Use and Care Manual

65_ troubleshooting
troubleshooting
TROUBLESHOOTING
Samsung works hard to ensure that you don’t have problems with your new electric range. If you run into
unexpected trouble, look first for a solution in the table below. If, after trying the suggested solution, you’re
still having trouble, call Samsung at 1-800-SAMSUNG (1-800-726-7864).
PROBLEM POSSIBLE CAUSE SOLUTION
The range is not
level.
The appliance has been installed
improperly.
• Place the oven rack in the center of the
oven. Place a level on the oven rack.
Adjust the leveling legs at the base of the
range until the oven rack is level.
• Insure the floor is level and strong and
stable enough to adequately support the
range.
The floor is sagging or sloping.
• Contact a carpenter to correct the situation.
The kitchen cabinets are not
properly aligned and make the
range appear to be not level.
• Insure the cabinets are square and provide
sucient room for installation.
The appliance
must be accessed
for servicing and
cannot be moved
easily.
The kitchen cabinets are not
square and built too tightly in to the
appliance.
• Contact a builder or installer to make the
appliance accessible.
Carpet is interfering with
movement of the range.
• Provide sucient space so the range can
be lifted over the carpet.
The oven control
beeps and displays
an error code.
You have a function error code.
CODE CAUSE
E-21 Oven sensor opened
E-22 Oven sensor shorted
E-24 Oven heating over
E-2E Temp probe error
E-0E Door locking error
E-83 Communication error
-tE- Communication error
(Touch)
• Press OVEN OFF and restart the oven.
Ifthe problem persists, disconnect all
power to the range for at least 30seconds
and then reconnect the power. If this does
not solve the problem, call for service.
The surface units
will not maintain
a rolling boil or
will not cook fast
enough.
You may be using inappropriate
cookware.
• Use pans which are flat and match the
diameter of the surface unit selected.
In some areas, the power (voltage)
may be low.
• Cover the pan with a lid until the desired
heat is obtained.
The surface units
will not turn on.
A fuse in your home may be blown
or the circuit breaker tripped.
• Replace the fuse or reset the circuit
breaker.
The cooktop controls are set
improperly.
• Check to see the correct control is set for
the surface unit you are using.
The surface unit
stops glowing when
changed to a lower
setting.
This is normal. The unit is still on and hot.
(IB_Better)NE58F9500SS_DG68-00499A_EN_130425.indd 65 2013-04-25 �� 4:36:24