Service manual

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NP540U3C

Lotus-13R-TSP

SERVICE

MANUAL

540U3CContents

1.Precaution

2.Introduction

3.DesassemblyandReassembly

4.Troubleshooting

5.SystemWireDiagram

RefertotheservicemanualintheGSPN(seetherearcover)formoreinformation.

Summary of content (87 pages)

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NP540U3C Lotus-13R-TSP SERVICE MANUAL 540U3C Contents 1. Precaution 2. Introduction 3. Desassembly and Reassembly 4. Trouble shooting 5. System Wire Diagram Refer to the service manual in the GSPN (see the rear cover) for more information.
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Contents Contents 1. 2. 3. 4. Precaution........................................................................................................................................ 1 − 1 1.1. General After-Sales Service Precautions....................................................................................... 1 − 1 1.2. Safety Precautions ................................................................................................................... 1 − 2 1.3. Ground .......................
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1. Precaution 1. Precaution 1.1. General After-Sales Service Precautions 1) Do not let customers repair the product themselves.. › There is a danger of injury and the product life time may be shortened. 2) Make sure to disconnect the power cord from the wall outlet before repairing the product (especially for after-sales service of electric parts). › There is a danger of electric shock. 3) Do not let customers plug several electric home appliances into a single wall outlet at the same time.
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1. Precaution 1.2. Safety Precautions 1) EMI This device has been registered regarding EMI for residential use. It can be used in all areas. 2) Circuit Test (Logic Test) Precautions The LSI and MSI used in this product are semiconductor integrated circuits based on MOS-FET or CMOS. Since these types of devices are highly susceptible to static electricity or current leakage, an isolation break may be caused. Therefore read and follow the instructions below.
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1. Precaution 1.3. Ground The product must be grounded to protect it from static electricity and other dangers. When using a multitap, please use a multi tap with a ground terminal only. If you use a 220V wall outlet with a ground terminal, you do not need to ground it additionally. Avoid using wall outlets if they are not grounded even if they have a ground terminal. To ground the product, connect the ground to an exclusive ground terminal or metal water pipe.
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1. Precaution 1.4. Static Electricity Precautions Many parts of the system are susceptible to static electricity. Using an electrostatic discharge (ESD) device is very important for the safety of the user and the user's surroundings. Using an ESD device increases the probability of a successful repair and lowers the expenses for damaged parts. To prevent static electricity, follow the instructions below. 1) Perform the repair in a location without static electricity.
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2. Introduction 2.2. Specification Processor* and Motherboard CPU Intel® IvyBridge Processor i3 3217U 1.50Hz, 3 MB Intel® IvyBridge Processor i5 3317U 1.70Hz, 3 MB (Up to 2.6 GHz) Intel® IvyBridge Processor i7 3517U 1.9GHz, 4 MB (Up to 3 GHz) - Max Spec Cache L3:3~4MB Chipset Intel HM76 BIOS 64 Mbit SPI flash, upgradeable Thermal Design (TDP) MAX.17W Memory* Maximum Capacity MAX.
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2. Introduction Max. resolution for VGA Max resolution of 2560x 1600 at 60Hz at 85Hz refresh rate (ext.) Supported resolution (640x480,800x600, 1024x768, 1152x864, 1280x800,1280x960,1280x1024, 1400x1050,1440x900,1600x1024,1600x1200, 1680x1050, 1920x1200, 1920x1440, 2560x1600) [Ext.monitor resolutions supported by EDID information] Max. resolution for HDMI Support v1.4a compliant / a resolution of 1920x1200 pixels with 32-bit color at 60 Hz Max.
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2. Introduction Capacity 128GB(Max.256GB) Network Tools LAN Integrated 10/100/1000 Mbps Ethernet Controller RTL8111E Vendor Realtek Features RJ45 Output Wireless LAN Jackson Peak2 2x2 Combo (BA59-03294A) * WiDi Support Module 802.11a/g/n 2x2 WLAN and BT4.0 (BLE , BT3.0 +HS) Type Mini Card half size Interface WLAN(PCI-E), BT(USB2.0) Chipset Intel Centrino Advanced-N 6235 Max.
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2. Introduction Specification Travel length : 1.5 mm, height : 3.9 mm, Pitch : 19.05mm Key numbers 80 - key (US,KOR,RUS,SEK) 81- Key (UK,FRA, GER, SPA, ITA ) Num Keypad N/A Touchpad Standard Touchpad with 2 buttons (with gesture function), 99.0 x 53.0 LED Indicator Power, AC-in / battery, HDD, WLAN Security Solutions TPM(Option) Trusted Platform Module 1.2 Interface LPC Controller SLB 9635 TT 1.
