SAMSUNG Enterprise IP Solutions OfficeServ User Guide for 5000D Series Phones ITP-5021D ITP-5014D DS-5021D DS-5014D
Publication Information Samsung Telecoms reserves the right without prior notice to revise information in this publication for any reason. Samsung Telecoms also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant. Disclaimer Samsung Telecoms is not responsible for errors or problems arising from customers not installing, programming or operating their Samsung systems as described in this manual.
EU Declaration of Conformity (RTTE) Samsung Electronics Co., Ltd. 259 Gongdan-Dong, Gumi-City Kyungbuk, Korea, 730-030 (factory name, address) declare under our sole responsibility that the product Digital Keyphone System "iDCS500 / OfficeServ500" to which this declaration relates is in conformity with RTTE Directive 1999/5/EC ( Annex II ) Low Voltage Directive 73/23/EEC EMC Directive 89/336/EEC:92/31/EEC By application of the following standards .........................................................
i ABOUT THIS GUIDE This User Guide provides instructions for installing and operating the following Samsung telephones with the Samsung Enterprise IP Solutions OfficeServ system. • ITP-5000D Series IP phones (ITP-5021D and ITP-5014D 2-line LCD IP phones) • DS-5000D Series phones (DS-5021D and DS-5014D 2-line LCD digital phones) Please take the time to read this guide to familiarise yourself with the features of your phone.
ii Introduction Do not disassemble or attempt to repair the phone yourself. If a repair is needed, please contact your authorised Samsung dealer. Also, if installing an ITP-5000D Series phone: Take care not to connect the network LAN cable to the PC connection jack. If the LAN cable connected to the network is connected to the PC connection jack, both telephone and PC communications will be disabled. Use the AC power adapter supplied with the phone.
iii Contents Chapter 1 Installing Your ITP- or DS-5000D Series Phone ................................. 1-1 ITP-5000D Series IP Phone .................................................................................................1-1 Checking the Supplied Components..............................................................................1-1 Connectors on the IP Phone..........................................................................................1-2 Installing the IP Phone .................
iv Contents Chapter 4 Basic Features ....................................................................................... 4-1 Button LEDs ..........................................................................................................................4-1 Phone Status Indicator.........................................................................................................4-1 Using Feature Codes...........................................................................................
v Holding a Call......................................................................................................................4-25 System Hold..................................................................................................................4-26 Automatic Hold..............................................................................................................4-26 Exclusive Hold ..................................................................................................
vi Contents Chapter 6 Dialling Features .................................................................................... 6-1 Speed Dialling .......................................................................................................................6-1 Redial an Outside Number...................................................................................................6-7 Automatic Redial/Retry ...........................................................................................
vii Chapter 10 Special Features............................................................................... 10-1 Do Not Disturb ....................................................................................................................10-1 Muting Your Phone .............................................................................................................10-3 Background Music.............................................................................................................
viii Contents List of Figures Figure 1.1 Figure 1.2 Figure 1.3 Figure 1.4 Contents of ITP-5000D Series IP Phone Package ................................... 1-1 Base of ITP-5000D Series IP Phone......................................................... 1-2 Contents of DS-5000D Series Phone Package ........................................ 1-6 Base of DS-5000D Series Phone.............................................................. 1-7 Figure 3.1 Figure 3.2 Front Panel of the ITP- and DS-5014D Phone ....
1-1 Chapter 1 Installing Your ITP- or DS-5000D Series Phone This chapter explains how to install your phone. Refer to the appropriate section for ITP-5000D Series IP Phone or DS-5000D Series Digital Phone in this chapter for the phone you are installing. ITP-5000D Series IP Phone Checking the Supplied Components First, open and check the package you have received. If any of the parts is missing or damaged, contact your dealer immediately.
1-2 Chapter 1 Installing Your ITP- or DS-5000D Series Phone Connectors on the IP Phone The base of the phone contains a handset connection jack, power connection jack, LAN connection jack, and a PC connection jack. Power Connection Jack LAN Connection Jack PC Connection Jack Handset Connection Jack Figure 1.2 Base of ITP-5000D Series IP Phone Installing the IP Phone 1. Plug the handset cord into the jack marked with the cord inside the recess to secure it.
1-3 2. Connect the LAN cable from the network to the LAN connection jack. POWER PC24V PC LAN 3. Connect the LAN cable from the PC’s network card to the PC connection jack. POWER PC24V PC LAN Take care not to connect the LAN cable from the network to the PC connection jack on the phone. Otherwise, neither the phone nor the PC connection will function.
1-4 Chapter 1 Installing Your ITP- or DS-5000D Series Phone 4. Connect the power adapter cable to the power connection jack. Do not connect the cable to the power outlet yet. The power specification is as follows. Input : AC 240V 50Hz Output : DC 24V 0.4A POWER PC24V PC LAN Use only the supplied adapter cable. Using any other cable may cause serious damage and will void the warranty. 5. Insert the phone stand.
1-5 • If using as a wall-mounted phone, insert the support into the slots located in the lower section of the base. – Use the two mounting holes in the upper section of the phone body for wall mounting the phone on screws inserted into the wall. – The handset hook should also be changed so that the handset is secure when mounted on the wall. Push out the handset hook from the holder, turn it through 180o and push it back into the holder. Installation is complete.
1-6 Chapter 1 Installing Your ITP- or DS-5000D Series Phone DS-5000D Series Digital Phone Checking the Supplied Components First, open and check the package you have received. If any of the parts is missing or damaged, contact your dealer immediately. The package supplied with the phone includes the following items: Digital phone Phone stand Handset Line cord DS-5000D Series Phone Handset Phone Stand Line Cord User Guide Figure 1.
1-7 Installing the Phone The base of the phone contains connection jack. a handset connection jack and a line cord Figure 1.4 Base of DS-5000D Series Digital Phone 1. Plug the handset cord into the handset jack (marked with the push the cord inside the recess to secure it. symbol) and 2. Plug the line cord into the line cord jack and push the cord inside the recess to secure it. Plug the other end of the line cord into the phone socket.
1-8 Chapter 1 Installing Your ITP- or DS-5000D Series Phone • If using as a desk-phone, insert the phone stand into the slots located in the upper section of the base. POWER PC24V PC LAN • If using as a wall-mounted phone, insert the support into the slots located in the lower section of the base. – Use the two mounting holes in the upper section of the phone body for wall mounting the phone on screws inserted into the wall.
1-9 – The handset hook should also be changed so that the handset is secure when mounted on the wall. Push out the handset hook from the holder, turn it through 180o and push it back into the holder. Installation is complete. Now find out what features your phone supports by going to Chapter 3.
2-1 Chapter 2 Setting the Working Environment for ITP5000D Series IP Phones This chapter describes the procedure for starting (“booting”) an IP phone and setting the phone’s operating parameters. Overview of Environment Settings Mode Menu Items The menu structure for setting the phone’s environment is as shown below. TOP LEVEL SUB-LEVEL 1.Information 1.Version 2.Network 3.Load Option 4.MAC address 2.Network 1.Mode 2.IP* 3.Netmask 4.
