User Manual
Table Of Contents
- Contents
- Guide
- Connections
- Remote Control and Peripherals
- Smart Features
- Product Viewing
- Picture and Sound
- Using Intelligent Mode
- Adjusting the Picture Quality
- Changing the Picture Size and Position
- Setting the Viewing Environment for External Devices
- Playing games on an optimized screen
- Setting the Game Mode details
- Setting the Refresh Rate
- Setting the Response Time
- Setting the Adaptive-Sync
- Change Virtual Aim Point
- Setting the Core Lighting
- Setting the Game HDR
- Using Cable/Satellite Box Power Off Sync
- Setting the FreeSync
- Using Input Signal Plus
- Setting the USB Source
- Using USB-C Preference
- Using Auto Source Switch+
- Using HDMI Black Level
- Configuring a Sound Mode and Expert Settings
- Using the Sound Support Functions
- System and Support
- Using the Time Functions and the Timers
- Using the Power and Energy Saving Functions
- Updating the Product's Software
- Using the Parental Settings function
- Audio and Video Functions for the Visually or Hearing Impaired
- Running the accessibility functions
- Running Accessibility Shortcuts
- Enabling voice guides for the visually impaired
- Changing the volume, speed, pitch, and the Smart Monitor Background Volume of the Voice Guide
- The Product screen is turned off but audio continues
- White text on black background (high contrast)
- Setting the screen to black and white
- Inverting the screen color
- Enlarging the font (for the visually impaired)
- Learning about the remote control (for the visually impaired)
- Learning about the Product menu
- Showing captions
- Selecting the caption language
- Setting the digital caption related options
- Listening to the Product through Bluetooth devices (for the hearing impaired)
- Enlarging the sign language screen for the hearing impaired
- Configuring the repeat settings for remote control buttons
- App for the Visually Impaired (SeeColors App)
- Using Voice Assistants on the Product
- Using Other Functions
- Precautions and Notes
- Read Before Using Apps
- Read Before Using the Internet Function
- Read Before Playing Photo, Video, or Music Files
- Read Before Using Bluetooth Devices
- Licenses
- Installing the Software
- Troubleshooting
- Picture Issues
- The screen is flashing or has become dark
- The picture is not bright, or the picture colors do not look clear
- The picture colors look like black and white or do not look the way they should look
- The Product automatically turns off by itself
- The Product image does not look as good as it did in the store
- Displayed video looks blurry
- The picture is distorted
- There is a dotted line on the edge of the screen
- The picture won’t display in full screen
- The Caption function in the Product menu is deactivated
- Captions appear on the Product screen
- The HDR of the connected external device turns off
- Sound and Noise Issues
- How can I connect an audio device to the Product?
- There is no sound or the sound is too low at maximum volume.
- The picture is good but there is no sound.
- HDMI (ARC) is connected, and there is no sound.
- The speakers are making an odd sound.
- The sound is interrupted.
- Whenever a function is used on the Product or the channel is changed, the Product voices the activity. The Product explains in voice-over the video scenes displayed on the screen.
- The Product audio is not being played through the Sound bar or A/V receiver.
- The sound is not heard clearly.
- The volume of the external device cannot be adjusted.
- I want to turn off and on the Product and audio device at the same time.
- External Device Connectivity Issues
- The "Mode Not Supported" message appears.
- The video is OK but there is no audio.
- I want to connect to a PC and mobile device via screen mirroring.
- No screen appears when connecting the Product to an external device.
- I want to connect to a Bluetooth speaker.
- The PC screen does not appear or it flickers.
- A special key on the keyboard or mouse is entered automatically.
- The displayed image size does not fit the screen, the image colors are blurred, or the text does not appear clear.
- A computer has been connected, but the Expert Settings option is grayed out.
- Network Issues
- Anynet+ (HDMI-CEC) Issues
- What is Anynet+?
- Anynet+ does not work. The connected device is not displayed.
- I want to start Anynet+. I also want the connected devices to turn on when the Product is turned on.
