User Manual S27AM50* S32AM50* S32AM70* The color and the appearance may differ depending on the product, and the specifications are subject to change without prior notice to improve the performance. The contents of this manual are subject to change without notice to improve quality. © Samsung Samsung owns the copyright for this manual. Use or reproduction of this manual in parts or entirety without the authorization of Samsung is prohibited.
Contents Before Using the Product Safety Precautions 6 Electricity and Safety 7 Installation 8 Operation Cleaning Correct posture to use the product Preparations Installation 12 Attaching the Stand 13 Precautions for moving the product 13 Checking the space around the product 14 Adjusting the Product Tilt 14 Anti-theft Lock 15 Wall Mount Kit Specifications (VESA) Control Panel Screen Sharing (Smart View) with your Mobile Device 22 Using the Tap View 22 Enabling the Tap View Switching
Smart Features Picture and Sound Using Smart Hub Adjusting the Picture Quality 37 Displaying the Home Screen 59 Choosing a picture mode 41 Launching Smart Hub automatically 59 Setting a Eye Care 41 Launching the last used app automatically 60 Configuring advanced picture settings 41 Testing Smart Hub connections 41 Resetting Smart Hub Using a Samsung account Setting the Viewing Environment for External Devices 61 Using Input Signal Plus 61 Using HDMI Black Level 42 Signing in to a
Using the Auto Protection Time and Energy Saving Functions 69 Setting the Auto Protection Time 69 Reducing the energy consumption of the product Updating the Software 70 Updating through the Internet 70 Updating through a USB device 70 Updating the product automatically Audio and Video Functions for the Visually or Hearing Impaired 71 Running the accessibility functions 71 Running Accessibility Shortcuts 71 Enabling voice guides for the visually impaired 72 Changing the volume, speed, pitch
Installing the Software Q&A Easy Setting Box 93 Restrictions and Problems with the Installation 93 System Requirements Driver Installation Troubleshooting Picture Issues 94 Testing the picture Sound and Noise Issues 98 Testing the sound External Device Connectivity Issues Network Issues Anynet+ (HDMI-CEC) Issues Remote Control Issues Apps Media Files Other issues Diagnosing product operational issues Getting Support 109 Getting support through Remote Management 109 Finding the contact information
Before Using the Product Safety Precautions Warning A serious or fatal injury may result if instructions are not followed. Caution Personal injury or damage to properties may result if instructions are not followed. CAUTION RISK OF ELECTRIC SHOCK. DO NOT OPEN. CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). THERE ARE NO USER SERVICEABLE PARTS INSIDE. REFER ALL SERVICING TO QUALIFIED PERSONNEL. This symbol indicates that high voltage is present inside.
●● Do not bend or pull the power cord with force. Be careful not to leave the power cord under a heavy object. ●● Do not place the power cord or product near heat sources. ●● Clean any dust around the pins of the power plug or the power socket with a dry cloth. Caution ●● Do not disconnect the power cord while the product is being used. ●● Only use the power cord provided with your product by Samsung. Do not use the power cord with other products.
Caution ●● Do not drop the product while moving. ●● Do not set down the product on its front. ●● When installing the product on a cabinet or shelf, make sure that the bottom edge of the front of the product is not protruding. ●● –– The product may fall and become damaged and/or cause an injury. –– Install the product only on cabinets or shelves of the right size. Set down the product gently.
●● Do not leave heavy objects or items that children like (toys, sweets, etc.) on top of the product. –– The product or heavy objects may fall as children try to reach for the toys or sweets resulting in a serious injury. ●● During a lightning or thunderstorm, power off the product and remove the power cable. ●● Do not drop objects on the product or apply impact. ●● Do not move the product by pulling the power cord or any cable. ●● If a gas leakage is found, do not touch the product or power plug.
●● Do not hold the product upside-down or move it by holding the stand. –– The product may fall and become damaged or cause an injury. ●● Looking at the screen too close for an extended period of time can deteriorate your eyesight. ●● Do not use humidifiers or stoves around the product. ●● Rest your eyes for more than 5 minutes or look at distance objects for every 1 hour of product use.
Correct posture to use the product Use the product in the correct posture as follows: ●● Straighten your back. ●● Allow a distance of 45 to 50cm between your eye and the screen, and look slightly downward at the screen. ●● Keep your eyes directly in front of the screen. ●● Adjust the angle so light does not reflect on the screen. ●● Keep your forearms perpendicular to your upper arms and level with the back of your hands. ●● Keep your elbows at about a right angle.
Preparations Installation Attaching the Stand "" Before assembling the product, place the product down on a flat and stable surface so that the screen is facing downwards. "" Disassembly is the reverse order of assembly. x2 11 34 2 Put the stand base onto the stand Tightly fasten the connecting As shown in the figure, remove neck as the direction shown in the screw at the bottom of the stand the product and foam cushion, and figure. Check that the stand neck is base.
Precautions for moving the product ●● ●● Hold the lower corners or edges of the product when moving it. Do not hold the product upside down only by the stand. ●● Do not directly apply pressure on the screen. ●● Do not hold the screen when moving the product. ●● Do not press down on the product. There is a risk of damaging the product. Checking the space around the product Make sure to have enough space for ventilation when placing the product.