2-2 Chapter 2 Setting the Working Environment for ITP-5000D Series IP Phones Using the Buttons in Edit Mode When entering the edit mode for any menu option, the cursor flashes and you can enter digits using the dial buttons [0] – [9] and [*]. Button functions are listed in the table. Table 3.
2-3 Setting Parameters The procedure for setting parameters takes you through the top level menus for Network, Load & Upgrade, System and Server. Network Menu • Select ‘2.Network’. You see: >1.Mode 2.IP • Select ‘1.Mode’. You see: >1.Manual IP 2.DHCP • Select ‘1.Manual IP’ to manually enter the IP, Subnet Mask, and Gateway IP addresses and continue with this section. OR Select ‘2.
2-4 Chapter 2 Setting the Working Environment for ITP-5000D Series IP Phones • Select ‘2.IP’. You see: Input IP Address xxx.xxx.xxx.xxx If the IP address is set, you can confirm the address displayed by pressing the [Enter] button. (If it is incorrect, use the left arrow button to delete the set address and use the dial buttons [0] to [9], and [*] to enter the correct address, and press the [Enter] button to save and exit.
2-5 OR If the gateway address is blank, use the dial buttons [0] to [9], and [*] to set the address and press the [Enter] button to save and exit. You have now completed the network parameter setup. Press the [End] button to return to the top level menu. Load & Upgrade Menu The menu ‘3.Load & Upgrade’ sets or modifies the phone’s upgrade environment. • Select ‘3.Load & Upgrade’. You see: 1.Load Option 2.Upgrade Program • To designate where the phone’s program is to be downloaded from, select ‘1.
2-6 Chapter 2 Setting the Working Environment for ITP-5000D Series IP Phones • To upgrade the phone’s bootrom select ‘3.Upgrade Bootrom’ then ‘1.TFTP server’. Input TFTP Server xxx.xxx.xxx.xxx Enter the IP address of the TFTP server from which the program should be downloaded. Press the [Enter] button to start the download. The phone is rebooted after downloading the Bootrom program and the environment setup main menu appears. • The ‘[4. Format]’ option is used to delete previously saved programs.
2-7 • To set/modify the ID of the phone, select ‘2.ID’. The following screen is displayed. *Input ID Enter the ID as a maximum of 16 digits/characters. • To set/modify the password of the phone, select ‘3.Password’. The following screen is displayed. Enter the password as a maximum of 8 digits (displays as ‘*’). Verifying Settings and Rebooting The top level menu ‘1.Information’ allows you to view and verify all your parameter settings.
3-1 Chapter 3 Things You Should Know The ITP- and DS-5000D Series of phones comprise the ITP/DS-5021D and ITP/DS-5014D phones. These are 2-line LCD phones that can be used with the Samsung Enterprise IP Solutions OfficeServ System. They are described in detail in this chapter. ITP and DS phones are operated in the same way. However, IP phones enjoy the added benefits of Internet technology to make and receive calls.
3-2 Chapter 3 Things You Should Know Programmable Buttons (21) LCD Panel Soft Buttons (3) Scroll Button Status Indicator Speaker Volume Button Redial Button Phone Support Navigation Buttons Dial Buttons Speaker Button Hold button Microphone Conference Button Transfer Button Figure 3.2 Front Panel of the ITP- and DS-5021D Phone • The 14 or 21 programmable buttons can be programmed with desired functions. • Dial keypad buttons for dialling numbers.
3-3 • The status indicator displays the status of the phone using red, green, and amber colours. Dial (Keypad) Buttons The dial buttons are used to dial digits [0]-[9], [*] and [#]. Programmable Buttons ITP- and DS-5021D have 21 programmable buttons; ITP- and DS-5014D have 14 programmable buttons. You can program these buttons with frequently used functions, such as dialling a specific telephone number when pressed. Your system administrator will normally do this for you using system programming (MMCs).
3-4 Chapter 3 Things You Should Know Volume Buttons [t and u] The Volume buttons are used to control the volume levels for the handset, speakerphone, ringing bell and background music. The [u] button decreases the volume and the [t] button increases the volume. They are also used to move between menus and features on the LCD panel. Press the [u] button to move to the previous menu or feature, and the [t] button to move to the next menu or feature.
3-5 Navigation Buttons These are used to “navigate” through menus and features displayed on the LCD. Menu Button This button is used to display menus of information, such as outgoing and incoming call logs, speed dial numbers, and directory dial numbers. It also allows you to set and display features such as call forwarding and alarm reminder types. Send Button This button is used to answer calls through the speakerphone.
3-6 Chapter 3 Things You Should Know Arrow Buttons The left and right arrow buttons are used to move the cursor left and right on the LCD panel for editing contents. The up and down arrow buttons are used to move up and down through menus. LCD Panel Up to 48 alphabetic characters and numbers can be displayed on the LCD panel on two 24-character lines. The panel shows the processing status and progress of calls, and displays various functions and menus.
3-7 For example, when selecting the CALL menu, use the left soft button; when selecting the OTHER menu, use the centre soft button; and when selecting the ANS menu, press the right soft button. Microphone The small opening below the Navigation buttons is a microphone. You can speak through the microphone without lifting the handset when making a call. To do this, press the [Speaker] button. Phone Status Indicator The phone status indicator is located on the upper right-hand edge of the LCD panel.
4-1 Chapter 4 Basic Features This chapter describes the basic features of the ITP- and DS-5000D Series phones. It is recommended that you familiarise yourself with these features before using your phone so that operating it will be easier and problem free. If you haven’t already done so, take time to read Chapter 3 which explains the functions of the various buttons on your phone.
4-2 Chapter 4 Basic Features Table 4.2 Status Indicator Status of Phone Status Indicator Busy on call / Off-hook Steady red Internal extension ring Flashing red External (C.O.) line ring Flashing green Transferred / held call recalling Flashing amber Message waiting Flashing red Calling denied Fast flashing red Using Feature Codes System features are programmed with default codes that you can dial to access the features. These are described in the relevant parts of the guide.
4-3 Assigning Button Values (Extenders) You can add an “extender” to some programmed buttons to make their functions more specific. For example, you could add the extender “4” to the [PAGE] button. Normally, when you press the [PAGE] button, you are asked to enter the page zone to page. With the new extender, pressing the button will automatically page zone 4. The following table lists the extenders that can be assigned to programmable buttons. Table 4.
4-4 Chapter 4 Basic Features How to Add Extenders Tr a n sfer 1. Press the [Transfer] button. 2. Press [1][0][7]. 1 0 7 MN O 3. Select the button for adding the extender. Use the [uVolumet] buttons to scroll through the display of programmable buttons and press the right soft button to select the button (OR you can press the programmable button or enter the number if you know it) 4. Enter the extender using the dial buttons. Vo lu 1 4 * 5.
