW USER ORIENTATION The ITP model telephones are called IP keysets.The IP keyset incorporates buttons or “keys” that are used to access or activate the many features of your office phone system. The ITP-5107S keyset incorporates 7 programmable buttons. Any of the system features or functions can be programmed to these buttons. The three buttons above the row of programmable buttons are soft keys. These buttons assist in the use of the system features and functions.
Home Page Table of Contents ITP-5107S CONFERENCE BUTTON SYSTEM TONES The CONFERENCE button allows the user to set up a call with up to 5 parties (station or trunk). The system provides several tones to assist you. Some of these tones are already familiar to you. TRANSFER BUTTON Intercom Dial Tone—A steady tone that indicates you can begin dialing. Transfer is used to send any call to another extension in one of two ways.
Home Page ITP-5107S Table of Contents ITP-5107S ASSEMBLING YOUR KEYSET Soft Button LCD Panel Status Indicator • Place the keyset face down on a flat surface. • Insert notched ends of the support bracket into the channels located in the upper section of the bottom panel. Push towards the top of the keyset to lock in. • Plug the handset cord into the jack marked with the • Route the handset cord out the RIGHT side of the keyset as you look at it face down.
Home Page ITP-5107S 6.FACTORY RESET ITP-5107S SETUP INITIALIZING THE ITP-5107S Table of Contents 7.REBOOT NAVIGATING THE MENUS Initially the ITP-5107S IP keyset will need to be setup to operate within the users network.The Setup Menu is also used to make changes to the keyset, in the event that the system information should change. The option chosen via scroll key will be highlighted.
Home Page Table of Contents ITP-5107S MENU STRUCTURE SETTING THE NETWORK PARAMETERS The IP SETUP MENU is configured as follows: Utilize the following programming steps to program the ITP-5107S keyset to operate within the users network. YOU CAN SELECT THE SYSTEM EASY WIZARD TO PROGRAM ALL REQUIRED NETWORK PARAMETERS IF YOU WANT TO SET UP THESE PARAMETERS INDIVIDUALLY FOLLOW THE INSTRUCTIONS BELOW. 1.
Home Page • Select the [3. NETMASK SET UP] menu and press SPEAKER, the LCD will display the following message and the user can enter a new Netmask IP address. Use the HOLD button to backspace. INPUT NETMASK & PRESS OK xxx.xxx.xxx.xxx Check if there is any currently saved subnet mask address of the phone on the LCD. If the subnet mask address has not been set, the display will show nothing.
Home Page OUTSIDE CALLS MAKING AN OUTSIDE CALL • • • Lift the handset and press an idle outside line button, line group button or dial a line access code to receive dial tone—OR—press an idle outside line button, line group button or dial a line access code to receive dial tone through the speaker—OR—press SPEAKER, receive intercom dial tone and dial a line access code. Dial the telephone number. Finish the call by replacing the handset.
Home Page INTERCOM CALLS CALLING OTHER STATIONS • • • Dial the extension number or group number. Wait for the party to answer. If you hear a brief tone burst instead of ringback tone, the station you called is set for Voice Announce or Auto Answer. Begin speaking immediately after the tone. Finish the call by replacing the handset. NOTES: 1. If you have a DSS button assigned to an extension or station group, you may press this button instead of dialing the number. 2.
Home Page CALLING YOUR SYSTEM OPERATOR • • Dial 0 to call your system operator or group of operators. If you want to call a specific operator, dial that person’s extension number. NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER button before you begin dialing. Table of Contents ITP-5107S CALL PROCESSING SYSTEM HOLD • • When you are connected to any call, press HOLD. The call will flash green at your keyset.
Home Page • When you are talking on an outside line and it is necessary to consult with another extension: • • • • Press the TRANSFER button; you will receive transfer dial tone. Your call is placed on transfer hold. Dial the extension number. Consult with the internal party. Press TRANSFER to return to the outside party or hang up to transfer the call. NOTE: Repeatedly pressing the TRANSFER button will toggle between the outside party and internal extension.
Home Page • Finish the first call and hang up; the waiting call will ring. Lift the handset. NOTE: Intercom calls will not go on Automatic Hold. CONFERENCE CALLS You may conference up to five parties (you and four others) in any combination of outside lines and internal stations in any order. • • • • While engaged in a conversation, press the CONF button and receive conference tone. Make another call, either intercom or outside, press the CONF button and receive conference tone.
Home Page FORWARD BUSY/NO ANSWER • If you have both a Forward on Busy destination and a Forward No Answer destination programmed, you may set both of these at the same time: • • Dial 604. Receive confirmation tone and hang up. NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER button before you begin dialing.
Home Page PRIVACY RELEASE This feature will allow another station to join in our conversation by releasing privacy on the C.O. from your phone. To Release Privacy: While you are talking on a C.O. line and you wish to have other internal parties (or up to three) join the conversation. • Press the PRB button (the PRB button will light steady red). Inform the other party that he/she may now join the conversation.
Home Page For the purposes of programming speed dial numbers, the programmable buttons are known as A, B, C, D, E and F. • • • • • • • ABCDEF The A button is not used. The B button inserts a flash. The C button inserts a pause. The D button is used for pulse to tone conversion. If your system uses rotary (or pulse) dialing C.O. lines, pressing D while entering a speed dial number causes all subsequent digits to be sent as DTMF tones. The E button is used to hide digits.
Home Page • When the called party answers, lift the handset or press the flashing SPEAKER to begin speaking. NOTES: 1. If you make another call, auto-redial is canceled. 2. To cancel a retry, lift and replace the handset. PULSE TO TONE CHANGEOVER When making an outside call on a dial pulse line, press #. All digits dialed after the # with be sent as tones. MEMO REDIALING When you are calling directory information, you can store the number you are given using the SAVE feature.
Home Page MEET ME PAGE • • • • • • • Lift the handset. Press the Meet Me Page (MMPG) button or dial 54. Dial the desired zone number. After the attention tone, instruct the paged person to dial 56. Press WAIT or TRANSFER. Remain off-hook until the person dials 56 from any phone. The paged person will be automatically connected with you. CALL PARK AND PAGE When you have an outside call for someone who is not at his/her desk, you can park the call prior to paging.
Home Page NOTES: 1. Display keyset users can view message indications and return them in any order. See Viewing Message Indications under Display Features. 2. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER button before you begin dialing. 3. If a message has been left at your keyset by a keyset in Auto Answer, you must manually cancel the message after it has been returned.
Home Page Table of Contents ESTABLISHED CALL PICKUP ANSWERING THE DOOR PHONE To pick up an established call in progress at a single line extension connected to a computer modem on your PC. When you are programmed to receive calls from a door phone: • • Press the EP button for that station on your keyset and the call is automatically moved to your keyset. The single line extension on your modem will be disconnected. • • • ITP-5107S You will receive three short rings repeated. Lift the handset.
To transfer all calls to the Secretary: • Press the DIVERT button while the phone is idle.The LED will be lit and all calls will ring the secretary. The secretary can call the BOSS in the DIVERT mode but all other users will ring the secretary (the secretary can override the boss’ DIVERT). GROUP LISTENING When you are engaged on a call and you are using the handset, you may want other people to hear the distant party’s voice over the speaker: • • • Press the LISTEN button to turn on the speaker.
Home Page NOTES: 1. When you are voice announcing to a station close to you, use the handset to avoid an echo effect. 2. You cannot off-hook voice announce to single line telephones. OHVA BLOCK Your keyset can be programmed with an OHVA Block (BLOCK) button. Pressing this button will prevent anyone from making an OHVA to you until you press the button again and cancel the blocking. OHVA REJECT Your keyset can be programmed with an OHVA Reject (REJECT) button.
