Owner Manual

English 47
Troubleshooting
Problem Possible cause Solution
Steam is coming
out of the vent.
When using steam clean,
it is normal to see steam
coming out of the oven
vent.
This is normal operation,
and not a system failure.
Use the range as usual.
As the number of racks
or amount of food being
cooked increases, the
amount of visible steam
will increase.
A burning or oily
odor is coming
from the vent.
This is normal in a new
oven and will disappear in
time.
• To speed the process,
set a self-cleaning cycle
for a minimum of 3
hours.
• See the section on self-
cleaning on page 34.
Strong odor. An odor coming from the
insulation around the inside
of the oven is normal for
the rst few times the oven
is used.
Operate the oven empty on
the bake setting at 400 °F
for 1 hour.
Oven racks are
difcult to slide.
The shiny, silver-colored
racks were cleaned in a
self-cleaning cycle.
Apply a small amount of
vegetable oil to a paper
towel and wipe the edges
of the oven racks with the
paper towel.
Problem Possible cause Solution
The oven will not
self-clean.
The oven temperature is
too high to start a self-clean
operation.
Allow the range to cool and
then reset the controls.
The oven controls have
been set incorrectly.
See the section on self-
cleaning on page 34.
A self-cleaning cycle cannot
be started if the oven
lockout feature has been
activated or if a radiant
surface element is on.
Deactivate the oven lockout
(see page 33). Make sure
all surface elements are
turned off.
Excessive smoking
during a self-
cleaning cycle.
There is excessive soiling in
the oven.
Press OVEN OFF. Open the
windows to rid the room of
smoke. Wait until the self-
cleaning cycle is cancelled.
Wipe up the excessive soil
and then start the self-
cleaning cycle again.
The oven door will
not open after a
self-cleaning cycle.
The oven is too hot. Allow the oven to cool.
The oven is not
clean after a self-
cleaning cycle.
The oven controls were not
set correctly.
See the section on self-
cleaning on page 34.
The oven was heavily
soiled.
Wipe up heavy spillovers
before starting the self-
cleaning cycle. Heavily
soiled ovens may need to
be self-cleaned again or for
a longer period of time.
NE58R9311SS_AA_DG68-01177A-00_EN.indd 47 2019-06-13  12:05:05