Owner Manual

46 English
Troubleshooting
Troubleshooting
Problem Possible cause Solution
The appliance will
not turn on.
The appliance is not
completely plugged into
the electrical outlet or a
fuse in your home may be
blown or the circuit breaker
tripped.
Make sure the power cord
is plugged into a live,
properly grounded outlet.
Check the fuse and circuit
breakers.
Incomplete service wiring. Call for service.
Power outage. Check to see if the house
lights will turn on. If
required, call your local
electric company for
service.
The oven smokes
excessively during
broiling.
The oven controls have not
been set properly.
Refer to the section on
using the broiler starting on
page 30.
The meat has been placed
too close to the element.
Reposition the rack to
provide proper clearance
between the meat and the
element. Preheat the broil
element for searing.
The meat has not been
properly prepared.
Remove the excess fat
from the meat. Cut away
fatty edges that may curl,
leaving the lean intact.
Grease has built up on oven
surfaces.
Regular cleaning is
necessary when broiling
frequently.
Problem Possible cause Solution
Food does not bake
or roast properly.
The oven controls have not
been set correctly.
See the chapter on
operating the oven starting
on page 25.
The oven rack has been
positioned incorrectly or is
not level.
See the section on using the
oven racks on page 28.
Incorrect cookware or
cookware of improper size
is being used.
The oven sensor needs to
be adjusted.
See the section on adjusting
the thermostat on page
32.
Food does not broil
properly.
The serving size may not be
appropriate.
Refer to the cooking guide
for serving sizes on page
30, and then try again.
The rack has not been
properly positioned.
See the broiling
recommendation guide on
page 30.
The cookware is not suited
for broiling.
Use suitable cookware.
In some areas, the power
(voltage) may be low.
• Preheat the broil
element for 10
minutes.
• See the broiling
recommendation guide
on page 30.
The oven
temperature is too
hot or too cold.
The oven sensor needs to
be adjusted.
See the section on adjusting
the thermostat on page
32.
NE58R9311SS_AA_DG68-01177A-00_EN.indd 46 2019-06-13  12:05:04