IP Phone User Guide ITP-5021D / ITP-5014D
SAFETY CONCERNS For product safety and correct operation, the following information must be given to the operator/user and shall be read before the installation and operation. Conventions WARNING Provides information or instructions that you should follow in order to avoid personal injury WARNING or fatality. CAUTION Provides information or instructions that you should follow in order to avoid a service failure CAUTION or damage to your phone. NOTE Indicates additional information for reference.
WARNING The ITP-5021D/5014D IP phone shall be connected to the local AC power using the power adaptor provided with the IP phone. Use of an alternative adaptor may result in serious damage and voids the product warranty. The handset receiver on the digital phone may retain metallic objects. Care should be taken when using the handset in the vicinity of small metal objects. Avoid placing objects containing water such as vases, cups, cosmetics, and medicines near the phone.
Do not use flammable solvent or materials near the phone. Do not store them near the phone. It may cause a fire or electric shocks. If the phone makes excessive noise, emits an odour, or smoke, immediately unplug the phone and call your Authorised Samsung Reseller. CAUTION Be careful not to connect the network LAN cable to the PC connection port. If the LAN cable connected to network is connected to the PC connection port, both telephone and PC communications will be disabled.
Do not install the phone on an unstable surface or in direct sunlight. It may cause severe damage to the plastic case of the phone, and reduced the performance of your digital phone. Do not separate, repair or remodel the phone arbitrarily. If a repair is needed, please contact your Authorised Samsung Reseller. © SAMSUNG Electronics Co., Ltd.
TABLE OF CONTENTS SAFETY CONCERNS Conventions ..................................................................................................................................... 2 Symbols ........................................................................................................................................... 2 Warning............................................................................................................................................ 3 Caution ......................
PREPARATION PREPARATION Main Features THINGS YOU SHOULD KNOW IP Network The ITP-5021D/5014D IP phone provides voice communication through the previously installed data network line, making installation of additional telephone lines unnecessary. USING THE FEATURES Application menu This button allows you to access the IP phone’s menu functions.
Hold PREPARATION You can use the Hold feature when you need something or another call arrives. Use this button to temporarily hold the current call until you are ready to resume the call. You can even pickup a held call at another station. Conference Calls THINGS YOU SHOULD KNOW This button is used when multiple parties need to be connected simultaneously during a phone conversation. Up to five parties including you can be connected in a conference call.
Front View of the Phone ITP-5021D / ITP-5014D DS-5021D (Programmable Buttons : 21) DS-5014D (Programmable Buttons : 14) Programmable Buttons Soft Buttons Scroll Button Speaker Status Indicator LCD screen Volume Button Redial Button Conference Button Navigation Buttons Dial Buttons Speaker Button Hold Button Transfer Button Microphone 10 © SAMSUNG Electronics Co.
Connecting Lines to the Phone PREPARATION 1 Plug the handset cord into the port marked with the symbol. 2 Connect the LAN cable connected to your data network to the LAN connection port on the base of the IP phone. THINGS YOU SHOULD KNOW 3 Connect the LAN cable connected to the PC’s network card to the PC connection port on the base of the IP phone. 4 Connect the power adaptor. There is a power connection port for the power adaptor on the base of the IP phone.
z If you want to use the LAN Jack adaptor, the LAN cable can be connected as follows : LAN Jack Adaptor 12 © SAMSUNG Electronics Co.
PREPARATION THINGS YOU SHOULD KNOW Volume Adjustment ] button is used for adjusting the volume of the handset, speaker, THINGS YOU SHOULD KNOW The Volume [ and ringer. Adjusting Handset Volume 1 During a call using the handset. USING THE FEATURES 2 Press the [VolumeS] button to increase the handset volume. APPLICATION MENUS 3 Press the [TVolume] button to decrease the handset volume. ANNEX © SAMSUNG Electronics Co., Ltd.
Adjusting Speaker Volume PREPARATION 1 During a call using the [Speaker] button. THINGS YOU SHOULD KNOW 2 Press the [VolumeS] button to increase the speaker volume. 3 Press the [TVolume] button to decrease the speaker volume. USING THE FEATURES Adjusting Ring Volume 1 To increase the ring volume, press the [VolumeS] button while the phone is ringing. APPLICATION MENUS 2 To decrease the ring volume, press the [TVolume] button while the phone is ringing. ANNEX 14 © SAMSUNG Electronics Co.
Entering Characters PREPARATION Using the dial buttons of this phone, you can easily enter/edit, letters, numbers and special characters. Special Button Used THINGS YOU SHOULD KNOW To enter letters of the alphabet the following special button is used. - ‘A’ Button : Switch to capital/small letters when entering characters. The ‘A’ button of the ITP-5021D/5014D IP phone is located on the first button of the bottom row of the programmable buttons below the LCD screen.
