User Manual S19A31* S22A31* S24A31* The colour and the appearance may differ depending on the product, and the specifications are subject to change without prior notice to improve the performance. The contents of this manual are subject to change without notice to improve quality. © Samsung Samsung owns the copyright for this manual. Use or reproduction of this manual in parts or entirety without the authorization of Samsung is prohibited.
Table of contents Before Using the Product Connecting and Using a Source Device Safety Precautions Electricity and Safety Installation Operation 4 4 5 6 Cleaning 7 Correct posture to use the product 8 Preparations Installation Attaching the Stand Removing the Stand Precautions for moving the product Checking the space around the product Adjusting the Product Tilt Anti-theft Lock Wall Mount Kit Specifications (VESA) 9 9 10 11 11 12 12 13 Control Panel 14 Menu Read below before connecting the prod
Table of contents Troubleshooting Guide Requirements Before Contacting Samsung Customer Service Centre Product diagnosis (Screen issue) Checking the Resolution and Frequency Check the following.
Chapter 01 Before Using the Product Safety Precautions Electricity and Safety Warning A serious or fatal injury may result if instructions are not followed. Caution Personal injury or damage to properties may result if instructions are not followed. •• Do not use a damaged power cord or plug, or a loose power socket. •• Do not use multiple products with a single power socket. •• Do not touch the power plug with wet hands. CAUTION •• Insert the power plug all the way in so it is not loose.
Installation Caution •• Do not drop the product while moving. Warning •• Do not set down the product on its front. •• DO NOT PLACE CANDLES, INSECT REPELLANTS OR CIGARETTES ON TOP OF THE PRODUCT. DO NOT INSTALL THE PRODUCT NEAR HEAT SOURCES. •• When installing the product on a cabinet or shelf, make sure that the bottom edge of the front of the product is not protruding. •• Keep the plastic packaging out of the reach of children. ‒‒ Children may suffocate.
Operation Warning •• There is a high voltage inside the product. Never disassemble, repair or modify the product yourself. ‒‒ Contact Samsung Customer Service Centre for repairs. •• To move the product, first disconnect all the cables from it, including the power cable. •• Do not insert metallic objects (chopsticks, coins, hairpins, etc) or objects that burn easily (paper, matches, etc) into the product (via the vent or input/output ports, etc).
Caution • Leaving the screen fixed on a stationary image for an extended period of time may cause afterimage burn-in or defective pixels. ‒ Set the screen to power-saving mode or moving-picture screen saver when not using the product for an extended period of time. • • • Disconnect the power cord from the power socket if you do not plan on using the product for an extended period of time (vacation, etc).
Correct posture to use the product Use the product in the correct posture as follows: •• Straighten your back. •• Allow a distance of 45 to 50cm between your eye and the screen, and look slightly downward at the screen. •• Keep your eyes directly in front of the screen. •• Adjust the angle so light does not reflect on the screen. •• Keep your forearms perpendicular to your upper arms and level with the back of your hands. •• Keep your elbows at about a right angle.
Chapter 02 Preparations Installation Attaching the Stand ― Before assembling the product, place the product down on a flat and stable surface so that the screen is facing downwards. 1 Place the protective Styrofoam (cushion) included in the package on the floor and place the product facing down on the Styrofoam, as shown in the image. If Styrofoam is unavailable, use a thick sitting mat. 2 Push the stand neck into the main body in the direction of the arrow as shown in the figure.
Removing the Stand ― Before removing the stand from the product, place the product on a flat and stable surface with the screen facing down. 1 Place the protective Styrofoam (cushion) included in the package on the floor and place the product facing down on the Styrofoam, as shown in the image. If Styrofoam is unavailable, use a thick sitting mat. Push the key downward and hold. remove the stand base from the stand neck by pulling it in the arrow direction, as shown in the figure.
Precautions for moving the product Checking the space around the product Make sure to have enough space for ventilation when placing the product. An internal temperature rise may cause fire and damage the product. Maintain enough space around the product as shown in the diagram when installing the product. ― The exterior may differ depending on the product. 10 cm • Hold the lower corners or edges of the product when moving it. • Do not directly apply pressure on the screen.
