Installation Manual

21
ENGLISH
Troubleshooting
Check the following before requesting a service from the Service Centre.
Symptom Measure
The installed SmartThings app cannot access
the air conditioner.
• Make sure you have connected the air conditioner to a wireless
router.
I cannot log in with my Samsung account.
• Try recovering your ID and password from the Samsung account
page.
Adding
device(s)
A failure message appears
while adding devices.
• This may fail temporarily due to the distance from the router or
some interferences. Try again later.
I found a failure message in 0
to 1 percent of device addition
process.
• You can add device units only in AP search state.
Check that both the power LED and Wi-Fi setup LED are turned
on. Otherwise, press and hold the AP button for over 5 seconds to
activate the AP search.
• You cannot add any device without deleting it once the device
has already been added to the SmartThings app. To add the
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process.
I found a failure message in
99 percent of device addition
process.
• If you are using a Samsung smartphone, the server may not be
connected temporarily. Turn off and on the power of the Wi-Fi Kit,
launch the SmartThings app again, and then try adding a device
again.
• If your phone is not a Samsung product, check that you have
entered a wrong Wi-Fi password. Try adding devices again.
The app displays an
authorization failure before
pressing the user agreement
button.
• Check whether there are any Wi-Fi Kits already added to the
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them and try again.
The app displays an
authorization failure on the
user agreement screen.
• You must press the AP button within 1 minute. Try adding devices
again.
The screen requests to
initialize the user account.
• This happens when the user has already added devices. Follow
the instructions provided in the SmartThings app.
The power LED and Wi-Fi connection LED are
blinking.
• The communication between the Wi-Fi Kit and indoor/outdoor
units is unstable. Check the communication cables for indoor and
outdoor units or check the central control option for indoor units.
After adding a device, the SmartThings app
displays the disconnection event.
• This happens when a device is being added to the server or it is
temporarily disconnected from the router. End the SmartThings
app and then launch it again.
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