Adjusting the Product Tilt "" The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. -2.0° (±2.0°) ~ 20.0° (±2.0°) ●● The product tilt can be adjusted. ●● Hold the lower part of the product and adjust the tilt carefully. Anti-theft Lock "" An anti-theft lock allows you to use the product securely even in public places. "" The locking device shape and locking method depend on the manufacturer.
Wall Mount Kit Specifications (VESA) "" Install your wall mount on a solid wall perpendicular to the floor. Before attaching the wall mount to surfaces other than plaster board, please contact your nearest dealer for additional information. If you install the product on a slanted wall, it may fall and result in severe personal injury. Samsung wall mount kits contain a detailed installation manual and all parts necessary for assembly are provided.
Control Panel "" You can turn on the product with the Power button at the bottom of the product, and then use the Control menu. The Control menu appears when the Power button is pressed while the product is On. Control menu ●● Power Off: Turns off the product. ●● SOURCE: Change the SOURCE. ●● Volume Up / Volume Down: Adjust Volume. Power indicator ●● The LED turns on when the product is turned off. ●● The LED blinks when the product enters the standby mode.
Connections Using various connectors, you can also connect external devices. Ports "" The functions available may vary depending on the product model. The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. Refer to the actual product. S27AM50* / S32AM50* S32AM70* Port Description Connects to a source device using an HDMI cable or HDMI-DVI cable. Connect to a USB device. ●● Connect to a USB device.
Tidying Up the Connected Cables 11 21 Pull the right side of the HOLDER-STAND CABLE Connect the corresponding cables. to remove from the stand. The right side of the cable can be damaged when pulled forcibly. 31 Put both cables in the cable holder on the stand (HOLDERSTAND CABLE) to organize the cables, as shown in the figure. Assembly is complete.
Connection Guide You can view detailed information about external devices that can be connected to the product. Source Connection Guide It shows you how to connect various external devices, such as video devices, game consoles, and PCs using pictures. If you select the connection method and an external device, the connection details appear. ●● Audio Device: HDMI (ARC), Bluetooth, Wi-Fi, Wi-Fi Speaker Surround Setup, HDMI Troubleshooting "" HDMI (ARC) is supported by some models.
Connecting to the Internet You can get access to the Internet through your product. Checking the Internet connection status Settings General Network Network Status View the current network and Internet status. Establishing a wireless Internet connection Settings General Network Open Network Settings Configure network settings to connect to an available network. Make sure that you have the wireless access point’s SSID (name) and password settings before attempting to connect.
Resetting Your Network Settings General Network Reset Network Restore the network settings to the factory default. Turning on the product with a mobile device Settings General Network Expert Settings Power On with Mobile You can turn on the product using a mobile device connected to the same network as the product. "" This function is available with a mobile device connected to the product through the SmartThings app or the Apple AirPlay function.
Screen Sharing (Smart View) with your Mobile Device You can watch the screen of your mobile device on the product screen through Smart View or Tap View. For information on how to share the screen with your mobile device, refer to Smartphone Source Connection Guide Screen Sharing (Smart View). ●● To turn off Screen Sharing (Smart View), disconnect the mobile device or press the control.
Switching between external devices connected to the product You can switch between product programs and the content of external devices. Source When you select a connected external device on the Source screen, the output of the selected device is displayed on the product’s screen. "" On the standard remote control, press the SOURCE button. "" When a USB device is connected to the USB port, a pop-up message appears that lets you switch easily to the media content listed on the device.
Enabling the Auto Source Switch+ Settings General System Manager Auto Source Switch+ The screen of a new source appears automatically. Using additional functions You can use the following features on the Source screen. ●● Remote Access Use the product to access your PC via remote PC or Screen Sharing (Wireless). "" ●● For more information, refer to "Using Remote Access." Connection Guide Displays device connection instructions. "" For more information, refer to "Connection Guide.
Connection Notes When connecting an external device, note the following: "" The number of connectors, and their names and locations may differ with the model. "" Refer to the external device's operating manual when connecting it to the product. The number of external device connectors, and their names and locations may differ with the manufacturer.
Connection notes for USB Type-C "" This function is available only in M7 series. ●● Check the bandwidth of your USB Type-C cable whether it is available. The output may not be adequate depending on the cable specification and condition. ●● Do not quickly connect or disconnect the connector and power cable, because it requires some time. ●● Due to the compatibility issue, the function may not be available when any Thunderbolt device is connected using a cable.
Remote Control and Peripherals You can control product operations with your Samsung Smart Remote. Pair external devices such as a keyboard for ease of use. About the Samsung Smart Remote Learn about the buttons on the Samsung Smart Remote.
Button (Power) Description Turns the product on or off. Runs Voice Assistant. Press and hold the button, say a command, and then release the button to run Voice Assistant. (Voice Assistant) "" The supported Voice Assistant's languages and features may differ by geographical region. Each time you press this button, the colored buttons window and the virtual numeric pad are displayed alternately. ●● Use this button to access additional options that are specific to the feature in use.
Button Description (Return) Press to return to the previous menu. When pressed for 1 second or more, the running function is terminated. When pressed while you are watching a program, the previous channel appears. (Smart Hub) Press to return to the Home Screen. (Play/pause) When pressed, the playback controls appear. Using these controls, you can control the media content that is playing. Press the button to use the recording or Timeshift function while watching the broadcast.
