Smart Signage User Manual (Common Use) This manual provides common information for all Smart Signage models regarding safety precautions, options to connect the product, and product features. Series: QBN, QBR, QMN, QMR, QEN, OMN, OMN-D, OHN, OHN-DK, VMR-U, QPR-8K, QER, OMR, QHR The colour and the appearance may differ depending on the product, and the content in the manual is subject to change without prior notice to improve the performance.
Table of contents Before Using the Product Safety Precautions Safety symbols Electricity and Safety Installation Operation Cleaning 6 6 7 8 10 12 Storage and Maintenance 13 Connecting an External Monitor 20 Connecting to a Video Device Connection Using an HDMI Cable Connection Using an HDMI-DVI Cable 21 21 21 Connecting to an Audio System 22 Connecting the LAN Cable 22 Changing the Input source Source Web Browser Samsung Workspace or Remote Workspace 23 23 24 25 Preparations Remote Control 14
Table of contents Screen Adjustment Backlight / Brightness / Contrast / Sharpness 56 Colour Temperature 57 Advanced Settings Picture Enhancer HDR+ Mode or HDR10+ Mode Colour Tint (G/R) White Balance White Balance Settings Uniformity Gamma Contrast Enhancer Black Tone Flesh Tone RGB Only Mode Colour Space Settings Input Signal Plus Motion Lighting 58 58 58 58 58 59 59 59 60 60 60 60 60 60 61 61 Picture Options Colour Tone Digital Clean View HDMI Black Level Film Mode Local Dimming Dynamic Backlight 62
Table of contents IPv6 80 IPv6 Status 80 Server Network Settings Connect to server MagicInfo Mode Server Access FTP Mode Proxy server 81 81 81 81 81 81 Device Name 81 System Accessibility High Contrast Enlarge 82 82 82 Start Setup 83 Touch Control Touch Control Admin Menu Lock Device to Control 84 84 84 84 Time Clock Set NTP Settings DST Power On Delay 85 85 85 85 85 Auto Source Switching Auto Source Switching Primary Source Recovery Primary Source Secondary Source Default Input 86 86 86 86
Table of contents General Smart Security Anynet+ (HDMI-CEC) HDMI Hot Plug Custom Logo Game Mode DICOM Simulation Mode Empty Storage 99 99 99 101 101 102 102 102 Frame Alignment 103 Reset System 103 Support Software Update Update Now 104 104 Contact Samsung 104 Terms & Conditions or Terms & Policy 104 Reset All 105 Troubleshooting Guide Requirements Before Contacting Samsung Customer Service Centre Testing the Product Checking the Resolution and Frequency Check the followings.
Chapter 01 Before Using the Product Safety Precautions The following safety instructions are to ensure your personal safety and prevent property damage. Please read the following to ensure the proper use of the product. RISK OF ELECTRIC SHOCK. DO NOT OPEN. Safety symbols Symbol Name CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). THERE ARE NO USER SERVICEABLE PARTS INSIDE. REFER ALL SERVICING TO QUALIFIED PERSONNEL.
Electricity and Safety Insert the power plug all the way in so it is not loose. "" The following images are for reference only. Real-life situations may differ from what is shown in the images. Clean any dust around the pins of the power plug or the power socket with a dry cloth. An unsecure connection may cause a fire. A fire may result. Warning Connect the power plug to a grounded power socket. (Except for devices that do not provide grounding) Do not touch the power plug with wet hands.
Installation Caution Hold the plug when disconnecting the power cable from the power socket. An electric shock or fire may result. Warning Before moving the product, turn off the power switch and disconnect the power cable and all other connected cables. Damage to the cable may cause a fire or electric shock. When connecting the power plug to the port, be sure to connect it completely.
When installing the product, fix it firmly so that it does not fall. If the product is not fixed firmly and a child touches the product while playing, the product may fall, causing damage to the product or injury to the child. Caution Do not drop the product while moving. The product may fall, causing personal injury or product damage. Do not install the product in a kitchen or near a kitchen counter. Edible oil or oil vapor can damage or deform the product. Do not lay down the product on its front.
Operation Do not apply an impact to the product. •• The screen display may be damaged. •• An electric shock or fire may result. Warning If the product generates a strange noise, a burning smell, or smoke, unplug the power plug immediately and contact your Samsung Customer Service Centre. An electric shock or fire may result. Keep the remote control batteries and the small accessories out of the reach of children. Ensure children do not swallow any of them.
Do not hang on or climb on the product. •• The product may fall, causing personal injury or even death. •• Be especially careful that children do not hang on or climb on the product. While the power plug is plugged into a power socket, do not insert a chopstick or other conductor into a remaining power socket. Also, after disconnecting the power plug from the power socket, do not touch the pins of the plug immediately. Otherwise, an electric shock may result.
Use only the specified standardised batteries, and do not use a new battery and a used battery at the same time. Otherwise, the batteries may be damaged or cause fire, personal injury or damage due to a leakage of the internal liquid. Cleaning Warning Do not watch the product screen too closely and continuously for a long time. Do not spray water or cleaner directly on the product. Your eyesight may deteriorate. •• The product’s surface may be damaged, or the markings may be erased.
Storage and Maintenance •• Removing a sticker attached on the screen may leave residues. Clean the residues before watching the screen. •• Do not strongly press and rub the product. Damage to the product may result. •• Do not wipe the screen with chemicals. Product failure may result. Cleaning the exterior and display •• Contact Samsung Customer Service Centre if the inside of the product needs cleaning (service fee will be charged).
