User Manual
Table Of Contents
- Contents
- Guide
- Connections
- Remote Control and Peripherals
- Smart Features
- Product Viewing
- Picture and Sound
- Using Intelligent Mode
- Adjusting the Picture Quality
- Changing the Picture Size and Position
- Setting the Viewing Environment for External Devices
- Playing games on an optimized screen
- Setting the Game Mode details
- Setting the Refresh Rate
- Setting the Response Time
- Setting the Adaptive-Sync
- Change Virtual Aim Point
- Setting the Core Lighting
- Setting the Game HDR
- Using Cable/Satellite Box Power Off Sync
- Setting the FreeSync
- Using Input Signal Plus
- Setting the USB Source
- Using USB-C Preference
- Using Auto Source Switch+
- Using HDMI Black Level
- Configuring a Sound Mode and Expert Settings
- Using the Sound Support Functions
- System and Support
- Using the Time Functions and the Timers
- Using the Power and Energy Saving Functions
- Updating the Product's Software
- Using the Parental Settings function
- Audio and Video Functions for the Visually or Hearing Impaired
- Running the accessibility functions
- Running Accessibility Shortcuts
- Enabling voice guides for the visually impaired
- Changing the volume, speed, pitch, and the Smart Monitor Background Volume of the Voice Guide
- The Product screen is turned off but audio continues
- White text on black background (high contrast)
- Setting the screen to black and white
- Inverting the screen color
- Enlarging the font (for the visually impaired)
- Learning about the remote control (for the visually impaired)
- Learning about the Product menu
- Showing captions
- Selecting the caption language
- Setting the digital caption related options
- Listening to the Product through Bluetooth devices (for the hearing impaired)
- Enlarging the sign language screen for the hearing impaired
- Configuring the repeat settings for remote control buttons
- App for the Visually Impaired (SeeColors App)
- Using Voice Assistants on the Product
- Using Other Functions
- Precautions and Notes
- Read Before Using Apps
- Read Before Using the Internet Function
- Read Before Playing Photo, Video, or Music Files
- Read Before Using Bluetooth Devices
- Licenses
- Installing the Software
- Troubleshooting
- Picture Issues
- The screen is flashing or has become dark
- The picture is not bright, or the picture colors do not look clear
- The picture colors look like black and white or do not look the way they should look
- The Product automatically turns off by itself
- The Product image does not look as good as it did in the store
- Displayed video looks blurry
- The picture is distorted
- There is a dotted line on the edge of the screen
- The picture won’t display in full screen
- The Caption function in the Product menu is deactivated
- Captions appear on the Product screen
- The HDR of the connected external device turns off
- Sound and Noise Issues
- How can I connect an audio device to the Product?
- There is no sound or the sound is too low at maximum volume.
- The picture is good but there is no sound.
- HDMI (ARC) is connected, and there is no sound.
- The speakers are making an odd sound.
- The sound is interrupted.
- Whenever a function is used on the Product or the channel is changed, the Product voices the activity. The Product explains in voice-over the video scenes displayed on the screen.
- The Product audio is not being played through the Sound bar or A/V receiver.
- The sound is not heard clearly.
- The volume of the external device cannot be adjusted.
- I want to turn off and on the Product and audio device at the same time.
- External Device Connectivity Issues
- The "Mode Not Supported" message appears.
- The video is OK but there is no audio.
- I want to connect to a PC and mobile device via screen mirroring.
- No screen appears when connecting the Product to an external device.
- I want to connect to a Bluetooth speaker.
- The PC screen does not appear or it flickers.
- A special key on the keyboard or mouse is entered automatically.
- The displayed image size does not fit the screen, the image colors are blurred, or the text does not appear clear.
- A computer has been connected, but the Expert Settings option is grayed out.
- Network Issues
- Anynet+ (HDMI-CEC) Issues
- What is Anynet+?
- Anynet+ does not work. The connected device is not displayed.
- I want to start Anynet+. I also want the connected devices to turn on when the Product is turned on.
- I want to exit Anynet+. It is inconvenient to turn on other devices because the Product also turns on. It is inconvenient because the connected devices (e.g. set-top box) turn off together.
- The message "Connecting to Anynet+ device..." or "Disconnecting from Anynet+ device" appears on the screen.
- The Anynet+ device won't play.
- Remote Control Issues
- Apps
- Media Files
- Voice Assistant Issues
- The voice commands do not work well.
- Bixby/Alexa answers although I did not call it.
- I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
- Voice recognition does not work with the Samsung Smart Remote unlike other features. There is no response even if the Voice Assistant button is pressed.
- During voice recognition, the heavy load message appears and the function does not work.
- I want to see weather information of the desired area.
- Other issues
- The Product is hot.
- The Product smells like plastic.
- The settings are lost after 5 minutes or every time the Product is turned off.
- The Product is tilted to the side.
- The stand is wobbly or crooked.
- A POP (Product’s internal banner ad) appears on the screen.
- The Product is making a popping noise.
- The Product is making a humming noise.
- The Product narrates the screen events in voice-over.
- Q & A
- Diagnosing Product operational issues
- Getting Support
- Picture Issues
- Accessibility Guidance
Media Files
132 Some les are interrupted during playback.
132
Some les can't be played.
Voice Assistant Issues
133 The voice commands do not work well.
133
Bixby/Alexa answers although I did not call it.
133
I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
134
Voice recognition does not work with the Samsung Smart
Remote unlike other features. There is no response even if
the Voice Assistant button is pressed.
134
During voice recognition, the heavy load message appears
and the function does not work.
134
I want to see weather information of the desired area.
Other issues
135 The Product is hot.
135 The Product smells like plastic.
135
The settings are lost after 5 minutes or every time the
Product is turned off.
135
The Product is tilted to the side.
135
The stand is wobbly or crooked.
136 A POP (Product’s internal banner ad) appears on the screen.
136 The Product is making a popping noise.
136 The Product is making a humming noise.
136 The Product narrates the screen events in voice-over.
137
Q & A
Diagnosing Product operational issues
138
Self Diagnosis
139
Cannot select Signal Information in Self Diagnosis.
139
Reset Smart Hub
139
Reset picture
139
Reset sound
Getting Support
140 Finding the contact information for service
140 Getting support through Remote Management
140 Checking the Calibration Report
140 Requesting service