Home Page Table of Contents ITP-5107S SET ANSWER MODE (INTERCOM) HOT KEYPAD You can receive internal calls in one of three modes (see Answering Intercom Calls under Intercom Calls for descriptions): On your phone system your keyset’s keypad can be made “live” or “hot” so that it is not necessary to lift the handset or press the SPEAKER button before you begin dialing. Calls can be made and features activated by simply dialing the C.O.
Home Page connected to the CO call. In order for this option to work the station must also be programmed for auto answer (see SET ANSWER MODE). • • • While on hook, press TRANSFER and then dial 110. Dial 151 to turn Auto Answer CO on or 150 to turn it off. Press TRANSFER to store your selection. NOTE: Outside lines must ring your station directly for the Auto Answer CO to work. Lines ringing a station group will not cause your phone to Auto Answer.
Home Page Table of Contents ITP-5107S CALL LOG CALL PROGRESS DISPLAYS The system can log both incoming and outgoing calls placed from or to your telephone. You must have a LOG button programmed on your keyset and assigned a review list. During everyday call handling, your keyset display will provide information that is helpful and in some cases invaluable.
Home Page Table of Contents ITP-5107S VIEWING MESSAGE INDICATIONS DIAL 7 P Q R S 7 You can view all of your message indications before you return them: DIAL 8 T U V Q 8 • DIAL 9 W X Y Z 9 DIAL : = [ ] • • With the handset on-hook, press the MESSAGE button with the red flashing light. The first station that left a message indication will be displayed. Press the UP and DOWN arrows to scroll through the stations that left message indications.
Home Page Table of Contents ITP-5107S MANAGING KEY ASSIGNMENTS TEXT MESSAGING You can view your key assignments and add extenders to some of your programmable keys for easy one touch operation of frequently used features. This feature allows two digital keyset users to respond to each other with preprogrammed text messages. After receiving an Off Hook Voice Announcement or Station Camp-On, you may respond with a text message while continuing to talk and listen to your outside party.
Home Page Press TRANSFER ITP-5107S CALLER ID Transfer: RETURN WHAT IS CALLER ID? Dial 205 205:busy OHVA CAMP ON OHVA to 205 OHVA from 201 TMSG REJECT Wait for reply GIVE THE CALL TMSG:01 SEND Dial 03 or press twice ASK THEM TO HOLD TMSG:03 SEND ASK THEM TO HOLD TMSG EXIT Wait for reply 702: CONF 701: CONF 52 Table of Contents PAGE 01:45 MUTE PAGE 05:55 MUTE Caller ID is the name given to the telephone company-provided feature that delivers the telephone number and sometimes the
Home Page NO CID DSP Caller ID Digital Signal Processors (CIDDSP’s) are resources in the OfficeServ 100, OfficeServ 500, and OfficeServ 7000 Series systems required for receiving CID data. If there are no CIDDSP’s available at the time a call comes in, this is the message you will see on your display. NOTE: The Caller ID features may require optional software and/or hardware. Please see your service and installation company for details.
Home Page INQUIRE CALLER ID PARK/HOLD INFO If you are informed that an incoming call is on hold or has been parked for you, you may view the Caller ID information before you retrieve the call.This may influence how you choose to handle the call. Table of Contents ITP-5107S NOTES: 1. Each keyset defaults with ten review bins. Please see your system administrator to determine the number of bins assigned to your keyset. 2.
Home Page Samsung Voicemail This section describes how to setup and use the various features available to a Subscriber. A Subscriber is a person that has been authorized access to the various features and services available in the Samsung Voicemail. Please review this section carefully before you use your Authorized Features and Services, known as Subscriber Services. Voicemail is one of the Subscriber Services available.
ITP-5107S Table of Contents Home Page Subscriber Services Menu SVMi-8 Subscriber Services Services Menu Calais Executary Menu Group New Messages Group Saved Messages 11 33 Listen to New Review Saved Messages Messages Group Messages Menu 1 Group Urgent Messages 2 Group Callback Requests 3 Group Reminders 4 Group Private Messages 5 Group Fax Only Messages 6 Group Voice Only Messages 7 Group Email Only Messages 8 9 # 0 * Pause, Resume Menu Prompting Group A Specific Sender Play Message
Home Page GETTING STARTED 0 PLAY MENU OPTIONS Using your new Samsung Voicemail Subscriber Services is as simple as following a few simple spoken instructions. First time users should read this section as a tutorial. You should start with the following steps: EXIT TO AUTO ATTENDANT # PERSONAL SERVICES • Access your Subscriber Services Menu - You already know how to do this. From the Subscriber Services Menu: • • • • • Record a Primary/No-Answer Personal Greeting. Dial [5][1].
Home Page 99 Change playback speed of the recording. There are two levels of speed during playback. Dialing this code will toggle between the two speeds. 0 Table of Contents ITP-5107S b) Record your message at the tone. After recording the message, you will hear the Send Menu with the following functions: 1 2 3 4 5 6 # Play options. Pressing this key will play all the menu options available to you from this point.
Home Page Follow Me Allows the subscriber to enter an alternate location and set how long the new destination (Designated Location) will be active. This number may be an internal or external number. This is useful if you are frequently traveling or changing the number where you can be reached. When Follow Me is activated, the transfer will be supervised and confirmed.
Home Page Example:“Hi this is John Smith. I'm sorry I am not available to answer your call. If someone else can help you, please enter the extension number now. Or, to leave me a message, press 1.” 2 6 This option is available only if the Administrator has assigned you the 'Busy Greeting' feature.
Home Page Setting Up Message Alert: ■ From the Subscriber Services Menu press [6] for Mailbox Administration. ■ Press [1] for Message Alert. ■ There are 4 options available to you: ITP-5107S This useful feature will allow you to cancel any messages that have NOT yet been picked up by the recipient. 5 Auto Play New Messages Press [2] to set the schedule when you would like to be notified.
Home Page Table of Contents ITP-5107S PERSONAL ADMINISTRATION SETTINGS # PERSONAL SERVICES This menu allows you to make changes to basic setup settings, that are rarely changed. Use these when you initially set up your personal Subscriber settings. You probably will not need to change them after that. The Personal Administration Menu is used to set your password and record your name. Many of these features must be allowed by the System Administrator.
Home Page Note: Remember if you know what digits to press, you can enter them at any time you do not have to wait to be prompted. This feature can be toggled on/off at anytime. Also if it is off you will be prompted within each subscriber menu to press zero for more options. This enables you to still be able to find out what to do if you were to get lost and extended prompting was disabled. KEYSET USER FEATURES The following options are available if you have a display keyset.
Home Page Table of Contents ITP-5107S PERSONAL SPEED DIAL NUMBERS SHORTCUTS Calling CODE NAME TELEPHONE NUMBER Calling a station that is busy or does not answer you can press [#] to immediately send the call to the called parties mailbox. 00 _________________________ _________________________ Call Divert to Voicemail 01 _________________________ _________________________ While receiving an incoming (ringing) call, dial [ ] to immediately send the caller to your personal voicemail box.
