E-MANUAL Thank you for purchasing this Samsung product. To receive more complete service, please register your product at www.samsung.com Model Serial No. To directly go to the page that provides instructions on how to use the manual for visually impaired users, select the Menu Learning Screen link below.
Contents Guide Connections 86 Using the Game Bar Product Viewing 92 Product-Viewing Support Functions 6 Connection Guide 8 Connecting to the network 12 Displaying your mobile device screen on the Product 93 Using Intelligent Mode 14 Switching between external devices connected to the 95 Adjusting the Picture Quality 98 Changing the Picture Size and Position 99 Setting the Viewing Environment for External Devices Product 17 Connection Notes Remote Control and Peripherals 22 Picture an
Troubleshooting 151 The video is OK but there is no audio. 151 I want to connect to a PC and mobile device via screen Picture Issues 142 The screen is flashing or has become dark mirroring. 152 No screen appears when connecting the Product to an external device. 142 The picture is not bright, or the picture colours do not look clear 143 The picture colours look like black and white or do not look 152 I want to connect to a Bluetooth speaker. 153 The PC screen does not appear or it flickers.
159 The app does not work properly. Its image quality is poor. 159 The Smart Hub Home Screen keeps appearing whenever you turn on the Product. Media Files 160 Some files are interrupted during playback. 160 Some files can't be played. Voice Assistant Issues 161 The microphone is off. 161 The voice commands do not work well. 161 Bixby/Alexa answers although I did not call it. 161 I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
Accessibility Guidance Learn the Menu Screen 169 Using the Remote control 171 Using the Accessibility Menu 175 Using the Product with Voice Guide on 176 Using Smart Hub 178 Launching the e-Manual 179 Using Bixby
Guide Learn how to use various features. Connections You can get access to the network by using a LAN cable or wireless access point. Using various connectors, you can also connect external devices. Connection Guide You can view detailed information about external devices that can be connected to the Product. Menu Connected Devices Connection Guide Try Now It shows you how to connect various external devices, such as video devices, game consoles, and PCs using pictures.
• External Storage: USB Flash Drive, Hard Disk Drive (HDD) The connection method and available external devices may differ depending on the model. Some functions may not be supported depending on the model or geographical area. Using HDMI Troubleshooting, you can check the connection to HDMI cable and external devices (takes approximately 2 minutes).
Connecting to the network You can get access to the network through your Product. Menu Settings All Settings Connection Network Open Network Settings Network Open Network Settings Try Now Configure network settings to connect to an available network. Establishing a wired network connection Menu Wired Settings All Settings Connection If you connect a LAN cable, the Product automatically accesses the network.
Establishing a wireless network connection Menu Wireless Settings All Settings Connection Network Open Network Settings The menu name may differ depending on the model. Make sure that you have the wireless access point's name (SSID) and password settings before attempting to connect. The network name (SSID) and security key are available on the wireless access point's configuration screen. See the wireless access point's user manual for more information.
Wireless Connection Select your wireless network. Refresh Manage Saved Networks The image on your Product may differ from the image above depending on the model and geographical area. If no wireless access point is found, select Add Network at the bottom of the list and enter the network name (SSID). If your wireless access point has a WPS or PBC button, select Use WPS at the bottom of the list, and then push the WPS or PBC button on your access point within 2 minutes.
Turning on the Product with a mobile device Menu Settings with Mobile Try Now All Settings Connection Network Expert Settings Power On You can turn on the Product using a mobile device connected to the same network as the Product. This function is available with a mobile device connected to the Product through the SmartThings app or the Apple AirPlay function. Apple AirPlay may not be supported depending on the model or geographical area.
Displaying your mobile device screen on the Product You can watch the screen of your mobile device on the Product screen through Smart View, Apple AirPlay or Tap View. When you start screen sharing with a mobile device (Smart View / Apple AirPlay / Tap View), the Product screen switches to the Multi View or mobile device's screen. Watch multiple contents at the same time with the Multi View screen. This function may not be supported depending on the model. For more information, refer to "Using Multi View".
Using Screen Sharing (Tap View) By tapping the mobile device on your Product, you can watch Multi View or mobile device's screen through the Product screen. When you tap a mobile device on your Product while running a music app on your mobile device, the Product screen switches to the Music Wall screen. 1. Enable Tap View on your mobile device. For more information about configuration, refer to 'Enabling Tap View'. 2. Turn on the screen of your mobile device. 3. Tap your mobile device on the Product.
Switching between external devices connected to the Product You can switch between Product programmes and the content of external devices. Menu Connected Devices When you select a connected external device on the Source screen, the output of the selected device is displayed on the Product's screen. To control a device (Blu-ray player, game console, etc.
1. Universal Remote You can control external devices connected to the Product using a Samsung remote control. Run the Universal Remote menu to register the external device. This function may not be supported depending on the model or geographical area. For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal Remote". 2. Edit You can rename the input ports and change the device icons. 3.
Using additional functions You can use the following features on the Source screen. • USB and Mobile Camera Connect a USB camera, or use the SmartThings app on your mobile phone to connect a camera. Connect a camera to use video call, home workout, and other new features. For details on how to connect, refer to Camera Sharing ( Smartphone Menu Connected Devices Connection Guide Camera Sharing). • TV Access By mirroring, you can watch TV from the Product screen.
Connection Notes When connecting an external device, note the following: The number of connectors, and their names and locations may differ with the model. Refer to the external device's operating manual when connecting it to the Product. The number of external device connectors, and their names and locations may differ with the manufacturer.
• Automatic device detection operates each time a new HDMI external device is connected. – The automatic device detection function recognises external devices to provide the user with an optimised viewing environment. – If a computer has been connected, press the down directional button on the remote control when the function is activated, as shown in the guide displayed at the bottom of the screen. The device name is immediately set to PC.
Connection notes for audio devices • To obtain better Product audio quality, connect a sound bar or A/V receiver to the Product. • If you connect an external audio device using an optical cable, the Sound Output setting automatically changes to the connected device. However, to make this happen, you must turn on the external audio device before connecting the optical cable. To manually change the Sound Output setting, do one of the following This function may not be supported depending on the model.
Connection notes for USB Type-C This function is available only in M8*B/M7*B series. • Check the bandwidth of your USB Type-C cable whether it is available. The output may not be adequate depending on the cable specification and condition. • Do not quickly connect or disconnect the connector and power cable, because it requires some time. • Due to the compatibility issue, the function may not be available when any Thunderbolt device is connected using a cable.
Connection notes for mobile devices • To use the Smart View function, the mobile device must support a mirroring function, such as Screen Mirroring or Smart View. To check whether your mobile device supports the mirroring function, refer to the mobile device's user manual. • The Screen Sharing (Smart View) feature may not operate smoothly in a 2.4 GHz environment. For better experience, 5.0 GHz is recommended. 5 GHz may not be available depending on the model.
Remote Control and Peripherals You can control Product operations with your Samsung Smart Remote. Pair external devices, such as a keyboard, for ease of use. Controlling External Devices with a Samsung Remote Control - Using the Universal Remote Control the Product and connected external devices with a Samsung remote control. Menu Connected Devices Universal Remote You can control all external devices connected to the Product using a single Samsung remote.
Learn how to use Samsung Smart Remote You can learn how to use Samsung Smart Remote. Menu Settings Support Remote Control Guide Find details on how to use the Samsung Smart Remote. Press the menu to use a variety of functions of the Samsung Smart Remote. This function may not be supported depending on the model. Learn how to use Ark Dial You can learn how to use Ark Dial The Ark Dial is supplied with the Odyssey Ark.
Using Anynet+ (HDMI-CEC) Control an external device connected via Anynet+ (HDMI-CEC) with the remote control. You can use the Product's remote control to control external devices that are connected to the Product by an HDMI cable and that support Anynet+ (HDMI-CEC). Note that you can only set up and operate Anynet+ (HDMI-CEC) with the remote control.
