USER MANUAL Gaming Monitor C27RG5* The colour and the appearance may differ depending on the product, and the specifications are subject to change without prior notice to improve the performance. The contents of this manual are subject to change without notice to improve quality. © Samsung Samsung owns the copyright for this manual. Use or reproduction of this manual in parts or entirety without the authorization of Samsung is prohibited.
Table of contents Before Using the Product Connecting and Using a Source Device Picture Securing the Installation Space 4 Read below before installing the product.
Table of contents System Installing the Software Easy Setting Box Restrictions and Problems with the Installation Upgrade by downloading the firmware from the website System Requirements Specifications Self Diagnosis 34 39 39 Volume 35 Smart ECO Saving+ 35 Off Timer Plus 36 PC/AV Mode 36 DisplayPort Ver.
Chapter 01 Before Using the Product Securing the Installation Space Safety Precautions Make sure to have enough space for ventilation when placing the product. An internal temperature rise may cause fire and damage the product. Maintain enough space around the product as shown in the diagram when installing the product. ――The exterior may differ depending on the product. A serious or fatal injury may result if instructions are not followed.
Cleaning Electricity and Safety High-glossy models can develop white stains on the surface if an ultrasonic wave humidifier is used nearby. Warning ――Contact your nearest Samsung Customer Service Centre if you want to clean the inside of the product (Service •• Do not use a damaged power cord or plug, or a loose power socket. fee will be charged.) ――Exercise care when cleaning as the panel and exterior of advanced LCDs are easily scratched. ――Take the following steps when cleaning.
Installation Warning Caution •• DO NOT PLACE CANDLES, INSECT REPELLANTS OR CIGARETTES ON TOP OF THE PRODUCT. DO NOT INSTALL THE PRODUCT NEAR HEAT SOURCES. •• Do not drop the product while moving. •• Do not install the product in poorly ventilated spaces such as a bookcase or closet. •• Install the product at least 10cm away from the wall to allow ventilation. •• Keep the plastic packaging out of the reach of children. ‒‒ Children may suffocate.
Operation Warning •• There is a high voltage inside the product. Never disassemble, repair or modify the product yourself. ‒‒ Contact Samsung Customer Service Centre for repairs. •• To move the product, first disconnect all the cables from it, including the power cable. •• If the product generates abnormal sounds, a burning smell or smoke, disconnect the power cord immediately and contact Samsung Customer Service Centre. •• Do not let children hang from the product or climb on top of it.
Caution •• Leaving the screen fixed on a stationary image for an extended period of time may cause afterimage burn-in or defective pixels. ‒‒ Set the screen to power-saving mode or moving-picture screen saver when not using the product for an extended period of time. •• Disconnect the power cord from the power socket if you do not plan on using the product for an extended period of time (vacation, etc). ‒‒ Dust accumulation combined with heat can cause a fire, electric shock or electric leakage.
•• Do not hold the product upside-down or move it by holding the stand. ‒‒ The product may fall and become damaged or cause an injury. •• Looking at the screen too close for an extended period of time can deteriorate your eyesight. •• Do not use humidifiers or stoves around the product. •• Rest your eyes for more than 5 minutes or look at distance objects for every 1 hour of product use. •• Do not touch the screen when the product has been turned on for an extended period of time as it will become hot.
Chapter 02 Preparations Parts Parts Description Multi directional button that helps navigate. JOG Button ――JOG button is located in the bottom of the screen centre, and has 5 directions as UP/DOWN/LEFT/RIGHT/PRESS(ENTER). Control Panel This LED is power status indicator and works as ――The colour and shape of parts may differ from what is shown. Specifications are subject to change without •• Power On (Power button): Power LED Off notice to improve quality.
Function Key Guide Parts ――To use the Function Key Guide, press the JOG button. Then the following window appears. UP/DOWN/LEFT/RIGHT: Move to the item you want. The description for each item will appear when the focus changes. Description Menu Source PRESS(ENTER): The selected item will be applied. Selects by moving the JOG button in the Function Key Guide screen. This product shows the menu as an on-screen display.
When the product displays nothing (i.e. Power saving mode or Non-signal mode), 3 direction buttons for control source and power could be used as below. JOG Button Power saving/Non-signal mode UP Source Change DOWN PRESS(ENTER) for 2 seconds Power Off When the product displays the menu the JOG Button could be used as below. JOG Button Action UP/DOWN Move the option Exit the menu. LEFT Close Sublist without saving value. Value decreases in the slider. RIGHT PRESS(ENTER) Move to sublist.