4-5 Handset Volume 1. Pick up the handset and listen to the tone. 2. To increase handset volume, press the [Volumet] button. 3. To decrease handset volume, press the [uVolume] button. Speakerphone Volume 1. Press the [Speaker] button. Spe 2. To increase speakerphone volume, press the [Volumet] button. 3. To decrease speakerphone volume, press the [uVolume] button.
4-6 Chapter 4 Basic Features Ringer Volume 1. To increase ringer volume, press the [Volumet] button while the phone is ringing. 2. To decrease ringer volume, press the [uVolume] button while the phone is ringing. Selecting the Ring Tone One of eight ring tones can be selected. 1. Press the [Transfer] button. Tr a n 2. Press [1][1][1]. sfer 1 3. Press button [1]-[8] in order, or press the [uVolumet] button, to listen to each ring tone. 4.
4-7 Changing the Phone Passcode Your pre-assigned extension passcode is 1234. You can change the passcode if needed. 1. Press the [Transfer] button. Tr a n sfer 2. Press [1][0][1]. 1 0 1 3. Enter the current passcode (e.g. 1234). 1 4 * 7 PQ 6. Save the new passcode by pressing the [Transfer] button.
4-8 Chapter 4 Basic Features Setting the Answering Mode for Intercom Calls Intercom calls can be answered in one of three modes. You can select whichever mode suits your working preferences: RING MODE: The phone rings and you answer using either the handset or the speakerphone. This is the normal answering mode. AUTO ANSWER MODE: The phone gives a brief tone and automatically answers the call. The speakerphone is switched on. (Lift the handset for privacy if you prefer.
4-9 1. Press the [Transfer] button. Tr a n sfer 2. Press [1][0][3]. 1 3. Select ANS MODE or EXEC ANS using the [uVolumet] buttons. 3 Vo lu 4. Move the cursor by pressing the right soft button. 5. Press [0] (Ring mode), or [1] (Auto Answer mode), or [2] (Voice Announce mode) OR Select the mode using the [uVolumet] buttons. Tr a n 6. Press the [Transfer] button to save the setting.
4-10 Chapter 4 Basic Features Switching Headset/Handset Mode You can switch between handset mode and headset mode if you have a headset connected to your phone. In headset mode, you answer or end a call by pressing the [Send] or [End] button. 1. Press the [Transfer] button. Tr a n sfer 2. Press [1][1][0]. 1 1 3. To use the handset, press [0][2][0] To use the headset, press [0][2][1] 0 10 12 AB C 00 PQ 10 12 AB C 4.
4-11 Enabling/Disabling Key Confirmation Tone When you press a dial button, you may hear a short confirmation tone, depending on whether this feature is enabled or disabled. 1. Press the [Transfer] button. Tr a n sfer 2. Press [1][1][0]. 1 1 3. To enable the key confirmation tone, press [0][4][1]; to disable, press [0][4][0]. 0 PQ RS Disable 10 X 41 GH I 0 PQ 10 Enable 41 G HI 4. Save the selected entry by pressing the [Transfer] button.
4-12 Chapter 4 Basic Features Hot Keypad The hot keypad feature allows you to make a call or activate feature codes by pressing the dial buttons directly, without having to pick up the handset or press the [Speaker] button. To turn this feature on or off: 1. Press the [Transfer] button. Tr a n sfer 2. Press [1][1][0]. 1 1 3. To enable the hot keypad, press [0][3][1]; to disable press [0][3][0]. 0 PQ RS Disable 10 X 31 D EF 0 PQ 10 31 D EF Enable 4.
4-13 Dialling by Directory Name The online directory of names allows you to find any extension or speed dial number very quickly. Normally, every extension number or speed dial number in the system has a directory name assigned to it (for example, John Smith on extension 201, or Ann Jones on 203). You can select an extension number or speed dial number using the list of directory names by scrolling through the list, which displays in alphabetical order. 1.
4-14 Chapter 4 Basic Features If you program a [DIR] button, you can add the extender 1, 2 or 3, e.g. DIR2, to go straight to the directory you most often use (PERS, SYS or STN). Assigning/Changing Your Extension Name Up 11 alphabetic characters can be assigned as a name to your phone. The name is entered in the online directory to enable others to call you using the ‘dialling by directory name’ feature (see above). The name also displays in your LCD panel and in the LCD panels of phones you call. 1.
4-15 Making Intercom Calls Calling an Extension Number 1. Pick up the handset and listen for dial tone or press the [Speaker] button. (Remember: you don’t need to do this if the hot keypad feature is switched on.) 1 4 * 2. Dial the extension number (or group number to which the extension belongs). 3. Wait until the called party answers.
4-16 Chapter 4 Basic Features Busy Extension Callback If a called extension is busy, you can set a busy extension callback. When the busy extension becomes free, your phone will ring. When you pick up the handset, the other extension will ring for the user to answer your call. 1. When you hear a busy signal, press the programmed [CBK] button, or dial [4][4] or press the soft button corresponding to the CBK option on the LCD panel. Or 4 GH I 4 GH I 2.
4-17 Busy Extension Camp-On If a called extension is busy and you don’t want to wait for a callback, you can give the called extension off-hook ring tone and wait for them to answer. Press the [CAMP] button or dial [4][5] or press the soft button corresponding to the CAMP option on the LCD panel. 4 Or GH I 5 JKL The called extension will receive off-hook ring tone repeated every few seconds and its first available Call button will flash to indicate your call is waiting.
4-18 Chapter 4 Basic Features Answering Intercom Calls 2. To end the call, replace the handset or press the [Speaker] or [End] button Se 1. When the phone rings, pick up the handset or press the [Send] button. nd Answering Intercom Calls in Ring Mode Or En d Speak er Or Z zz Answering Intercom Calls in Voice Announce Mode The phone issues a brief tone and you hear the caller’s message. 2. To end the call, replace the handset or press either the [End] or [Speaker] button. Se nd 1.
4-19 Answering Intercom Calls in Automatic Answer Mode The phone issues a brief tone and automatically answers the call. 1. Use the speakerphone to talk. For a private conversation, use the handset. B F AC 2. To end the call, replace the handset or press either the [End] or [Speaker] button.
4-20 Chapter 4 Basic Features Making Outside (External) Calls Calling Outside Lines—an Overview Outside calls are made via central office (C.O.) lines. To call an outside number you first need to press a programmed line button or line group button or dial the C.O. line access code (‘9’ for example). If you have an LCR button (for least cost routing) you should press that. Ask your system administrator what is set up for your phone.
4-21 Entering Authorisation Codes If you are asked to enter an authorisation code when you select an outside line, press the programmed [AUTH] button or the soft button for the AUTH option on the LCD panel. Enter the code using the dial keys. To voluntarily enter a code before making a call, press the [AUTH] button or the [#] button and enter a valid code. Ask the system administrator for more information on authorisation and account codes. Calling Outside Lines Using the Handset 1. Pick up the handset.