Connecting the Samsung Smart Remote to the product Connect the Samsung Smart Remote to your product to operate the product. When you turn on the product for the first time, the Samsung Smart Remote pairs to the product automatically. If the Samsung Smart Remote does not pair to the product automatically, point it at the front of the product, and then press and hold the and buttons simultaneously for 3 seconds or more.
Using Anynet+ (HDMI-CEC) Control an external device connected via Anynet+ (HDMI-CEC) with the remote control. You can use the product’s remote control to control external devices that are connected to the product by an HDMI cable and that support Anynet+ (HDMI-CEC). Note that you can only set up and operate Anynet+ (HDMI-CEC) with the remote control. Connecting an external device through Anynet+ and using their menus Settings General External Device Manager 1. Set Anynet+ (HDMI-CEC) to On. 2.
Controlling the product with a Keyboard, Mouse, or Gamepad Connecting a keyboard, mouse, or gamepad to make it easier to control the product. Settings General External Device Manager Input Device Manager You can connect a keyboard, mouse, or gamepad to make it easier to control the product. Connecting a USB keyboard, mouse, or gamepad Plug the keyboard, mouse or gamepad cable into the USB port. "" If you connect a mouse, it is available only in the Internet app and Remote Access function.
Using the keyboard and mouse Button Description Directional keys Use to navigate the menu, or move the focus to highlight items on the Home Screen.
Setting up the input devices Settings ●● General External Device Manager Input Device Manager Keyboard Settings You can set up the keyboard with the Keyboard Language and Keyboard Type functions. ●● Mouse Settings You can set up the mouse with the Primary Button and Pointer Speed functions. Entering Text using the On-Screen Virtual Keyboard Use the virtual keyboard to enter text on your product.
2 Options Select on the virtual keyboard screen. The following options are available: "" The options available may differ depending on the function running currently. ●● Recommended text ●● Reset Recommended Text Memory ●● Accented Character Preview ●● Predict Next Character (when using direction buttons) ●● Language 3 Predict Next Character Each time you type a character on the virtual keyboard, the next characters predicted to be typed are displayed.
Smart Features You can enjoy various apps with Smart Hub. Using Smart Hub View descriptions of Smart Hub's basic functions. From Smart Hub, you can use the Internet search function, install and use various apps, view photos and videos, or listen to music stored on external storage devices, and perform more functions. "" Some Smart Hub services are paid services. "" To use Smart Hub, the product must be connected to the Internet.
Displaying the Home Screen Press the button. Sources HDMI 1 USB Remote Access Connection Guide Sources "" The image on your product may differ from the image above depending on the model and geographical area. On the Home Screen, you can easily run the apps you have used previously or frequently. The apps can also be moved or deleted from the screen. 1 Settings When the focus is moved to Settings, a list of quick settings icons appears above the top of the menu.
●● Game Mode You can enable game mode to optimize the product’s settings for playing video games with a gaming console, such as a PlayStation™, Xbox™, or Nintendo Switch™. To turn Game Mode on or off, press the Select button. ●● "" For more information, refer to "Setting the Viewing Environment for External Devices." "" This function is only available when an external input source is being used. "" This function may not be supported depending on the model.
2 Search You can search for channels, programs, movie titles, and apps from Smart Hub. "" To use this feature, the product must be connected to the Internet. "" This function may not be supported depending on the model. 3 Apps You can enjoy a wide range of content, including news, sports, weather, and games by installing the corresponding apps on your product. "" To use this feature, the product must be connected to the Internet. "" For more information, refer to "Using the Apps Service.
Move Remove "" The image on your product may differ from the image above depending on the model and geographical area. 6 Moving an item on the Home Screen Move the focus to the app you want to move, press and hold the Select button on the remote control, and then select Move in option menu. Move the app to the desired position by pressing the left or right directional button, and then press the Select button. The selected app is moved on the Home screen.
Launching Smart Hub automatically Settings General Smart Features Autorun Smart Hub When you set Autorun Smart Hub to on, the product displays the Home Screen automatically when you turn the product on. You can turn this function on or off. Press the Select button at the current menu. Launching the last used app automatically Settings General Smart Features Autorun Last App If Autorun Last App is set to on, the last used app is automatically run when you turn on the product.
Using a Samsung account Create and manage your own Samsung account. Settings General System Manager Samsung Account "" You can view the entire text of the Terms & Policy in Account My Account Settings General System Manager Samsung Terms & Conditions, Privacy Policy after logging in to your Samsung account. "" You can create a Samsung account at http://account.samsung.com. Once you have an account, you can use the same ID on both the product and the Samsung website.
Managing your Samsung account Settings General System Manager Samsung Account My Account When you sign in to your Samsung account, you can use the following functions: ●● Sign Out When multiple people share the product, you can sign out of your account to prevent others from seeing it. "" ●● To sign out of your Samsung Account ( Settings General System Manager Samsung Account), move the focus to your account's icon, and then press the Select button.
Using Remote Access Use the product to access your PC via Remote PC, Screen Sharing (Wireless) or Cloud Service. Source Remote Access You can use the product to access your PC via Remote PC, Screen Sharing (Wireless) or Cloud Service. "" For easy computer use, connect a keyboard and a mouse to your product in advance. Remote Access secured by Knox Access to remote PC and your work resources with this function.
