User Manual

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Troubleshooting
Troubleshooting
Displayed
Code
Possible cause Solution
C-20
The oven sensor is open when
the oven is operating.
Press OVEN OFF and restart the
oven. If the problem persists,
disconnect all power to the
range for at least 30 seconds
and then reconnect the power. If
this does not solve the problem,
call for service.
The oven sensor is short when
the oven is operating.
C-21
This code occurs if the internal
temperature rises abnormally
high.
C-30
The PCB sensor is open when
the oven is operating.
The PCB sensor is short when
the oven is operating.
C-31
This code occurs if the PCB
temperature rises abnormally
high.
Call for service
bAd LinE
This error message appears
if the power cord is installed
improperly.
If the power connection is
plugged in improperly, “bAd
LinE” appears on the display.
Reconnect the power connection
properly, and the message
disappears.
DRAWER
Problem Possible cause Solution
The drawer does
not slide smoothly
or drags.
The drawer is out of
alignment.
Fully extend the drawer
and push it all the way in.
See the page 42.
The drawer is over-loaded
or the load is unbalanced.
Reduce weight. Redistribute
drawer contents.
Information codes
OVEN
Displayed
Code
Possible cause Solution
C-d0
This code occurs if the control
key is short for 1 minute.
Press OVEN OFF and restart the
oven. If the problem persists,
disconnect all power to the
range for at least 30 seconds
and then reconnect the power. If
this does not solve the problem,
call for service.
C-d1
This code occurs if the door lock
is mispositioned.
C-F0
This code occurs if
communication between
the Main and Sub PBA is
interrupted.
C-F2
This code occurs if
communication between the
Main and Touch is interrupted.
NE58R9311SS_AA_DG68-01177A-00_EN.indd 48 2019-06-13  12:05:05