Controlling the Product with a Keyboard, Mouse, or Gamepad Connecting a keyboard, mouse, or gamepad to make it easier to control the Product. Menu Settings Manager Try Now All Settings Connection External Device Manager Input Device You can connect a keyboard, mouse, or gamepad to control the Product easily. Connecting a USB keyboard, mouse, or gamepad Plug the keyboard, mouse or gamepad cable into the USB port. If you connect a mouse, it is available only in the Internet app and Workspace function.
Using the keyboard and mouse Button Description Directional keys Use to navigate the menu, or move the focus to highlight items on the Home Screen.
Setting up the input devices Menu Settings Manager Try Now All Settings Connection External Device Manager Input Device • Keyboard Settings Try Now You can set up the keyboard with the Keyboard Language and Keyboard type functions. • Mouse Settings Try Now You can set up the mouse with the Primary Button and Pointer Speed functions. Entering Text using the On-Screen Virtual Keyboard Use the virtual keyboard to enter text on your Product.
2. Editing Buttons By selecting any of pop-up Editing Buttons after entering characters on the virtual keyboard, you can quickly perform the editing function. 3. Options Select on the virtual keyboard screen. The following options are available: The options available may differ depending on the function running currently.
Smart Features You can enjoy various apps with Smart Hub. Using Smart Hub View descriptions of Smart Hub's basic functions. From Smart Hub, you can use the Internet search function, install and use various apps, view photos and videos, or listen to music stored on external storage devices, and perform more functions. Some Smart Hub services are paid services. To use Smart Hub, the Product must be connected to the network.
Displaying the Home Screen Press button. APPS The image on your Product may differ from the image above depending on the model and geographical area. 1. Privacy Choices From your Product, easily manage the privacy policy regarding services related to Smart Hub and verify how personal information is protected. To use Smart Hub, you must agree to the Smart Hub service agreement and the collection and use of personal information.
3. Ambient Mode Set your Product to display content you desire, such as the time or weather, when the Product is not used. To return to Product mode from Ambient Mode, press button to turn off the Product. the left directional button Media. Press the This function may not be supported depending on the model or geographical area. For more information about Ambient Mode, refer to 'Using Ambient Mode' 4. Workspace Use the Product to access your PC via remote PC or Screen Sharing (Wireless).
Launching Smart Hub automatically Menu Settings Smart Hub Home Try Now All Settings General & Privacy Start Screen Options Start with Enabling Start with Smart Hub Home automatically launches Smart Hub when the Product is turned on. Navigate to this option to enable or disable the feature.
Automatic casting in Multi View Menu Settings All Settings Multi View Casting Try Now General & Privacy Start Screen Options Autorun Casting YouTube content from the mobile device automatically displays the content on Multi View. It is available on the screen for any broadcast, external device, or app that supports Multi View. This function may not be supported depending on the model.
Using Ambient Mode Learn about the functions available in Ambient Mode. left directional button Ambient Mode Try Now Set your Product to display a photo or content you desire when the Product is not used. This function may not be supported depending on the model. In Ambient Mode, some functions may not be supported. View Help Cinemagraph My Album The image on your Product may differ from the image above depending on the model and geographical area. 1.
2. Function and content preview Select a preferred content and a preferred background and set them as your Ambient Mode. While in Ambient Mode, press the Select button on the remote control to view the content details. You can use the SmartThings app on a Mobile Device to select a desired content and change the settings. Indicates content perfectly suited for the time of the day. Available content categories may differ depending on the model or geographical area.
• Edit Change various settings according to the user's preferences. Available functions may not be supported depending on the model or content. – Weather Filter You can add a weather effect to content. – Time Filter You can select any background time format for content. – Colour Changes the Colour of the content. – Vibes Selects a mood that matches the content. – Backgrounds Changes the background of the content. – Shadow Effects Applies a shadow effect that you select to the content.
• Screen Settings You can adjust the settings such as content brightness, saturation, and colour tone. – Brightness Adjusts the brightness of the content. – Saturation Adjusts the saturation of the content. – Colour Tone Adjusts the colours of the content. – Red Tone / Green Tone / Blue Tone Adjusts the red, green, blue contrast. Selecting Content Category • Favourite While in Ambient Mode, press the Select button on the remote control and press displayed content to Favourite.
• Décor Allows you to select content with a sensible and beautiful design. • Info Allows you to select essential real-time information such as weather, temperature, time, and news. • Artwork Allows you to select content such as world famous photos and artwork. • Background Theme Allows you to select a background theme provided by Samsung. Take a picture of a wall using the SmartThings app on your mobile device to create a custom background theme.
Background Theme Ambient Screen Options Sleep After Auto Brightness The image on your Product may differ from the image above depending on the model and geographical area. 3. Ambient Screen Options Following Ambient Mode options are configurable: This menu can be found at the bottom of the Ambient Mode home. To configure the option settings, scroll down to the far bottom. Available options may vary depending on the model. • Auto Brightness Changes the auto brightness setting for Ambient Mode.
Using Samsung Gaming Hub Gamestream a wide variety of games right on your Product through Samsung Gaming Hub. Connect your controller through Bluetooth or USB. left directional button Games This function may not be supported depending on the model and countries. Learn More Accessories and Music Apps and Devices The image on your Product may differ from the image above depending on the model and geographical area. 1.
3. Apps and Devices Install or remove apps or devices that are required to play games. 4. Game list Purchase games or subscribe to service offered by the Samsung Gaming Hub. Select a game to view the game details. Installation of related apps is required to run some games. Game Activity and Options Game Rating Lock Personalisation Settings Tutorial The image on your Product may differ from the image above depending on the model and geographical area. 5.
About the Media Home Screen Install various apps offered by Smart Hub, such as news, sports and weather apps, and use the apps from the Product. The Ark Dial is supplied with the Odyssey Ark. left directional button (Ark Dial: Wheel Control Media Home) APPS Move Remove The image on your Product may differ from the image above depending on the model and geographical area. 1. Apps Install a variety of apps offered by Smart Hub, such as news, sports and weather apps, and use the apps from the Product.
APPS Recent On Now 4. Recent Access your last watched TV programmes or last used input source. 5. On Now Display a list of TV programmes currently being aired. This function may not be supported, depending on the input signal and settings. 6. Universal Guide Universal Guide is an app that allows you to search for and enjoy various content, such as TV shows, dramas, and movies, in one place. Universal Guide can recommend content tailored to your preferences.
M .edia Options This menu can be found at the bottom of the Media home. To configure the option settings, scroll down to the far bottom. This function may not be supported depending on the model or geographical area. • Preferences: Select a preferred service to receive content recommendations to suit your preference. • Continue Watching: Choose content providers for Continue Watching.
About the Menu Home Screen Manage external devices connected to the Product, and configure settings for various functions available on the Product. The Ark Dial is supplied with the Odyssey Ark. left directional button (Ark Dial: Wheel Control Settings Menu Quick Settings) Connected Devices Multi View The image on your Product may differ from the image above depending on the model and geographical area. 1.
3. Settings Move the focus to the Settings menu to display quick setting options below the menu. Quick Settings can be used to quickly configure frequently used features. • All Settings Displays the Settings menu for configuring specific settings. • Support Displays the Support settings menu. • Network / Wi-Fi Check your network connection. To check your network connection or change the connection settings, press the down directional button, and select either Network Status or Network Settings.
• Screen Ratio You can change the screen ratio from 16:9 (previous setting) to Ultra wide (21:9 or 32:9). You have to set the resolution from your PC only once at first time. The Game Bar’s Screen Ratio can be changed only when the Ultra Wide resolution is supported in a game or PC. Whether or not to support the screen ratio of 21:9 and 32:9 depends on the title of the game so be sure to consult the game company.