4-22 Chapter 4 Basic Features Calling Outside Lines Using the Speakerphone 1. Press the [Speaker] button. (Remember: you don’t need to do this if the hot keypad feature is switched on.) Spe 2. Press the outside line access button or dial the access code (e.g., 9). 1 4 * (Enter an account or authorisation code if requested.) 7 PQ GH 8 RS TU 0 2 ABC 5 I JK L 9 V 6 MN 3 D EF 3 D EF ake r ake r O WX YZ 3. Dial the outside number you want to call.
4-23 Busy Line Queuing With Callback If there is no available C.O. line to make your call, you can set a callback to reserve a line. When a line becomes free, your phone will ring. 1. If you receive a busy tone when you select a C.O. line, press the programmed [CBK] button or dial [4][4]. Or, press the soft button corresponding to the CBK option on the LCD panel. 4 Or GH I 4 GH I 2. When confirmation tone is heard, replace the handset. Z Se 4.
4-24 Chapter 4 Basic Features Cancelling a Callback 1. Press the [CBK] button or dial [4][4]. You will hear confirmation tone. 4 2. Press the [Hold] button. This will cancel the oldest callback you have set. Do this for each callback you wish to cancel.
4-25 Answering Outside Calls For an incoming outside call, lift the handset or press the [Send] button to answer on the speakerphone. (Also refer to Ring Preference in Chapter 10.) If a call is flashing on a button but not ringing, you must press the flashing button to answer the call. Universal Answer If a call is ringing in the Night mode, it may be programmed to ring through an external speaker. In this case, press [6][7] or the programmed [UA] button to answer the call.
4-26 Chapter 4 Basic Features System Hold 1. While on a call, press the [Hold] button. Ho ld The call on hold will flash green on a Call button on your phone, and will flash red on the line button on other phones. (Another user can press the flashing red button to take the call off hold if necessary. See Retrieving Calls Held at Another Extension, below.) 1 4 2. To take the call off hold, press the flashing Call button. 8 RS 0 TU 2 ABC 5 V JK L 9 6 3 D EF M NO WX YZ B AC D E 3.
4-27 To enable the Auto Hold feature: 1. Press the [Transfer] button. Tr a n sfer 2. Dial [1][1][0]. 1 1 00 PQ 3. Dial [0][0][1] to enable, or [0][0][0] to disable, the Auto Hold feature. 10 RS X 10 0 PQ 10 10 01 PQ O RS RS 4. Press the [Transfer] button to save the setting. Tr a n sfer You cannot use this feature for holding intercom calls. Intercom calls will be disconnected.
4-28 Chapter 4 Basic Features Exclusive Hold To place an outside call on hold so that other users cannot access it : 1. Press the [Hold] button twice. Ho 2. The call will flash green on a Call button on your phone and will show a steady red light on other phones. 3. To retrieve the call on hold, press the flashing green button or press the [Hold] button three times. Or Ho Intercom calls will always be set on exclusive hold.
4-29 Consultation Hold You can place an outside call on hold and make a call to another extension for consultation. 1. Press the [Transfer] button; you will hear transfer dial tone. Your call is placed on transfer hold. Tr a n sfer 2. Dial the extension number. 1 4 * 7 PQ GH 8 RS TU 0 2 ABC 5 I V JK L 9 6 3 D EF M NO WX YZ 3. Consult with the internal party. The outside party cannot hear your conversation. B F AC 4. Press the [Transfer] button to return to the outside party.
4-30 Chapter 4 Basic Features Hold Recall If you leave a call on hold longer than the hold timer set in the system, it will recall your phone. The Call button will show a slow flashing amber light. If you do not answer the recall within a set time, it will go to the system operator. Lift the handset or press the [Send] button to answer the recall.
4-31 Parking Calls You can park an outside call in one of 10 “parking orbits” (0-9) to be picked up by another user. 1. Press the programmed [PARK] button. Or, press the soft button corresponding to the PARK option on the LCD panel. (If you press a dedicated [PARK] button with an extender for a parking orbit, skip step 2.) 2. Press the orbit number required, [0]-[9] (the [PARK] button will flash.) 3. To have the parked call picked up by another user, notify them of the parking orbit number.
4-32 Chapter 4 Basic Features Transferring Calls You can quickly and easily transfer your current call to another extension. A ‘blind’ transfer means you don’t announce the call, unlike a ‘screened’ transfer where you do. 1. While on a call, press the [Transfer] button. Tr a n 2. Dial the extension or group number, or press the programmed [DS] button. Your current call is automatically put on transfer hold. (See Note, below.) 3. For a ‘blind’ transfer, hang up when you hear ringing.
4-33 - When the extension answers, you may toggle between the parties by pressing the [Transfer] button. Neither party can hear the other until the transfer is complete. - If you receive No More Calls tone, the extension has no button available to receive another call or is in Do Not Disturb mode. Press the [Transfer] button to return to the outside party. - You cannot transfer an intercom call by pressing the [DS] button. Dial the destination extension number.
4-34 Chapter 4 Basic Features Call Waiting If an outside call or other extension has camped-on to you, your phone will ring and the waiting call’s button will flash green. 1. Press the flashing button to answer the waiting call. 2. If your phone has the Auto Hold feature set, your current call will go on hold automatically and you are connected to the new call. If this feature is not set, press the [Hold] button and then press the flashing button to answer the new call.
5-1 Chapter 5 Program Menus ITP- and DS-5000D Series phones are equipped with Navigation buttons for easy use of features and menus. This chapter describes the functions of each Navigation button and the procedures for using the various applications that are implemented by the menu buttons. Navigation Buttons Enter End Send Cancel Menu Arrow Button Figure 5.1 Navigation Buttons Menu Button The [Menu] button displays the main menu (see Main Menu, below).
5-2 Chapter 5 Program Menus End Button This button is used to disconnect calls or to exit the menu mode. Cancel Button The [Cancel] button is used in menu mode to move to the previous menu level. If you press [Cancel] when at the first menu level, you exit menu mode. [Cancel] is also used to erase numbers or characters you enter on the LCD panel. Enter Button This button is used in menu mode to select or save the item the cursor is indicating.
5-3 Main Menu Press the [Menu] button to see the main menu: SELECT MENU 1. OUTGOING LOGS Press the up and down arrow button to scroll through the options 1-6. 2. INCOMING LOGS 3. SPEED DIAL 4. DIRECTORY DIAL 5. FORWARD SET 6. ALARM REMINDER Calls are not interrupted if the [Menu] button is pressed while you talking. If you press the [End] button, you will automatically exit from the menu mode.
5-4 Chapter 5 Program Menus Viewing and Redialling Recently Called Numbers Up to 50 of your most recently called numbers can be saved in the system’s memory (your system administrator can tell you what number is set). You can view these numbers and call them again using the menu. 1. Press the [Menu] button to display the main menu. 2. Select [1.OUTGOING LOGS]. 3. The list of recently called numbers is displayed. You can verify each number on the list in turn using the buttons or the [uVolumet] buttons.
