User Manual

English 57
Troubleshooting
Problem Possible cause Solution
Brown streaks or
specks.
Boilovers have been cooked
onto the surface.
• Wait until the surface
cools down. Then,
use a single-edge
razor-blade scraper at
approximately a 45°
angle against the glass
surface to remove the
soil.
• See the section on the
care and cleaning of
the glass cooktop on
page 51.
Areas of
discoloration with
metallic sheen.
Mineral deposits from
water and food have been
left on the surface of the
cooktop.
• Remove using a
ceramic-glass cooktop
cleaning cream.
• Use cookware with
clean, dry bottoms.
Clean the cooktop with
a ceramic cleaning
agent regularly every
week.
"Cracking" or
"popping" sound.
This is the sound of the
metal heating and cooling
during both the cooking
and self-cleaning functions.
This is normal operation,
and not a system failure.
Use the range as usual.
OVEN
Problem Possible cause Solution
The oven will
not turn on.
The range is not completely
plugged into the electrical
outlet.
Make sure the electrical
plug is inserted into a live,
properly grounded outlet.
A fuse in your home may be
blown or a circuit breaker
may have tripped.
Replace the fuse or reset the
circuit breaker.
The oven controls have been
set improperly.
See the chapter on operating
the oven starting on page 28.
The oven is too hot. Allow the oven to cool.
Incomplete service wiring. Call for service.
Power outage. Check to see if the house
lights will turn on. If
necessary, call your local
electric company for service.
The oven light
will not turn
on.
The light bulb is loose or
defective.
Tighten or replace the bulb.
The switch operating the light
is broken.
Call for service.
The appliance
will not turn
on.
The appliance is not
completely plugged into the
electrical outlet or a fuse in
your home may be blown or
a circuit breaker may have
tripped.
Make sure the power cord is
plugged into a live, properly
grounded outlet. Check the
fuse and circuit breakers.
Incomplete service wiring. Call for service.
Power outage. Check to see if the house
lights will turn on. If
necessary, call your local
electric company for service.
NE63T8711_AA_DG68-01209A-00_EN.indd 57 3/27/2020 12:44:14 PM