1. Configure your computer’s settings to use the Remote Access function. "" Remote connection to a PC running on Windows via the RDP protocol is only supported for Windows 7 or later. And the "" Remote connection to a PC running on Mac via the VNC protocol is only supported for Mac OS X 10.5 or later. ●● Windows OS: operating system must be a Professional or higher edition. 1) Right-click the My Computer icon on Desktop or Windows Explorer and then click Properties.
2. Enter the required settings for connecting the computer remotely. Connect to Remote PC Make sure the PC is on and remote access is set to “Allow”. Manage User Profiles PC/Profile IP address or profile Username Enter a username. Protocol Password RDP (for Windows users) Enter a password. Remember my credentials (PC/Profile, Username, Protocol and Password) Connect "" Cancel The image on your product may differ from the image above depending on the model and geographical area.
Playing Multimedia Content on a Remote PC When you move the mouse cursor to the top of the screen after accessing a remote computer, the top bar appears. When the sharing folder icon is clicked in the top bar, the folders shared on Windows or Mac OS appear. You can play back any media content in a folder. "" For more information, refer to "Playing pictures/video/music." To use this function, the folder sharing option on the computer to access must have been enabled as shown below: ●● ●● Windows OS: 1.
Using Screen Sharing (Wireless) Follow the instructions on the screen to adjust the PC settings and wirelessly connect the product to the PC. "" This function is only available for PCs that support wireless screen sharing. "" This function is supported by Windows 10. "" You can connect AirPlay in Mac. Using Office 365 You can read or create a document after accessing the Office 365 website. "" Run the browser in full-screen mode. "" URL modification is impossible in the Office 365 page.
Using Cloud Service You can access the cloud service by selecting the cloud service icon added to Remote Access. "" The screen on the web page may differ from that of a computer. "" You can copy or paste any text. Some image formats are supported. "" For easy and secured login in Cloud Service, Remote Access Pass is additionally supported as well as Samsung Pass. Setting Samsung Pass or Remote Access Pass.
Using the Apps Service Download and run various apps from Smart Hub. Apps You can enjoy a wide range of content, including news, sports, weather, and games by installing the corresponding apps on your product. "" To use this feature, the product must be connected to the Internet. "" When Smart Hub is launched for the first time, the default apps are automatically installed. The default apps may differ depending on the geographical area.
Installing an app 1. Move to the app you want to install, and then press the Select button. The detailed information screen appears. 2. Select Install. When the installation is complete, the Open menu appears. 3. Select Open to run the app immediately. "" You can view installed apps on the Settings screen. "" If the product’s internal memory is insufficient, you can install some specific apps on a USB device.
Managing installed apps Select Settings on Apps. You can manage installed apps. Settings Copyright Auto Update : ON Delete Add to Home Lock Move Reinstall View Details "" The image on your product may differ from the image above depending on the model and geographical area. 1 Removing an app 1. Select an app to delete. 2. Select Delete. The selected app is deleted. "" Ensure that the related app data is also removed when you remove an app. "" Standard apps cannot be uninstalled.
3 Locking and unlocking apps 1. Select an app to lock or unlock. 2. Select Lock/Unlock. The selected app is locked or unlocked. "" To lock or unlock an app, enter the PIN. The default PIN is "0000." You can set the PIN in System Manager Change PIN. 4 Moving apps 1. Select an app to move. 2. Select Move. 3. Move the app to the desired location. 4. Press the Select button. The selected app is moved. "" This function may not be supported depending on the model or geographical area.
Playing pictures/video/music Play media content stored on your USB devices, mobile devices, cameras, PCs, etc. Source Connected Device Samsung USB Samsung USB Filter By : All Sort By : Title Options "" The image on your product may differ from the image above depending on the model and geographical area. You can play media content saved on storage devices, such as USB devices, mobile devices, and cameras on the product.
2 Sort By Sorts the content list by Title or Date. "" This function may not be supported depending on the type of external device. 3 Options Deletes or plays the selected media content in the media content list. When you select Refresh, the content list is reloaded. Playing multimedia content on a PC or mobile device 1. Select a device with media content in 2. Select a media content item from the list. Source. The media content list in the device appears. The selected content is played.
Buttons and functions available while playing multimedia content Press the Select button while playing any video, or photo content. The following buttons appear. "" The provided buttons and functions may not be supported depending on the model or geographical area. "" The available buttons and functions may differ with the content you are viewing or playing. ●● Pause, Play Pauses or plays the multimedia content.
●● Move to a specific playback section, move up the focus on the playback bar, and then select one of the five thumbnails. "" ●● This function may not be supported depending on the file format. Stop Stop the contents being played. ●● Previous / Next Displays the previous or the next multimedia content file. ●● Rewind / Fast Forward You can use the following functions when the video is paused. Note that with the video paused, the product does not play audio.
●● Picture Off Plays music files with the screen off. ●● Fit to screen Fits a photo to the screen. ●● Rotate left / Rotate right Rotates a photo left or right. ●● Zoom Zooms in a photo. ●● Background Music Pauses or resumes the background music while the product displays photos. "" ●● This function is available after enabling the Background Music option. Options "" The available options may differ with the model and content.