Changing Brightness, Contrast and Sharpness settings Changing the Volume setting You can adjust Brightness, Contrast or Sharpness by moving the JOG button up or down, if no OSD menu is displayed. You can adjust Volume by moving the JOG button left or right, if no OSD menu is displayed. Volume Sharpness 50 Mute Brightness 100 Contrast ――The displayed image may differ depending on the model.
Types of Ports Upgrading the Software via USB ――The functions available may vary depending on the product model. The colour and shape of parts may differ 1 from what is shown. Specifications are subject to change without notice to improve quality. Refer to the Connect a USB memory to the SERVICE port shown in the figure. actual product.
3 When the screen as shown in the following figure is displayed, select Yes. 1 To perform software upgrade by using a USB memory, first format the USB memory to FAT32. Update now 2 When performing upgrade, make sure that only one BIN file (.bin) is saved in the root directory. Update from version XXXX.X to version XXXX.X? 3 To upgrade the software for the CRG5 model, make sure the upgrade files are .bin formats. The file name should follow the naming conventions for the CRG5 model (e.g.
Adjusting the Product Tilt Anti-theft Lock ――The colour and shape of parts may differ from what is shown. Specifications are subject to change without ――An anti-theft lock allows you to use the product securely even in public places. notice to improve quality. ――The locking device shape and locking method depend on the manufacturer. Refer to the user guide provided with your anti-theft locking device for details. -2.0° (±2.0°) ~ 15.0° (±2.
Precautions for moving the product Wall Mount Kit Specifications (VESA) ――Install your wall mount on a solid wall perpendicular to the floor. Before attaching the wall mount to surfaces other than plaster board, please contact your nearest dealer for additional information. If you install the product on a slanted wall, it may fall and result in severe personal injury. Samsung wall mount kits contain a detailed installation manual and all parts necessary for assembly are provided.
Installation Attaching the Stand ――Before assembling the product, place the product down on a flat and stable surface so that the screen is facing downwards. : The product is curved. Placing pressure on the product when on a flat surface may damage the product. When the product is on the ground facing up or down, do not put pressure on it. 1 Insert the stand neck into the stand base in the direction shown in the figure. 5 2 Check that the stand neck is firmly connected.
Removing the Stand ――Before removing the stand from the product, place the product on a flat and stable surface with the screen facing down. : The product is curved. Placing pressure on the product when on a flat surface may damage the product. When the product is on the ground facing up or down, do not put pressure on it. 1 Place the protective Styrofoam (cushion) included in the package on the floor and place the product facing down on the Styrofoam, as shown in the image.
Chapter 03 Connecting and Using a Source Device Read below before installing the product. Connecting and Using a PC 1 Before installing the product, check the shapes of both ports of the supplied signal cables and the shapes and locations of the ports on the product and external device. Select a connection method suitable for your PC.
Connection Using an DP Cable Connecting the Power 1 HDMI IN 1 DP IN HDMI IN 2 2 DP IN HDMI IN 1 HDMI IN 2 DP IN SERVICE DC 19V DC 19V 3 ――A DP cable shorter under 1.5 m in length is recommended. Using a cable longer than 1.5 m can affect the 4 picture quality. Connecting to headphones or earphones 1 Connect the power plug to the AC/DC adapter. 2 Connect the AC/DC adapter cable to the DC 19V port on the back of the monitor. 3 Plug the AC/DC adapter into the power outlet.
Tidying Up the Connected Cables 1 Connect cables to their port and route them through the ring on the back of the stand. 4 Secure the HOLDER-CABLE to the stand. (HOOK type) 2 Push the cables further close to the stand. 3 Route the cables through the HOLDER-CABLE. 5 Cables arrangement is complete.
Correct posture to use the product Driver Installation ――You can set the optimum resolution and frequency for this product by installing the corresponding drivers. ――To install the latest version of the product driver, download it from the Samsung website at http://www. samsung.com. Setting Optimum Resolution An information message about setting optimum resolution will appear if you power on the product for the first time after purchase.
Chapter 04 Game Function Key Guide → → Game A detailed description of each function is provided. Refer to your product for details. ――The functions available may vary depending on the product model. The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. Picture Mode This menu provides an optimum picture quality suitable for the environment where the product will be used.
