Issues Solutions and Explanations
No Picture, No Video
The TV will not turn on. Make sure the AC power cord is securely plugged in to the wall outlet and the TV.•
Make sure the wall outlet is working.•
Try pressing the • POWER button on the TV to make sure the problem is not the remote. If the TV turns
on, refer to “The remote control does not work” below.
The TV turns off automatically. Ensure the • Sleep Timer is set to Off in the Setup menu. (P. 18)
If your PC is connected to the TV, check your PC power settings.•
Make sure the AC power cord is plugged in securely to the wall outlet and the TV.•
When watching TV from an antenna or cable connection, the TV will turn off after 10 ~ 15 minutes if •
there is no signal.
There is picture/Video. Check cable connections (remove and reconnect all cables connected to the TV and external •
Set your external devices’ (Cable/Set top Box, DVD, Blu-ray etc) video outputs to match the •
connections to the TV input. For example, if an external device’s output is HDMI, it should be connect
to an HDMI input on the TV.
Make sure your connected devices are powered on.•
Be sure to select the TV’s correct source by pressing the • SOURCE button on the TV remote.
The TV is not receiving all channels. Make sure the Antenna cable is connected securely.•
Please try • Plug & Play (Initial setup) to add available channels to the channel list. Go to MENU -
Setup - Plug & Play (Initial setup) and wait for all available channels to be stored.
Verify the Antenna is positioned correctly.•
The picture is distorted: macroblock error
small block, dots, pixelization
Compression of video contents may cause picture distortion, especially with fast moving pictures •
such as sports and action movies.
A low signal can cause picture distortion. This is not a TV issue.•
A “Not Supported Mode” message
Set your PC’s output resolution and frequency so they match the resolutions supported by the TV. (P. •
“PC” is always shown on the source list,
even if a PC is not connected.
This is normal; “PC” is always shown on the source list, regardless of whether a PC is connected.•
The video is OK but there is no audio. If you are using a HDMI connection, check the audio output setting on your PC.•
The picture will not display in full screen. HD channels will have black bars on either side of the screen when displaying upscaled SD (4:3) •
Black bars on the top and bottom will appear during movies that have aspect ratios different from •
Adjust the picture size options on your external device or TV to full screen.•
The remote control does not work. Replace the remote control batteries with the poles (+/–) in the right direction.•
Clean the sensor’s transmission window on the remote.•
Try pointing the remote directly at the TV from 5~6 feet away.•
The cable/set top box remote control
does not turn the TV on or off, or adjust
Programme the Cable/Set top box remote control to operate the TV. Refer to the Cable/Set user •
manual for the SAMSUNG TV code.
A “Not Supported Mode” message
Check the supported resolution of the TV, and adjust the external device’s output resolution •
accordingly. Refer to the resolution settings on page 22 of this manual.
There is a plastic smell from the TV. This smell is normal and will dissipate over time.•
The TV Signal Information is unavailable
in the Self Diagnostic Test menu.
This function is only available with digital channels from an Antenna / RF/Coax connection. (P. 20)•
The TV is tilted to the side. Remove the base stand from the TV and reassemble it.•
There are difﬁculties assembling the stand
Make sure the TV is placed on a ﬂat surface. If you can not remove the screws from the TV, please •
use a magnetized screw driver.
The channel menu is greyed out.
The • Channel menu is only available when the TV source is selected.
BN68-02592H.indb 36 3/15/2010 3:26:59 PM