• Flex Move Screen You can use the Ark Dial to change the screen size or position. Spin the wheel left/right to zoom in/out on the screen, or use the directional buttons to move the screen position. This function is also available in the Ark Dial. (Ark Dial: Wheel Control Flex Move Screen) The Ark Dial is supplied with the Odyssey Ark. This function may not be supported depending on the model or apps.
• Input Device Manager Configure the connection settings for an input device connected to the Product. This can be done by selecting the Select button to display the menu that allows you to view the list of connected devices and to set options. • Caption You can watch Product broadcasts with captions. To activate or deactivate the Caption function, press the Select button. To run Accessibility Shortcuts, press the down directional button, and then select Accessibility Shortcuts.
• Digital Output Audio Format You can select an output format for digital audio. Note that the Dolby Digital+ option is only available via HDMI (ARC) for external devices that support the Dolby Digital+ format. HDMI (ARC) is supported by some models. Check the HDMI port name of the purchased product's model. These functions may not be supported depending on the model or geographical area. • Power and Energy Saving Display the Power and Energy Saving menu.
Using a Samsung account Create and manage your own Samsung account. Menu Settings Account Try Now All Settings General & Privacy You can view the entire text of the Terms & Policy in System Manager Samsung Account Menu My Account System Manager Settings All Settings Samsung General & Privacy Terms & Conditions, Privacy Policy after logging in to your Samsung account. Follow the instructions on your Product screen to create or log in to a Samsung Account.
• Edit profile You can edit your account information. To protect personal information, enter Edit profile and then Sign-in Method is set to Select your ID and input password (high security). If you want the Product to log you into your account automatically whenever you turn on the Product, click Stay Signed In. When the Product is used by multiple people, turn off Stay Signed In to protect personal information. • PIN Setting Set or change your PIN.
Using Workspace Use the remote function to connect to and use a Windows PC, Mac, or mobile device from the Product. left directional button Workspace Try Now Connect a Windows PC, Mac, or mobile device to the Product to easily use the device. For easy computer use, connect a keyboard and a mouse to your Product in advance.
Connecting a Remote PC left directional button Workspace Windows PC left directional button Workspace Mac Manual Connection Remote Login Try Now Try Now Provides Remote Desktop Connection (RDP) for remotely connecting to a PC running on Windows and Virtual Network Computing (VNC) for a PC running on Mac. To remotely connect to a PC, you must enter the IP address of the remote PC or select a saved profile. Enter a correct username and password.
2. Enter the required settings for connecting the computer remotely. Manage User Profiles PC/Profile IP address or profile Username Enter a username. Password Enter a password. Remember my credentials and add to the Product Home screen. You can connect directly from the Home screen via shortcuts. Connect Help The image on your Product may differ from the image above depending on the model and geographical area. 1. PC/Profile Enter the IP address or profile of the PC you want to connect to.
2. Username Enter the Username of the computer. How to check the Username: • Windows OS: Control Panel • Mac OS: System Preferences User Account Control Users & Groups 3. Password Enter the password for the login account. For use of PIN, do not enter PIN but the specified password of the computer. Playing Multimedia Content on a Remote PC When you move the mouse cursor to the top of the screen after accessing a remote computer, the top bar appears.
Using Samsung DeX Run Samsung DeX on your mobile device to connect the software to the Product. Follow the on-screen instructions to connect Samsung DeX. Some models may not be searched when connecting the Product from a mobile device through Samsung DeX. If that is the case, follow the instructions shown on the mobile device screen to connect the software. This function is available only on mobile devices that support the wireless Samsung DeX.
Using Web Service You can access the web service by selecting the web service icon added to Workspace. The screen on the web page may differ from that of a computer. You can copy or paste any text. Some image formats are supported. For easy and secured login in Web Service, Workspace Pass is additionally supported as well as Samsung Pass. Setting Samsung Pass or Workspace Pass.
Using TV Access By mirroring, you can watch TV from the Product screen. Select and mirror the desired TV to view the TV content from the Product screen. Menu Connected Devices TV Access This function may not be supported depending on the TV model. Connecting to a TV Select TV Access to display a list of available TVs to connect to. Select and connect the desired TV to the Product. Once a connection to a TV is established, the Product saves and shows the TV in the list of connected devices.
Using the Apps Service Download and run various apps from Smart Hub. Media Apps You can enjoy a wide range of content, including news, sports, and weather by installing the corresponding apps on your Product. To use this feature, the Product must be connected to the network. When Smart Hub is launched for the first time, the default apps are automatically installed. The default apps may differ depending on the model or geographical area.
Installing an app 1. Move to the app you want to install, and then press the Select button. The detailed information screen appears. 2. Select Install. When the installation is complete, the Open menu appears. 3. Select Open to run the app immediately. You can view installed apps on the Settings screen. If the Product's internal memory is insufficient, you can install some specific apps on a USB device. You can run an app installed on a USB device only when the USB device is connected to the Product.
Managing installed apps Select Settings on Apps. You can manage installed apps. Settings Update All Auto update : ON Delete Add to Home Lock Move Reinstall View Details The image on your Product may differ from the image above depending on the model and geographical area. 1. Removing an app 1. Select an app to delete. 2. Select Delete. The selected app is deleted. Ensure that the related app data is also removed when you remove an app. Standard apps cannot be uninstalled. 2.
3. Locking and unlocking apps 1. Select an app to lock or unlock. 2. Select Lock/Unlock. The selected app is locked or unlocked. To lock or unlock an app, enter the PIN. The default PIN is "0000". You can set the PIN in Settings General & Privacy System Manager Change PIN. Try Now Change PIN may not be supported depending on the model or geographical area. 4. Moving apps 1. Select an app to move. 2. Select Move. 3. Move the app to the desired location. 4. Press the Select button.
Using the e-Manual Control and read the manual embedded in your Product. Launching the e-Manual Menu Settings All Settings Support Open e-Manual You can view the embedded e-Manual that contains information about your Product's key features. You can download a copy of the e-Manual from Samsung's website to view or print on your PC or mobile device (https:// www.samsung.com). Some menu screens cannot be accessed from the e-Manual.
4. (Index) Select a keyword to navigate to the relevant page. This function may not be supported depending on the model or geographical area. 5. Device Care Optimise and diagnose the condition of your Product. You can check and clean your storage space, diagnose problems or request technical support. Home > Guide Media > Start Screen Options Internet Surf the Internet on your Product. Before using the Internet, refer to "Read Before Using the Internet Function". Words in blue (e.g.
Using the Internet Surf the Internet on your Product. Media Internet When you run Internet, you can see recently viewed web sites or featured recommendations. When you select a desired web site, you can get immediate access to it. You can use the Internet function more easily after connecting a keyboard and mouse. You can scroll web pages with the directional button on the Samsung Smart Remote or Remote Control. The web pages may differ from those on a PC.
Using SmartThings It allows the Product to connect and control the detected various devices in the same space. Menu Connected Devices SmartThings Try Now Using the Product, you can control devices connected via Bluetooth, BLE(Bluetooth Low Energy), or Wi-Fi by using the remote control. This function may not be supported depending on the device type. Registering peripheral devices of the Product 1. When there is any device detected near the Product, a registration pop-up appears on the Product screen.
Registering a Product / Smart Appliance / IoT device from the mobile app Use the mobile SmartThings app to register your Product, smart appliances or various IoT devices. Some IoT devices can only be registered using this mobile app. In the mobile app, tap the (Add Device) to register a device. Connect a doorbell to your Product, to receive a notification of the doorbell video and speak with the visitor while watching Product. Only WWST (Works with SmartThings) certified doorbells are supported.
SmartThings screen layout Menu Connected Devices SmartThings Try Now SmartThings List View Map View The image on your Product may differ from the image above depending on the model and geographical area. 1. Device list category Available options may differ depending on the device. • Place Displays all places connected via the SmartThings app. • Devices near Smart Monitor (or Odyssey Ark) Displays all the detected devices that can be connected and controlled.
