User Manual
Table Of Contents
- Contents
- Guide
- Connections
- Connection Guide
- Connecting to the network
- Establishing a wired network connection
- Establishing a wireless network connection
- Checking the network connection status
- Resetting Your Network
- Turning on the Product with a mobile device
- Connecting an IP control device to the Product
- Allowing to connect a wireless network
- Changing the name of the Product
- Displaying your mobile device screen on the Product
- Switching between external devices connected to the Product
- Connection Notes
- Remote Control and Peripherals
- Smart Features
- Using Smart Hub
- Using Ambient Mode
- Using Samsung Gaming Hub
- About the Media Home Screen
- About the Menu Home Screen
- Using a Samsung account
- Using Workspace
- Using TV Access
- Using the Apps Service
- Using the e-Manual
- Using the Internet
- Using SmartThings
- Playing pictures/video/music
- Using Multi View
- Using Bixby
- Using the Game Bar
- Product Viewing
- Picture and Sound
- Using Intelligent Mode
- Adjusting the Picture Quality
- Changing the Picture Size and Position
- Setting the Viewing Environment for External Devices
- Playing games on an optimised screen
- Setting the Surround Sound
- Setting the Response Time
- Using the AI Sound Booster
- Using Dynamic Black Equalizer
- Configure Game Motion Plus Settings
- HDR Tone Mapping
- Setting the Display Mode in Portrait Screen
- Setting the Game HDR
- Using Cable/Satellite Box Power Off Sync
- Using Input Signal Plus
- Setting the USB Source
- Using USB-C Preference
- Using Auto Source Switch+
- Using HDMI Black Level
- Configuring a Sound Mode and Expert Settings
- Using the Sound Support Functions
- System and Support
- Using the Time Functions and the Timers
- Using the Power and Energy Saving Functions
- Updating the Product's Software
- Using the Parental Settings function
- Audio and Video Functions for the Visually or Hearing Impaired
- Running the accessibility functions
- Running Accessibility Shortcuts
- Enabling voice guides for the visually impaired
- Changing the volume, speed, pitch, and the Background Volume of the Voice Guide
- The Product screen is turned off but audio continues
- Enlarge the screen
- Listening to the Product through Bluetooth devices (for the hearing impaired)
- White text on black background (high contrast)
- Setting the screen to black and white
- Inverting the screen colour
- Enlarging the font (for the visually impaired)
- Learning about the remote control (for the visually impaired)
- Learning about the Product menu
- Watching Product broadcasts with subtitles
- Selecting the broadcasting subtitle language
- Enlarging the sign language screen for the hearing impaired
- Configuring the repeat settings for remote control buttons
- App for the Visually Impaired (SeeColors App)
- Using Voice Assistants on the Product
- Using Other Functions
- Precautions and Notes
- Read Before Using Apps
- Read Before Using the Internet Function
- Read Before Playing Photo, Video, or Music Files
- Read Before Using Bluetooth Devices
- Supported controllers
- Licences
- Installing the Software
- Connections
- Troubleshooting
- Picture Issues
- The screen is flashing or has become dark
- The picture is not bright, or the picture colours do not look clear
- The picture colours look like black and white or do not look the way they should look
- The Product automatically turns off by itself
- The Product image does not look as good as it did in the store
- Displayed video looks blurry
- The picture is distorted
- There is a dotted line on the edge of the screen
- The picture won’t display in full screen
- The Caption function in the Product menu is deactivated
- Captions appear on the Product screen
- The HDR of the connected external device turns off
- Sound and Noise Issues
- How can I connect an audio device to the Product?
- There is no sound or the sound is too low at maximum volume.
- The picture is good but there is no sound.
- HDMI (ARC) is connected, and there is no sound.
- The speakers are making an odd sound.
- The sound is interrupted.
- Whenever a function is used on the Product or the channel is changed, the Product voices the activity. The Product explains in voice-over the video scenes displayed on the screen.
- The Product audio is not being played through the Sound bar or A/V receiver.
- The sound is not heard clearly.
- The volume of the external device cannot be adjusted.
- I want to turn off and on the Product and audio device at the same time.
- External Device Connectivity Issues
- The "Mode Not Supported" message appears.
- The video is OK but there is no audio.
- I want to connect to a PC and mobile device via screen mirroring.
- No screen appears when connecting the Product to an external device.
- I want to connect to a Bluetooth speaker.
- The PC screen does not appear or it flickers.
- A special key on the keyboard or mouse is entered automatically.
- The displayed image size does not fit the screen, the image colours are blurred, or the text does not appear clear.
- A computer has been connected, but the Expert Settings option is greyed out.
- Network Issues
- Anynet+ (HDMI-CEC) Issues
- What is Anynet+?
- Anynet+ does not work. The connected device is not displayed.
- I want to start Anynet+. I also want the connected devices to turn on when the Product is turned on.
- I want to exit Anynet+. It is inconvenient to turn on other devices because the Product also turns on. It is inconvenient because the connected devices (e.g. set-top box) turn off together.
- The message "Connecting to Anynet+ device..." or "Disconnecting from Anynet+ device" appears on the screen.
- The Anynet+ device won't play.
- Remote Control Issues
- Apps
- Media Files
- Voice Assistant Issues
- The microphone is off.
- The voice commands do not work well.
- Bixby/Alexa answers although I did not call it.
- I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
- Voice recognition does not work with the Samsung Smart Remote unlike other features. There is no response even if the Voice Assistant button is pressed.
- During voice recognition, the heavy load message appears and the function does not work.
- I want to see weather information of the desired area.
- Other issues
- The Product is hot.
- The Product smells like plastic.
- The settings are lost after 5 minutes or every time the Product is turned off.
- The Product is tilted to the side.
- The stand is wobbly or crooked.
- A POP (Product’s internal banner ad) appears on the screen.
- The Product is making a popping noise.
- The Product is making a humming noise.
- The Product narrates the screen events in voice-over.
- Q & A
- Diagnosing Product operational issues
- Getting Support
- Picture Issues
- Accessibility Guidance
159 The app does not work properly. Its image quality is poor.
159
The Smart Hub Home Screen keeps appearing whenever you
turn on the Product.
Media Files
160 Some are interrupted during playback.
160 Some can't be played.
Voice Assistant Issues
161
The microphone is off.
161 The voice commands do not work well.
161 Bixby/Alexa answers although I did not call it.
161 I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
162 Voice recognition does not work with the Samsung Smart
Remote unlike other features. There is no response even if
the Voice Assistant button is pressed.
162
During voice recognition, the heavy load message appears
and the function does not work.
162 I want to see weather information of the desired area.
Other issues
163
The Product is hot.
163
The Product smells like plastic.
163
The settings are lost after 5 minutes or every time the
Product is turned off.
163 The Product is tilted to the side.
163 The stand is wobbly or crooked.
164
A POP (Product’s internal banner ad) appears on the screen.
164
The Product is making a popping noise.
164
The Product is making a humming noise.
164
The Product narrates the screen events in voice-over.
165
Q & A
Diagnosing Product operational issues
166
Self Diagnosis
167
Cannot select Signal Information in Self Diagnosis.
167 Reset Smart Hub
167 Reset picture
167 Reset sound
Getting Support
168 Finding the contact information for service
168
Getting support through Remote Management
168 Checking the Calibration Report
168 Requesting service