Chapter 02 Preparations Remote Control "" Using other display devices in the same space as the remote control of this product can cause the other display devices to be inadvertently controlled. "" A button without a description in the image below is not supported on the product. Power on the product. Power off the product. Number buttons Use to enter a PIN, enter a Date, etc. "" Remote control button functions may differ for different products.
Adjust the volume. Mute the sound. •• Unmuting the sound: Press MUTE again or press the volume control(+ VOL -) button. Change the input source. Use this hotkey to directly access MagicInfo. Display or hide the onscreen display. A shortcut button to Home screen (MagicInfo or URL Launcher). Quickly select frequently used functions by pressing it while a content is playing. "" This hotkey is available when a network box is connected. You can purchase a network box separately.
To place batteries in the remote control (AAA x 2) "" Remove batteries when the remote control is not to be used for an extended period of time.
Chapter 03 Connecting and Using a Source Device Before Connecting Pre-connection Checkpoints "" Refer to the user guide for the source device you want to connect with. The number and location of ports available on the source device may vary. Connecting to a PC •• Do not connect the power cable before connecting all other cables. Ensure you connect a source device first before connecting the power cable. •• A PC can be connected to the product in a variety of ways.
Connection Using an DP Cable Connection Using a DVI Cable (Digital type) "" Connecting parts may differ in different products. "" Connecting parts may differ in different products. DVI/MAGICINFO IN DP IN "" Using a DP cable that is not VESA compliant may cause the product to function improperly. Samsung Electronics shall not be held responsible for any issues from using a cable that is not VESA compliant. Make sure to use a DP cable that is VESA compliant.
Connection Using an HDMI-DVI Cable "" Connecting parts may differ in different products. After connecting a computer to the product with an HDMI-DVI cable, make sure to configure the settings as shown below to enable the video and audio from the computer.
Connecting an External Monitor •• Do not connect the power cable before connecting all other cables. Ensure you connect a source device first before connecting the power cable. "" Only the ports that are marked as DAISY CHAIN are supported. Connecting parts may differ in different products. "" Use a cable shorter than 10 feet (3m) to get the best UHD content viewing quality. "" Maximum loopouts: Up to 4 are supported if HDCP 2.2 is supported, up to 7 if HDCP 1.
Connecting to a Video Device •• Do not connect the power cable before connecting all other cables. Ensure you connect a source device first before connecting the power cable. •• You can connect a video device to the product using a cable. "" Press the SOURCE button on the remote control to change the source. Using an HDMI Cable or HDMI to DVI Cable Connection Using an HDMI-DVI Cable "" Connecting parts may differ in different products.
Connecting to an Audio System Connecting the LAN Cable "" Connecting parts may differ in different products. "" Connecting parts may differ in different products. "" Make sure to connect the same colour connectors together. (white to white, red to red, etc.) RJ45(LAN IN, LAN OUT) AUDIO OUT •• Use Cat7(*STP Type) cable for the connection.
Changing the Input source Source allows you to select a variety of sources and change source device names. You can display the screen of a source device connected to the product. Select a source from source list to display the screen of the selected source. "" The input source can also be changed by using the SOURCE button on the remote control. Source "" The screen may not display correctly if an incorrect source is selected for the source device you want to convert to.
Web Browser SOURCE → Web Browser → ENTER E "" Connect the network to access the Internet from the product like accessing the Internet from a computer. Settings SOURCE → Advanced Settings General Hide Tabs and Toolbar automatically If the browser tabs, menu or toolbar are not used for a while, they will automatically disappear. To make them appear again, move the pointer or focus to the top of the screen.
Samsung Workspace or Remote Workspace Privacy & Security Do Not Track Delete History JavaScript Delete browsing data Ask websites not to track you. •• Use / Do not use "" Make sure that the product is connected to the network. Delete your entire browsing history. "" Be sure to connect your keyboard and mouse before starting this function. Allow all sites to run JavaScript for a better browsing experience.
Chapter 04 Multiple Display Control Control multiple display devices connected to a PC simultaneously. Cable Connection •• Pin assignment 1 2 3 4 5 5 4 3 2 1 6 7 8 9 9 8 7 6 RS232C Cable Interface RS232C (9 pins) Pin TxD (No.2), RxD (No.3), GND (No.
LAN Cable •• RS232C cable Connector: 9-Pin D-Sub to Stereo Cable •• Pin assignment 6 3 2 1 1 1 2 3 4 5 6 7 8 -P2- 9 -P1- 5 -P1- Male type -P1- -P2- -P2- Rx 3 1 Tx STEREO Tx 2 2 Rx PLUG Gnd 5 3 Gnd (3.
Cross LAN cable (PC to LFD) •• Connector : RJ45 Direct LAN cable (PC to HUB) HUB P1 P2 P2 P1 P1 P2 Signal P1 P2 Signal TX+ 1 3 RX+ TX- 2 6 RX- Signal P1 P2 Signal RX+ 3 1 TX+ TX+ 1 1 TX+ RX- 6 2 TX- TX- 2 2 TX- RX+ 3 3 RX+ RX- 6 6 RX- 28
Connection •• Connection 3 "" Ensure you connect each of the adapters to the correct RS232C IN or OUT port on the product. PC Monitor 1 Monitor 2 Monitor 3 Monitor 4 "" Connecting parts may differ depending on the model.