Home Page PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER 25 _________________________ _________________________ 26 _________________________ _________________________ 27 _________________________ _________________________ 28 _________________________ _________________________ 29 _________________________ _________________________ 30 _________________________ _________________________ 31 _________________________ _________________________ 32 _________________________ ______
Home Page Table of Contents DS 5000 DS 5000 Series User Guide For OfficeServ™ 100, OfficeServ™ 500, and OfficeServ™ 7000 Series 04/2007
Home Page Table of Contents DS 5000 TABLE OF CONTENTS ABOUT THIS BOOK ....................................................................................1 THINGS YOU SHOULD KNOW ASSEMBLING YOUR KEYSET ................................................2–8 ........................................................9 DS 5000 KEYSETS SETUP ..................................................................10 OUTSIDE CALLS Making an Outside Call ................................................................
Home Page Table of Contents DS 5000 DIALING FEATURES CUSTOMIZING YOUR KEYSET Speed Dialing ..................................................................................................................24 Programming Personal Speed Dial Numbers ..............................................24–25 One Touch Speed Dialing............................................................................................25 Last Number Redial ......................................................................
Home Page Table of Contents DS 5000 SPECIAL APPLICATION MENU ..................................................56 Menu Options.........................................................................................................56–58 Outgoing Call Log ....................................................................................................56 Incoming Call Log ...................................................................................................56 Speed Dial.....................
Home Page THINGS YOU SHOULD KNOW USER ORIENTATION The DS Series keysets incorporate buttons or “keys” that are used to access or activate the many features of your office phone system. The DS 5021D keysets incorporate 21 programmable buttons. These 21 buttons are arranged in three rows of seven across the face of the keyset. Any of the system features or functions can be programmed to these buttons. The three buttons above the top row of programmable buttons are soft keys.
Home Page CONFERENCE BUTTON DS 5000 The CONFERENCE button allows the user to set up a call with up to 5 parties (station or trunk). SEND BUTTON: If the station is programmed for Enblok Dial Mode, when dialing an outside telephone number or internal station number, you must press the SEND button to initiate the call. This button is also used when reviewing recently received or called numbers and answering incoming calls.
Home Page DS 5000 Table of Contents DS 5021D SYSTEM TONES The system provides several tones to assist you. Some of these tones are already familiar to you. Programmable Buttons (21) Soft Button LCD Panel Status Indicator Intercom Dial Tone—A steady tone that indicates you can begin dialing. DIAL TONE CONTINUOUS Scroll Button Speaker Volume Button Ringback Tone—Indicates the station you dialed is ringing.
Home Page DS 5007S Table of Contents DS 5000 ASSEMBLING YOUR KEYSET Soft Button LCD Panel Status Indicator Scroll Button Programmable Buttons (7) Keyset Support Volume Button Redial Button Conference Button Transfer Button Hold Button Dial Button • Place the keyset face down on a flat surface. • Insert notched ends of the support bracket into the channels located in the upper section of the bottom panel. Push towards the top of the keyset to lock in.
Home Page Table of Contents OUTSIDE CALLS DS 5000 SETUP MENU STRUCTURE MAKING AN OUTSIDE CALL The SETUP MENU is configured as follows: • 1. INFORMATION 1. 2. 3. 4. 5. 4.
Home Page RECALL DIAL TONE SENDING A FLASH While on an outside call, press the FLASH button to send a flash to the telephone company. This is required for some custom calling features or CENTREX use. NOTE: Flash is not available on an ISDN circuit. BUSY LINE QUEUING WITH CALLBACK If you receive a busy signal when you are selecting an outside line, this means that the line or group of lines is busy. • • • Press the CBK button, if programmed, or dial 44. You will hear confirmation tone.
Home Page Table of Contents BUSY STATION CALLBACK CALLING YOUR SYSTEM OPERATOR When you call another station and receive a busy signal: • • • • • Press the CBK button, if programmed, or dial 44. When the busy station becomes free, your keyset will ring. Lift the handset or press SEND to call the now idle station. DS 5000 Dial 0 to call your system operator or group of operators. If you want to call a specific operator, dial that person’s extension number.
Home Page CALL PROCESSING SYSTEM HOLD • • When you are connected to any call, press HOLD. The call will flash green at your keyset. If this call appears on a line button at other keysets, it will flash red at those keysets. To take the caller off hold, press that button and the green flashing light will go steady green again. Resume the conversation.
Home Page first station to hang up, simply press another DSS button. OR Press the CALL button or C.O. line button to return to the outside party and begin the transfer process again. When you are transferring a call to a keyset set for Voice Announce or Auto Answer, the transferred call will always ring. NOTES: 1. After the inside party answers, you may alternate back and forth between the parties by pressing the TRANSFER button. 2.
Home Page Table of Contents DS 5000 FORWARDING CALLS FORWARD BUSY/NO ANSWER You may forward your calls to another station, group of stations or an external telephone number. Program a destination for the type of forwarding you want as detailed below. If you have FWD ALL, FWD BUSY and FWD NO ANSWER buttons, press one to turn that forward feature on. A steady red light reminds you what forward condition is activated.
Home Page • • • • Dial 0 to cancel current condition OR Dial 1-5 to select the forward type OR Press UP or DOWN to select the forward type. Press the right soft key to move the cursor. Dial the destination number (e.g.
Home Page DIALING FEATURES All “DIALING FEATURES” instructions are written to support Overlap Dialing mode. This is the technical name for dialing from a telephone as it has been for many years. In recent years the cell phone industry has changed the cell phones to use Enblock Dialing. With this dialing mode all the digits are dialed and then sent to the carrier after pressing the SEND key. Please check your telephone setup to confirm what dialing mode is used.
Home Page MANUAL RETRY WITH REDIAL While you are on an outside call listening to a busy signal and you want to redial the same number dialed. • Press the REDIAL button. This will hang up your existing call and manually redial the same number dialed. You can repeat this operation for a limited number of attempts. NOTE: If your keyset is programmed with Call Log Blocks then the Redial will access the call log when pressed.
Home Page PAGING AND MESSAGING MAKING AN INTERNAL PAGE To make an announcement through the keyset speakers in the idle condition: • • • • Lift the handset. Press the PAGE button or dial 55. Dial the desired zone number 0, 1, 2, 3 or 4. After the attention tone, make your announcement. NOTE: If you have a dedicated page zone button, it is not necessary to press PAGE and dial a zone number. Table of Contents DS 5000 MEET ME PAGE • • • • • • • Lift the handset.
Home Page To retrieve an automatically parked call: • Dial 10 plus the number that was announced. If you have a PAGPK button, press it and dial the number that was announced. If you have a PARK button, press it and dial the announced orbit number. • You will be connected to the parked call. NOTES: 1. If the call is not retrieved within a pre-programmed period of time, it will recall your keyset and have a slow flashing amber light. You cannot park and page intercom calls. 2.
Home Page CONVENIENCE FEATURES DO NOT DISTURB • While on-hook, press the DND button or dial 401. The DND button lights steady red to remind you of this mode. To cancel DND, press the DND button again or dial 400. The DND light turns off. You can make calls while in the DND mode. NOTES: 1. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER button. 2.
Home Page Table of Contents DS 5000 ANSWERING THE DOOR PHONE To transfer all calls to the Secretary: When you are programmed to receive calls from a door phone: • • • • The secretary can call the BOSS in the DIVERT mode but all other users will ring the secretary (the secretary can override the boss’ DIVERT). You will receive three short rings repeated. Lift the handset or press SEND button. You are connected to the door phone.
Home Page • • • • While on-hook, press TRANSFER and then dial 100. Dial your four digit station passcode. Dial 1 to locking outgoing, 2 for locked all calls, or 0 to unlock. Press TRANSFER to store your selection. MANUAL SIGNALLING Use this feature when you want to send a brief 500ms ring burst to another station, regardless of the status of your phone (on-hook, off-hook, handsfree, DND, or ringing). Table of Contents DS 5000 OHVA BLOCK Your keyset can be programmed with an OHVA Block (BLOCK) button.