Adjusting the Product Tilt Anti-theft Lock The colour and shape of parts may differ from what is shown. Specifications are subject to change without ― An anti-theft lock allows you to use the product securely even in public places. notice to improve quality. ― The locking device shape and locking method depend on the manufacturer. Refer to the manuals provided with your anti-theft locking device for details. -5.0° (±2.0°) ~ +15.0° (±2.
Wall Mount Kit Specifications (VESA) ――Install your wall mount on a solid wall perpendicular to the floor. Before attaching the wall mount to surfaces other than plaster board, please contact your nearest dealer for additional information. If you install the product on a slanted wall, it may fall and result in severe personal injury. Samsung wall mount kits contain a detailed installation manual and all parts necessary for assembly are provided.
Control Panel Parts ― The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. Description Menu M Pops up the menu/Backs to the previous menu (in case of main menu, exits from the whole menu). Enter E When the menu is activated, press this key to select the function, When the menu is closed, press this button to enter automatic image correction function (for VGA signal only).
Chapter 03 Connecting and Using a Source Device Read below before connecting the product. Ports 1 Before connecting the product, check the shapes of both ports of the supplied signal cables and ― The functions available may vary depending on the product model. The colour and shape of parts may the shapes and locations of the ports on the product and external device. 2 Before connecting the product, make sure you remove the power cables from both the product and differ from what is shown.
Connecting and Using a PC Connection Using an HDMI-DVI Cable Select a connection method suitable for your PC. Connection Using the D-SUB Cable (Analogue Type) ― The optimum resolution may not be available with an HDMI-DVI cable. Connecting the Power Connection Using the HDMI Cable D-SUB ― When connecting an HDMI cable, use the cable that came with the components of the product. If you use an HDMI cable other than provided by Samsung, the image quality may be degraded.
Chapter 04 Menu ― The functions available may vary depending on the product model. The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. Brightness 2nd 3rd Description You can adjust the general brightness of the picture. (Range: 0~100) Brightness A higher value will make the picture appear brighter. ― This menu is not available when Eye Saver Mode is enabled.
Mode 2nd 3rd Description This menu provides an optimum picture quality suitable for the environment where the product will be used. Standard • Standard: Select this mode when the surroundings are bright. Cinema • Cinema: Select this mode when the surroundings are dark. This will save power and reduce eye fatigue. FPS • FPS: Increase the brightness of darker areas of the FPS (First-Person Shooter) game screen. This mode increases visibility of your enemies during a FPS (First-Person Shooter) game.
Color 2nd Cool Warm 3rd Description When the external input is connected through HDMI and PC/AV Mode is set to AV (720P @ 60Hz and 1080P @ 60Hz). Adjust the tint of the screen. Color Tone: Select a colour tone that best suits your viewing needs. When the external input is connected through HDMI and PC/AV Mode is set to AV (720P @ 60Hz and 1080P @ 60Hz). User Red: Adjust the red saturation level. Values closer to 100 mean greater intensity for the colour. Green: Adjust the green saturation level.
Aspect 2nd Aspect 3rd Description Select the best screen size and ratio. In PC mode • Auto: Display the picture according to the aspect ratio of the input source. • 16:9: Display the picture with an aspect ratio of 16:9. • 4:3: Display the picture with an aspect ratio of 4:3. Suitable for videos and standard broadcasts.
Input 2nd Input 3rd Description VGA (Analog) signal input. HDMI (Digital) signal input.
Adjust 2nd 3rd Description Auto adjust Automatically adjust the horizontal/vertical location, focusing and clock of pictures. (only for vga signals.) Auto color Adjust the white balance of pictures. (only for vga signals) Gamma Adjust the middle level of luminance. ― Gamma 1 / Gamma 2 Self Diagnosis Review the test screen.
Other 2nd Language 3rd Description Set the menu language. ― A change to the language setting will only be applied to the onscreen menu display. ― It will not be applied to other functions on your PC. Off Timer Activate the function of timed switch-off. Inactivate the function of timed switch-off. ― 4 hours automatic shutdown. Reset Return all the settings for the product to the default factory settings. Coarse Adjust the picture clock to reduce vertical line noise (only for VGA signals).