5-5 Viewing and Calling Recently Received Numbers Up to 50 of your most recently received numbers can be saved in the system’s memory (your system administrator can tell you what number is set). You can view these numbers and call them using the menu.. 1. Press the [Menu] button to display the main menu. 2. Select [2.INCOMING LOGS]. 3. The list of recently received numbers is displayed. You can verify each number on the list in turn using the direction buttons or the [uVolumet] buttons.
5-6 Chapter 5 Program Menus 4. To call a speed dial number, move to the number you require and press the [Send] button to make. Viewing and Calling System Speed Dial Numbers You can view and call system speed dial numbers designated by the system administrator. 1. Press the [Menu] button to display the main menu. 2. Select [3.SPEED DIAL]. The submenu below is displayed. 1. PERSONAL SPEED 2. SYSTEM SPEED Select [2.SYSTEM SPEED]. 3. The system speed dial list appears.
5-7 Viewing and Calling Personal Speed Dial Numbers by Name You can view and call a personal speed dial number using the name associated with it. 1. Press the [Menu] button to display the main menu . 2. Select [4.DIRECTORY DIAL]. The submenu below is displayed. 1. PERSONAL SPEED 2. SYSTEM SPEED 3. STATION NUMBER Select [1.PERSONAL SPEED]. 3. Use the dial buttons to enter the first letter of the name you want to find (e.g. M for Matthew) and press the [Enter] button.
5-8 Chapter 5 Program Menus 4. Scroll through names on the list using the direction buttons or the [uVolumet] buttons. Use the direction buttons to view long numbers that do not fully appear on the LCD. Press the [Cancel] button to return to the previous menu. 5. To dial a number, scroll to it in the list and press the [Send] button. Viewing and Calling System Speed Dial Numbers by Name You can view and call a system speed dial number using the associated name designated by the system administrator.
5-9 The first system speed dial number found for names starting with the entered letter is displayed, e.g. 00:MARTIN 9-4323456662 If there are no names starting with the letter entered, an error message is displayed and you can enter another letter or press [End] to exit menu mode. 4. Scroll through numbers on the list using the direction buttons or [uVolumet] buttons. Use the direction buttons to view long numbers that do not fully appear on the LCD. 5.
5-10 Chapter 5 Program Menus Enter 1st letter M The first extension number found for names starting with the entered letter is displayed, e.g. 3 6 4 5 : MARTIN If there are no names starting with the letter entered, an error message is displayed and you can enter another letter or press [End] to exit menu mode. 4. Scroll through the numbers on the list using the direction buttons or [uVolumet] buttons. Use the direction buttons to view long numbers that do not fully appear on the LCD. 5.
5-11 0. FORWARD TYPE 1. FORWARD ALL 2. FORWARD BUSY 3. FORWARD NO ANS 4. FORWARD DND 3. Select [0.FORWARD TYPE]. The submenu of the available forward types is displayed. 0. FORWARD CANCEL 1. FORWARD ALL 2. FORWARD BUSY 3. FORWARD NO ANS 4. FWD BUSY/NOANS 4. Select the intended forward type by using the direction buttons, the [uVolumet] buttons, or by pressing the dial button corresponding to the forward type, then press the [Enter] button. 5.
5-12 Chapter 5 Program Menus ALL FWD NO. 91234567 Use the direction button to move the cursor in the number input screen. Use the [Cancel] button to erase all entered numbers and re-enter numbers. 8. Press the [Enter] button to save the number entered and to move to the upper menu. 9. Press the [End] button and end the menu mode. Setting Reminder Alarms You can set the time and type of reminder alarms.
5-13 1. ALARM TYPE 2. ALARM TIME 4. Select [1. ALARM TYPE], and press the [Enter] button. The submenu for the alarm type is displayed. 0. NOT SET 1. TODAY 2. DAILY 5. Use the direction buttons, or the [uVolumet] buttons, or the relevant dial button to select the alarm type (e.g. TODAY), and press the [Enter] button. The selected alarm type is saved and you move to the previous menu. 1. ALARM TYPE 2. ALARM TIME 6. Select [2. ALARM TIME] and press the [Enter] button. The alarm time screen is displayed.
5-14 Chapter 5 Program Menus To Answer an Alarm Answer an alarm by lifting the handset. If you do not answer, the alarm will ring up to four times at short intervals before cancelling. To Cancel an Alarm Select the alarm number as described in the procedure above. Then either select the alarm type as NOT SET or set the alarm time to 0000. Then press the [End] button to exit menu mode.
6-1 Chapter 6 Dialling Features Dialling features comprise: • Speed dial numbers and names (including one-touch speed dial buttons) • Chain dialling • Redialling numbers • Pulse to Tone dialling changeover • Conference calls Speed Dialling Your system may already have a system list of speed dial numbers for frequently used phone numbers. You may also assign numbers to a personal speed dial number list.
6-2 Chapter 6 Dialling Features A,B,C,D,E, and F buttons are the first six buttons on the bottom line of programmable buttons on both types of phone (ITP-5021D and 5014D). Button A Description Toggle between uppercase and lowercase characters when entering speed dial names. B Insert “FLASH” (F) C Insert “PAUSE” (P) D Convert from the pulse dialling (mechanical) to tone dialling (electronic). If your system uses pulse dialling C.O.
6-3 Programming Personal Speed Dial Numbers Your station can be assigned up to fifty speed dial numbers (00-49). Ask the system administrator how many are assigned for you. To program personal speed dial numbers: Tr an sf er Or 1 1. Press the [Transfer] button and dial [1][0][5]. 2. Dial the speed dial number (00-49), or use the [uVolumet] buttons to select and press the right soft button. 3. If programming an outside number, enter the outside line access code or line number (e.g. ‘9’, ‘702’, etc).
6-4 Chapter 6 Dialling Features Assigning a Name to a Speed Dial Number A name up to 11 characters can be assigned for each speed dial number. This name is used to dial numbers using the Dialling by Directory Name feature (see Chapter 4). Names can be assigned while programming speed dial numbers (above) or using a different program, as described here. 1. Press the [Transfer] button. Tr a n sfer 2. Dial [1][0][6]. 1 3. Enter the speed dial number to be assigned a name (00-49). 1 4 * 7 PQ 5.
6-5 Dialling Using Speed Dial Numbers You can dial speed dial numbers from the list of system numbers (500-999) created by the system administrator or from the personal list of numbers (00-49) you have created. 1. Press the programmed [SPD] button or dial [1][6]. 1 2. Dial the speed dial number programmed for the number you want to call (e.g. 00) 1 4 * 7 PQ 0 RS GH 8 TU 2 ABC 5 I V 6 JK L 9 6 3 MN O D EF M NO WX YZ The number is dialled automatically.