4. Settings Configure notification settings for devices connected via SmartThings. Turn on the SmartThings Hub feature. 5. List View / Map View Displays the detected devices in a map or list. In Map View mode, you can move the position of a device to create a custom map and check the device status. List of devices compatible with the Product Type Description Detail Galaxy Series (S6, Android 7.0 or later) Mobile devices iPhone Series (iOS 7.
Using the SmartThings Hub function This function may not be supported depending on the connected device type. Use the SmartThings Hub feature on the Product to connect IoT devices (e.g., light bulbs, plugs, or sensors) that require SmartThings Hub. Turn on SmartThings Hub on the Product, and then use the mobile app to register IoT devices. Make sure to use the same Samsung Account to log in to the Product and mobile SmartThings app.
Playing pictures/video/music Play media content stored on your Product, USB devices, mobile devices, cameras, PCs, etc. Menu Connected Devices Connected Device Try Now Samsung USB Samsung USB Filter By : All Sort By : Title Options The image on your Product may differ from the image above depending on the model and geographical area. You can play media content saved on storage devices, such as USB devices, mobile devices, and cameras on the Product.
2. Sort By Sorts the content list. This function may not be supported depending on the type of external device. 3. Options Deletes or plays the selected media content in the media content list. When you select Refresh, the content list is reloaded. You can delete only the recorded content. To delete content, change the Filter By option to Recorded. Recorded may not be supported depending on the geographical area. Playing multimedia content on a PC or mobile device 1.
Listening to your mobile device sound through the Product speaker using Sound Mirroring Enjoy listening to music in your living space. Visualisations are generated on your Product that alter and respond to the frequency of your music. 1. Search for and connect to your Product from the (Bluetooth) device list on your mobile device. 2. Select media content to play on your mobile device. The selected media is played through the Product speaker. This function may not be supported depending on the model.
• Move to a specific playback section, move up the focus on the playback bar, and then select one of the five thumbnails. This function may not be supported depending on the file format. • Stop Stop the contents being played. • Previous / Next Displays the previous or the next multimedia content file. • Rewind / Fast Forward Rewinds or fast forwards the multimedia content. To increase the rewind or fast forward speed up to 3 times option or press the faster than normal, select the button repeatedly.
• 360 Auto Rotation Automatically adjusts the video's viewing angle by analyzing the amount of image changes during playback of a video file that provides a 360-degree view. When this function is started, the rotation starts in a short time. When 360 Auto Rotation is focused, press the Select button to change to the following modes: – General – Dynamic This function is only available when 360 Mode is selected. When 360 Auto Rotation is activated, automatic adjustment is followed.
• Picture Off Plays music files with the screen off. • Fit to Screen Fits a photo to the screen. • Rotate left / Rotate right Rotates a photo left or right. • Zoom Zooms in a photo. • Background Music Pauses or resumes the background music while the Product displays photos. This function is available after enabling the Background Music option. • Options The available options may differ with the model and content. Function Slideshow Speed Slideshow Effect Description Sets the slideshow speed.
Using Multi View You can view multiple content items through Multi View. The Ark Dial is supplied with the Odyssey Ark. Menu (Ark Dial: Multi View Wheel Control Try Now Multi View) This function may not be supported depending on the model. Game Mode, VRR and Cloud Games are not supported while in Multi View mode. When viewing multiple small screens by using Multi View, the resolutions of some screens may appear low.
• App/Source You can change the content for the selected window. • Full Screen Multi View is ended and then the full screen appears. • Screen Size Selects the desired size of Multi View. • Screen Position Selects a position of the Multi View screen. The Screen Position menu only appears when the product is in portrait mode. • Picture-in-Picture Selects the position of a small screen on the full screen. The focusing left or right screen appears as small window.
• Bluetooth Speaker You can hear the sound by connecting the Bluetooth speaker. • Delete You can delete the selected screen. To close Multi View, press either or on the Samsung Smart Remote. This function can be started or stopped by pressing the button on the Samsung Smart Remote. This function operates only by Product broadcasts, external devices, or apps that support Multi View. While running Multi View, app casting from your mobile device is run on Multi View.
Using Bixby Set Voice Assistant to Bixby. Speak into the microphone on your Samsung Smart Remote or Product to control your Product. This function is available only if Voice Assistant is set to Bixby. ( Privacy Voice Menu Settings All Settings General & Voice Assistant) Try Now Bixby is available only when the Product is connected to the network. To use Bixby, you must register and sign in to your Samsung account. Some functions may not be supported if you are not signed in to your Samsung account.
Starting Bixby using buttons on the Samsung Smart Remote You can have conversation with Bixby using the Samsung Smart Remote buttons. Press and hold the your Samsung Smart Remote, say a command, and then release the To view the Bixby guide, press the button on button. button once: • When you press the button, the Explore Now button appears at the bottom of the screen. Press the Select button to go to the Explore Bixby screen.
Learning about the Explore Bixby Screen Bixby Hi! Let's learn about Bixby now. Learn how to wake up Bixby. Go to Tutorials The image on your Product may differ from the image above depending on the model and geographical area. 1. My Profile Log out after going to the My Profile screen. If you are signed out of your Samsung account, select My Profile to sign in. 2. Tutorials The pop-up window on using Bixby appears. 3. Settings You can change the settings for using Bixby.
• Voice response You can change or turn off Bixby's voice. This function may not be supported depending on the language selected for Bixby. • Voice Wake-up Configure settings on how to wake up Bixby with your voice. You can configure the following settings: Bixby Explore Now Wake-up Options, Voice Click, Wake-up Sensitivity, and Single-Device Response. ( Settings Voice Wake-up) The menus may not appear depending on the model or geographical area.
Read Before Using Bixby • The supported voice interaction languages and features may differ depending on the geographical area. • If the language set differs from the language of your country, some features are not available. • Bixby is available only when the Product is connected to the network. • Even if the Product is connected to the network, there may be no response due to a Bixby server error. • The existing functional specifications may be changed if Bixby is updated.
Using the Game Bar Control the Game Settings Monitoring and Game Enhancer Settings easily by using the Game Bar. This function may not be supported depending on the model. The Ark Dial is supplied with the Odyssey Ark. Starting the Game Bar Menu Settings All Settings Game Game Mode) is On or Auto, press and hold When Game Mode ( the button on your Samsung Smart Remote to start the Game Bar.
• Screen Ratio You can change the screen ratio from 16:9 (previous setting) to Ultra wide (21:9 or 32:9). You have to set the resolution from your PC only once at first time. The Game Bar’s Screen Ratio can be changed only when the Ultra Wide resolution is supported in a game or PC. Whether or not to support the screen ratio of 21:9 and 32:9 depends on the title of the game so be sure to consult the game company.
• Minimap Zoom Use the directional buttons and Select button on the remote control to zoom in on specific areas of the game screen and adjust the zoom rate. For the Minimap supported resolution, refer to the table below. Game Bar Screen Ratio Resolution set in PC 2560 x 1080 (60 Hz) 2560 x 1080 (120 Hz) 21:9 2560 x 1080 (165 Hz) *3840 x 1600 (60 Hz) 3840 x 1080 (60 Hz) 32:9 3840 x 1080 (120 Hz) *: This function is only supported when the PC's VRR function is off.
• Sound Output Change the sound output device. (e.g. Product Speaker, Sound bar, Bluetooth headset, etc.) This function may not be supported depending on the model or geographical area. • Eclipse Lighting With Eclipse Lighting, you can create your own variety of unique gaming spaces. This function may not be supported depending on the model or geographical area. • Active Ambient With Active Ambient, you can choose a pattern that suits the mood of the screen you're watching.