- I want to exit Anynet+. It is inconvenient to turn on other devices because the Product also turns on. It is inconvenient because the connected devices (e.g. set-top box) turn off together.
- The message "Connecting to Anynet+ device..." or "Disconnecting from Anynet+ device" appears on the screen.
- The Anynet+ device won't play.
- Remote Control Issues
- Apps
- Media Files
- Voice Assistant Issues
- The voice commands do not work well.
- Bixby/Alexa answers although I did not call it.
- I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
- Voice recognition does not work with the Samsung Smart Remote unlike other features. There is no response even if the Voice Assistant button is pressed.
- During voice recognition, the heavy load message appears and the function does not work.
- I want to see weather information of the desired area.
- Other issues
- The Product is hot.
- The Product smells like plastic.
- The settings are lost after 5 minutes or every time the Product is turned off.
- The Product is tilted to the side.
- The stand is wobbly or crooked.
- A POP (Product’s internal banner ad) appears on the screen.
- The Product is making a popping noise.
- The Product is making a humming noise.
- The Product narrates the screen events in voice-over.
- Q & A
- Diagnosing Product operational issues
- Getting Support
- Picture Issues
- Accessibility Guidance
Troubleshooting
Picture Issues
116
The screen is ashing or has become dark
116 The picture is not bright, or the picture colors do not look
clear
117 The picture colors look like black and white or do not look
the way they should look
118 The Product automatically turns off by itself
118 The Product image does not look as good as it did in the
store
119
Displayed video looks blurry
119
The picture is distorted
119
There is a dotted line on the edge of the screen
120 The picture won’t display in full screen
120 The Caption function in the Product menu is deactivated
120
Captions appear on the Product screen
120
The HDR of the connected external device turns off
Sound and Noise Issues
121 How can I connect an audio device to the Product?
121 There is no sound or the sound is too low at maximum
volume.
121
The picture is good but there is no sound.
122
HDMI (ARC) is connected, and there is no sound.
122
The speakers are making an odd sound.
122
The sound is interrupted.
122
Whenever a function is used on the Product or the channel
is changed, the Product voices the activity. The Product
explains in voice-over the video scenes displayed on the
screen.
123 The Product audio is not being played through the Sound
bar or A/V receiver.
123 The sound is not heard clearly.
123 The volume of the external device cannot be adjusted.
123 I want to turn off and on the Product and audio device at the
same time.
External Device Connectivity Issues
124
The "Mode Not Supported" message appears.
124 The video is OK but there is no audio.
124
I want to connect to a PC and mobile device via screen
mirroring.
125 No screen appears when connecting the Product to an
external device.
125 I want to connect to a Bluetooth speaker.
125
The PC screen does not appear or it ickers.
126
A special key on the keyboard or mouse is entered
automatically.
126 The displayed image size does not t the screen, the image
colors are blurred, or the text does not appear clear.
126
A computer has been connected, but the Expert Settings
option is grayed out.
Network Issues
127
Wireless network connection failed. Unable to connect to a
wireless access point. Unable to connect to the network.
Anynet+ (HDMI-CEC) Issues
128
What is Anynet+?
128
Anynet+ does not work. The connected device is not
displayed.
129
I want to start Anynet+. I also want the connected devices to
turn on when the Product is turned on.
129 I want to exit Anynet+. It is inconvenient to turn on other
devices because the Product also turns on. It is inconvenient
because the connected devices (e.g. set-top box) turn off
together.
129 The message "Connecting to Anynet+ device..." or
"Disconnecting from Anynet+ device" appears on the screen.
129 The Anynet+ device won't play.
Remote Control Issues
130
The remote control does not work.
130
External devices cannot be operated with the Product
remote control.
130
When I turn on the product with the remote control, another
device is also turned on.
Apps
131 I launched an app, but it's in a different language. How can I
change the language?
131 The app does not work properly. Its image quality is poor.
131 The Smart Hub Home Screen keeps appearing whenever you
turn on the Product.