6-6 Chapter 6 Dialling Features Programming One-touch Speed Dial Buttons You can assign frequently used speed dial numbers to one-touch speed dial buttons for even more convenience. To do this, you must have a programmed [SPD] button for each speed dial you require. 1. Press the [Transfer] button. Tr a n sfer 2. Dial [1][0][7]. 1 0 7 3. Press a [SPD] button. 4. Enter the speed dial number (00-49 or 500-999) to be assigned to this button. 1 4 * 7 PQ RS G HI 8 TU 0 2 ABC 5 V JK L 9 5.
6-7 Chain Dialling After the speed dial number is pressed, additional number or desired speed dial number can be dialed manually. After the first speed dial number, press the programmed [SPD] button or dial [1][6] and then dial another speed dial number. Alternatively, after the speed dial number, dial the additional numbers manually. Redial an Outside Number To redial the last outside number you called, press the [Redial] button, or press and hold down the [Send] button, or dial [1][9].
6-8 Chapter 6 Dialling Features Automatic Redial/Retry When you make an outside call and receive a busy signal, the system can automatically redial the number for you. It will automatically redial at a preprogrammed interval for up to 99 attempts. 1. When you hear a busy signal, press the programmed [RETRY] button or press the soft button corresponding to the [RETRY] option on the LCD panel. Se 3.
6-9 Conference Calls You can make a conference call with a group of up to five parties, including yourself. These can be other extensions and outside lines in any combination. The OfficeServ system allows some stations to pre-assign up to five conference groups so you can set up a conference call by simply pressing a programmable [Group Conference] button. (See Programming Conference Groups, below.) 1. Call the first number to be included in the conference and press the [Conference] button when answered.
6-10 Chapter 6 Dialling Features When attempting to add a party to the conference and you are not able to reach them, simply press the [Conference] button again. Programming Conference Groups (Refer to your system administrator to confirm that this option is available to you.) 1. Press the [Transfer] button. Tr a n sfer 2. Dial [1][1][8]. 1 4 * 7 PQ G HI 8 RS 2 ABC 5 TU 9 V 0 JK L 6 3 MN WX YZ 3.
6-11 Making a Group Conference Call Press the programmed [GCONF] button followed by the group number (1–5). The conference will be set up automatically. You can set up a [GCONF] button for each group by adding extenders (1–5) if preferred.
7-1 Chapter 7 Call Pickup This chapter explains how to intercept (pick up) a call that is ringing at another extension. Station Call Pickup If a call rings at another extension and you know the extension number: 1. If the hot keypad feature is switched off, pick up the handset or press the [Speaker] button. 2. Dial [6][5]. 61 MN 51 O JKL 3. Dial the number of the ringing extension.
7-2 Chapter 7 Call Pickup Group Call Pickup Extensions may be assigned to call pickup groups. If this is the case, when a call rings at another extension, and you know the pickup group number: 1. If the hot keypad feature is switched off, pick up the handset or press the [Speaker] button. 2. Dial [6][6] and dial the pickup group number. 61 Or MN O 61 MN O Press the flashing [GROUP PICKUP] button, if programmed,. - A station number (extender) can be assigned to the [GROUP PICKUP] button.
8-1 Chapter 8 Call Forwarding This chapter explains how you can forward calls sent to you. The main reasons for doing this are to allow someone else to answer your calls—or to record the calls if you have voice mail set up for you—if you are unable to answer calls for any reason, or to redirect calls to another phone you are temporarily using. Refer to Setting Call Forward Type and Destination in Chapter 5 for a description of forwarding types, and how to use the menus to set forwarding.
8-2 Chapter 8 Call Forwarding Forwarding All Calls To forward all calls sent to your phone: 1. Dial [6][0][1]. 6 2. Enter the extension number, group number, or external number where your calls are to be sent 0 O 1 4 * 3. Hang up after the attention tone. MN 7 PQ 0 RS G HI 8 TU 2 ABC 5 V 1 JK L 9 6 MN 3 D EF O WX YZ Z zz - The extension receiving the forwarded calls can transfer the call back to your extension.
8-3 Forward Busy To forward calls arriving when you are busy on another call: 1. Dial [6][0][2]. 6 MN 0 O 2 AB 2. Enter the extension number, group number, or external number where your calls are to be sent. 1 4 7 PQ * GH 8 RS TU 0 2 ABC 5 I JK L 9 V 6 3 C D EF M NO WX YZ 3. Hang up after the confirmation tone. Z zz Forward No Answer To forward calls arriving when you are away from your desk (calls will ring and then be forwarded after a set time): 1. Dial [6][0][3]. 6 2.
8-4 Chapter 8 Call Forwarding Forward Busy/No Answer If the Forward Busy and Forward No Answer options are both already set, calls are forwarded to the numbers specified for each of the options. You can select to have both options enabled at the same time. 1. Dial [6][0][4]. 6 MN 0 O 4 GH Z zz 2. Hang up after the confirmation tone. I Forward DND Normally, when you set your phone in Do Not Disturb (DND) mode, incoming callers hear busy tone.
8-5 Forward Follow Me This feature has two purposes. The first is to allow you to transfer calls ringing at your normal extension to the extension you are currently using. The second is to allow you to transfer calls from another extension to your own (called Remote Forwarding). To transfer all calls ringing at your phone to the phone you are currently using: 1. Dial [6][0][6] on the phone you are currently using. 6 MN 0 O 6 MN O 2. Dial your normal extension number. 1 4 * 3.
8-6 Chapter 8 Call Forwarding To transfer calls from another extension to your extension (Remote Forwarding): 1. Dial [6][0][6]. 6 2. Dial the number of the extension from which calls are to be forwarded. MN 0 O 1 4 * 7 PQ GH 8 RS 0 TU 2 ABC 5 I 6 V JK L 9 6 3 MN O D EF M NO WX YZ Z zz 3. Hang up after the confirmation tone. Viewing and Changing Call Forward Options You can view or change your Call Forward options from the LCD panel of your phone. 1.
9-1 Chapter 9 Paging and Messaging This chapter explains how to use the paging and messaging features your system supports. You must use your handset when paging. Internal Page You can make internal announcements to extensions through their speakers. Extensions can be in page zones 1-4. 1. Lift the handset and listen for dial tone. 2. Press the [PAGE] button* or dial [5][5], or select the PAGE option from the LCD panel using the soft button. Or *If you have dedicated PAGE buttons for page zones (e.g.
9-2 Chapter 9 Paging and Messaging External Page You can page externally through external speakers rather than individual phone speakers. There are four external page zones numbered 5-8. 1. Pick up the handset and listen for dial tone. 2. Press the [PAGE] button or dial [5][5], or select the PAGE option from the LCD panel using the soft button. *If you have dedicated PAGE buttons for page zones (e.g. [PAGE5], [PAGE6], etc) press the required button and skip to step 4. Or 5 JK L 5 JK L 1 3.
9-3 All Page You can page simultaneously through all internal and external zones. 1. Pick up the handset and listen for dial tone. 2. Press the [PAGE] button or dial [5][5], or select the PAGE option from the LCD panel using the soft button. 3. Press the [4] or programmed [ALL PAGE] button. Or 5 JK L 5 JK L * 4. Start your announcement after the confirmation tone. Z 5. Hang up after paging.