Setting the Super Ultra Wide Game View Set your PC Screen resolution to match the selected Screen Ratio in the Game Bar before activating the Super Ultra Wide Game. Check if the game supports Ultra Wide resolution (21:9). If the Product is connected to a computer and Game Mode is set to either ON or Auto, the wide screen (21:9) is activated from the Game Bar. This function may not be supported depending on the model and geographical area.
Troubleshooting of the game screen and audio problems After changing the Screen Ratio on the Game Bar, if the game screen and sound are not output properly, try to solve the problems as shown below. • Check to see if the game supports Ultra Wide or your PC supports the Ultra Wide resolution. • Restart the game after exiting it. • Select the same resolution as that of the Game Bar. • When the Screen Ratio changes properly, the screen appears as shown below.
Product Viewing You can use convenient features while watching Product. Product-Viewing Support Functions Use the functions that are available while watching Product. Using Programme Rating Lock Menu Settings All Settings Rating Lock Settings Try Now General & Privacy Parental Settings Programme This function may not be supported depending on the model or geographical area. This function is useful for controlling what programmes children can watch on the Product based on their ratings.
Picture and Sound You can change the settings for the picture and the sound according to your preference. Using Intelligent Mode Let the Product analyse the surrounding and the content you are watching so that it can provide an upgraded viewing experience.
• Adaptive Volume Try Now Automatically adjusts to a specific volume level while you are watching Product. The Product analyses your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. This function is only available when the sound output of the Product is set to Product Speaker. This function may not be supported by some apps or external devices.
Adjusting the Picture Quality Change the Picture Mode and adjust Expert Settings. Choosing a picture mode Menu Settings All Settings Picture Picture Mode Try Now You can select the Picture Mode that provides the best viewing experience. Entertain and Graphic are supported only when you change the external device name to PC in PC mode. • Dynamic Makes the picture brighter and clearer in bright viewing environments. • Standard Is the default mode suitable for general viewing environments.
Configuring advanced picture settings Menu Settings All Settings Picture Expert Settings Try Now Configure the screen settings to your taste by using the following functions: Some Expert Settings features may not be supported depending on the PC input, source devices connection, using Apps and Eye Care operation. • Brightness Try Now Adjust the overall picture brightness. The closer to 50, the brighter the picture.
• Colour Tone Try Now Select an appropriate colour tone, according to the viewing situation. • White Balance Try Now Adjust the brightness of the colours red, green and blue so that the brightest area of the picture becomes white. • Gamma Try Now Adjust the medium brightness of a video. • Shadow Detail Try Now Adjust the brightness of a dim picture. The closer to 5, the brighter the dim picture. • Colour Space Settings Try Now Select a range of colours that can be expressed on the picture.
Changing the Picture Size and Position Change the picture size and position for your Product. Changing the picture size settings Menu Settings All Settings Picture Picture Size Settings Try Now These functions may not be available on Samsung TV Plus and some applications. • Picture Size Try Now You can change the size of the picture displayed on the Product screen to 16:9 Standard, Custom, or 4:3. Supported picture sizes differ with the input signal.
Setting the Viewing Environment for External Devices You can optimise the Product for viewing specific video formats. Playing games on an optimised screen Menu Settings All Settings Game Game Mode Try Now You can set the Game Mode to optimise the Product screen for better gaming performance. When you connect a video game console such as PlayStation and Xbox, Game Mode is set to Auto. When you connect the other game source such as PC, set the Game Mode to On through the above path.
Setting the Response Time Menu Settings All Settings Game Response Time Accelerate the panel response rate for more vivid and natural video. This function may not be supported depending on the model. If the response time is set to Faster or Extreme, the screen may appear distorted when video is played. If this occurs, change the response time to Standard.
Configure Game Motion Plus Settings Menu Settings All Settings Game Game Motion Plus Settings Try Now You can configure the Game Motion Plus settings. This function may not be supported depending on the model. • Game Motion Plus Turn on this function to obtain a softer and clearer picture quality when playing a role-playing game (RPG) or adventure game which involves many dynamic scenes. • Judder Reduction Remove flicker from a game video to play the game with a clearer picture quality.
Setting the Display Mode in Portrait Screen Menu Settings All Settings Game Display Mode in Portrait Screen Set the display mode to use on the portrait screen. This function may not be supported depending on the model. If the screen is not displayed in the specified orientation, change the display orientation from the PC.
Using Input Signal Plus Menu Plus Settings All Settings Connection External Device Manager Input Signal Try Now Expands the input signal range for HDMI, USB-C, Display Port connections. When you select the HDMI connector you want to use for Input Signal Plus, and then press the Select button to set the Input Signal Plus function to On, the Product screen may flicker.
Using USB-C Preference Menu Preference Settings All Settings Connection External Device Manager USB-C You can choose between high resolution and data transfer speed. If you change the settings during data transfer, the transfer may be canceled or data corruption may occur. High Resolution: When High Resolution is selected, the optimum resolution is 3840 x 2160 @ 60 Hz. The USB port supports up to USB 2.0 devices. High-Speed Data: When High-Speed Data is selected, the USB port supports up to USB 3.
Configuring a Sound Mode and Expert Settings Change the Sound Mode and adjust Expert Settings. Choosing a sound mode Menu Settings All Settings Sound Sound Mode Try Now You can select the available sound mode that you prefer for a content type or your listening environment. When an external device is connected, Sound Mode may change accordingly. This function may not be supported depending on the model.
• Digital Output Audio Delay Try Now Adjust the output delay time for digital audio. This feature is only available when the external device is connected via HDMI (ARC) and SPDIF (Sony Philips Digital Interface). This function may not be supported depending on the model. • Dolby Atmos Try Now Set to On if the audio device connected via the HDMI (eARC) port supports Dolby Atmos. When the option is set to On, Dolby Digital+ with Atmos stream, sent from an external device, can be received.
Using the Sound Support Functions Configure the sound settings for your Product. Selecting speakers Menu Settings All Settings Sound Sound Output Try Now You can select which speakers the Product uses for audio output. External speakers may not be controlled with the Samsung Smart Remote. When an external speaker is enabled, some sound menus are not supported. External speakers may not be controlled with the remote control. When an external speaker is enabled, some sound menus are not supported.
Listening to the Product through Bluetooth devices Menu Settings All Settings Sound Sound Output Bluetooth Speaker List You can connect Bluetooth audio devices to the Product. They must be paired using the Product's Bluetooth function. Refer to the user manual for your audio device such as Bluetooth speaker, sound bar, and headphones for detailed connection and usage. If the Product fails to find a Bluetooth audio device, place the device closer to the Product, and then select Refresh.
Listening to the Product through a Samsung audio device that supports the Wi-Fi function Menu Settings All Settings Sound Wi-Fi Speaker Surround Setup Try Now If you've connected one or more Samsung wireless audio devices that support the Wi-Fi function to the Product, you can create an optimal sound set up by configuring the surround effect settings. You can select any of the surround sound configurations, with or without a sound bar.
System and Support You can configure system and support settings, such as clock, timers, energy usage and software updates. Using the Time Functions and the Timers Set the current time and use the timer function. Menu Settings All Settings General & Privacy System Manager Time All Settings General & Privacy System Manager Time Clock All Settings General & Privacy System Manager Time Sleep Try Now Configure various time related settings.
Turning off the Product using the off timer Menu Timer Settings All Settings General & Privacy System Manager Time Off Try Now You can set Off Timer to shut off the Product automatically at a specific time. Off Timer is only available if the Clock has been set. To use this function, first set the Clock ( Manager Time Menu Settings All Settings General & Privacy System Clock). Try Now This function may not be supported in some viewing modes.
Using the Power and Energy Saving Functions Reduce the Product's energy consumption. Reducing the energy consumption of the Product Menu Settings All Settings General & Privacy Power and Energy Saving Try Now Reduce energy consumption by changing your power preferences and other energy-saving options. • Brightness Optimisation Try Now Automatically adjust the picture brightness based on the ambient light level.
