User Manual
Table Of Contents
- Contents
- Guide
- Connections
- Connection Guide
- Connecting to the network
- Establishing a wired network connection
- Establishing a wireless network connection
- Checking the network connection status
- Resetting Your Network
- Turning on the Product with a mobile device
- Connecting an IP control device to the Product
- Allowing to connect a wireless network
- Changing the name of the Product
- Displaying your mobile device screen on the Product
- Switching between external devices connected to the Product
- Connection Notes
- Remote Control and Peripherals
- Smart Features
- Using Smart Hub
- Using Ambient Mode
- Using Samsung Gaming Hub
- About the Media Home Screen
- About the Menu Home Screen
- Using a Samsung account
- Using Workspace
- Using TV Access
- Using the Apps Service
- Using the e-Manual
- Using the Internet
- Using SmartThings
- Playing pictures/video/music
- Using Multi View
- Using Bixby
- Using the Game Bar
- Product Viewing
- Picture and Sound
- Using Intelligent Mode
- Adjusting the Picture Quality
- Changing the Picture Size and Position
- Setting the Viewing Environment for External Devices
- Playing games on an optimised screen
- Setting the Surround Sound
- Setting the Response Time
- Using the AI Sound Booster
- Using Dynamic Black Equalizer
- Configure Game Motion Plus Settings
- HDR Tone Mapping
- Setting the Display Mode in Portrait Screen
- Setting the Game HDR
- Using Cable/Satellite Box Power Off Sync
- Using Input Signal Plus
- Setting the USB Source
- Using USB-C Preference
- Using Auto Source Switch+
- Using HDMI Black Level
- Configuring a Sound Mode and Expert Settings
- Using the Sound Support Functions
- System and Support
- Using the Time Functions and the Timers
- Using the Power and Energy Saving Functions
- Updating the Product's Software
- Using the Parental Settings function
- Audio and Video Functions for the Visually or Hearing Impaired
- Running the accessibility functions
- Running Accessibility Shortcuts
- Enabling voice guides for the visually impaired
- Changing the volume, speed, pitch, and the Background Volume of the Voice Guide
- The Product screen is turned off but audio continues
- Enlarge the screen
- Listening to the Product through Bluetooth devices (for the hearing impaired)
- White text on black background (high contrast)
- Setting the screen to black and white
- Inverting the screen colour
- Enlarging the font (for the visually impaired)
- Learning about the remote control (for the visually impaired)
- Learning about the Product menu
- Watching Product broadcasts with subtitles
- Selecting the broadcasting subtitle language
- Enlarging the sign language screen for the hearing impaired
- Configuring the repeat settings for remote control buttons
- App for the Visually Impaired (SeeColors App)
- Using Voice Assistants on the Product
- Using Other Functions
- Precautions and Notes
- Read Before Using Apps
- Read Before Using the Internet Function
- Read Before Playing Photo, Video, or Music Files
- Read Before Using Bluetooth Devices
- Supported controllers
- Licences
- Installing the Software
- Connections
- Troubleshooting
- Picture Issues
- The screen is flashing or has become dark
- The picture is not bright, or the picture colours do not look clear
- The picture colours look like black and white or do not look the way they should look
- The Product automatically turns off by itself
- The Product image does not look as good as it did in the store
- Displayed video looks blurry
- The picture is distorted
- There is a dotted line on the edge of the screen
- The picture won’t display in full screen
- The Caption function in the Product menu is deactivated
- Captions appear on the Product screen
- The HDR of the connected external device turns off
- Sound and Noise Issues
- How can I connect an audio device to the Product?
- There is no sound or the sound is too low at maximum volume.
- The picture is good but there is no sound.
- HDMI (ARC) is connected, and there is no sound.
- The speakers are making an odd sound.
- The sound is interrupted.
- Whenever a function is used on the Product or the channel is changed, the Product voices the activity. The Product explains in voice-over the video scenes displayed on the screen.
- The Product audio is not being played through the Sound bar or A/V receiver.
- The sound is not heard clearly.
- The volume of the external device cannot be adjusted.
- I want to turn off and on the Product and audio device at the same time.
- External Device Connectivity Issues
- The "Mode Not Supported" message appears.
- The video is OK but there is no audio.
- I want to connect to a PC and mobile device via screen mirroring.
- No screen appears when connecting the Product to an external device.
- I want to connect to a Bluetooth speaker.