9-4 Chapter 9 Paging and Messaging Meet Me Page: MMPG If you cannot directly contact someone or they are absent from their desk, you can page them and ask them to call you while you wait off-hook. 1. Pick up the handset and listen for dial tone. 2. Press the programmed [MMPG] button or dial [5][4], or select the MMPG option from the LCD panel using the soft button. Or 5 JK L 4 3. Press the zone number. G HI 1 4 * 7 PQ RS GH 8 TU 0 2 ABC 5 I V JK L 9 4.
9-5 Call Park and Page You can transfer an external call to another extension by “parking” the call and notifying the call through paging. This function is useful in a factory or in a large office when you cannot easily contact the person who should receive the call. 1. Press the [PAGE] button or select the PAGE option from the LCD panel using the soft button to automatically park the call. If you have dedicated PAGE buttons for page zones (e.g.
9-6 Chapter 9 Paging and Messaging Retrieving a Parked Call Press the [PARK] button or dial [1][0]. Then dial the announced number. Or 1 0 The parked call is connected. Rejoining a Page This option allows you to listen to remaining parts of internal page announcements after you finish a call. To enable this option: 1. Press the [Transfer] button and dial [1][1][0]. Tr a n sfer 2. Dial [0] [5] [1] to enable this option, or [0][5][0] to disable it.
9-7 Setting a Message Waiting Indication If a called extension does not answer or the line is busy, you can leave a message waiting indication. This informs the user that you wish to talk with them. 1. Press the [Message] button or dial [4][3]. 41 GH 2. Hang up after the confirmation tone. I 13 Z DE F zz The [Message] button—and keyset status indicator, if it has one—on the receiving extension will flash red.
9-8 Chapter 9 Paging and Messaging Replying to Message Waiting Indications If one or more message waiting indications have been left on your phone, your [Message] button LED and keyset status indicator will flash red. Up to five message indications from different extensions may be left. Replying Without Viewing Messages 1. Press the [Message] button or dial [4][3]. 41 GH I 13 DE F 2. The first extension that left its number will be called automatically. 3.
9-9 Replying After Viewing Messages You can view all extension numbers leaving indications before replying to them. This way you can reply to them in any order you choose. 1. Press the [Message] button. The first extension that left its number is displayed on the LCD. 2. Press the [uVolumet] buttons to scroll through extensions and select an extension. Vo lu 3. Use the soft button to select REPLY or CLEAR (cancel the message without replying). Do the same for each number displayed. Spea 4.
9-10 Chapter 9 Paging and Messaging Cancelling Messages You can cancel message indications you left on other extensions, or that have been left at your extension by others. Press [4][2] and enter: . the extension number where you left the indication, or .
9-11 Viewing and Selecting a Programmed Message To view and select a set message: Tr a n sfer 1. Press the [Transfer] button and dial [1][1][5]. Vo lu me 2. Use the [uVolumet] buttons to scroll through the programmed messages. Tr a n sfer 3. Press the [Transfer] button to select your message. It will display on your LCD panel. Selecting a Programmed Message Using Code Numbers Dial [4][4][8] and dial the desired message number 00-20.
9-12 Chapter 9 Paging and Messaging Creating Your Own Message Personalised messages can be programmed using codes 16 to 20. To create a personalised message on your phone: 1. Press the [Transfer] button and dial [1][1][5]. Tr a n sfer 2. Dial a code number 16-20 1 4 3. Enter your message (up to 16 characters) * 7 PQ RS GH 8 TU 0 2 ABC 5 I V JK L 9 6 3 D EF M NO WX YZ See the Appendix for the procedure for entering text. 4.
10-1 Chapter 10 Special Features This chapter describes the following features: Setting Do Not Disturb (DND) mode and One-Time DND Muting your phone Listening to background music Setting appointment reminders/clock alarms Using a door phone Using an executive/secretary hotline Group listening Locking and unlocking your phone Off-hook voice announcements Removing your phone from a group and re-entering Setting timers Setting ring preference (the order in which you answer calls) Do Not Disturb When Do Not
10-2 Chapter 10 Special Features If you want your calls to be answered by someone else while in DND mode, set your phone for Forward DND (see Chapter 8). Cancelling Do Not Disturb 1. Press the programmed [DND] button or dial [4][0][0]. 41 GH 2. The status indicator goes off. I 0 0 LED OFF One-Time DND If you do not wish to be disturbed only while you are on your current call, press the programmed [DND] button and set your phone to Do Not Disturb.
10-3 Muting Your Phone The Mute feature prevents your voice being heard by the calling/called party. 1. During a call, press the programmed [MUTE] button (the button LED lights), or select the MUTE option from the LCD panel using the soft button (“MUTE” changes to “mute” on the LCD) 2.
10-4 Chapter 10 Special Features Alarm Features Appointment Reminder/Alarm Clock This feature serves as an alarm clock. Up to three alarms may be set. Each alarm may be set as a one-day (today) alarm or daily alarm. You set a time for each alarm: if set for today it will ring at the set time, unless cancelled; if set as a daily alarm it will ring at the set time each day, unless cancelled. When activated, you will hear a series of short rings and “Alarm Reminder” displays on the LCD.
10-5 Cancel Alarm 1. Press the [Transfer] button. Tr a n sfer 2. Dial [1][1][2]. 1 3. Select the alarm number [1], [2] or [3]. 1 1 2 2 3 DE AB AB C C F 4. Press the [Hold] button. Ho ld You can set an alarm message to display on the LCD panel when the alarm sounds. Refer to the next section, Alarm Messages, for details.
10-6 Chapter 10 Special Features Alarm Messages You can set a 16-character message to display when using the alarm feature (e.g. “Meeting with JS”). 1. Press the [Transfer] button. Tr a n sfer 2. Dial [1][1][6]. 1 3. Select the alarm number [1], [2] or [3]. 1 DE PQ 5. Select the alarm type: [0] (Not Set), [1] (Today) or [2] (Daily). GH 8 RS TU 0 2 ABC 5 I AB C F 1 4 7 * 6 2 3 4. Enter the time at which you want the alarm to sound.
10-7 Cancel Alarm Message To cancel a message (but not the alarm): Tr a n 1. Press the [Transfer] button. 2. Dial [1][1][6]. 3. Press the alarm number [1], [2] or [3]. sfer 1 1 6 2 3 4. Press the right Soft button twice. 1 DE AB MN O C F (Press Twice) 5. Press the [Hold] button to cancel the message. Ho (To cancel the alarm, see Cancel Alarm, above.
10-8 Chapter 10 Special Features Using the Door Phone Answering the Door Phone You can answer calls from the door phone or open the door from your phone. 1. A call from the door phone repeats briefly three times. Se nd 2. Lift the handset or press the [Speaker] button or the [Call] button to connect to the door phone. Spea ker Or 3. If an electric door lock is installed, you can open the door by dialling [1][3].