Control Codes •• All communications take place in hexadecimals. The checksum is calculated by adding up all values except the header. If a checksum adds up to be more than 2 digits as shown below (11+FF+01+01=112), the first digit is removed. Viewing control state (Get control command) E.g.
Power control Volume control •• Function A product can be powered on and off using a PC. •• Function The volume of a product can be adjusted using a PC.
Input source control •• Ack Header •• Function The input source of a product can be changed using a PC. 0xAA Command 0xFF ID Data length Ack/Nak r-CMD Val1 3 'A' 0x14 "Input Source" •• Viewing input source state (Get Input Source Status) Header Command 0xAA 0x14 Data length ID 0 "Input Source": An input source code to be set on a product.
Screen size control Video Wall Mode Control •• Function The screen size of a product can be changed using a PC. •• Function Video Wall mode can be activated on a product using a PC. This control is only available on a product whose Video Wall is enabled.
Safety Lock Video Wall On •• Function PC can be used to turn the Safety Lock On function on or off on a product. •• Function Turn Video Wall on or off on the product from your computer. This control is available regardless of whether or not the power is turned on.
Video Wall User Control Wall_SNo: Product Number code assigned to the product 10x10 Video Wall Model : ( 1 ~ 100) •• Function Turn the Video Wall function on or off on the product from your computer. •• Get Video Wall Status Header Command 0xAA 0x89 ID Data length Checksum 0 •• Set Video Wall Header Command 0xAA 0x89 ID Data length Val1 Val2 2 Wall_Div Wall_SNo Checksum Set Number Data 1 0x01 2 0x02 ... ...
Wall_Div: Video Wall Divider code assigned to the product 10x10 Video Wall Model 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Off 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 1 0x11 0x12 0x13 0x14 0x15 0x16 0x17 0x18 0x19 0x1A 0x1B 0x1C 0x1D 0x1E 0x1F 2 0x21 0x22 0x23 0x24 0x25 0x26 0x27 0x28 0x29 0x2A 0x2B 0x2C 0x2D 0x2E 0x2F 3 0x31 0x32 0x33 0x34 0x35 0x36 0x37 0x38 0x39 0x3A 0x3B 0x3C 0x3D 0x3E 0x3F 4 0x
Using MDC Multiple display control "MDC" is an application that allows you to easily control multiple display devices simultaneously using a PC. For details on how to use the MDC programme, refer to Help after installing the programme. The MDC programme is available on the website. (http://displaysolutions.samsung.com) "" If you press the On or Off button located at the top left of the screen, the product checks its status for about one minute. To run other commands, try after the one minute.
Chapter 05 Player feature Accessible using the HOME button on the remote control. Player No. Description Select between internal or external memory. HOME → Player → ENTER E Play a range of content such as channels with schedules assigned, templates or files. Player Internal Memory Filter By: All No channels Network Channel Options Play content, templates and schedules configured on the server. •• You can view whether the server is connected (approval) in the Player screen.
When content is running Available menu Control buttons on the remote control You can play, pause, or skip the content on the playlist by pressing buttons on the remote control. Button TOOLS INFO Function Brings up the menu bar. Displays the general information of the content. ► Goes to next file or page. ◄ Goes to previous file or page. E/∆/³ Plays or pauses slide show or video content. ´ Stops displaying content and goes to the Player screen. π Rewinds the video content.
File Formats Compatible with Player •• Supported file systems include FAT32 and NTFS. •• A file with a vertical and horizontal resolution larger than the maximum resolution cannot be played. Check the vertical and horizontal resolution of the file. •• Check the supported video and audio Codec types and Versions. •• Check the supported file versions. "" PowerPoint version up to 97 – 2013 is supported "" For USB-Internal Memory file transfer, click Options → Send.
Video codecs (except the QPR-8K model) File Extension Container *.avi H.264 BP/MP/HP *.mkv *.asf *.wmv Video Codec AVI Resolution 4096 x 2160: 30 4096 x 2160 HEVC (H.265 - Main, Main10) Motion JPEG Frame rate (fps) 3840 x 2160 3840 x 2160: 60 Bit rate (Mbps) Audio Codec 60 60 80 30 80 Dolby Digital *.mp4 MKV *.mov ASF MVC LPCM *.3gp MP4 MPEG4 SP/ASP ADPCM(IMA, MS) *.vro 3GP *.mpg MOV *.mpeg FLV MPEG2 *.ts VRO MPEG1 *.tp VOB *.
Video codecs (applies to the QPR-8K model only) File Extension Container H.264 BP/MP/HP 4096 x 2160 HEVC (H.265 - Main, Main10) 7680 x 4320 60 80 Motion JPEG 3840 x 2160 30 80 *.mkv *.wmv AVI Bit rate (Mbps) Resolution *.avi *.asf Frame rate (fps) Video Codec 4096 x 2160: 30 3840 x 2160: 60 Audio Codec 60 Dolby Digital *.mp4 MKV *.mov ASF MVC LPCM *.3gp MP4 MPEG4 SP/ASP ADPCM(IMA, MS) *.vro 3GP *.mpg MOV *.mpeg FLV MPEG2 *.ts VRO MPEG1 *.tp VOB *.