Home Page CUSTOMIZING YOUR KEYSET AME PASSWORD This feature allows customers using the AME feature to enable password protection. This will prevent unauthorized users from listening to your messages being left. The passcode is the same as your station passcode. This feature only applies if there is an Samsung Voicemail card installed in the system and your keyset has a programmed AME button.
Home Page Your keyset may be equipped with a Headset mode button. If it is so equipped pressing this button while the light is out will cause the keyset to enter headset mode and the light will illuminate to indicate this. Pressing the button while the light is lit will cause the keyset to return to handset mode and the light will go out.
Home Page ENBLOCK DIALING This option allows you to dial digits then press the SEND button to make the call (like a cellphone). • • • While the handset on-hook press TRANSFER then dial 110. Dial 161 to turn Enblock Dialing ON or 160 to turn it off. Press TRANSFER to store your selection. Table of Contents DS 5000 DISPLAY FEATURES INTERACTIVE DISPLAY KEYS The three keys below the display are substitutes for dedicated feature keys and access codes.
Home Page Table of Contents DS 5000 CALL LOG (See also Special Application Menu-Outgoing Call Log) CALL PROGRESS DISPLAYS The system can log both incoming and outgoing calls placed from or to your telephone. You must have a LOG button programmed on your keyset and assigned a review list. During everyday call handling, your keyset display will provide information that is helpful and in some cases invaluable.
Home Page Table of Contents DS 5000 VIEWING MESSAGE INDICATIONS DIAL 7 P Q R S 7 You can view all of your message indications before you return them: DIAL 8 T U V Q 8 • DIAL 9 W X Y Z 9 DIAL : = [ ] • • • With the handset on-hook, press the MESSAGE button with the red flashing light. The first station that left a message indication will be displayed. Press the UP and DOWN arrows to scroll through the stations that left message indications.
Home Page Table of Contents DS 5000 MANAGING KEY ASSIGNMENTS TEXT MESSAGING You can view your key assignments and add extenders to some of your programmable keys for easy one touch operation of frequently used features. This feature allows two digital keyset users to respond to each other with preprogrammed text messages. After receiving an Off Hook Voice Announcement or Station Camp-On, you may respond with a text message while continuing to talk and listen to your outside party.
Home Page Press TRANSFER DS 5000 CALLER ID Transfer: RETURN WHAT IS CALLER ID? Dial 205 205:busy OHVA CAMP ON OHVA to 205 OHVA from 201 TMSG REJECT Wait for reply GIVE THE CALL TMSG:01 SEND Dial 03 or press twice ASK THEM TO HOLD TMSG:03 SEND ASK THEM TO HOLD TMSG EXIT Wait for reply 702: CONF 701: CONF 50 Table of Contents PAGE 01:45 MUTE PAGE 05:55 MUTE Caller ID is the name given to the telephone company-provided feature that delivers the telephone number and sometimes the na
Home Page NO CID DSP Caller ID Digital Signal Processors (CIDDSP’s) are resources in the OfficeServ 100, OfficeServ 500, and OfficeServ 7000 Series systems required for receiving CID data. If there are no CIDDSP’s available at the time a call comes in, this is the message you will see on your display. NOTE: The Caller ID features may require optional software and/or hardware. Please see your service and installation company for details.
Home Page INQUIRE CALLER ID PARK/HOLD INFO If you are informed that an incoming call is on hold or has been parked for you, you may view the Caller ID information before you retrieve the call.This may influence how you choose to handle the call. From an idle keyset: • • • Press the INQUIRE button, OR Press the CID button and then the INQUIRE soft key. Dial the trunk number.
Home Page SPECIAL APPLICATION MENU Below are instructions for additional call processing and special applications that can be accomplished via the LCD programming. These features and functions can be accessed by pressing the MENU button. Follow the user instructions below to utilize these features and functions. After pressing the MENU button, use the direction button to scroll to the desired menu option. Press ENTER to access the menu.
Home Page 2. 3. 4. 5. 0. • • ALL FWD NO. BUSY FWD NO. NOANS FWD NO. DND FWD NO. FWD CANCEL Press ENTER. Scroll to or dial 1. FORWARD TYPE and scroll to or dial the desired forward type. Press ENTER to activate the desired call forward type. Press CANCEL to return to main menu. • • OR • Press END to exit programming. 6. ALARM REMINDER: Allows you to set an Alarm Reminder. Up to three alarms may be set. • • • • Scroll or dial option number 6. Alarm Reminder.
DS 5000 Table of Contents Home Page Samsung Voicemail Subscriber Services Menu SVMi-8 Subscriber Services Services Menu Calais Executary Menu Group New Messages Group Saved Messages 11 33 Listen to New Review Saved Messages Messages Group Messages Menu 1 Group Urgent Messages 2 Group Callback Requests 3 Group Reminders 4 Group Private Messages 5 Group Fax Only Messages 6 Group Voice Only Messages 7 Group Email Only Messages 8 9 # 0 * Pause, Resume Menu Prompting Group A Specific Sen
Home Page Table of Contents DS 5000 ACCESSING YOUR MAILBOX GETTING STARTED [Also known as Subscriber Services Menu] Inside Callers [Subscriber logging in from their Desk] Using your new Samsung Voicemail Subscriber Services is as simple as following a few simple spoken instructions. First time users should read this section as a tutorial. You should start with the following steps: • • • Dial the voicemail access number or press the key assigned to ring the Samsung Voicemail [VMMSG].
Home Page 0 PLAY MENU OPTIONS EXIT TO AUTO ATTENDANT # PERSONAL SERVICES 99 Change playback speed of the recording. Play options. Pressing this key will play all the menu options available to you from this point. 1 or 3 00 Hear the time and date, and sender's information of the message you just heard. Sender information is not available on outside calls. # Move to the next message. This does not Save or Discard the current message - it is retained as new. ## Scan.
Home Page b) Record your message at the tone.
Home Page then play your primary, No Answer greeting during the day (when you are available) and will NOT ring your extension but simply play your Night greeting during the night (when you are not available). Note: This does NOT use the Day and Night schedules of the phone system. It is solely controlled by the Subscriber’s Availability Schedule.
Home Page 6 Setting Up Message Alert: You may also edit/record each one of the greetings (1-9) at any time. ■ From the Subscriber Services Menu press [6] for Mailbox Administration. Select a greeting number to edit and follow the instructions to record your greeting. When you are done recording your greeting, you will be able to listen to the greeting you recorded, save the greeting you recorded and return to the previous menu, record the greeting again, or exit without saving the greeting.
Home Page This useful feature will allow you to cancel any messages that have NOT yet been picked up by the recipient. 5 6 Auto Play New Messages Table of Contents DS 5000 # PERSONAL SERVICES If this option is enabled, after you enter your password correctly any new messages will immediately begin to play.To enable (or if already enabled toggle and disable) this feature: The Personal Administration Menu is used to set your password and record your name.
Home Page This menu allows you to make changes to basic setup settings, that are rarely changed. Use these when you initially set up your personal Subscriber settings. You probably will not need to change them after that. 2 Setting your Password ■ From the Subscriber Services Menu press [#][7][1]. ■ The current password will be played and you will have the chance to change it. Recording your Name Use this option to record your name. Your recorded name is played in several different situations.
