User Manual

English 49
Troubleshooting
Problem Possible cause Solution
Areas of
discoloration on the
cooktop.
Food spillover was not
cleaned.
Refer to the section on the
care and cleaning of the
glass cooktop on page 43.
The surface is hot and the
model features a light-
colored cooktop.
This is normal. The surface
may appear discolored
when it is hot. This is
temporary and will
disappear as the glass
cools.
The surface unit
frequently cycles
on and off.
The element will cycle on
and off to maintain the
power setting.
This is normal operation,
and not a system failure.
Use the range as usual.
The surface unit
stops glowing when
changed to a lower
setting.
This is normal. The unit is still on and hot.
Problem Possible cause Solution
Scratches or
abrasions on the
cooktop surface.
The cooktop is being
cleaned improperly.
Scratches are not
removable. Tiny scratches
will become less visible in
time as a result of cleaning.
Use ceramic glass top
cleaning cream. Do not
use chemical or corrosive
agents. These agents may
damage the surface of the
product.
Cookware with rough
bottoms was used on the
cooktop or there were
coarse particles (e.g., salt or
sand) present between the
cookware and the surface
of the cooktop.
To avoid scratches, follow
the recommended cleaning
procedures. Make sure
cookware bottoms are
clean before use, and use
cookware with smooth
bottoms.
Cookware has been slid
across the cooktop surface.
Brown streaks or
specks.
Boilovers have been cooked
onto the surface.
• Wait until the surface
cools down. Then,
use a single-edge
razor-blade scraper at
approximately a 45°
angle against the glass
surface to remove the
soil.
• See the section on the
care and cleaning of
the glass cooktop on
page 43.
NE63T811_AA_DG68-01212A-00_EN.indd 49 2020-03-24  7:09:54