Picture and Sound You can change the settings for the picture and the sound according to your preference. Adjusting the Picture Quality Change the Picture Mode and adjust Expert Settings. Choosing a picture mode Settings Picture Picture Mode You can select the Picture Mode that provides the best viewing experience. "" Available Picture Mode may differ depending on the external device. ●● Dynamic Makes the picture brighter and clearer in bright viewing environments.
Configuring advanced picture settings Settings Picture Expert Settings Configure the screen settings to your taste by using the following functions: ●● Brightness ●● Contrast ●● Sharpness ●● Color ●● Tint (G/R) ●● Apply Picture Settings ●● Picture Clarity Settings "" When LED Clear Motion is set to On, the screen appears darker than when it is Off. "" This function may not be supported depending on the model.
Setting the Viewing Environment for External Devices You can optimize the product for viewing specific video formats. Using Input Signal Plus Settings General External Device Manager Input Signal Plus Expands the input signal range for HDMI connections. "" When you select the HDMI connector you want to use for Input Signal Plus, and then press the Select button to set the Input Signal Plus function to On, the product screen may flicker.
Changing the Picture Size and Position Change the picture size and position for your product. Changing the picture size settings Settings Picture Picture Size Settings Picture Size You can adjust the current screen size for viewing. "" Supported picture sizes differ with the input signal. For more information, refer to "Picture sizes and input signals.
Configuring a Sound Mode and Expert Settings Change the Sound Mode and adjust Expert Settings. Choosing a sound mode Settings Sound Sound Mode You can select the available sound mode that you prefer for a content type or your listening environment. "" When an external device is connected, Sound Mode may change accordingly. "" This function may not be supported depending on the model.
●● Dolby Atmos Compatibility You can set the product to allow Dolby Digital+ with Atmos streams that are input from external devices. Set to On if the audio device connected via HDMI (ARC) supports Dolby Atmos. The product screen may flicker when this function is turned on or off. "" ●● If this function is on, set Digital Output Audio Format to Auto. Auto Volume Automatically adjusts the sound to a certain level when changing channels or switching to another external input.
Using the Sound Support Functions Configure the sound settings for your product. Selecting speakers Settings Sound Sound Output You can select which speakers the product uses for audio output. "" External speakers may not be controlled with the remote control. When an external speaker is enabled, some sound menus are not supported. "" Refer to the sound bar's user manual when connecting it to the product.
Listening to the product through a Samsung audio device that supports the Wi-Fi function For more information about how to connect and use a Samsung audio device that supports the Wi-Fi function, refer to its user manual. Settings Sound Wi-Fi Speaker Surround Setup If you've connected one or more Samsung wireless audio devices that support the Wi-Fi function to the product, you can create an optimal sound set up by configuring the surround effect settings.
System and Support You can configure system and support settings, such as clock, timers, energy usage and software updates. Using the Time Functions and the Timers Set the current time and use the timer function. Settings General System Manager Time You can set the Clock Set manually or automatically. Once the Clock is set, you can view the current time on the product anytime. You must set the clock in the following cases: ●● The power cable is disconnected and then connected.
Changing the current time Settings General System Manager Time Clock Set Time Offset adjusts the time through a network connection. "" This function is available only when Clock Mode is set to Auto, the product fails to receive time information through normal broadcast signals, and the product is connected to the Internet through a local area network. Setting the clock manually Settings General System Manager Time Clock Set System Manager Time Sleep Timer You can set the date and time.
Using the Auto Protection Time and Energy Saving Functions Set the Auto Protection Time and reduce the product’s energy consumption. Setting the Auto Protection Time Settings General System Manager Auto Protection Time Activate a screensaver when your product displays a still image for 2 hours or more. "" This function may not be supported in some viewing modes.
Updating the Software View your software version and update it if necessary. [[ DO NOT turn off the product’s power until the update is complete. The product will turn off and on automatically after completing the software update. Video and audio settings may be reset to their defaults after a software update. Settings Support Software Update Updating through the Internet Settings Support Software Update Update Now "" Updating from the Internet requires an active Internet connection.
Audio and Video Functions for the Visually or Hearing Impaired You can configure the functions for the visually or hearing impaired. Running the accessibility functions Settings General Accessibility Running Accessibility Shortcuts The Accessibility Shortcuts provide easy access to the accessibility functions. To display the Accessibility Shortcuts, press the CC/VD button or press and hold the MUTE button for 1 second or more.
Changing the volume, speed, pitch, and the product background volume of the Voice Guide You can configure the volume, speed, pitch, and the product background volume of the voice guide. The product screen is turned off but audio continues Settings General Accessibility Picture Off Turn off the product screen and provide only sound to reduce overall power consumption. When you press a button on the remote control other than Volume and Power while the screen is off, the product screen turns back on.
Showing captions Settings General Accessibility Caption Settings Set Caption to On to watch programs with the captions displayed. "" Captions are not displayed by programs that do not support captions. "" This function has no relationship with the features for controlling subtitles of DVD or Blu-ray players. To control DVD or Blu-ray subtitles, use the subtitle feature of the DVD or Blu-ray player and the player's remote control.
Listening to the product through Bluetooth devices (for the hearing impaired) Settings General Accessibility Multi-output Audio You can turn on both the product speaker and Bluetooth headphone at the same time. When this function is active, you can set the volume of the Bluetooth headphone higher than the volume of the product speaker. "" This function may not be supported depending on the model. "" When you connect the Bluetooth headphone to the product, Multi-output Audio is activated.