Other restrictions Audio decoders •• Codecs may not function properly if there is a problem with the content. •• WMA is supported up to 10 Pro 5.1 channels, M2 profile. •• Video content does not play or does not play correctly if there is an error in the content or container. •• WMA1, WMA lossless / Voice are not supported. •• Sound or video may not work if they have standard bit rates/frame rates above the TV’s compatibility ratings. •• Vorbis is supported for up to 5.1 channels.
Power Point •• Compatible document file formats –– Extension : ppt, pptx –– Version : Office 97 ~ Office 2013 •• Functions not supported –– Animation effect –– 3D shapes (which will be displayed in 2D) –– Header and footer (some subitems are not supported) –– Word Art –– Align A group alignment error may occur –– Office 2007 SmartArt is not fully supported. 97 out of 115 subitems are supported.
Schedule HOME You can check the schedule imported from a selected storage device. No. → Schedule → ENTER E Select the saved location of the schedule. Schedule Internal Memory Sunday, January 14 08:45 AM Schedule your content on a local channel. Description Send Create/Edit/Delete/View schedule of content playback. Delete Select to create a new schedule on this channel CH 2 The default content will be played when there is no programme scheduled.
Clone Product Export settings on the product to an external storage device. You can also import settings from an external storage device. This option is useful when assigning the same settings to several products. HOME → Clone Product → ENTER E MENU When a duplicate file is not found on the external storage device 1 Connect the external storage device, then run the Clone Product function. 2 The No cloning file found on the external storage device.
ID Settings HOME → ID Settings → ENTER E Assign an ID to a set. Device ID Set a unique ID number for each product. (Range: 0~224) "" Press u/d to select a number, and press E. "" Enter the number you want using the number buttons on the remote control. Device ID Auto Set This feature automatically allots an ID number to a device connected via an RS232C cable. "" This function is only available on the first device within an RS-232C daisy chain.
Video Wall HOME → Video Wall → ENTER E Customise the layout of multiple displays that are connected to form a video wall. In addition, display part of a whole picture or repeat the same picture on each of the connected multiple displays. To display multiple images, refer to MDC Help or the MagicInfo user guide. Some models may not support the MagicInfo function. Video Wall You can activate or deactivate Video Wall. To organise a video wall, select On.
Screen Position To rearrange split screens, adjust the number for each product in the matrix using the Screen Position feature. Selecting Screen Position will display the videowall matrix with the numbers assigned to the products that form the videowall. To rearrange products, use the direction buttons on the remote control to move a product to another desired number. Press the E button. "" Screen Position allows you to split the screen into a maximum of 225 views (15 x 15).
Network Status HOME Check the current network and Internet connection. → Network Status → ENTER E Network Status "" The displayed image may differ depending on the model.
On/Off Timer HOME → On/Off Timer → ENTER E "" You must set Clock Set before you can use this feature. On Timer Set On Timer so that your product turns on automatically at a time and on a day of your choice. The power is turned on with the specified volume or input source. On Timer: Set the on timer by making a selection from one of the seven options. Ensure you set the current time first.
Off Timer Set the off timer (Off Timer) by making a selection from one of the seven options. (Off Timer 1 ~ Off Timer 7) •• Setup: Select Off, Once, Everyday, Mon~Fri, Mon~Sat, Sat~Sun or Manual. If you select Manual, you can choose the days you want Off Timer to turn off your product. –– The check mark indicates days you’ve selected. •• Time: Set the hour and minute. Use the number buttons or the up and down arrow keys to enter numbers. Use the left and right arrow buttons to change entry fields.
Ticker HOME Input text while a video or image is displayed and display the text on the screen. "" You must set Clock Set before you can use this feature. → Ticker → ENTER E •• Off / On: Set whether or not to use Ticker. •• Message: Enter a message to display on the screen. •• Time: Set the Start Time and End Time to display a Message. •• Font options: Specify the text font and colour for the message. •• Position: Select a position to display a Message. •• Scroll: Turn scroll effects of Ticker on or not.
URL Launcher HOME → URL Launcher → ENTER E For details on how to use the URL Launcher feature, contact the dealer the product was purchased from. "" This function may not be supported depending on the model. "" To use the URL Launcher feature, set Play via to URL Launcher in System. (MENU m → System → Play via → URL Launcher) URL Launcher URL Launcher "" The displayed image may differ depending on the model.
URL Launcher Settings HOME → URL Launcher Settings → ENTER E "" For details on how to use the URL Launcher feature, contact the dealer the product was purchased from. "" This function may not be supported depending on the model. •• Install Web App: Enter URL to install the web application. •• Install from USB Device: Install the web application from the USB storage device. •• Uninstall: Remove the installed web application. •• Timeout Setting: Set the timeout period for connecting to the URL.
Chapter 06 Screen Adjustment Configure the Picture settings (Backlight, Colour Tone, etc.). The layout of the Picture menu options may vary depending on the product. Backlight / Brightness / Contrast / Sharpness Your product has several options for adjusting picture quality. "" You can adjust and store settings for each external device you have connected to an input on the product. "" Lowering picture brightness reduces power consumption.
Colour Temperature MENU m → Picture → Colour Temperature → ENTER E It sets colour temperature. The value and temperature increase simultaneously, so the ratio of blue colour rises. (Range: 2800K–16000K) "" Enabled when Colour Tone is set to Off. Picture Colour Temperature 10000 K "" The displayed image may differ depending on the model.