• Auto Power Saving Try Now When the Product is connected to Wi-Fi, this feature checks Wi-Fi signals and remote control usage data to determine whether the Product is used. If the Product is left idle, the feature automatically switches off the screen. This feature may not be supported, depending on the Wi-Fi router. This function may not be supported depending on the model.
Updating the Product's Software View your Product's software version and update it if necessary. DO NOT turn off the Product's power until the update is complete. The Product will turn off and on automatically after completing the software update. Video and audio settings may be reset to their defaults after a software update.
Using the Parental Settings function Configure content or app security settings. Menu Settings All Settings General & Privacy Parental Settings Try Now Restrict access to content or apps that require parental guidance. Locked content or apps can be accessed by entering the password. • Programme Rating Lock Settings This function is useful for controlling what programme children can watch on the product based on their ratings. For more information, refer to "Using Programme Rating Lock".
Audio and Video Functions for the Visually or Hearing Impaired You can configure the functions for the visually or hearing impaired. Running the accessibility functions Menu Settings All Settings General & Privacy Accessibility Try Now Running Accessibility Shortcuts The Accessibility Shortcuts provide easy access to the accessibility functions. To display the Accessibility Shortcuts, press and hold the (Volume) button for 2 seconds or more.
Changing the volume, speed, pitch, and the Background Volume of the Voice Guide You can configure the Volume, Speed, Pitch, and the Smart Monitor Background Volume (or Odyssey Ark Background Volume) of the voice guide. The Product screen is turned off but audio continues Menu Settings All Settings General & Privacy Accessibility Picture Off Try Now Turn off the Product screen and provide only sound to reduce overall power consumption.
Setting the screen to black and white Menu Settings All Settings General & Privacy Accessibility Greyscale Try Now You can change the colour of the Product screen to black and white to sharpen blurred edges caused by colours. If Greyscale is on, some Accessibility menus are not available. This function may not be supported depending on the model or geographical area.
Learning about the Product menu Menu Screen Settings All Settings General & Privacy Accessibility Menu Learning Try Now Learn the menus on the Product screen. Once enabled, your Product will tell you the structure and features of the menus you select. Watching Product broadcasts with subtitles Menu Settings All Settings General & Privacy Accessibility Subtitle Settings Try Now Set Subtitle to On. Then you can watch the programme with the subtitle displayed.
Selecting the broadcasting subtitle language You can select the default subtitle language. The list may vary depending on the broadcast. • Primary Subtitle Language Try Now Sets the primary subtitle language. • Secondary Subtitle Language Try Now Sets the secondary subtitle language.
Using Voice Assistants on the Product You can change the settings of a Voice Assistant after selecting it. Select the Voice Assistant Menu Settings All Settings General & Privacy Voice Voice Assistant Try Now Select which Voice Assistant you would like to help control your Product. To use this function, the Product must be connected to the network. This function and Voice Recognition Solution Partner may not be supported depending on the model or geographical area.
Using Other Functions You can view other functions. Changing the menu language Menu Settings All Settings General & Privacy System Manager Language All Settings General & Privacy System Manager Change PIN Try Now Setting up a password Menu Settings Try Now The PIN input window appears. Enter a PIN. Enter it again to confirm it. The default PIN is "0000". This function may not be supported depending on the model or geographical area.
Managing External Devices Menu Settings All Settings Connection Manager Try Now Connection External Device Manager Device When you connect external devices, such as mobile devices or tablets connected to the same network as the Product so you can share content, you can view the list of allowed devices and connected devices. • Access Notification Set whether to display a notification when an external device such as a mobile device or tablet attempts to connect to the Product.
Using Eclipse Lighting Menu Settings All Settings General & Privacy Eclipse Lighting With Eclipse Lighting, you can create your own variety of unique gaming spaces. • Lighting Turn the LED lighting on or off at the top and bottom of the screen. • Light Effect Select an effect for the LED lighting. • Colour Select a colour for the LED lighting. • Eclipse Sync Eclipse Sync provides more immersive gaming by synchronising the lighting effect with the screen.
Precautions and Notes You can get instructions and information that you must read after installation. Read Before Using Apps Read this information before using Apps. • If you want to download new apps using Apps, first sign in to your Samsung account. • Due to the product characteristics featured on Samsung Smart Hub, as well as limitations in available content, certain features, applications, and services may not be available on all devices or in all territories. Visit https:// www.samsung.
Read Before Using the Internet Function Read this information before using the Internet function. • File download is not supported. • The Internet function may not be able to access certain websites, including websites operated by certain companies. • The Product does not support playback of flash videos. • E-commerce for online purchases is not supported. • ActiveX is not supported. • Only a limited number of fonts are supported. Certain symbols and characters may not be displayed properly.
Read before setting up a wireless network connection Precautions for wireless network • This Product supports the IEEE 802.11 a /b /g /n /ac communication protocols. Video files stored on a device connected to the Product via a Home Network may not play back smoothly. Some of the IEEE 802.11 communication protocols may not be supported depending on the model or geographical area. • To use wireless network, the Product must be connected to a wireless access point or modem.
Read Before Playing Photo, Video, or Music Files Read this information before playing media content. Limitations to the use of photo, video, and music files Try Now • The Product supports Mass Storage Class (MSC) USB devices only. MSC is a class designation for mass storage devices. Types of MSC devices include external hard drives, flash card readers, and digital cameras. (USB hubs are not supported.) These kinds of devices must be connected directly to the USB port.
Supported subtitles Subtitle formats Name Format MPEG-4 Timed text .ttxt SAMI .smi SubRip .srt SubViewer .sub Micro DVD .sub or .txt SubStation Alpha .ssa Advanced SubStation Alpha .ass SMPTE-TT Text .
Supported image formats and resolutions File extension Format Resolution JPEG 15360 x 9024 *.png PNG 4096 x 4096 *.bmp BMP 4096 x 4096 *.mpo MPO 15360 x 8640 *.heic HEIF 12000 x 9000 *.jpg *.jpeg The MPO format is supported partly. The HEIF format is may not be supported depending on the model or geographical area. HEIF supports only the single image of grid type (grid) and its minimum resolution must be at least 512 pixels in width or height.
Supported video codecs (M5*B Series) File format Video codecs Resolution Frame rate (fps) Bitrate (Mbps) *.avi H.264 BP/MP/HP 1920 x 1080 60 60 *.mkv HEVC (H.265 - Main, Main10) 1920 x 1080 Container *.asf *.wmv *.mp4 *.mov *.3gp *.vro *.mpg *.mpeg *.ts *.tp *.trp *.flv *.
Supported video codecs (M7*B Series) File format Video codecs Resolution Frame rate (fps) Bitrate (Mbps) *.avi H.264 BP/MP/HP 4096 x 2160 60 60 *.mkv HEVC (H.265 - Main, Main10) 4096 x 2160 60 80 Motion JPEG 3840 x 2160 30 80 Container *.asf *.wmv *.mp4 *.mov *.3gp *.vro *.mpg *.mpeg *.ts *.tp *.trp *.flv *.
Supported video codecs (M8*B Series) File format Video codecs Resolution Frame rate (fps) Bitrate (Mbps) *.avi H.264 BP/MP/HP 4096 x 2160 60 60 *.mkv HEVC (H.265 - Main, Main10) 4096 x 2160 60 80 Motion JPEG 3840 x 2160 30 80 Container *.asf *.wmv *.mp4 *.mov *.3gp *.vro *.mpg *.mpeg *.ts *.tp *.trp *.flv *.
Supported video codecs (Odyssey Ark) File format Container Video codecs Resolution H.264 BP/MP/HP *.mkv 4096 x 2160 *.mov *.3gp *.vro *.mpg *.mpeg *.ts *.tp *.trp *.flv *.vob HEVC (H.