Home Page AME Password SHORTCUTS If your keyset has AME PASSWORD (MMC 110) set to YES, you must enter your station password to listen to messages being left. This will prevent unauthorized people from listening to messages being left for you. Calling If the password option is turned on, while a message is being left, press the flashing AME indicator and enter your station password (not your Samsung Voicemail password). You will then hear the message being left.
Home Page PERSONAL SPEED DIAL NUMBERS Table of Contents DS 5000 PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER CODE NAME TELEPHONE NUMBER 00 _________________________ _________________________ 25 _________________________ _________________________ 01 _________________________ _________________________ 26 _________________________ _________________________ 02 _________________________ _________________________ 27 _________________________ _________________________ 03 ___
Home Page N O T E S Table of Contents N O T E S DS 5000
Home Page Home Page Table of Contents Table of Contents iDCS Keyset TABLE OF CONTENTS iDCS Keyset ABOUT THIS BOOK iDCS KEYSET USER GUIDE ....................................................................................1 THINGS YOU SHOULD KNOW ASSEMBLING YOUR KEYSET ..............................................2–10 ......................................................11 ADDING AN iDCS 14B KEY STRIP ........................................
Home Page Forwarding Calls......................................................................................................23–25 Call Pickup ........................................................................................................................25 My Group Pickup............................................................................................................25 Privacy Release.....................................................................................................
Home Page Table of Contents iDCS Keyset Backspace with LCR ......................................................................................................50 Text Messaging ......................................................................................................51–52 Caller ID .....................................................................................................................53–57 ANI .....................................................................................
Home Page THINGS YOU SHOULD KNOW Some simple rules to remember: iDCS telephones are called “keysets.” They contain buttons or “keys” that are used to access or activate the many features of your office phone system. The keys with paper designation strips are programmable keys. This means they can be programmed for a specific function on your keyset and that same button can be something different on another keyset.
Table of Contents Home Page FEATURE ACCESS CODES This user guide is written based on the default access code for using system features. If the system numbering plan has been changed some of the access codes may not be correct. Your installing company can inform you of the correct codes. iDCS Keyset iDCS 28D KEYSET 32 CHARACTER DISPLAY Two lines with 16 characters each. TERMINAL STATUS INDICATOR Used to provide your keyset status. SYSTEM TONES The system provides several tones to assist you.
Table of Contents Home Page iDCS 18D KEYSET iDCS Keyset iDCS 8D KEYSET 32 CHARACTER DISPLAY Two lines with 16 characters each. 32 CHARACTER DISPLAY Two lines with 16 characters each. TERMINAL STATUS INDICATOR Used to provide your keyset status. TERMINAL STATUS INDICATOR Used to provide your keyset status. SOFT KEYS Used to activate features via the display. SCROLL KEY Used to scroll through displays.
Home Page iDCS 64B AOM 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 62 iDCS Keyset iDCS 14B STRIP 1 61 Table of Contents 63 14 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call stations directly, to indicate busy conditions of other stations, for One Touch dialing and many other system features.
Home Page KEYSET DAUGHTER MODULES iDCS Keyset ASSEMBLING YOUR KEYSET [28 AND 18 BUTTON KEYSETS ONLY] iDCS 28D and 18D button keysets can have one of three different types of daughter module installed on them to enhance the operation of the keyset or to provide an additional local port depending on the type of module. Table of Contents • Place the keyset face down on a flat surface.
Home Page ADDING AN iDCS 14 BUTTON KEY STRIP • • • • • • • Place the keyset face down on a flat surface. Remove the base pedestal by placing your thumbs over the attachment clips and press outward while simultaneously pressing down on the keyset body with your fingertips. Remove the ribbon cable knockout from the bottom of the keyset. Clip the 14 button strip to the side of the keyset. Plug one end of the ribbon cable into the keyset and the other end into the 14 button strip.
Home Page OUTSIDE CALLS MAKING AN OUTSIDE CALL • • • Lift the handset and press an idle outside line button, line group button or dial a line access code to receive dial tone—OR—press an idle outside line button, line group button or dial a line access code to receive dial tone through the speaker—OR—press SPEAKER, receive intercom dial tone and dial a line access code. Dial the telephone number. Finish the call by replacing the handset or pressing the ANS/RLS key.
Home Page INTERCOM CALLS CALLING OTHER STATIONS • • • Dial the extension number or group number. Wait for the party to answer. If you hear a brief tone burst instead of ringback tone, the station you called is set for Voice Announce or Auto Answer. Begin speaking immediately after the tone. Finish the call by replacing the handset or pressing the ANS/RLS key. NOTES: 1. If you have a DSS key assigned to an extension or station group, you may press this key instead of dialing the number. 2.
Home Page CALLING YOUR SYSTEM OPERATOR • • Dial 0 to call your system operator or group of operators. If you want to call a specific operator, dial that person’s extension number. NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialing. Table of Contents iDCS Keyset CALL PROCESSING SYSTEM HOLD • • When you are connected to any call, press HOLD. The call will flash green at your keyset.
Home Page • When you are talking on an outside line and it is necessary to consult with another extension: • • • • Press the TRANSFER key; you will receive transfer dial tone.Your call is placed on transfer hold. Dial the extension number. Consult with the internal party. Press TRANSFER to return to the outside party or hang up to transfer the call. NOTE: Repeatedly pressing the TRANSFER key will toggle between the outside party and internal extension.
Home Page Table of Contents iDCS Keyset CONFERENCE CALLS FORWARDING CALLS You may conference up to five parties (you and four others) in any combination of outside lines and internal stations in any order. You may forward your calls to another station, group of stations or an external telephone number. Program a destination for the type of forwarding you want as detailed below. If you have FWD ALL, FWD BUSY and FWD NO ANSWER keys, press one to turn that forward feature on.
Home Page FORWARD BUSY/NO ANSWER • If you have both a Forward on Busy destination and a Forward No Answer destination programmed, you may set both of these at the same time: • • Dial 604. Receive confirmation tone and hang up. NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialing.
Home Page PRIVACY RELEASE This feature will allow another station to join in our conversation by releasing privacy on the C.O. from your phone. To Release Privacy: While you are talking on a C.O. line and you wish to have other internal parties (or up to three) join the conversation. • Press the PRB key (the PRB key will light steady red). Inform the other party that he/she may now join the conversation.
Home Page For the purposes of programming speed dial numbers, the programmable keys are known as A, B, C, D, E and F and are defined below. • • • • • • • The A key is not used. The B key inserts a flash. The C key inserts a pause. The D key is used for pulse to tone conversion. If your system uses rotary (or pulse) dialing C.O. lines, pressing D while entering a speed dial number causes all subsequent digits to be sent as DTMF tones. The E key is used to hide digits.
Home Page • When the called party answers, lift the handset or press the flashing SPEAKER to begin speaking. NOTES: 1. If you make another call, auto-redial is canceled. 2. To cancel a retry, lift and replace the handset. PULSE TO TONE CHANGEOVER When making an outside call on a dial pulse line, press #. All digits dialed after the # with be sent as tones. MEMO REDIALING When you are calling directory information, you can store the number you are given using the SAVE feature.
Home Page MEET ME PAGE • • • • • • • Lift the handset. Press the Meet Me Page (MMPG) key or dial 54. Dial the desired zone number. After the attention tone, instruct the paged person to dial 56. Press WAIT or TRANSFER. Remain off-hook until the person dials 56 from any phone. The paged person will be automatically connected with you. CALL PARK AND PAGE When you have an outside call for someone who is not at his/her desk, you can park the call prior to paging.