Advanced Settings Configure advanced picture settings to create your preferred picture. MENU m → Picture → Advanced Settings → ENTER E Picture Enhancer Displays enhanced colour and sharpness. •• Off / On Advanced Settings Picture Enhancer On HDR+ Mode or HDR10+ Mode HDR+ Mode Off Automatically provide an optimal HDR effect based on the video source. Colour 50 Tint (G/R) 0 White Balance Gamma BT.1886 •• Off / On "" This function may not be supported depending on the model.
White Balance White Balance Settings Adjust the colour temperature of the picture so that white objects appear brighter. Adjust the colour temperature of the picture so that white objects appear brighter. "" This function may not be supported depending on the model. "" Available for Video Wall models only. 2 Point Adjust red, green, and blue luminosity levels in two sections for precise white balance optimisation.
Gamma Flesh Tone Adjust the mid-range brightness of the picture. Adjust the flesh tone colour by increasing or decreasing red levels. •• HLG / ST.2084 / BT.1886 / S Curve "" Gamma settings HLG, ST.2084, and BT.1886 may change depending on the input video settings. For models with the HDR+ Mode support, the Gamma settings HLG, ST.2084, and BT.1886 may change depending on the input video and HDR+ Mode settings. If HDR+ Mode is set to Off, HLG, ST.2084, and BT.
Input Signal Plus Resolutions for Input Signals supported by QPR-8K model series Expands the input signal range for HDMI connections. Check the resolutions for input signals supported by QPR-8K model series. •• HDMI1 (Off ( ) / On ( )) "" When Input Signal Plus is set to On, up to the 3840 x 2160 @ 60 Hz resolution is supported. (Up to 7680 x 4320 @ 60 Hz resolution is supported for the QPR-8K model only, if connected to HDMI IN 4.
Picture Options Colour Tone Select the colour tone that best suits your viewing preferences. MENU m → Picture → Picture Options → ENTER E •• Off / Cool / Standard / Warm1 / Warm2 / Natural "" Settings can be adjusted and stored for each external device connected to an input on the product. "" Available options may vary depending on the product. Picture Options Colour Tone Off Digital Clean View Digital Clean View Off Reduce picture noise to avoid distractions such as flickering.
Local Dimming Picture Options Colour Tone Off Digital Clean View Off HDMI Black Level Auto Film Mode Local Dimming Dynamic Backlight Off High On Adjust brightness levels of individual on-screen areas for optimum contrast. •• Off / Low / Standard / High "" Models with Dynamic Backlight are not supported. Dynamic Backlight Automatically adjust the backlight to provide the best possible screen contrast under the current conditions. •• Off / On "" Models with Local Dimming are not supported.
Picture Size Settings Choose size and aspect ratio picture displayed on screen. MENU m → Picture → Picture Size Settings → ENTER E Picture Size "" Some external devices and applications may not support this function. Different screen adjustment options are displayed depending on the current input source. Picture Size Settings Picture Size Fit to screen 16:9 Standard Off Zoom and Position "" The displayed image may differ depending on the model.
Reset Picture Restore all picture settings to the factory default. MENU m → Picture → Reset Picture → ENTER E Picture Reset Picture "" The displayed image may differ depending on the model.
Chapter 07 OnScreen Display Display Orientation Onscreen Menu Orientation Select whether the onscreen menu should be displayed in landscape or portrait orientation. MENU m → OnScreen Display → Display Orientation → ENTER E •• Landscape: Display the menu in landscape mode. •• Portrait: Display the menu in portrait mode on the right side of the product screen.
Screen Protection Auto Protection Time MENU m → OnScreen Display → Screen Protection → ENTER E Screen Protection Auto Protection Time If the screen displays a still image for a certain period of time you define, the product activates the screen saver to prevent the formation of burnt in ghost images on the screen. •• Off / 2 hours / 4 hours / 6 hours / 8 hours / 10 hours Screen Burn Protection Off Screen Burn Protection "" The displayed image may differ depending on the model.
Timer Screen Burn Protection You can set the timer for Screen Burn Protection. Pixel Shift The Screen Burn Protection feature stops automatically after a specified period of time. Timer Immediate display Timer Off Off Repeat: Display the image retention-preventive pattern set in Mode at specified time intervals(Period). "" The displayed image may differ depending on the model.
Immediate display Screen Burn Protection Select the screen saver you want to display immediately. Pixel Shift •• Off / Pixel / Rolling bar / Fading screen Timer Immediate display Off "" The displayed image may differ depending on the model.
Message Display Source Info Select whether to display the source OSD when the input source changes. MENU m → OnScreen Display → Message Display → ENTER E •• Off / On No Signal Message Message Display Select whether to display the no-signal OSD when no signal is detected. Source Info On No Signal Message On •• Off / On MDC Message On Download Status Message Off MDC Message The message No Cable Connected will appear if no source device is connected.
Language Set the menu language. "" A change to the language setting will only be applied to the onscreen menu display. It will not be applied to other functions on your PC. MENU m → OnScreen Display → Language → ENTER E OnScreen Display Language English "" The displayed image may differ depending on the model. Reset OnScreen Display This option returns the current settings under OnScreen Display to the default factory settings.