Other restrictions • Codecs may not function properly if there is a problem with the content. • Video content does not play or does not play correctly if there is an error in the content or container. • Sound or video may not work if they have standard bit rates/frame rates above the Product’s compatibility ratings. • If the Index Table is has an error, the Seek (Jump) function will not work. • When playing video over a network connection, the video may not play smoothly because of data transmission speeds.
Audio decoders • WMA is supported up to 10 Pro 5.1 channels, M2 profile. • WMA1, WMA lossless / Voice are not supported. • QCELP and AMR NB/WB are not supported. • Vorbis is supported for up to 5.1 channels. • Dolby Digital+ is supported for up to 5.1 channels. • The supported sample rates are 8, 11.025, 12, 16, 22.05, 24, 32, 44.1, and 48 KHz, and differ with the codec.
Read Before Using Bluetooth Devices Read this information before using a Bluetooth device. This function may not be supported depending on the model or geographical area. Restrictions on using Bluetooth • You can't use Bluetooth devices and the Wi-Fi Speaker Surround Setup feature simultaneously. • Compatibility issues may occur, depending on the Bluetooth device (A Mobile exclusive headphone may not be available, depending on the environment). • Lip-sync errors may occur.
Supported controllers Check the supported controllers. Supported controllers Try Now This function may not be supported depending on the model or geographical area.
Some keys are not available on this product depending on controller. Force feedback : "Not support" (This product can’t support force feedback.) "-" (Controllers don’t have force feedback function.) * Tizen TVs will support only XInput mode for the supported gamepads. * Xbox controllers may require firmware updates. Controller audio output (3.5 mm port) is not available on this product. Other controllers may or may not work for cloud gaming.
Licences Check the licence information and trademarks applied in your Product. Dolby, Dolby Atmos, Dolby Audio and the double-D symbol are registered trademarks of Dolby Laboratories licensing Corporation. Manufactured under license from Dolby Laboratories. Confidential unpublished works. Copyright © 2012-2021 Dolby Laboratories. All rights reserved. This function may not be supported depending on the model.
Installing the Software Installing the Software Easy Setting Box Easy Setting Box enables users to use the product by partitioning multiple sections. To install the latest version of Easy Setting Box, download it from the Samsung website (https:// displaysolutions.samsung.com/solutions/monitor-solution/easy-setting-box). The software may not work properly if you do not restart the PC after the installation. The Easy Setting Box icon may not appear depending on the PC system and the product specifications.
Troubleshooting The following are troubleshooting solutions for each problem. Picture Issues When the Product has trouble with the picture, these steps may help resolve the problem. The screen is flashing or has become dark If your Product is flickering or dimming sporadically, you may need to disable some of the energy efficiency features. Disable Brightness Optimisation, Brightness Reduction, Motion Lighting, or Contrast Enhancer.
Go to Picture and adjust the Picture Mode, Contrast, Brightness, and Sharpness settings.
The Product automatically turns off by itself If your Product appears to turn off by itself, try disabling some of the Product's energy efficiency functions. See if Sleep Timer has been enabled. The Sleep Timer automatically turns the Product off after a specified period of time. Menu • Settings All Settings General & Privacy System Manager Time Sleep Timer Try Now If the Sleep Timer has not been enabled, see if Auto Power Off, Off Timer or Standby Mode Timer has been enabled and disable it.
Displayed video looks blurry If you notice blurring or juddering on the screen, use the Picture Clarity Settings function to resolve the issue. • Menu Settings All Settings Picture Expert Settings Picture Clarity Settings Try Now The picture is distorted The compression of video content may cause picture distortions, especially in fast moving pictures from sports programmes and action movies. Remove and reconnect the power cord, and check the remote control battery.
The picture won’t display in full screen HD channels will have black bars on either side of the screen when displaying upscaled SD (4:3) content. Black bars will appear at the top and bottom of the screen when you watch movies that have aspect ratios different from your Product. Adjust the picture size options on your external device or set the Product to full screen.
Sound and Noise Issues When the Product has difficulties with sound, these steps may help resolve the problem. How can I connect an audio device to the Product? The connection method may differ depending on the audio device, such as HDMI (ARC), Bluetooth, and Wi-Fi. For more information about how to connect an audio device, run Connection Guide. • Menu Connected Devices Connection Guide Audio Device There is no sound or the sound is too low at maximum volume.
HDMI (ARC) is connected, and there is no sound. Check whether Digital Output Audio Format is set to Pass-through. If a sound bar or A/V receiver that does not support Dolby Digital+ is used and Pass-through is selected, there is no sound when a Dolby Digital+ source is received. It is recommended to set Digital Output Audio Format to Auto if only limited audio format is supported depending on the performance of the connected sound bar or A/V receiver.
Whenever a function is used on the Product or the channel is changed, the Product voices the activity. The Product explains in voice-over the video scenes displayed on the screen. Turn off the Voice Guide function in Voice Guide Settings. Menu • Settings All Settings General & Privacy Accessibility Voice Guide Settings Voice Guide Try Now The Product audio is not being played through the Sound bar or A/V receiver. Check the Sound bar or A/V receiver's power supply and its settings.
The volume of the external device cannot be adjusted. Check the cable connection between the Product and the external device. When connecting an external speaker such as home theatre via HDMI, make sure it is connected to the HDMI (ARC) port on the Product. Make sure that the Menu Settings All Settings Connection External Device Manager Anynet+ (HDMI-CEC) is active on your Product. Try Now I want to turn off and on the Product and audio device at the same time.
External Device Connectivity Issues When the Product has difficulties connecting to external devices such as a PC, game console, or mobile device, these steps may help resolve the problem. The "Mode Not Supported" message appears. Adjust the output resolution of the external device to a resolution supported by the Product. The video is OK but there is no audio. If you are using an HDMI connection, check the audio output setting on your PC.
No screen appears when connecting the Product to an external device. For more information about how to connect an external device, run Connection Guide. • Menu Connected Devices Connection Guide Try Now Make sure that the external device is connected securely and turned on. Move to Sources to switch to other input sources. • Menu Connected Devices Sources Using HDMI Troubleshooting, you can check the connection to HDMI cable and external devices (takes approximately 2 minutes).
The PC screen does not appear or it flickers. When the PC screen does not appear or the PC is not recognised, check the power supply of the PC and then reconnect the HDMI cable between the PC and Product. When the symptom persists, check that the PC is in Sleep mode and then set Input Signal Plus to On. Menu • Settings All Settings Connection External Device Manager Try Now When the set resolution is not matched, it may cause a blank or flickering screen.
A special key on the keyboard or mouse is entered automatically. If the product is connected to a USB Type-C port and then a keyboard or mouse is connected to the USB port of the product, it may cause malfunction due to USB packet handling errors of the graphic card. If any error occurs, it is recommended to contact the graphic card manufacturer or to connect the keyboard or mouse directly to the computer’s motherboard.
Network Issues When the Product has difficulties connecting to the network, these steps may help resolve the problem. Wireless network connection failed. Unable to connect to a wireless access point. Unable to connect to the network. Menu Test Settings Support Device Care Self Diagnosis Smart Hub Connection Try Now Try Now Ensure that the network cable is connected and the router is powered on. Connect your mobile device to the router via Wi-Fi. Turn the router off and back on again.
Anynet+ (HDMI-CEC) Issues When Anynet+ (HDMI-CEC) isn't working, these steps may help resolve the problem. What is Anynet+? You can use the Product's remote control to control external devices that support Anynet+ (HDMI-CEC) and that are connected to the Product via an HDMI cable. For example, if a connected external device supports Anynet+, you can have the connected device turn on or off when you turn the Product on or off. Anynet+ does not work. The connected device is not displayed.
I want to start Anynet+. I also want the connected devices to turn on when the Product is turned on. Move the focus to the Anynet+ device at Connected Devices Sources, press the down Menu directional button to move to Anynet+ (HDMI-CEC), and then press the Select button. Check if the Anynet+ device is properly connected to the Product, and then select Anynet+ (HDMI-CEC) menu to see if Anynet+ (HDMI-CEC) is set to On.