Refresh Rate Response Time Change the screen refresh rate. A higher refresh rate can reduce eye strain. Accelerate the panel response rate to make video appear more vivid and natural. •• 60 Hz / 120 Hz / 144 Hz / 240 Hz ――It is best to set Response Time to Standard or Faster when you are not viewing a movie or game. ――This menu is not available when Adaptive-Sync is set. ――Changing the Refresh Rate may cause screen flickering, depending on the PC's graphics card.
Adaptive-Sync Adaptive-Sync technology is solution that eliminates screen tearing without all the usual lag and latency. This feature will eliminate screen tearing and lag during game play. Improve your gaming experience. The displayed Adaptive-Sync menu items on the product may vary, depending on the product model and compatibility with the NVIDIA graphics card. •• Off: Disable Adaptive-Sync. •• On: Enable the Adaptive-Sync feature with a higher screen frame rate.
Low Input Lag In AV mode Minimise input lag for fast reactions by reducing the video processing time. •• 16:9: Display the picture with an aspect ratio of 16:9. ――This menu is not available when Adaptive-Sync is enabled. •• Screen Fit: Display the picture with the original aspect ratio without cutting off. ――This menu is not available when Refresh Rate is set to 60Hz. ――If the refresh rate of the PC is different from the setting for Refresh Rate on the product, the function may not be supported.
Virtual Aim Point •• Off: Virtual Aim Point is not available while Off is selected. •• / / / / / 1 : Select the preferred aim point style. The aim point is displayed in the middle of the screen. Position adjustment is only possible within the displayed rectangular area. •• Position Reset: Restore the aim point position to the default. Move the aim point using the jog button and press Enter to confirm the moved position. To restore the default position, select Reset Position from the menu.
3 After configuring settings is completed, press the Enter key of the JOG button. The aim point is fixed to the specified position and the settings screen disappears. 4 Position is resetted to centre when select → Game → Virtual Aim Point → Position Reset.
Chapter 05 Picture Function Key Guide → → Picture Configure the screen settings such as brightness. A detailed description of each function is provided. ――The functions available may vary depending on the product model. The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. Picture Mode This menu provides an optimum picture quality suitable for the environment where the product will be used.
Brightness Color You can adjust the general brightness of the picture. (Range: 0~100) Adjust the tint of the screen. A higher value will make the picture appear brighter. ――This menu is not available when Eye Saver Mode is enabled. ――This menu is not available when Eye Saver Mode is enabled. ――This menu is not available when Picture Mode is set to Cinema or Dynamic Contrast mode. ――This menu is not available when Picture Mode is set to Dynamic Contrast mode.
HDMI Black Level Eye Saver Mode If a DVD player or set-top box is connected to the product via HDMI, image quality degradation (contrast/ colour degradation, black level, etc.) may occur, depending on the connected source device. Set to an optimum picture quality suitable for eye relaxation. In such case, HDMI Black Level can be used to adjust the image quality. ――This function is only available in HDMI1, HDMI2 mode. •• Normal: Select this mode when there is no contrast ratio degradation.
Chapter 06 OnScreen Display Function Key Guide → → OnScreen Display A detailed description of each function is provided. Refer to your product for details. ――The functions available may vary depending on the product model. The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. Display Time The OSD menu will automatically disappear if the menu is not used for a specified period of time.
Chapter 07 System Function Key Guide → → System A detailed description of each function is provided. Refer to your product for details. ――The functions available may vary depending on the product model. The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. 2 Select OK when the following screen is prompted. The test photo will now be shown. Look carefully at the screen for the next 5 seconds.
3 Based on the test result, select Yes / No / Show Again. Volume Do you still see the problem in this test photo? Adjust the Volume controlling the JOG button LEFT/RIGHT. If you need to see the photo again, click Show Again. ――To activate the Mute function, access the Volume control screen, then use the JOG button to move the focus Yes No Show Again down. To deactivate the Mute function, access the Volume control screen, then increase or decrease the Volume.
Off Timer Plus Configuring Off Timer Off Timer: Turn on Off Timer mode. Turn Off After: The off timer can be set within a range of 1 to 23 hours. The product will automatically power off after the specified number of hours. ――This option is only available when Off Timer is set to On. ――For products for the market in some regions, the Off Timer is set to automatically activate 4 hours after the DisplayPort Ver. Select your Displayport. ――Incorrect settings may cause the screen to go blank.
Key Repeat Time Control the response rate of a button when the button is pressed. Acceleration, 1 sec, or 2 sec can be selected. If No Repeat is selected, a command responds only once when a button is pressed. Power LED On Configure the settings to enable or disable the power LED located at the lower part of the product. •• Working: The power LED is on when the product is turned on. •• Stand-by: The power LED is on when the product is turned off.