Chapter 05 Installing the Software Easy Setting Box Driver Installation To install the latest version of the product driver, download it from the Samsung website (http://www. samsung.com). ――You can set the optimum resolution and frequency for this product by installing the corresponding drivers. Easy Setting Box enables users to use the product by partitioning multiple sections. To install the latest version of Easy Setting Box, download it from the Samsung website (http://www. samsung.com).
Chapter 06 Troubleshooting Guide Requirements Before Contacting Samsung Customer Service Centre ― Before calling Samsung Customer Service Centre, test your product as follows. If the problem persists, contact Samsung Customer Service Centre. Check the following. Installation issue The screen keeps switching on and off. Check the cable connection between the product and PC, and ensure the connectors are locked.
The message Check the cable connection and the settings of the source device. appears. There is no image on the screen and the power LED blinks every 0.5 to 1 second. Check that the cable is properly connected to the product. The product is operating in power-saving mode. Check that the device connected to the product is powered on. Press any key on the keyboard or move the mouse to return to normal operating mode. Out Of Range is displayed. Text is blurry.
Q&A ――Refer to the user manual for your PC or graphics card for further instructions on adjustment. How can I change the frequency? Set the frequency on your graphics card. •• Windows 7: Go to Control Panel → Appearance and Personalization → Display → Screen Resolution → Advanced settings → Monitor, and adjust Screen Refresh Rate under Monitor settings. •• Windows 8(Windows 8.
Chapter 07 Specifications General Model Name S19A31* S22A31* S24A31* Size 19 Class (18.5 Inches / 47.0 cm) 22 Class (21.5 Inches / 54.6 cm) 24 Class (23.8 Inches / 60.4 cm) Display area 409.8mm (H) x 230.4 mm (V) 476.64 mm (H) x 268.11 mm (V) 527.04 mm (H) x 296.46 mm (V) Pixel Pitch 0.300 mm (H) x 0.300 mm (V) 0.24825 mm (H) x 0.24825 mm (V) 0.2745 mm (H) x 0.2745 mm (V) Maximum Pixel Clock 95 MHz 186 MHz 186 MHz Power Supply AC100-240V~ 50/60Hz Based on the AC voltage of the adapter.
Standard Signal Mode Table Model Name S19A31* Synchronization (PANEL Spec) Resolution Horizontal Frequency 30 ~ 83 kHz Vertical Frequency 48 ~ 75 Hz Optimum Resolution 1366 x 768 @ 60 Hz Maximum Resolution 1366 x 768 @ 60 Hz If a signal that belongs to the following standard signal modes is transmitted from your PC, the screen will automatically be adjusted.
Standard Signal Mode Table Model Name Synchronization (PANEL Spec) Resolution S22A31* S24A31* Horizontal Frequency 30 ~ 83 kHz 30 ~ 83 kHz Vertical Frequency 48 ~ 75 Hz 48 ~ 75 Hz Optimum Resolution 1920 x 1080 @ 60 Hz 1920 x 1080 @ 60 Hz Maximum Resolution 1920 x 1080 @ 60 Hz 1920 x 1080 @ 60 Hz If a signal that belongs to the following standard signal modes is transmitted from your PC, the screen will automatically be adjusted.
― Horizontal Frequency The time required to scan a single line from the left to the right side of the screen is called a horizontal cycle. The reciprocal number of a horizontal cycle is called horizontal frequency. Horizontal frequency is measured in kHz. ― Vertical Frequency Repeating the same picture dozens of times per second allows you to view natural pictures. The repeat frequency is called "vertical frequency" or "refresh rate" and is indicated in Hz.
Chapter 08 Appendix Responsibility for the Pay Service (Cost to Customers) A Product damage caused by customer's fault ――When the service is requested, in spite of in warranty, we may charge you for a visit from a service •• External impact or drop. technician in the following cases. Not a product defect Cleaning of the product, Adjustment, Explanation, Re-installation and etc.
