Owner's Manual

26 English
Troubleshooting and information code
Troubleshooting and information code
Problem Cause Action
There is electricity
coming from the
oven.
The power or power
socket is not properly
grounded.
Make sure the power and
power socket are properly
grounded.
1. Water drips.
2. Steam emits
through a
door crack.
3. Water remains
in the oven.
There may be water or
steam in some cases
depending on the food.
This is not an oven
malfunction.
Let the oven cool and then
wipe with a dry dish towel.
The brightness
inside the oven
varies.
Brightness changes
depending on power
output changes according
to function.
Power output changes during
cooking are not malfunctions.
This is not an oven
malfunction.
Cooking is
nished, but the
cooling fan is still
running.
To ventilate the oven, the
cooling fan continues to
run for about 3 minutes
after cooking is complete.
This is not an oven
malfunction.
Turntable
While turning, the
turntable comes
out of place or
stops turning.
There is no roller ring,
or the roller ring is not
properly in place.
Install the roller ring and then
try again.
The turn table
drags while
turning.
The roller ring is not
properly in place, there
is too much food, or the
container is too large and
touches the inside of the
microwave.
Adjust the amount of food and
do not use containers that are
too large.
Problem Cause Action
The turn table
rattles while
turning and is
noisy.
Food residue is stuck to
the bottom of the oven.
Remove any food residue
stuck to the bottom of the
oven.
NOTE
If the above guidelines do not enable you to solve the problem, then contact your
local SAMSUNG customer service centre.
Please have the following information read;
• The model and serial numbers, normally printed on the rear of the oven
• Your warranty details
• A clear description of the problem
Then contact your local dealer or SAMSUNG aftersales service.
Information code
Check code Cause Action
C-d0
Control buttons are
pressed over 10 seconds.
Clean the keys and check if
there is water on the surface
around key. If it occurs again,
turn off the microwave
oven over 30 seconds
and try setting again. If it
appears again, call your local
SAMSUNG Customer Care
Centre.
NOTE
If the above guidelines do not enable you to solve the problem, then contact your
local SAMSUNG customer service centre.
MS23J5133AM_GC_DE68-04328U-00_EN.indd 26 6/15/2018 11:39:14 AM