Using Other Functions You can view other functions. Changing the menu language Settings General System Manager Language System Manager Change PIN Setting up a password Settings General The PIN input window appears. Enter a PIN. Enter it again to confirm it. The default PIN is "0000." "" If you forget your PIN, you can reset it with your remote control. With the product turned on, press the following buttons on the remote control in the order shown to reset the PIN to "0000.
Managing External Devices Settings General External Device Manager Device Connect Manager When you connect external devices, such as mobile devices or tablets connected to the same network as the product so you can share content, you can view the list of allowed devices and connected devices. ●● Access Notification Set whether to display a notification when an external device such as a mobile device or tablet attempts to connect to the product.
Precautions and Notes You can get instructions and information that you must read after installation. Read Before Using Apps Read this information before using Apps. ●● If you want to download new apps using Apps, first sign in to your Samsung account. ●● Due to the product characteristics featured on Samsung Smart Hub, as well as limitations in available content, certain features, applications, and services may not be available on all devices or in all territories. Visit http:// www.samsung.
Read Before Using the Internet Function Read this information before using the Internet function. ●● File download is not supported. ●● The Internet function may not be able to access certain websites, including websites operated by certain companies. ●● The product does not support playback of flash videos. ●● E-commerce for online purchases is not supported. ●● ActiveX is not supported. ●● Only a limited number of fonts are supported.
Read before setting up a wireless Internet connection Precautions for wireless Internet ●● This product supports the IEEE 802.11 a /b /g /n /ac communication protocols. Samsung recommends using IEEE 802.11n. Video files stored on a device connected to the product via a Home Network may not play back smoothly. "" Some of the IEEE 802.11 communication protocols may not be supported depending on the model or geographical area.
Read Before Playing Photo, Video, or Music Files Read this information before playing media content. Limitations to the use of photo, video, and music files ●● The product supports Mass Storage Class (MSC) USB devices only. MSC is a class designation for mass storage devices. Types of MSC devices include external hard drives, flash card readers, and digital cameras. (USB hubs are not supported.) These kinds of devices must be connected directly to the USB port.
Supported subtitles Subtitle formats Name Format MPEG-4 Timed text .ttxt SAMI .smi SubRip .srt SubViewer .sub Micro DVD .sub or .txt SubStation Alpha .ssa Advanced SubStation Alpha .ass SMPTE-TT Text .
Supported image formats and resolutions File extension Format Resolution JPEG 15360 x 9024 *.png PNG 4096 x 4096 *.bmp BMP 4096 x 4096 *.mpo MPO 15360 x 8640 Note *.jpg *.jpeg "" The MPO format is supported partly. Supported music formats and codecs File extension Format Codec *.mp3 MPEG MPEG1 Audio Layer 3 MPEG4 AAC *.flac FLAC FLAC Supports up to 2 channels *.ogg OGG Vorbis Supports up to 2 channels *.wma WMA WMA *.wav wav wav midi midi *.m4a *.mpa *.aac *.mid *.
Supported video codecs File format Container Video codecs Resolution 3840 x 2160: 30 H.264 BP/MP/HP 3840 x 2160 HEVC (H.265 - Main, Main10) *.avi *.mkv Frame rate (fps) 1920 x 1080: 60 60 Bitrate (Mbps) Audio codecs 50 50 Motion JPEG *.asf *.wmv AVI *.mp4 MKV *.mov ASF *.3gp MP4 *.vro 3GP *.mpg MOV *.mpeg FLV *.ts VRO *.tp VOB *.trp PS *.flv TS *.vob SVAF *.svi *.m2ts *.
Other restrictions ●● Codecs may not function properly if there is a problem with the content. ●● Video content does not play or does not play correctly if there is an error in the content or container. ●● Sound or video may not work if they have standard bit rates/frame rates above the DivX’s compatibility ratings. ●● If the Index Table is has an error, the Seek (Jump) function will not work.
Read After Installing the product Read this information after installing the product. Picture sizes and input signals The Picture Size is applied to the current source. The applied Picture Size will remain in effect whenever you select that source unless you change them.
Installing an anti-theft lock An anti-theft lock is a physical device that can be used to protect the product against theft. Look for the lock slot on the back of the product. The slot has a icon next to it. To use the lock, wrap the lock cable around an object that is too heavy to carry and then thread it through the product’s lock slot. The lock is sold separately. The method of using an anti-theft lock may differ for each model. Refer to the lock’s user manual for more information.
Read Before Connecting a Computer (Supported Resolutions) Check the resolutions supported for PC input signals. When you connect your product to a computer, set the computer's video card to one of the standard resolutions listed in the tables below or on the next pages. The product will automatically adjust to the resolution you choose. Note that the optimal and recommended resolutions are 3840 x 2160 at 60 Hz (M7 series) and 1920 x 1080 at 60 Hz (M5 series).
Resolution (Dots x lines) Display format Horizontal frequency Vertical frequency Clock frequency (KHz) (Hz) Port Polarity (MHz) (horizontal / vertical) HDMI USB Type-C **1366 x 768 60 Hz 47.720 59.799 84.750 -/+ O - 1440 x 900 60 Hz 55.935 59.887 106.500 -/+ O O 1600 x 900 60 Hz 60.000 60.000 108.000 +/+ O O 1680 x 1050 60 Hz 65.290 59.954 146.250 -/+ O O 1920 x 1080 60 Hz 67.500 60.000 148.500 +/+ O O "" **: This input signal is supported by M5 series.