10-9 Executive/Secretary Hot Line Phones for executives and secretaries can be connected via a “hot line”. • Either phone can make a call to the other by pressing the [BOSS] button or by selecting the BOSS option on the LCD panel using the soft button. • If DND is set on the executive’s phone, all calls will be forwarded to the secretary’s phone. Z zz When the secretary’s phone receives the call, a red light flashes on the executive’s phone.
10-10 Chapter 10 Special Features Group Listening While you are on a call using the handset, you can allow others to hear the conversation through your phone’s speaker. 1. Turn on the speaker by pressing the programmed [LISTEN] button or selecting the LISTN option on the LCD panel* using the Scroll button and soft button. Do not replace the handset. The microphone is not switched on, so the calling/called party cannot hear anyone else in the office. * (“LISTN” changes to “listn” on the LCD) 2.
10-11 Locking and Unlocking Your Phone You can lock your phone to prevent its unauthorised use while you are away. You can then unlock the phone when you return. The phone can be prevented from making or receiving any calls (LOCKED ALL option) or from making outside calls only (LOCKED OUT option). 1. Press the [Transfer] button and dial [1][0][0] Tr a n sfer 1 2. Dial your 4-digit station passcode (normally ‘1234’, unless this has been changed) 1 4 7 M NO * 3.
10-12 Chapter 10 Special Features Off-Hook Voice Announcements You can make an announcement (OHVA call) through the handset or speaker of a phone that is currently busy on a call. This feature is useful when you have an urgent message to deliver. You must have a programmed [OHVA] button to do this. OHVA calls cannot be made to phones in DND mode or which have an OHVA block set (see below). The OHVA feature works with intercom and transferred calls. To make an OHVA call: 1.
10-13 Answering an OHVA Call When receiving an OHVA call, you will hear the announcement through your handset or speaker depending on which you are using. In either case, you can answer the call before continuing your current call. 1. Press the flashing [Call] button. This places your current call on hold and allows you to talk to the announcing party. 2. To disconnect the OHVA call and return to your original call, press the button for the original call.
10-14 Chapter 10 Special Features Secure OHVA This option prevents your phone from receiving OHVA calls via the speaker, for privacy. Any OHVA call is broadcast via the handset only when the SECURE OHVA option is turned on at your phone. 1. Press the [Transfer] button 2. Dial [1][1][0] Tr a n sfer 1 3. Dial [1][3][1] to switch Secure OHVA on, or [1][3][0] to switch it off 4. Press the [Transfer] button to save settings.
10-15 2. Press the [IN/OUT] button again to remove the phone from the group. The LED goes off. LED OFF 3. To rejoin the group, press the [IN/OUT] button again. The button lights red. If your phone is in more than one group, you can assign an extension number (extender) to an [IN/OUT] button for each group. This way, you can decide for which group you will receive calls. • Using the LCD Menu Select the IOG option from the OTHER menu on the LCD panel using the [Scroll] button and soft button.
10-16 Chapter 10 Special Features 1. While on-hook, press the [Transfer] button. Tr a n sfer 2. Dial [1][1][0]. 1 3. Dial [0][1][1] to activate the auto timer or [0][1][0] to deactivate it. 1 1 4 * 7 M NO GH 8 0 TU 2 ABC 5 I V 0 JK L 9 6 PQ 3 D EF RS WX YZ 4. Press the [Transfer] button to save settings. Tr a n sfer Setting Manual Timer To set the timer manually when on a call, you must have a programmed [TIMER] button.
10-17 Ring Preference This option, when enabled on your phone, allows you to answer calls simply by lifting the handset or pressing the [Send] or [Call] button. Calls are answered in the order that they arrive at your phone. If Ring Preference is switched off, you must answer calls by pressing the flashing [Call] or line buttons, and you may answer the calls in any order, irrespective of their order of arrival. 1. Press the [Transfer] button. Tr a n sfer 2. Dial [1][1][0]. 1 3.
11-1 Chapter 11 Caller Identification (CLIP) Caller ID or Calling Line Identification Presentation (CLIP) is provided by your telephone company and allows you to view numbers and/or names of callers on your LCD panel. If no CLIP information is available for a number, it may be for one of these reasons: - the caller requests that their ID not be sent; - the calls is from an area where CLIP service is not available (e.g.
11-2 Chapter 11 Caller Identification (CLIP) To select your preference: 1. Press the [Transfer] button. Tr a n sfer 2. Dial [1][1][9]. 1 3. Press [1] to view the number first, or [2] to view the name first, or [0] for no display (Or, use the [uVolumet] buttons to select.) 4. Press the [Transfer] button to save settings.
11-3 Calling a Stored Number To redial a stored number, dial [1][7]. (If the hot keypad feature is switched off, lift the handset or press the [Speaker] button first.) Storing a Caller Number as a Speed Dial Number You can store a caller’s number as a speed dial number in your personal speed dial list. 1. Press the programmed [STORE] button, or select the STORE option in the CLIP menu on the LCD panel. 2. You can view the speed dial number to which the number was stored by pressing the [Scroll] button.
11-4 Chapter 11 Caller Identification (CLIP) If you are currently on an intercom call or you have cleared the automatic hold feature, you must either disconnect the call or put it on hold. If you perform the above procedure for an external call, the message [call no longer available] will be displayed on screen. Viewing CLIP for Previous Calls You can view CLIP information for up to 50 of the most recent calls you received. Call information is stored in memory on a “first-in first-out” basis.
A-1 Appendix: Additional Information System Feature Codes ITP-5000D series phones have the following default feature codes. You can dial these codes if there are no programmed buttons for the desired features. Be aware that these codes can be changed in programming. If a code does not work as shown here, check with your system administrator for the correct code(s). Dial Code Feature Dial Code Feature 10+ext. no.
A-2 Appendix Additional Information Dial Code Feature Dial Code Feature 59 Walking class of service 65+ext. no. Directed call pickup 600 Cancel all call forwarding 66+grp. no. Group call pickup 601+no. Set Forward All Calls 67 Universal Answer 602+no. Set Forward Busy 681 Voice Dialler 603+no. Set Forward No Ans 682 Record Voice Dialler 604+no. Set Forward Busy/No Ans 7xx(x) Individual line numbers 605 + no. Set Forward DND 8xx Trunk group numbers 606 + no.
A-3 Entering Characters on the LCD Panel Alphabetic characters are entered on the LCD panel using the dial buttons (button 2=ABC, button 3=DEF, and so on). Press a button the number of times to select the required character (e.g. press “2” three times for “C”). Pressing a different button moves the cursor to the right to allow you to enter the next character.
A-4 Appendix Additional Information Press the [#] button to enter special characters. Special characters are displayed in the following order. # space & ! : ? . , % $ - < > / = [ ] @ ^ ( ) _ + { } | ; " → ` Switching Between Uppercase and Lowercase Characters Use the “A” button to toggle between uppercase and lowercase characters. The “A” button is the left-most button of the bottom row of programmable buttons (as shown in the example, below.
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