Home Page • Your MESSAGE light will turn off when all messages have been returned. NOTES: 1. Display keyset users can view message indications and return them in any order. See Viewing Message Indications under Display Features. 2. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialing. 3. If a message has been left at your keyset by a keyset in Auto Answer, you must manually cancel the message after it has been returned.
Home Page Table of Contents ESTABLISHED CALL PICKUP ANSWERING THE DOOR PHONE To pick up an established call in progress at a single line extension connected to a computer modem on your PC. When you are programmed to receive calls from a door phone: • • Press the EP key for that station on your keyset and the call is automatically moved to your keyset. The single line extension on your modem will be disconnected. • • • iDCS Keyset You will receive three short rings repeated.
Table of Contents Home Page To transfer all calls to the Secretary: • Press the DIVERT key while the phone is idle. The LED will be lit and all calls will ring the secretary. The secretary can call the BOSS in the DIVERT mode but all other users will ring the secretary (the secretary can override the boss’ DIVERT).
Home Page If your keyset is associated with a DCS 32 Button Add-On Module (DCS 32 AOM is not supported on the OfficeServ 7100), you can receive Executive OHVA calls. Executive Off-Hook Voice Announce allows you to engage in conversation on your keyset and simultaneously receive and reply handsfree to an OHVA through your DCS 32 Button Add-On Module (AOM). Use caution because the conversation through the AOM may possibly be heard by the caller on the keyset.
Home Page SET ANSWER MODE (INTERCOM) You can receive internal calls in one of three modes (see Answering Intercom Calls under Intercom Calls for descriptions): • • • While on-hook, press TRANSFER and then dial 103. Dial 0 for Ringing, 1 for Auto Answer or 2 for Voice Announce. Press TRANSFER to store your selection.
Home Page AUTO ANSWER CO CALLS This option will allow CO calls that directly ring your phone to auto answer. When a CO call arrives at your station and this option set for ON your phone will sound two beeps, the same as when a screened transfer is completed, and you will be connected to the CO call. In order for this option to work the station must also be programmed for auto answer (see SET ANSWER MODE). • • • While on hook, press TRANSFER and then dial 110.
Home Page Table of Contents iDCS Keyset CALL LOG CALL PROGRESS DISPLAYS This system can log both incoming and outgoing calls placed from or to your telephone. You must have a LOG button programmed on your keyset and assigned a review list. Each IN and OUT list can be up to 50 numbers maximum. They are assigned in blocks of 10 each. During everyday call handling, your keyset display will provide information that is helpful and in some cases invaluable.
Home Page Table of Contents iDCS Keyset VIEWING MESSAGE INDICATIONS DIAL 8 T U V Q 8 You can view all of your message indications before you return them: DIAL 9 W X Y Z 9 • • • DIAL : = [ ] • With the handset on-hook, press the MESSAGE key with the red flashing light. The first station that left a message indication will be displayed. Press the UP and DOWN arrows to scroll through the stations that left message indications.
Home Page MANAGING KEY ASSIGNMENTS You can view your key assignments and add extenders to some of your programmable keys for easy one touch operation of frequently used features. • • • • While on-hook, press TRANSFER and then dial 107. Use the VOLUME keys to scroll through all of your programmable keys OR Press the programmable key to which you want to add the extender. When you reach a key listed below, dial the corresponding extender. Press TRANSFER to store and exit programming.
Home Page STATION 201: LINDA received a call on line 702 STATION 205: JOHN is talking on line 701 Table of Contents iDCS Keyset CALLER ID Talking on line 702 702: CONF 01:15 MUTE PAGE 701: 05:25 Caller ID is the name given to the telephone company-provided feature that delivers the telephone number and sometimes the name of the person calling your phone.
Home Page NO CID DSP Caller ID Digital Signal Processors (CIDDSP’s) are resources in the OfficeServ 100, the OfficeServ 500, and OfficeServ 7000 Series systems required for receiving CID data. If there are no CIDDSP’s available at the time a call comes in, this is the message you will see on your display. NOTE: The Caller ID features may require optional software and/or hardware. Please see your service and installation company for details.
Home Page INQUIRE CALLER ID PARK/HOLD INFO If you are informed that an incoming call is on hold or has been parked for you, you may view the Caller ID information before you retrieve the call.This may influence how you choose to handle the call. From an idle keyset: • • • Press the INQUIRE key, OR Press the CID key and then the INQUIRE soft key. Dial the trunk number.
Home Page iDCS 64 BUTTON MODULE WITH KEYSET The 64 button module is used when you need more programmable keys added to your keyset. The 64 red LED’s provide visual indication of calls and features. The extra programmable keys are used exactly like the ones on your keyset. Make them DSS/BLF keys or feature keys. As a DSS/BLF the size of the 64 button module allows for greater call status and faster call processing.
iDCS Keyset Table of Contents Home Page Subscriber Services Menu SVMi-8 Subscriber Services Services Menu Calais Executary Menu Group New Messages Group Saved Messages 11 33 Listen to New Review Saved Messages Messages Group Messages Menu 1 Group Urgent Messages 2 Group Callback Requests 3 Group Reminders 4 Group Private Messages 5 Group Fax Only Messages 6 Group Voice Only Messages 7 Group Email Only Messages 8 9 # 0 * Pause, Resume Menu Prompting Group A Specific Sender Play Messa
Home Page Table of Contents iDCS Keyset ACCESSING YOUR MAILBOX GETTING STARTED [Also known as Subscriber Services Menu] Inside Callers [Subscriber logging in from their Desk] Using your new Samsung Voicemail Subscriber Services is as simple as following a few simple spoken instructions. First time users should read this section as a tutorial. You should start with the following steps: • • • Dial the voicemail access number or press the key assigned to ring the voicemail [VMMSG].
Home Page 0 PLAY MENU OPTIONS EXIT TO AUTO ATTENDANT # PERSONAL SERVICES 99 Change playback speed of the recording. Play options. Pressing this key will play all the menu options available to you from this point. 1 or 3 00 Hear the time and date, and sender's information of the message you just heard. Sender information is not available on outside calls. # Move to the next message. This does not Save or Discard the current message - it is retained as new. ## Scan.
Home Page b) Record your message at the tone.
Home Page available) and will NOT ring your extension but simply play your Night greeting during the night (when you are not available). Note: This does NOT use the Day and Night schedules of the phone system. It is solely controlled by the Subscriber’s Availability Schedule. 8 Pause / Resume Exit from Access Manager 0 Play All Options # Play Access Coverage This feature is useful for finding out how you current access settings are set.
Home Page 6 Setting Up Message Alert: You may also edit/record each one of the greetings (1-9) at any time. ■ From the Subscriber Services Menu press [6] for Mailbox Administration. Select a greeting number to edit and follow the instructions to record your greeting. When you are done recording your greeting, you will be able to listen to the greeting you recorded, save the greeting you recorded and return to the previous menu, record the greeting again, or exit without saving the greeting.
Home Page This useful feature will allow you to cancel any messages that have NOT yet been picked up by the recipient. 5 Auto Play New Messages If this option is enabled, after you enter your password correctly any new messages will immediately begin to play.To enable (or if already enabled toggle and disable) this feature: 6 ■ From the Subscriber Services Menu press [6] for Mailbox Administration. ■ Press [5] to Set Auto Play of New Messages.