Chapter 08 Sound Adjustment Configure the Sound settings for the product. "" This function may not be supported depending on the model. Sound Mode You can select a sound mode to suit your personal preferences. •• Standard: Selects the normal sound mode. MENU m → Sound → Sound Mode → ENTER E •• Music: Emphasises music over voices. •• Movie: Provides the best sound for movies. •• Clear Voice: Emphasises voices over other sounds.
Balance HDMI Sound MENU m → Sound → Balance → ENTER E MENU m → Sound → HDMI Sound → ENTER E Adjust speaker volume levels for sound balance optimisation. Select whether to hear from AV(HDMI) or PC(DVI). •• Balance L/R: Adjusts the balance between the left and right speaker. •• AV(HDMI) / PC(DVI) "" Models without the AUDIO IN port are not supported. •• Reset: Resets the balance to its default settings. "" This function is disabled when Sound Output is set to External or Receiver (HDMI).
Digital Output Audio Delay Auto Volume MENU m → Sound → Digital Output Audio Delay → ENTER E MENU m → Sound → Auto Volume → ENTER E Adjust the delay time between audio and video tracks. This function is only available when the device is connected via SPDIF. Automatically adjusts the volume level when you change video sources or content so the level remains the same. "" Only models with the DIGITAL AUDIO OUT (OPTICAL) port are supported.
Chapter 09 Network Network Status Open Network Settings MENU m → Network → Network Status → ENTER E MENU m → Network → Open Network Settings → ENTER E You can check the current network and Internet status. Configure network settings to connect to an available network. Network Type "" Network Type menu may not be available in Wired models.
Network Settings (Wired) •• Depending on how your network is configured, you may be able to attach your product to your LAN by connecting the LAN port on the back of your product directly to a network wall outlet using a LAN cable. See the diagram below. Note that the wall outlet is attached to a modem or router elsewhere in your house. Connecting to a Wired Network There are three ways to attach your product to your LAN using cable.
Set the network connection to use Internet services such as perform software upgrades. Automatic Open Network Settings (Wired) Connect to the network using a LAN cable. Make sure a LAN cable is connected first. How to set up automatically 1 Set Network Type to Wired from the Open Network Settings page. 2 The network test screen appears and verifies the network connection. When the connection has been verified, the “Success! Your device is connected to the Internet.
Network Settings (Wireless) Automatic Network Setup (Wireless) "" This function may not be supported depending on the model. Most wireless networks have an optional security system that requires devices that access the network to transmit an encrypted security code called an Access or Security key. The Security key is based on a Pass Phrase, typically a word or a series of letters and numbers of a specified length you were asked to enter when you set up security for your wireless network.
Manual Network Setup (Wireless) Offices may use static IP addresses. If this is the case, ask the network administrator for the IP Address, Subnet Mask, Gateway and DNS server address. Enter these values manually. Getting the Network Connection Values To view the Network connection values on most Windows computers, follow these steps. 1 Right click the Network icon on the bottom right of the screen. 2 In the pop-up menu that appears, click Status. 3 On the dialog that appears, click the Support tab.
Use WPS "" This function may not be supported depending on the model. How to set up using Use WPS If your router has a Use WPS button, follow these steps. 1 Set Network Type to Wireless from the Open Network Settings page. IPv6 MENU m → Network → IPv6 → ENTER E Enable or disable IPv6. •• Off ( ) / On ( ) "" This function may not be supported depending on the model. 2 Select Use WPS, press E. 3 Press the WPS or PBC button on your wireless router within the next two minutes.
Server Network Settings FTP Mode Specify the FTP operating mode. MENU m → Network → Server Network Settings → ENTER E •• Active / Passive Connect to server Proxy server Connect to MagicInfo server. Set up your proxy server connection and related functions. •• Server Address / TLS / Port "" If you do use the TLS option, the server is configured to use https and data transfer is encrypted. (Port number: 7002) Off / On "" If you don't use the TLS option, enter the server IP address and port number.
Chapter 10 System Accessibility MENU m → System → Accessibility → ENTER E System High Contrast Set the background and font to high-contrast colours in Menu. Menu transparencies become opaque when the option is selected. •• Off ( ) / On ( ) Enlarge Accessibility Enlarge the size of the Menu area. Start Setup •• Off ( ) / On ( ) Touch Control Time Auto Source Switching Power Control Eco Solution "" The displayed image may differ depending on the model.
Start Setup Go through the initial setup steps like you did the first time you used this product. MENU m → System → Start Setup → ENTER E "" Change the PIN to keep your device secure. "" Enter your 4 digit PIN number. The default PIN number is "0-0-0-0". If you want to change the PIN number, use the Change PIN function. System Start Setup "" The displayed image may differ depending on the model.
Touch Control Set the functions related to touch control. MENU m → System → Touch Control → ENTER E Touch Control "" This function may not be supported depending on the model. Prevent touch gestures from controlling your device. Touch Control •• Off / On Touch Control Off Admin Menu Lock Off Device to Control Samsung SMART Signage Admin Menu Lock Set the Admin Menu Lock to display the administrator settings menu when you tap and hold the finger on the screen.
Time You can configure Clock Set or DST. Configure various time-related settings. Clock Set MENU m → System → Time → ENTER E Select Clock Set. Select Date or Time, and then press E. Use the number buttons to enter numbers or press the up and down arrow buttons. Use the left and right arrow buttons to move from one entry field to the next. Press E when done. Time Clock Set "" You can set the Date and Time directly by pressing the number buttons on the remote control.