Entering Characters PREPARATION Press the Volume [ ] button to move the cursor and insert or modify the desired letter. Press the Volume [ ] button and move the cursor one space to the right to use the same dial button letters as the previous letter used. Procedures for entering characters are described below. THINGS YOU SHOULD KNOW Enter the characters according to the table below. Press the ‘A’ button to switch between capital and lower case letters. Dial frequency 1 2 3 4 5 0 < > .
Telephone Status Indicator PREPARATION The status indicator turns on or off according to the telephone status. Telephone Status Indicator THINGS YOU SHOULD KNOW Functions Status of LCD Indicators Steady red Extension Ring Flashing red Trunk Ring Flashing green Recalling Flashing yellow Message waiting Flashing red Calling Denied Fast flashing red within 1-second interval. USING THE FEATURES Busy/Off-hook APPLICATION MENUS ANNEX © SAMSUNG Electronics Co., Ltd.
Button LED PREPARATION The [Transfer] button, [Hold] button, and [Speaker] button have a LED that turns on or off according to the phone status. THINGS YOU SHOULD KNOW [Transfer] button [Hold] button [Speaker] button For incoming external calls or intercom calls ringing at your IP Phone the trunk button LED or Call button LED will flash green. The trunk button LED will flash red on other IP Phones with the same trunk button. While holding a call, the green LED of the trunk line will blink.
PREPARATION USING THE FEATURES Making a Call Calling an Extension Number This function is used when you want to make a call to other stations. 1 Pick up the handset and check for dial tone. THINGS YOU SHOULD KNOW This function is used when you want to make a call to other stations or to make an external call. USING THE FEATURES APPLICATION MENUS 2 Dial the extension number or station group number. Wait until the other party answers the call.
Calling an Outside number PREPARATION This function is used when you want to make an external call. 1 Pick up the handset. THINGS YOU SHOULD KNOW 2 Press the trunk or trunk group button or dial the trunk group access code(e.g., 0). USING THE FEATURES 3 Dial the telephone number you want to call. 4 Finish your call by replacing the handset or pressing the [End] button.
Using a Speakerphone PREPARATION This function is used when you make a call with a speakerphone. 1 Press the [Speaker] button without lifting the handset. THINGS YOU SHOULD KNOW 2 Dial the telephone number you want to call. Or, press the trunk line call/extension call button registered. 3 Once the called party answers the call, get started with speaking to the called party. USING THE FEATURES • Lift the handset while speaking to turn off the speaker and continue speaking using the handset.
Redial PREPARATION This function allows you to redial the last external number dialled. To redial the last telephone number you dialled, press the Send [ 2 seconds or press [1] [9]. Pressing the Redial [ to 10 of your previously dialled external numbers. ] button for approximately ] button will give you the option to review up THINGS YOU SHOULD KNOW 1 Press the [Redial] button.
Save Number with Redial PREPARATION 1 To save the number you just dialled for later use, press the [SAVE] button before hanging up. THINGS YOU SHOULD KNOW 2 This saved number can be redialled at any time by pressing the [SNR] button or dialling [1]►[7]. The same external trunk line will be selected for you. USING THE FEATURES NOTE - The saved telephone number will be saved in memory until you save another number. - Saved Number Redial does not apply to intercom calls.
Answering a Call PREPARATION This function is used when you want to answer an intercom call or outside call. Using a Handset THINGS YOU SHOULD KNOW This function is used when you answer a call with a handset. 1 When the IP Phone rings, pick up the handset or press the [Speaker] button or [Send] button. 2 To finish the call replace the handset or press either the [Speaker] or [End] button. USING THE FEATURES Using a Speakerphone This function is used when you answer a call with a speakerphone.
Call Pickup PREPARATION This function is used when you pickup a call that is ringing at another station. If a call rings on another station and you know the station number, you can answer the call on your IP phone. THINGS YOU SHOULD KNOW 1 A call is ringing on another station. 2 Pick up the handset and listen for the dial tone. 3 Press [6]►[5]. USING THE FEATURES 4 Dial the station number that is ringing. APPLICATION MENUS ANNEX © SAMSUNG Electronics Co., Ltd.
Features Used During a Call PREPARATION This function is used when you use conveniently during a call. Hold an Intercom Call THINGS YOU SHOULD KNOW You can put the other party on hold if another intercom call arrives or you wish to use both hands for another task and resume the call later. 1 Press [Hold] button and replace the handset to put the current call on hold. • The intercom call is placed into exclusive hold and cannot be retrieved at another station.
Hold an Outside Call PREPARATION You can put the other party on hold if another call arrives or you wish to use both hands for another task and resume the call later. THINGS YOU SHOULD KNOW 1 While you are engaged in a conversation, press the [Hold] button. Then the call on hold will flash green on your phone and the call will flash red on other stations. 2 To resume your conversation with the held call, press the button with the flashing green LED.
