User Manual
Table Of Contents
- Contents
- Guide
- Connections
- Remote Control and Peripherals
- Smart Features
- Product Viewing
- Picture and Sound
- Using Intelligent Mode
- Adjusting the Picture Quality
- Changing the Picture Size and Position
- Setting the Viewing Environment for External Devices
- Playing games on an optimized screen
- Setting the Game Mode details
- Setting the Refresh Rate
- Setting the Response Time
- Setting the Adaptive-Sync
- Change Virtual Aim Point
- Setting the Core Lighting
- Setting the Game HDR
- Using Cable/Satellite Box Power Off Sync
- Setting the FreeSync
- Using Input Signal Plus
- Setting the USB Source
- Using USB-C Preference
- Using Auto Source Switch+
- Using HDMI Black Level
- Configuring a Sound Mode and Expert Settings
- Using the Sound Support Functions
- System and Support
- Using the Time Functions and the Timers
- Using the Power and Energy Saving Functions
- Updating the Product's Software
- Using the Parental Settings function
- Audio and Video Functions for the Visually or Hearing Impaired
- Running the accessibility functions
- Running Accessibility Shortcuts
- Enabling voice guides for the visually impaired
- Changing the volume, speed, pitch, and the Smart Monitor Background Volume of the Voice Guide
- The Product screen is turned off but audio continues
- White text on black background (high contrast)
- Setting the screen to black and white
- Inverting the screen color
- Enlarging the font (for the visually impaired)
- Learning about the remote control (for the visually impaired)
- Learning about the Product menu
- Showing captions
- Selecting the caption language
- Setting the digital caption related options
- Listening to the Product through Bluetooth devices (for the hearing impaired)
- Enlarging the sign language screen for the hearing impaired
- Configuring the repeat settings for remote control buttons
- App for the Visually Impaired (SeeColors App)
- Using Voice Assistants on the Product
- Using Other Functions
- Precautions and Notes
- Read Before Using Apps
- Read Before Using the Internet Function
- Read Before Playing Photo, Video, or Music Files
- Read Before Using Bluetooth Devices
- Licenses
- Installing the Software
- Troubleshooting
- Picture Issues
- The screen is flashing or has become dark
- The picture is not bright, or the picture colors do not look clear
- The picture colors look like black and white or do not look the way they should look
- The Product automatically turns off by itself
- The Product image does not look as good as it did in the store
- Displayed video looks blurry
- The picture is distorted
- There is a dotted line on the edge of the screen
- The picture won’t display in full screen
- The Caption function in the Product menu is deactivated
- Captions appear on the Product screen
- The HDR of the connected external device turns off
- Sound and Noise Issues
- How can I connect an audio device to the Product?
- There is no sound or the sound is too low at maximum volume.
- The picture is good but there is no sound.
- HDMI (ARC) is connected, and there is no sound.
- The speakers are making an odd sound.
- The sound is interrupted.
- Whenever a function is used on the Product or the channel is changed, the Product voices the activity. The Product explains in voice-over the video scenes displayed on the screen.
- The Product audio is not being played through the Sound bar or A/V receiver.
- The sound is not heard clearly.
- The volume of the external device cannot be adjusted.
- I want to turn off and on the Product and audio device at the same time.
- External Device Connectivity Issues
- The "Mode Not Supported" message appears.
- The video is OK but there is no audio.
- I want to connect to a PC and mobile device via screen mirroring.
- No screen appears when connecting the Product to an external device.
- I want to connect to a Bluetooth speaker.
- The PC screen does not appear or it flickers.
- A special key on the keyboard or mouse is entered automatically.
- The displayed image size does not fit the screen, the image colors are blurred, or the text does not appear clear.
- A computer has been connected, but the Expert Settings option is grayed out.
- Network Issues
- Anynet+ (HDMI-CEC) Issues
- What is Anynet+?
- Anynet+ does not work. The connected device is not displayed.
- I want to start Anynet+. I also want the connected devices to turn on when the Product is turned on.
- I want to exit Anynet+. It is inconvenient to turn on other devices because the Product also turns on. It is inconvenient because the connected devices (e.g. set-top box) turn off together.
- The message "Connecting to Anynet+ device..." or "Disconnecting from Anynet+ device" appears on the screen.
- The Anynet+ device won't play.
- Remote Control Issues
- Apps
- Media Files
- Voice Assistant Issues
- The voice commands do not work well.
- Bixby/Alexa answers although I did not call it.
- I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
- Voice recognition does not work with the Samsung Smart Remote unlike other features. There is no response even if the Voice Assistant button is pressed.
- During voice recognition, the heavy load message appears and the function does not work.
- I want to see weather information of the desired area.
- Other issues
- The Product is hot.
- The Product smells like plastic.
- The settings are lost after 5 minutes or every time the Product is turned off.
- The Product is tilted to the side.
- The stand is wobbly or crooked.
- A POP (Product’s internal banner ad) appears on the screen.
- The Product is making a popping noise.
- The Product is making a humming noise.
- The Product narrates the screen events in voice-over.
- Q & A
- Diagnosing Product operational issues
- Getting Support
- Picture Issues
- Accessibility Guidance
Using Anynet+ (HDMI-CEC)
Control an external device connected via Anynet+ (HDMI-CEC) with the remote control.
You can use the Product's remote control to control external devices that are connected to the Product by an HDMI
cable and that support Anynet+ (HDMI-CEC). Note that you can only set up and operate Anynet+ (HDMI-CEC) with
the remote control.
Connecting an external device through Anynet+ and using their menus
Menu Settings All Settings Connection External Device Manager Anynet+
(HDMI-CEC) Try Now
1.
Set Anynet+ (HDMI-CEC) to On.
2.
Connect an HDMI-CEC-compliant device to the Product.
3.
Turn on the connected external device.
The device is automatically connected to the Product. After the connection process is nished, you can access the
menu of the connected device using your Product remote and control the device.
The connecting process can take up to 2 minutes to complete.
Read before connecting an Anynet+ (HDMI-CEC) device
Anynet+ (HDMI-CEC)-enabled devices must be connected to the Product with an HDMI cable. Note that some HDMI cables
may not support Anynet+ (HDMI-CEC).
You can congure the Product's Universal Remote to control third-party cable boxes, Blu-ray players, and home theaters
that do not support HDMI-CEC. For more information, refer to "Controlling External Devices with a Samsung Remote
Control - Using the Universal Remote."
Anynet+ cannot be used to control external devices that do not support HDMI-CEC.
The Product remote control may not work under certain circumstances. If this occurs, set up the device as an Anynet+
(HDMI-CEC)-enabled device again.
Anynet+ (HDMI-CEC) works only with external devices that support HDMI-CEC, and when those devices are either in
standby mode or turned on.
Anynet+ (HDMI-CEC) can control up to 12 compliant external devices (up to 3 of the same type) except for home theaters.
Anynet+ (HDMI-CEC) can control only one home theater system.
To listen to 5.1 channel audio from an external device, connect the device to the Product via an HDMI cable and connect a
5.1 home theater system directly to the external device's digital audio output connector.
If an external device has been set up for both Anynet+ and a universal remote control, the device can be controlled only
with the universal remote control.
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