Remote Control Issues When the remote control isn't working, these steps may help resolve the problem. The remote control does not work. The connection between the remote control and the Product may be lost. Point the Samsung Smart Remote at the front of the Product, and then press and hold the and buttons simultaneously for 3 seconds or more. Pairing is not available in M5*B series. Also, if the remote control does not work properly or its response is very slow, the battery might be low or dead.
Apps When apps aren't working, these steps may help resolve the problem. I launched an app, but it's in a different language. How can I change the language? Languages supported by an app may be different from the Product Language set in the menu. The ability to change the language depends on the app's provider. Change the language from the settings menu in the app. The app does not work properly. Its image quality is poor. Check the network connection.
Media Files When files don't play, this may help resolve the problem. Some files are interrupted during playback. This problem may occur with unsupported files or high-bitrate files. Most files can be played back, but some files may not play smoothly. Some files can't be played. Some files that use an unsupported codec may not be played back. Make sure that the codec is supported by the Product. For more information, refer to "Read Before Playing Photo, Video, or Music Files".
Voice Assistant Issues When the Voice Assistant isn't working, these steps may help resolve the problem. The microphone is off. Turn on the microphone switch at the bottom of the Product. Each time the switch is turned on or off, the screen displays a pop-up window showing whether the microphone is turned on or off. If the microphone is turned off, all voice recognition features and some sound features involving the microphone do not work.
Voice recognition does not work with the Samsung Smart Remote unlike other features. There is no response even if the Voice Assistant button is pressed. The connection between the remote control and the Product may be lost. Try pairing the remote control with the Product. Point the Samsung Smart Remote at the front of the Product, and then press and hold the and buttons simultaneously for 3 seconds or more.
Other issues Use these procedures to resolve other issues that may occur in relation to the product. The Product is hot. Watching Product for an extended period of time causes the panel to generate heat. The heat from the panel is dissipated through internal vents running along the top of the Product. The bottom, however, may feel hot to the touch after extended use. Children watching Product need constant adult supervision to prevent them from touching the Product.
A POP (Product’s internal banner ad) appears on the screen. Change Usage Mode to Home Mode. • Menu Settings All Settings General & Privacy System Manager Usage Mode Try Now The Product is making a popping noise. The expansion and contraction of the Product's outer casing may cause a popping noise. This does not indicate a product malfunction. The Product is safe to use. The Product is making a humming noise. Your Product utilises high-speed switching circuits and high levels of electrical current.
Q&A Refer to the user manual for your PC or graphics card for further instructions on adjustment. How can I change the frequency? Set the frequency on your graphics card. • Windows 7: Go to Control Panel settings Appearance and Personalization Display Screen Resolution Advanced Monitor, and adjust Screen Refresh Rate under Monitor settings. • Windows 8(Windows 8.
Diagnosing Product operational issues You can diagnose issues with your Product and Smart Hub and run reset functions. Self Diagnosis Menu Settings Support Device Care Self Diagnosis Try Now You can use the Picture Test to help diagnose video issues and the Sound Test to diagnose sound issues. You can also view signal strength information for over-the-air digital signals, test the Smart Hub network connection, and run the Smart Hub and Product factory reset functions.
Cannot select Signal Information in Self Diagnosis. Verify that the current channel is a digital channel. Signal Information is only available for digital channels. • Menu Settings Support Device Care Self Diagnosis Signal Information Try Now Reset Smart Hub Resets all Smart Hub settings to their factory defaults and deletes all information related to Samsung accounts, linked service accounts, Smart Hub service agreements, and Smart Hub applications.
Getting Support Get help directly from Samsung if you have a problem with your Product. Finding the contact information for service Menu Settings Support About Smart Monitor (or About Odyssey Ark) Try Now You can view the address of the Samsung website, the call centre phone number, your Product's model number, your Product's software version, Open Source License and other information you may need to get service support from a Samsung call agent or the Samsung website.
Accessibility Guidance Provides a menu and a remote control guide that aid the visually impaired. Learn the Menu Screen Learn the menus on the Product screen. Once enabled, your Product will tell you the structure and features of the menus you select. Using the Remote control You can see the description of the buttons on the Samsung Smart Remote or Remote Control. The Samsung Smart Remote may not be supported depending on the model or geographical area.
• Underneath these 2 buttons are a round button and a large outer circle button. The round button is the Select button, and the large outer circle button consists of 4 directional buttons (up / down / left / right). • Underneath the directional button are 3 buttons, one on the left, one on the right, and one in the centre. The button and the one on the right is the button. The round button in the middle is the one on the left is the button. • Underneath the button are 2 thin horizontal buttons.
Using the Accessibility Menu View how to use the Accessibility functions and descriptions on their functions. This function may not be supported depending on the model or geographical area.
5. Place the focus on Accessibility, and press the Select button to open the menu. 6. The menu will appear with Voice Guide Settings as the first selection. Highlight Voice Guide Settings, and then press the Select button. 7. A menu appears with the options to change Voice Guide, Volume, Speed, Pitch, and Smart Monitor (or Odyssey Ark) Background Volume. 8. Select the menu using the directional buttons, and then press the Select button. The menus are activated when Voice Guide is on.
Learning about the Accessibility menu functions • Voice Guide Settings Provides voice guides to make it easier for the visually impaired to use the Product. Voice guide supports basic operations such as changing channels and adjusting the volume, and offers guidance on setting up Scheduled Viewing events. The feature also provides voice descriptions on Internet, Search, and other smart services. Move to Voice Guide and press the Select button to enable/disable the feature.
• Menu Learning Screen Learn the menus on the Product screen. Once enabled, your Product will tell you the structure and features of the menus you select. • Picture Off Turn off the Product screen and provide only sound to reduce overall power consumption. When you press a button on the remote control other than Volume and Power while the screen is off, the Product screen turns back on.
Using the Product with Voice Guide on Turn on Voice Guide that describes the menu options aloud to aid the visually impaired. Changing channel (Channel) button on the right to change the channel. Every time you change channels, the new Use the channel details will be announced. The ways to change the channel are below. Of the 2 buttons that protrude from the centre of the Samsung Smart Remote or Remote Control, the right one is the (Channel) button.
Using Smart Hub Learn how to use Smart Hub to access apps, games, movies, and more. Smart Hub Use a variety of Smart Hub content offered by your Samsung Product. Some Smart Hub services are for pay services. To use Smart Hub, the Product must be connected to the network. Some Smart Hub features may not be supported depending on the service provider, language, or geographical area. Smart Hub service outages can be caused by disruptions in your Internet service. Press the button.
• Ambient Mode Set your Product to display content you desire, such as the time or weather, when the Product is not used. To return to Product mode from Ambient Mode, press button to turn off the Product. the left directional button Media. Press the This function may not be supported depending on the model or geographical area. For more information about Ambient Mode, refer to 'Using Ambient Mode' • Workspace Use the Product to access your PC via remote PC or Screen Sharing (Wireless).
Launching the e-Manual Open the user manual embedded in your Product. Menu Settings Support Open e-Manual Try Now You can view the embedded e-Manual containing information about your Product's key features. Alternatively, you can download a copy of the e-Manual from Samsung's website (https://www.samsung.com). Words in blue (e.g., Internet) indicate a menu item. The e-Manual's Home Screen contains 1 row of menu icons. Use the left and right directional buttons to move within a row.
Using Bixby Set Voice Assistant to Bixby. A guide to using Bixby to control your Product. To use Bixby, your Product must be connected to the network and you must use the microphone on your Samsung Smart Remote. button on the Samsung Smart Remote, say a command into the microphone on To use Bixby, press and hold the the remote, and then release the button to run Bixby. This function may not be supported depending on the model or geographical area.