Home Page This menu allows you to make changes to basic setup settings, that are rarely changed. Use these when you initially set up your personal Subscriber settings. You probably will not need to change them after that. 2 Setting your Password ■ From the Subscriber Services Menu press [#][7][1]. ■ The current password will be played and you will have the chance to change it. Recording your Name Use this option to record your name. Your recorded name is played in several different situations.
Home Page AME Password SHORTCUTS If your keyset has AME PASSWORD (MMC 110) set to YES, you must enter your station password to listen to messages being left. This will prevent unauthorized people from listening to messages being left for you. Calling If the password option is turned on, while a message is being left, press the flashing AME indicator and enter your station password (not your Samsung Voicemail password). You will then hear the message being left.
Home Page PERSONAL SPEED DIAL NUMBERS Table of Contents iDCS Keyset PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER CODE NAME TELEPHONE NUMBER 00 _________________________ _________________________ 25 _________________________ _________________________ 01 _________________________ _________________________ 26 _________________________ _________________________ 02 _________________________ _________________________ 27 _________________________ _________________________ 03
Home Page N O T E S Table of Contents N O T E S iDCS Keyset
Home Page N O T E S Table of Contents iDCS Keyset
Home Page Home Page Table of Contents STD Telephone Table of Contents TABLE OF CONTENTS STD Telephone STANDARD TELEPHONE USER GUIDE ABOUT THIS BOOK ................................................................................1 THINGS YOU SHOULD KNOW ..........................................2–3 OUTSIDE CALLS for OfficeServ™ 100, OfficeServ™ 500 and OfficeServ™ 7000 Series Making an Outside Call......................................................................................
Home Page Table of Contents STD Telephone DIALING FEATURES Speed Dialing......................................................................................................13 Programming Personal Speed Dial Numbers ........................................13 Last Number Redial ..........................................................................................13 Save Number with Redial ..............................................................................13 Pulse to Tone Changeover........
Home Page THINGS YOU SHOULD KNOW USER ORIENTATION Lifting the handset on your telephone will provide the OfficeServ 100, the OfficeServ 500, and the OfficeServ 7000 Series systems with dial tone. This is also referred to as internal or intercom dial tone. To get an outside line from the telephone company, dial an access code, usually the digit “9.” To call another station in your system, simply dial its extension number. See your system directory list for other access codes and extension numbers.
Home Page OUTSIDE CALLS MAKING AN OUTSIDE CALL • • • • Lift the handset and receive internal dial tone. Dial a C.O. line or line group access code. Receive outside dial tone and then dial the telephone number. Finish the call by replacing the handset. If your system is programmed to require an authorization code before making a call: • • Dial , and a valid code. You will hear confirmation tone, followed by dial tone. Select a C.O. line.
Home Page INTERCOM CALLS CALLING OTHER STATIONS • • • • • • Table of Contents STD Telephone CALLING YOUR SYSTEM OPERATOR • • Lift the handset and dial 0 to call your system operator or group of operators. If you want to call a specific operator, dial that person’s extension number. Lift the handset. Dial the extension number or group number. Wait for the party to answer. If you hear several brief tone bursts instead of ringback tone, the station you called is set for Voice Announce or Auto Answer.
Home Page CALL PROCESSING HOLDING CALLS • • When you are connected to any call, hookflash, receive transfer tone and dial 11. The call will now be on hold. You may now make or receive a second call. To take the caller off hold, lift the handset and dial 11. You are now connected to the call. You may resume your conversation. NOTE: A standard telephone can put only one call on hold at a time.
Home Page Table of Contents CALL WAITING FORWARD ALL CALLS If an outside call has been camped-on to your phone or another station is camped-on to you: To forward all of your calls to another station: • • • • • • You will receive camp-on tone indicating another call is waiting. Hookflash and then dial 11 to put the first call on hold. Hang up and the waiting call will ring. Lift the handset to answer. Complete this call by transferring it or hanging up.
Home Page FORWARD FOLLOW ME When you want all calls to your extension forwarded to the extension where you are now: • • Dial 606 plus your extension number. Receive confirmation tone and hang up. If you want a specific extension’s calls forwarded to your phone (Remote Call Forward): • • Dial 606 plus the desired extension number. Receive confirmation tone and hang up. To cancel Forward Follow Me, lift the handset and dial 600—OR—dial another forward code, e.g., 601.
Home Page PULSE TO TONE CHANGEOVER When making an outside call on a dial pulse line, press #. All digits dialed after the # will be sent as tones. Table of Contents STD Telephone PAGING AND MESSAGING MAKING AN INTERNAL PAGE To make an announcement through the keyset speakers in the idle condition: • • • Lift the handset. Dial 55 plus zone number 0, 1, 2, 3 or 4. After the brief attention tone, make the announcement.
Home Page Table of Contents STD Telephone RETRIEVING A PARKED CALL CANCELING A MESSAGE To retrieve a call that has been parked for you: You can cancel a message indication that you have left at another station. • • Lift the handset. Dial 10 plus the station number that was announced. You will be connected to the parked call. SETTING A MESSAGE INDICATION When you are calling another station and no one answers or you receive a busy signal, you can set a message indication at that station.
Home Page CONVENIENCE FEATURES DO NOT DISTURB Use Do Not Disturb (DND) when you want to block calls to your keyset. • • Lift the handset and then dial 401. To cancel DND, lift the handset and then dial 400. You are able to make calls while in the DND mode. ANSWERING THE DOOR PHONE When your station is programmed to receive calls from the door phone: • • • You will receive three short rings repeatedly. Lift the handset and you will be connected to the door phone.
Home Page • Lift handset to go offhook and dial 15100 plus your station passcode (default 1234) then dial 2. Listen for system dial tone and replace handset. Your station is now locked from making both internal and outgoing calls. To unlock your phone: • • Lift handset to go offhook and dial 15100 plus your station passcode (default 1234) then dial 0. Listen for system dial tone and replace handset. Your station is now unlocked.
Home Page PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER 25 _________________________ _________________________ 26 _________________________ _________________________ 27 _________________________ _________________________ 28 _________________________ _________________________ 29 _________________________ _________________________ 30 _________________________ _________________________ 31 _________________________ _________________________ 32 _________________________ ______
Home Page NOTES Table of Contents STD Telephone
Home Page Table of Contents System Admin SYSTEM ADMINISTRATION AND SPECIAL FEATURES GUIDE for OfficeServ™ 100, OfficeServ™ 500 OfficeServ™ 7000 Series April 2007 Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason. Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant.
Home Page TABLE OF CONTENTS ABOUT THIS BOOK .................................................................................... 1 SPECIAL FEATURES System Ring Plans .......................................................................................................... 2 Manual Ring Plan Change ............................................................................................ 2 Temporary Ring Plan Override ....................................................................................
Home Page Table of Contents System Admin ABOUT THIS BOOK This book contains instructions for special features that every telephone user may not need to know.The owner can decide who the system administrator will be and who will have access to these features. Station users can be trained on only the items that apply to them. This procedure will help control costs and telephone abuse. Several of the features listed in this book are specific to the system operator or attendant position.
Home Page SPECIAL FEATURES SYSTEM RING PLANS Your system is designed to have a maximum of six different Ring Plans. Each ring plan can be programmed to allow different lines to ring different ring plans to ring different station and/or station groups. Examples of why different ring plans are required can include normal day operation, night operation, using different operators during different lunch shifts and Saturday or evening hours of operation.
Home Page When the second or third option is selected the barger will take priority over the line. This means unless you (barger) hang up first, the station or line you barged into will still be connected to you when the station you barged into hangs up. When the third option is selected, the station that barges-in can monitor the conversation and no warning tone or display will be sent to the station being monitored.The handset transmitter and keyset microphone are disabled.