Auto Source Switching Auto Source Switching Switch to preset source or another source when the main source device gets disconnected. MENU m → System → Auto Source Switching → ENTER E Auto Source Switching Primary Source Recovery Select whether to restore the selected primary input source when a primary input source is activated. Auto Source Switching Off "" The Primary Source Recovery function is disabled if Primary Source is set to All.
Power Control Auto Power On This feature automatically turns on the product as soon as it is plugged in. Pressing the power button is not needed. MENU m → System → Power Control → ENTER E Power Control Auto Power On Off •• Off / On "" If you have set this feature to On for a videowall display, wait for about 2 minutes before connecting the power cable. PC module power The PC module can be turned on/off separately from the product.
Standby Control Power Control Auto Power On Off PC module power Max. Power Saving On Standby Control On Network Standby Off Power Button Power on only You can set the screen standby mode to be applied when an input signal is received. "" This function may not be supported depending on the model. •• Auto The display stays off to save energy until working signals are detected even if there is an external device connected. The message No Cable Connected will appear if no source device is connected.
Eco Solution Brightness Limit Turn the Brightness Limit on or off. If you select On, the display won't have the maximum brightness, but you will save energy. MENU m → System → Eco Solution → ENTER E •• Off / On "" This function may not be supported depending on the model. Eco Solution Brightness Limit On Energy Saving Mode Energy Saving Mode Off Reduce the power consumption by adjusting the screen brightness.
Screen Lamp Schedule Eco Solution Brightness Limit On Screen Lamp Schedule Energy Saving Mode Off Enable or disable the lamp schedule. Eco Sensor Off •• Off / On Minimum Backlight Screen Lamp Schedule No Signal Power Off Auto Power Off 0 Off 15 minutes Off (Recommended) Schedule 1, Schedule 2 Time The panel brightness will change to the brightness set in Lamp at a specified time. Lamp Adjust the panel brightness. A value closer to 100 makes the panel brighter.
Temperature Control This function detects the internal temperature of the product. You can specify the temperature range that is acceptable. The default temperature is set to 77 °C. MENU m → System → Temperature Control → ENTER E "" The screen will become darker if the current temperature exceeds the specified temperature limit. If the temperature continues to rise, the product will power off to prevent overheating.
Fan and Temperature Fan Settings MENU m → System → Fan and Temperature → ENTER E MENU m → System → Fan Settings → ENTER E It sets items related to the speed and temperature of the fan in each set. It sets items related to the speed and temperature of the fan in each set. "" This feature is only available for the full outdoor displays (OH* series). "" This feature is only available for the semi-outdoor displays (OM* series). Fan Control Fan Control Selects auto or manual for the fan speed settings.
External Device Manager Manage external devices connected to your signage. MENU m → System → External Device Manager → ENTER E Input Device Manager External Device Manager Input Device Manager Device Connection Manager "" This function may not be supported depending on the model. Set up keyboards to use with your product. You can add keyboards and configure their setting. "" Available for Bluetooth enabled models only.
External Device Manager Input Device Manager Device Connection Manager Device Connection Manager Allow devices, like smartphones and tablets, on your network to share content with your product. Access Notification Display a notification when a device such as a smartphone or tablet, is connected. If you use a Wi-Fi network that requires a password, turn off this option to automatically connect with devices without viewing notifications. "" The displayed image may differ depending on the model.
Play via Select the appropriate Play via mode depending on the environment where you are using the product. The home screen may be different depending on the setting. MENU m → System → Play via → ENTER E •• MagicInfo / URL Launcher System Play via MagicInfo "" The displayed image may differ depending on the model. Change PIN MENU m → System → Change PIN → ENTER E System Change your 4-digit Personal Identification Number (PIN). Choose any 4 digits for your PIN and enter it in Enter a new PIN..
Security Safety Lock On "" Enter your 4 digit PIN number. The default PIN number is "0-0-0-0". If you want to change the PIN number, use the Change PIN function. MENU m → System → Security → ENTER E "" Change the PIN to keep your device secure. Turn Safety Lock On on or off. Safety Lock On restricts the actions that can be carried out by the remote control. The correct PIN must be entered to turn Safety Lock On off.
USB Auto Play Lock Remote Management Select whether to automatically play MagicInfo content saved on a connected USB device. You can Allow or Deny external commands to access your product via a network. "" Your content should be a Published Content that is authored by using MagicInfo Premium application and published to the USB device you are using. The MagicInfo Premium application programme is available on the website. (http://displaysolutions. samsung.
Certificate Manager or WPA Certificate Manager Manage the certificates installed on this device. "" Limited supports for Enterprise WPA2 (TLS/TTLS/PEAP) certified models only. "" This function may not be supported depending on the model. Install Certificate Connect a USB flash drive that contains certificates to install them on this device. Certificate List View and manage the certificates installed on this device. Wi-Fi Certificate View and manage the Wi-Fi certificates installed on this device.
General Smart Security The security provided to protect your display device and connected storage devices against viruses includes. MENU m → System → General → ENTER E Scan General Inspect your display device and connected storage devices to check for viruses. Smart Security Isolated List Anynet+ (HDMI-CEC) This is the list of items that have been Isolated for containing viruses.