VESA CVT Resolution (Dots x lines) Display format Horizontal frequency Vertical frequency Clock frequency (KHz) (Hz) Port Polarity (MHz) (horizontal / vertical) HDMI USB Type-C **1920 x 800 60 Hz 49.761 59.881 125.000 -/+ O - *2560 x 1440 60 Hz 88.787 59.951 241.500 +/- O O *3840 x 1600 30 Hz 48.859 29.975 246.250 -/+ - O *3840 x 1600 60 Hz 99.419 59.963 521.750 -/+ O - *3840 x 2160 24 Hz 52.593 23.993 266.750 -/+ O - *3840 x 2160 25 Hz 54.786 24.
Supported Resolutions for Video Signals Check the resolutions supported for video signals. CTA-861 Resolution (Dots x lines) Display format Port Horizontal frequency Vertical frequency Clock frequency Polarity (KHz) (Hz) (MHz) (horizontal / vertical) HDMI USB Type-C 720 (1440) x 576i 50 Hz 15.625 50.000 27.000 -/- O - 720 (1440) x 480i 60 Hz 15.734 59.940 27.000 -/- O - 720 x 576 50 Hz 31.250 50.000 27.000 -/- O - 720 x 480 60 Hz 31.469 59.940 27.
List of graphic cards supporting HDR10 HDR10 is accessible only on Windows 10 systems equipped with graphic cards that support Play Ready 3.0 Digital Rights Management (for protected HDR content). Use graphic cards listed below for HDR10. ●● NVIDIA GeForce 1000 series or higher ●● AMD Radeon™ RX 400 series or higher ●● Intel UHD Graphics 600 series or higher "" Graphic cards that support hardware-accelerated 10-bit video decoding for HDR video codecs are recommended.
Read Before Using Bluetooth Devices Read this information before using a Bluetooth device. "" This function may not be supported depending on the model or geographical area. Restrictions on using Bluetooth ●● You can't use Bluetooth devices and the Wi-Fi Speaker Surround Setup feature simultaneously. ●● Compatibility issues may occur, depending on the Bluetooth device (A Mobile exclusive headphone may not be available, depending on the environment). ●● Lip-sync errors may occur.
Installing the Software Easy Setting Box Easy Setting Box enables users to use the product by partitioning multiple sections. To install the latest version of Easy Setting Box, download it from the Samsung website (http://www.samsung.com). "" The software may not work properly if you do not restart the PC after the installation. "" The Easy Setting Box icon may not appear depending on the PC system and the product specifications. "" If the shortcut icon does not appear, press the F5 key.
Troubleshooting If you have a problem with your product, you can access various solutions while watching product. If your problem is not addressed in the Troubleshooting section or contact the Samsung Call Center. Picture Issues When the product has trouble with the picture, these steps may help resolve the problem.
The problem Try this! If the colors on your product are correct but just a little too dark or bright, try adjusting the following settings first.
The problem Try this! Go to Picture and then adjust the Picture Mode, Brightness, Sharpness, and Color settings. The color is poor or the picture is not bright enough ●● Settings Picture Picture Mode ●● Settings Picture Expert Settings Brightness ●● Settings Picture Expert Settings Sharpness ●● Settings Picture Expert Settings Color See if Power Saving Mode has been enabled. ●● Settings General Eco Solution Power Saving Mode Try resetting the picture.
The problem Try this! The power LED is off. The screen will not switch on. Check that the power cable is connected properly. If a problem occurs with the product screen, run Self Diagnosis to check that the product is working properly. The images on the screen look distorted. Check the cable connection to the product. The screen is not clear. The screen is blurry. Set the resolution and frequency to the recommended level. The screen appears unstable and shaky.
Sound and Noise Issues When the product has difficulties with sound, these steps may help resolve the problem. Testing the sound Settings Support Device Care Self Diagnosis Sound Test If the product plays the Sound Test melody without distortion, there may be a problem with an external device or the broadcast signal’s strength.
The problem Try this! The sound may frequently be interrupted when a Bluetooth speaker is used. Make sure that the Bluetooth speaker and the wireless access point are on a straight line, and the Bluetooth speaker is placed as close as possible to the product. The sound is interrupted. To minimize interruptions, we recommend a wireless access point that uses a 5 GHz frequency. When the symptom persists, it is recommended to use wired connection such as HDMI ARC.
External Device Connectivity Issues When the product has difficulties connecting to external devices such as a PC, game console, or mobile device, these steps may help resolve the problem. The problem The "Mode Not Supported" message appears. Try this! Adjust the output resolution of the external device to a resolution supported by the product. If you are using an HDMI connection, check the audio output setting on your PC. The video is OK but there is no audio.
The problem The PC screen does not appear or it flickers. A beeping sound is heard when my PC is booting. Try this! When the PC screen does not appear or the PC is not recognized, check the power supply of the PC and then reconnect the HDMI cable between the PC and product. When the symptom persists, check that the PC is in Sleep mode. When the set resolution is not matched, the screen may flicker. For the PC supported resolution, see 'Read Before Connecting a Computer (Supported Resolutions).