- The PC screen does not appear or it flickers.
- A special key on the keyboard or mouse is entered automatically.
- The displayed image size does not fit the screen, the image colours are blurred, or the text does not appear clear.
- A computer has been connected, but the Expert Settings option is greyed out.
- Network Issues
- Anynet+ (HDMI-CEC) Issues
- What is Anynet+?
- Anynet+ does not work. The connected device is not displayed.
- I want to start Anynet+. I also want the connected devices to turn on when the Product is turned on.
- I want to exit Anynet+. It is inconvenient to turn on other devices because the Product also turns on. It is inconvenient because the connected devices (e.g. set-top box) turn off together.
- The message "Connecting to Anynet+ device..." or "Disconnecting from Anynet+ device" appears on the screen.
- The Anynet+ device won't play.
- Remote Control Issues
- Apps
- Media Files
- Voice Assistant Issues
- The microphone is off.
- The voice commands do not work well.
- Bixby/Alexa answers although I did not call it.
- I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
- Voice recognition does not work with the Samsung Smart Remote unlike other features. There is no response even if the Voice Assistant button is pressed.
- During voice recognition, the heavy load message appears and the function does not work.
- I want to see weather information of the desired area.
- Other issues
- The Product is hot.
- The Product smells like plastic.
- The settings are lost after 5 minutes or every time the Product is turned off.
- The Product is tilted to the side.
- The stand is wobbly or crooked.
- A POP (Product’s internal banner ad) appears on the screen.
- The Product is making a popping noise.
- The Product is making a humming noise.
- The Product narrates the screen events in voice-over.
- Q & A
- Diagnosing Product operational issues
- Getting Support
- Picture Issues
- Accessibility Guidance
Troubleshooting
Picture Issues
142
The screen is or has become dark
142 The picture is not bright, or the picture colours do not look
clear
143 The picture colours look like black and white or do not look
the way they should look
144 The Product automatically turns off by itself
144 The Product image does not look as good as it did in the
store
145
Displayed video looks blurry
145
The picture is distorted
145
There is a dotted line on the edge of the screen
146 The picture won’t display in full screen
146 The Caption function in the Product menu is deactivated
146
Captions appear on the Product screen
146
The HDR of the connected external device turns off
Sound and Noise Issues
147 How can I connect an audio device to the Product?
147 There is no sound or the sound is too low at maximum
volume.
147
The picture is good but there is no sound.
148
HDMI (ARC) is connected, and there is no sound.
148
The speakers are making an odd sound.
148
The sound is interrupted.
149
Whenever a function is used on the Product or the channel
is changed, the Product voices the activity. The Product
explains in voice-over the video scenes displayed on the
screen.
149 The Product audio is not being played through the Sound
bar or A/V receiver.
149 The sound is not heard clearly.
150 The volume of the external device cannot be adjusted.
150 I want to turn off and on the Product and audio device at the
same time.
External Device Connectivity Issues
151
The "Mode Not Supported" message appears.
151 The video is OK but there is no audio.
151
I want to connect to a PC and mobile device via screen
mirroring.
152 No screen appears when connecting the Product to an
external device.
152 I want to connect to a Bluetooth speaker.
153
The PC screen does not appear or it
154
A special key on the keyboard or mouse is entered
automatically.
154 The displayed image size does not the screen, the image
colours are blurred, or the text does not appear clear.
154
A computer has been connected, but the Expert Settings
option is greyed out.
Network Issues
155
Wireless network connection failed. Unable to connect to a
wireless access point. Unable to connect to the network.
155 Wired network connection failed.
155 Connected to a local network, but not to the Internet.
Anynet+ (HDMI-CEC) Issues
156
What is Anynet+?
156
Anynet+ does not work. The connected device is not
displayed.
157 I want to start Anynet+. I also want the connected devices to
turn on when the Product is turned on.
157
I want to exit Anynet+. It is inconvenient to turn on other
devices because the Product also turns on. It is inconvenient
because the connected devices (e.g. set-top box) turn off
together.
157 The message "Connecting to Anynet+ device..." or
"Disconnecting from Anynet+ device" appears on the screen.
157 The Anynet+ device won't play.
Remote Control Issues
158
The remote control does not work.
158
External devices cannot be operated with the Product
remote control.
158
When I turn on the product with the remote control, another
device is also turned on.
Apps
159 I launched an app, but it's in a different language. How can I
change the language?