Home Page NOTE: Outgoing DISA calls are controlled by the dialing class of the station identified by the security code.The DISA line must have disconnect supervision from the central office. Insist that this service is verified by your installation/service company. DISA SECURITY A common practice among hackers is to repeatedly dial a known DISA access number (usually with a computer) and try a different passcode each time.
Home Page lines in the other system to make outside calls. Tie line calls can be put on hold, transferred and conferenced in the same manner as are other outside calls. • • • • Lift the handset or press the SPK or MONITOR key. Dial the tie line access code or press the tie line key. When you receive dial tone from the other system, you can dial extension numbers or access outside lines. You must know the extension numbers and the line access codes for the other system.
Home Page Table of Contents System Admin CALLER ID SPECIAL FEATURES INVESTIGATE Investigate allows selected stations with a special class of service to investigate any call in progress. If CID information is available for an incoming call, you will know to whom this station user is speaking. For outgoing calls, you can see the number that was dialed. After investigating, you may barge-in on the conversation, disconnect the call or hang up your phone to end the investigation.
Home Page Table of Contents System Admin SYSTEM ADMINISTRATOR PROGRAMMING CUSTOMER LEVEL ACCESS Before any customer programs can be accessed, you must first open system programming using the passcode you have been assigned. You must use a display keyset. Should it become necessary to change this passcode, see your service company. • • • • • While on-hook, press TRSF and then dial 200. Your display shows [ENABLE CUS. PROG. PASSCODE]. Dial the four digit passcode. The display shows [ENABLE CUS. PROG.
Home Page CHANGING FEATURE PASSCODE You can change individual feature passcodes. This program is used to change the passcodes for several features. These features are the following: RING PLAN SERVICE, DISA ALARM, ALARM CLEAR, and AA RECORD. Note: Each passcode is four digits long. Each digit can be 0 to 9. PROGRAM KEYS UP & DOWN - Select the extension number. HOLD - Press to reset the passcode to default settings. Open customer programming and follow the instructions below.
Table of Contents Home Page 2. Dial the station number OR use the UP and DOWN keys to scroll through the keyset numbers and press the right soft key to move the cursor right [205] PASSCODE PASSCODE:,,,, 3. Press HOLD to reset the passcode [205] PASSCODE PASSCODE : 1234 System Admin 4. Press TRSF to store and exit programming OR press SPK to store and advance to the next program NOTE: Directory information is always 11 characters.
Home Page Table of Contents System Admin PROGRAM TRUNK NAMES iDCS / ITP / DS 5000 KEYSETS COUNT 1 2 3 4 5 DIAL 0 < > . ) 0 DIAL 1 space ? , ! 1 DIAL 2 A B C @ 2 DIAL 3 D E F # 3 DIAL 4 G H I $ 4 DIAL 5 J K L % 5 DIAL 6 M N O ^ 6 DIAL 7 P Q R S 7 DIAL 8 T U V , 8 DIAL 9 W X Y Z 9 DIAL , : = [ ] , 1.
Home Page System Admin Table of Contents PROGRAM STATION GROUP NAMES PROGRAM SYSTEM SPEED DIAL NUMBERS This program is used to assign a character name or identification for each station group. You may assign a name 11 characters long. The system list starts with 200 numbers and can be increased in blocks of ten. The system may have either 500 or 950 maximum depending on the setting in MMC 861. See your service company to increase or decrease the system list.
Home Page iDCS KEYSETS 8D KEYSET PROGRAMMABLE KEYS LAYOUT A B C D E 4. Press the F key to toggle to Program System Speed Dial Names, step 3 to enter the name 28D KEYSET, 18D KEYSET PROGRAMMABLE KEYS LAYOUT Transfer C E B D F Speaker F System Admin SYS SPEED NAME 505: 5.
PROGRAM PERSONAL SPEED DIAL NUMBERS FOR OTHER STATIONS System Admin Table of Contents Home Page iDCS KEYSETS 8D KEYSET PROGRAMMABLE KEYS LAYOUT Individual station users can program their own numbers, but in cases where this is not practical, or for single line telephone users, this program allows a system administrator to view or change any station’s speed dial numbers. The station speed dial codes are 00–49 or 000–049.
Home Page 4. Dial the location number (e.g., 05) OR press UP or DOWN to select the location and press the right soft key to move the cursor OR press the left soft key to return to step 2 [205] SPEED DIAL 05: _ 5. Enter the trunk access code (e.g., 9) followed by the number to be dialed (e.g.
Home Page KEYPAD - Used to enter characters. HOLD - Press to clear entry. Open customer programming and follow the instructions below. ACTION DISPLAY 1. Press TRSF and then dial 715 Display shows the first message PGM.MESSAGE (01) GIVE ME THE CALL 2. Dial in the message number (e.g., 11) OR press UP or DOWN to scroll through the messages and press the right soft key to move the cursor PGM.MESSAGE (16) EMPTY MESSAGE 3.
Home Page MANAGING KEY ASSIGNMENTS PROGRAM KEYS You can view station key assignments and add extenders to some of the programmable keys for easy one touch operation of frequently used features. UP & DOWN - Select the extension number. KEYPAD - Used to enter extender codes. HOLD - Used to clear the displayed data. An extender is a number that makes an otherwise general key very specific. Adding the digit “4” to a PAGE key defines this key for paging zone four.
Home Page Table of Contents System Admin PROGRAMMING ACCOUNT CODES STATION TIMERS This program is used to add or change account code entries. Each station can have five timers customized for them to accommodate station users with individual work habits. These timers are as follows: PROGRAM KEYS NO ANS FWD No Answer Forward KEYPAD - Used to enter the account code (allowable digits 0–9). UP & DOWN - Used to select entry number. FLASH & TRSF - Used to view and change only the used entries.
Home Page 2. Dial the station number (e.g., 205) OR press UP or DOWN key to select the station and press the right soft key OR press ANS/RLS to select all stations and press the right soft key [205] NO ANS FWD 010 SEC OR [ALL] NO ANS FWD 010 SEC 3. Press UP or DOWN key to select the station timer and press the right soft key [205] DTMF DUR. 0100 MS→ 4. Enter the new value via the dial pad, e.g., 0300 and the system will return to step 2 [205] DTMF DUR. 0100 MS→0300 5.
Home Page Table of Contents System Admin HOLIDAY CUSTOMER SET RELOCATION This program provides the ability to set as many as 20 different holidays. Each holiday will override the System Operating Mode for that particular date with a programmed ring plan. This program is used to swap information associated with two stations. All assignments such as trunk ring, station group, station COS, station speed dial etc. will follow this program. 18 button keysets and 28 button keysets can be exchanged.
YES NO NO NO NO NO NO NO NO NO NO DS5007S NO YES NO NO NO NO NO NO NO NO NO DS5014D NO NO YES NO NO NO NO NO NO NO NO DS5021D NO NO NO YES NO NO NO NO NO NO NO ITP-5112L NO NO NO NO YES NO NO NO NO NO NO ITP-5121D NO NO NO NO NO YES NO NO NO NO NO ITP-5107S NO NO NO NO NO NO YES YES NO NO NO iDCS 28B NO NO NO NO NO NO YES YES NO NO NO iDCS 18B NO NO NO NO NO NO NO NO YES NO NO iDCS 8B NO NO NO NO NO NO NO NO NO YES NO DCS*, DS & iDCS 64 AOM NO NO NO NO NO NO NO NO NO NO YES Single Line iDC