Transferring a Call PREPARATION While on an outside call you can transfer the call to another internal or outside party. You can transfer your call to another extension or return to the outside party. THINGS YOU SHOULD KNOW 1 While on a call, press the [Transfer] button. Your call is automatically put on transfer hold. 2 Dial an extension or group number. Or, press the [DSS] button or station group button. Your call will be automatically put on transfer hold.
Conference Calls allows each station to pre assign up to 5 conference groups so you can set up a conference call by pressing a single [Group Conference] programmable button. Refer to your System Administrator to confirm that this option is available to you. THINGS YOU SHOULD KNOW 1 Press the [Conference] button while engaged in a conversation. You will hear conference tone. 2 Make another call, either intercom or outside. Press the [Conference] button and you will hear conference Tone.
PREPARATION APPLICATION MENUS Navigation Buttons THINGS YOU SHOULD KNOW The ITP-5021D and ITP-5014D IP Phones are equipped with navigation buttons for Convenient use of the IP Phone functions. This chapter introduces the functions available using the navigation buttons and procedures for using the various applications. USING THE FEATURES Menu Button APPLICATION MENUS 1 The main menu is displayed when the [Menu] button is pressed in the idle state, You can select from the presented options.
Send Button PREPARATION If you press the [Send] button while the [OUT CALL LOG], [IN CALL LOG], [SPD NO. SEARCH], or [DIRECTORY DIAL] function is selected, the corresponding number will be dialled. - If you press the [Send] button in idle mode, you enter the [OUT CALL LOG] menu. THINGS YOU SHOULD KNOW - If you press the [Send] button in dial mode, you enter the [OUT CALL LOG] menu regardless of the numbers previously dialled.
Direction button PREPARATION These buttons are used when editing menu entries, or when moving between menu items. THINGS YOU SHOULD KNOW [ ∧ ] button is used Used for moving to the previous menu. USING THE FEATURES [ > ] button is used In cases where the phone number is long, this button is used for displaying the rear part of the number which is not displayed on the LCD screen. [ ∨ ] button is used Used for moving to the next menu.
Entering Application Menus PREPARATION When the IP phone is in the standby mode, press the Menu [ menu will appear on the LCD screen. ]button. The main application THINGS YOU SHOULD KNOW How to Select Menu USING THE FEATURES To select a menu items, you can use the navigation direction buttons, [TVolumeS] button or the dial buttons. ∧]/[∨] direction buttons or the [TVolumeS] button and move to the preferred menu.
Application Menus PREPARATION 1. OUT CALL LOG 2. INCALL LOG THINGS YOU SHOULD KNOW 3. SPD NO. SEARCH ► 1. PERSON SPD NO. 2. SYSTEM SPD NO. 4. DIRECTORY DIAL ► 1. PERSON SPD NO. 2. SYSTEM SPD NO. 3. STATION NO. 5. FORWARD ASSIGN ► USING THE FEATURES 1. FORWARD TYPE 2. FORWARD ALL 3. FORWARD BUSY 4. FORWARED NO ANS 5. FORWARD DND 6. ALARM ASSIGN APPLICATION MENUS NOTE - To use the ‘3. SPD NO. SEARCH’ and ’5. FORWARD ASSIGN’ menu function you should consult your System Administrator.
ANNEX Troubleshooting Possible problems and troubleshooting steps for your IP phone are described below. Check the troubleshooting steps before contacting your Authorised Samsung Reseller. The phone does not boot when the power is connected. - Check to confirm that the data network cable is connected to the LAN socket on the phone properly. - Check to confirm that the connected power adaptor is the one supplied with the ITP-5021D/5014D Phone.
Nothing appears on the LCD screen while the ITP-5021D/5014D phone is being used. PREPARATION Check that the data network cable is correctly connected to the LAN socket on the ITP-5021D/5014D Phone. (Refer to ‘Connecting Lines to the Phone’ section of ‘Preparation’ in this guide.) THINGS YOU SHOULD KNOW The ITP-5021D/5014D Phone does not ring and volume is too low. Press the [TVolumeS] button to adjust the volume. (Refer to ‘Volume Adjustment’ section of the ‘Things You Should Know’ section in this guide.
Caller IDs are not displayed on the LCD screen. - Confirm with your System Administrator that the caller ID service is available from your telephone company. - If the caller blocks the sending of their caller ID, the caller ID will not be displayed. - If the caller makes a call from an area where the caller ID cannot be provided (e.g., international calls), the caller ID will not be displayed. - If the caller makes a call from a public phone, the caller ID will not be displayed.
Product Specifications PREPARATION The specifications and features of the ITP-5021D/5014D IP phone are as follows. Specification Items THINGS YOU SHOULD KNOW Model Weight(kg) Size(mm) ITP-5021D ITP-5014D 1.1 1.