Chapter 08 Information Function Key Guide → → Information A detailed description of each function is provided. Refer to your product for details. ――The functions available may vary depending on the product model. The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. Information View the current input source mode, frequency and resolution that are in use and the current product version.
Chapter 09 Installing the Software Easy Setting Box System Requirements OS Hardware •• Windows 7 32Bit/64Bit •• At least 32MB of memory •• Windows 8 32Bit/64Bit •• At least 60MB of free space on the hard disk drive Easy Setting Box enables users to use the product by partitioning multiple sections. •• Windows 8.1 32Bit/64Bit To install the latest version of Easy Setting Box, download it from the Samsung website at http://www. samsung.com.
Chapter 10 Troubleshooting Guide Requirements Before Contacting Samsung Customer Service Centre ――Before calling Samsung Customer Service Centre, test your product as follows. If the problem persists, contact Samsung Customer Service Centre. Monitor diagnosis (Screen issue) If a problem occurs with the monitor screen, run Self Diagnosis to check that the monitor is working properly.
The message Check the cable connection and the settings of the source device. appears. Text is blurry. Check that the cable is properly connected to the product. If the monitor is in HDMI1, HDMI2 or DisplayPort mode, press the JOG button to display the Function If using a Windows OS (e.g. Windows 7, Windows 8, Windows 8.1 or Windows 10): Go to Control Panel → Fonts → Adjust ClearType text and change Turn on ClearType. Key Guide screen and select the Video playback is choppy. icon.
Q&A ――Refer to the user manual for your PC or graphics card for further instructions on adjustment. ――The path to the settings depends on the installed OS. How can I change the frequency? Set the frequency on your graphics card. •• Windows 7: Go to Control Panel → Appearance and Personalization → Display → Screen Resolution → Advanced settings → Monitor, and adjust Screen Refresh Rate under Monitor settings. •• Windows 8(Windows 8.
Chapter 11 Specifications General Model Name C27RG5* Size 27 Class (27 Inches / 68.6 cm) Display area 597.888 mm (H) x 336.312 mm (V) Pixel Pitch 0.3114 mm (H) x 0.1038 mm (V) Maximum Pixel Clock 600 MHz Power Supply AC100-240V~ 50/60Hz Based on the AC voltage of the adapter. For the DC voltage of the product, refer to the product label.
•• (Europe only) To access the EPREL registration of the model: (1) Go to https://eprel.ec.europa.eu (2) Get the model identifier from the energy label of the product and type it in the search box (3) Energy Labelling information of the model is shown * You can directly access the product information via https://eprel.ec.europa.eu/qr/##### (registration no.) The registration no. can be found on the rating label on your product.
Standard Signal Mode Table Synchronization Resolution Horizontal Frequency 30 - 270 kHz Vertical Frequency 48 - 240 Hz Optimum resolution 1920 x 1080 @ 60 Hz Maximum resolution 1920 x 1080 @ 240 Hz If a signal that belongs to the following standard signal modes is transmitted from your PC, the screen will automatically be adjusted. If the signal transmitted from the PC does not belong to the standard signal modes, the screen may be blank even though the power LED turns on.
Resolution Horizontal Frequency (kHz) Vertical Frequency (Hz) Pixel Clock (MHz) Sync Polarity (H/V) CEA, 1920 x 1080 112.500 100.000 297.000 +/+ CEA, 1920 x 1080 135.000 120.000 297.000 +/+ CEA, 1920 x 1080 RB 166.587 143.981 346.500 +/+ ――Horizontal Frequency The time required to scan a single line from the left to the right side of the screen is called a horizontal cycle. The reciprocal number of a horizontal cycle is called horizontal frequency.
Chapter 12 Appendix Responsibility for the Pay Service (Cost to Customers) A Product damage caused by customer's fault ――When the service is requested, in spite of in warranty, we may charge you for a visit from a service technician •• External impact or drop. in the following cases. Not a product defect Cleaning of the product, Adjustment, Explanation, Re-installation and etc.
WEEE Correct Disposal of This Product (Waste Electrical & Electronic Equipment) (Applicable in countries with separate collection systems) This marking on the product, accessories or literature indicates that the product and its electronic accessories (e.g. charger, headset, USB cable) should not be disposed of with other household waste at the end of their working life.