Troubleshooting for Anynet+ Problem Possible Solution •• Check if the device is an Anynet+ device. The Anynet+ system supports Anynet+ devices only. •• Check if the Anynet+ device power cord is properly connected. •• Check the Anynet+ device’s Video/Audio/HDMI cable connections. •• Check whether Anynet+ (HDMI-CEC) is set to On in the System menu. Anynet+ does not work. •• Check whether the remote control is Anynet+ compatible. •• Anynet+ doesn’t work in certain situations.
HDMI Hot Plug General This feature is used to activate the time delay to turn on a DVI/HDMI source device. Smart Security •• Off / On Anynet+ (HDMI-CEC) HDMI Hot Plug On Custom Logo Off Game Mode DICOM Simulation Mode Off Empty Storage "" The displayed image may differ depending on the model. Custom Logo You can download, select, and set the display time of a custom logo that appears when the product turns on.
Game Mode General When connecting to a game console such as PlayStation™ or Xbox™, you can enjoy a more realistic gaming experience by selecting game mode. Smart Security Anynet+ (HDMI-CEC) HDMI Hot Plug On Custom Logo Off DICOM Simulation Mode Adjust the display mode to output a picture close to the GSDF standard of DICOM Part 14. Game Mode DICOM Simulation Mode •• Off ( ) / On ( ) "" If you connect other external devices while Game Mode is on, the screen may not be in good condition.
Frame Alignment Improve the screen alignment between devices when using the video wall function. MENU m → System → Frame Alignment → ENTER E •• Auto / Off / On "" Available for Video Wall models only. System Frame Alignment Auto "" The displayed image may differ depending on the model. Reset System Reset all system settings to default. MENU m → System → Reset System → ENTER E System Reset System "" The displayed image may differ depending on the model.
Chapter 11 Support Software Update Contact Samsung MENU m → Support → Software Update → ENTER E MENU m → Support → Contact Samsung → ENTER E The Software Update menu lets you upgrade your product software to the latest version. You can view the address of the Samsung website, the call centre phone number, your product's model number, software version, Open Source Licence and other information. "" Be careful not to turn off the power until the upgrade is complete.
Reset All MENU m → Support → Reset All → ENTER E This option returns all the current settings for a display to the default factory settings.
Chapter 12 Troubleshooting Guide Requirements Before Contacting Samsung Customer Service Centre "" Follow the instruction on the right to test your product before requesting for service. If the problem persists, contact Samsung Customer Service Centre. "" The power indicator may not be supported depending on the model. Testing the Product Check if your product is operating normally by using the product test function.
Check the followings. Installation issue (PC mode) The screen keeps switching on and off. Check that the cable between the product and the PC is connected correctly. The blank spaces found on the screen have nothing to do with the product. Blank spaces on the screen are caused by the PC or graphics card. To resolve the problem, Blank spaces are found on all four sides of the screen when adjust the screen size in the HDMI or DVI settings for the graphics card.
Screen issue The screen appears unstable and shaky. "" The power indicator may not be supported depending on the model. There are shadows or ghost images left on the screen. Check that the resolution and frequency of the PC and graphics card are set within a range compatible with the product. Then, change the screen settings if required by referring to 'Preset Timing Modes'. The screen is too bright. The screen is too dark. Go to Picture and adjust the Brightness and Contrast settings.
Screen issue Check the cable connections. I see red, green, and blue. The display looks unstable and then freezes. This issue may happen when the panel of the product is defective. Contact a Samsung Service Centre to resolve the issue. The screen may freeze when a resolution other than the recommended resolution is used or if the signal is not stable. To resolve the issue, change the PC resolution to the recommended resolution.
Sound issue (For models with built-in speakers) If an HDMI cable or a DP cable is connected, check the audio output settings on the PC. Go to Sound and change Sound Output to Internal. If a source device is used •• Make sure the audio cable is properly connected to the audio input port on the product. Video is available but there is no sound. •• Check the audio output settings for the source device.
Source device issue A beeping sound is heard when my PC is booting. If a beeping sound is heard when your PC is booting, have your PC serviced. Touch function issues Touching does not work when PC connection is used. Check whether the TOUCH OUT port on the product is connected to a USB port on the PC using a USB cable. Make sure that there are no foreign substances on the screen surface. Touches break, reaction speed gets slow, and so on. Check whether the screen is broken.
Other issue Displayed picture colours may not look normal. Video or sound may not be available. This can occur if a source device that only supports an older version of the HDMI standard is connected to the product. There is no sound in HDMI mode. If these issues occur, connect an audio cable along with the HDMI cable. Some PC graphics cards may not automatically recognise HDMI signals that do not include sound. In this case, manually select a sound input.
Chapter 13 Appendix Responsibility for the Pay Service (Cost to Customers) "" When the service is requested, in spite of in warranty, we may charge you for a visit from a service technician in the following cases. Not a product defect Cleaning of the product, Adjustment, Explanation, Re-installation and etc. •• If a service technician is requested to give instructions on how to use product or simply adjusts options without disassembling product.
Prevention of Afterimage Burn-in What is afterimage burn-in? Afterimage burn-in should not occur when the panel is operating normally. Normal operation refers to a continuously changing video pattern. If the panel displays a fixed pattern for an extended period of time a slight voltage difference may occur between the electrodes in pixels that control the liquid crystals. Such a voltage difference between electrodes increases with time and makes the liquid crystals thinner.