Network Issues When the product has difficulties connecting to the Internet, these steps may help resolve the problem. Settings Support Device Care Self Diagnosis Smart Hub Connection Test If the product has trouble with network connection or product services, check the Smart Hub connection status. The problem Try this! Make sure that no items that can generate electromagnetic interferences are placed between the product and the wireless/wired access point. Wireless network connection failed.
Anynet+ (HDMI-CEC) Issues When Anynet+ (HDMI-CEC) isn’t working, these steps may help resolve the problem. The problem What is Anynet+? Try this! You can use the product’s remote control to control external devices that support Anynet+ (HDMI-CEC) and that are connected to the product via an HDMI cable. For example, if a connected external device supports Anynet+, you can have the connected device turn on or off when you turn the product on or off. Confirm that the device is an Anynet+ device.
The problem Try this! The message "Connecting to Anynet+ device..." or "Disconnecting from Anynet+ device" appears on the screen. You cannot use the remote control when the product is configuring Anynet+ or switching to the product viewing screen. The Anynet+ device won't play. You cannot use the play function when Reset is in progress. Use the remote control after the product has completed the Anynet+ configuration or has switched to the product viewing screen.
Apps When apps aren’t working, these steps may help resolve the problem. The problem I launched an app, but it's in a different language. How can I change the language? The app does not work properly. Its image quality is poor. Try this! Languages supported by an app may be different from the product Language set in the menu. The ability to change the language depends on the app's provider. Check the network connection. When the network speed is slow, the app may not work or its image quality may be poor.
Other issues Use these procedures to resolve other issues that may occur in relation to the product. The problem Try this! Watching product for an extended period of time causes the panel to generate heat. The heat from the panel is dissipated through internal vents running along the top of the product. The product is hot. The bottom, however, may feel hot to the touch after extended use. Children watching product need constant adult supervision to prevent them from touching the product.
The problem Try this! Your product utilizes high-speed switching circuits and high levels of electrical current. Depending on the product’s brightness level, the product may seem slightly noisier than a conventional product. The product is making a humming noise. Your product has undergone strict quality control procedures that meet our demanding performance and reliability requirements. Some noise coming from the product is considered normal and is not an acceptable cause for an exchange or refund.
Diagnosing product operational issues You can diagnose issues with your product and Smart Hub and run reset functions. Settings Support Device Care Self Diagnosis You can use the Picture Test to help diagnose video issues and the Sound Test to diagnose sound issues. You can also view signal strength information for over-the-air digital signals, test the Smart Hub Internet connection, and run the Smart Hub and product factory reset functions.
Getting Support Get help directly from Samsung if you have a problem with your product. Getting support through Remote Management Settings Support Remote Management After consenting to our service agreement, you can use Remote Management to access Remote Support and have a Samsung service technician diagnose your product, correct problems, and update your product’s software remotely via the web. You can also turn Remote Management on and off. "" This function requires an Internet connection.
Q&A Refer to the user manual for your PC or graphics card for further instructions on adjustment. The problem Try this! Set the frequency on your graphics card. How can I change the frequency? How can I change the resolution? How do I set power-saving mode? ●● Windows 7: Go to Control Panel → Appearance and Personalization → Display → Screen Resolution → Advanced settings → Monitor, and adjust Screen Refresh Rate under Monitor settings. ●● Windows 8(Windows 8.
Specifications General Model Name S32AM50* S32AM70* 27 Class 32 Class 32 Class (27.0 Inches / 68.6 cm) (31.5 Inches / 80.1 cm) (31.5 Inches / 80.0 cm) 597.888 mm (H) x 336.312 mm (V) 698.4 mm (H) x 392.85 mm (V) 697.306 mm (H) x 392.234 mm (V) 0.3114 mm (H) x 0.3114 mm (V) 0.36375 mm (H) x 0.36375 mm (V) 0.18159 mm (H) x 0.18159 mm (V) 94 MHz 96 MHz 597.08 MHz Horizontal Frequency - - 147.78 kHz ~ 148.
"" Plug-and-Play This product can be installed and used with any Plug-and-Play compatible systems. Two-way data exchange between the product and PC system optimizes the product settings. Product installation takes place automatically. However, you can customize the installation settings if desired. "" Panel Dots (Pixels) Due to the nature of the manufacturing of this product, approximately 1 pixel per million (1ppm) may be brighter or darker on the LCD panel. This does not affect product performance.
Appendix Responsibility for the Pay Service (Cost to Customers) When the service is requested, in spite of in warranty, we may charge you for a visit from a service technician in the following cases. Not a product defect Cleaning of the product, Adjustment, Explanation, Re-installation and etc. ●● If a service technician is requested to give instructions on how to use product or simply adjusts options without disassembling product.
Others ●● If product fails by natural disaster. (lightning, fire, earthquake, flood damage, etc) ●● If consumable components are all used up. (Battery, Toner, Fluorescent lights, Head, Vibrator, Lamp, Filter, Ribbon, etc.) "" If customer requests a service in case the product has no defect, service fee may be charged. So please read User Manual first.
Licenses Check the license information and trademarks applied in your product. Manufactured under license from Dolby Laboratories. Dolby, Dolby Audio, Pro Logic, and the double-D symbol are trademarks of Dolby Laboratories. The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries.