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2. Introduction 2.7. Software ItmName Heci(Chief River,SWDESC)_Package 8.1.0.1248 for Win8(8.1.0.1248 ) Touchpad- Elan - (11.7.2.1_WHQL) Namuga 1.3M(HD) Camera 6.5x56x3.1T FPC (SC-13HDL11431N)(-) Namuga 1.3M(HD) Camera 6.5x56x3.1T FPC LED VE (SC-13HDL12131N)(-) QCA Bluetooth Driver Win8- (8.0.0.206) QCA WLAN Driver Win8- (10.0.0.75 WHQL) Intel Bluetooth Driver (Win8)(2.5_PV2) Intel WLAN Driver (e64)(15.5.0.42 PV HF1 BTHS MWT) ExpressCache (for x64)(1.0.92.0) Win 8 64bit Professional(v.
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2. Introduction ItmName RepubblicaTV for Metro PagineGialle for Metro Rai.
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2. Introduction Software — Previous/New ※ For more information, product descriptions and installation training manuals refer to Chap.1 Development Stage Information ※ Consultation of development stage (Known Issue&spec) Please refer that [Consulting Script]->[Consultation]. 2-40 Copyright© 1995-2012 SAMSUNG. All rights reserved.
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3. Desassembly and Reassembly 3. Desassembly and Reassembly 3.1. MainSystem CAUTION ※ Make sure to separate the AC adapter before disassembling the system. 3. mini SSD card (mSATA) At first disassemble screw(red circle) change mini SSD card module 1. 1.memory door disassembling - After removing 1 screw up to the remove the memory door. 4. Cover disassembling < Picture of system which remove memory door. > - Remove 8 screws for removing Bottom. - 3 Red Circle : Careful! The hook can be broken.
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3. Desassembly and Reassembly 5. Battery disassembling -Remove 5 (Red circle) Screw, and take out Battery Jack from the connector. 9. DC jack cable disassembling - DC jack cable(Red Square) Pull and remove it. 10. Memory disassembling - Loosen both sides of the hook to remove the memory. 6. WLAN disassembling -After removing 1 screw (Red circle) up to the remove the Wlan. 7. KBD Membrain TP SUB FFC disassembling - KBD Membrain TP SUB FFC is separated by pulling to the top. 8.
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4. Trouble shooting 4. Trouble shooting 4.1. General spec Tools used for repairing the product • System Diagnostics Disk • MS-DOS Booting Disk • System Diagnostics Card • Screwdrivers (+, —) • Tweezers • Multi-meter • Oscilloscope / Logic Analyzer Replace Units (FRU: Field Replaceable Unit) • DDR3 RAM Module (1 slot) • 7mmH SATA 2.
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4. Trouble shooting 4.2. Debugging Flow Chart Debugging Flow of our company computer product does same as between product universally. Refer to attachment Debugging Flowchart more content. ※Training manual how to use the side of the fault diagnosis please refer. 4-2 Copyright© 1995-2012 SAMSUNG. All rights reserved.
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4. Trouble shooting 4.3. Hardware Troubleshooting 4.3.1. LCD #1. The screen is dark or the colors of the screen are distorted. Check the connection status - LCD Module LCD Cable - LCD Cable and Main board LCD Connector 1 →Connect Cable and Connector perfectly 2 Replace the LCD Ass’y Defectiveness confirmation Check if there is a part of the LCD that is bent or broken due to impact 3 →Replace the LCD Ass’y #2. No picture appears on the screen.
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4. Trouble shooting 4.3.2. Main System #1. The system is not turned on. Check if the AC adapter LED is lit and if the adapter is properly connected to the system. Check the adapter LED. If the AC adapter is not connected, check the charge status of the battery. Even if the battery is charged, if the remaining battery charge is too low, the system may not be turned on. Inner Cell Battery type 1 2 Can’t check external meter Check if there are any alien substances in the Power switch.
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4. Trouble shooting #3. There is no sound from the speaker. (Insert the figure of the audio jacks so that the reader can check via the figure.) Check if the sound is muted after booting up Windows. →Fn + F6 (Mute cancellation) 1 →Fn Lock enable + F6 Control panel confirmation. →Speaker Setting. 2 Check the connection status of the speaker cable and check if the speaker is out of order. 3 Check if there is a magnetic object near the speaker. 4 5 Replace Main Board. *Check if it is out of order. #4.
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4. Trouble shooting #5. external/Internal microphone does not work normally. 1 2 3 4 Check the audio driver settings and change them if necessary. Check the connection status of the MIC connector and check if the speaker is out of order. *Check if it is out of order. Check the Mic jack. Replace Main Board. *Check if it is out of order. #6. HDMI port does not work normally. System manager confirmation . (Video / Sound / Controller confirmation) 1 →HDMI driver Re-install.
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4. Trouble shooting #8. Touch Pad does not work normally. 1 Check the connection status of Touch Pad FFC. 2 Check the connection status of Touch Pad I/F B'D. 3 Check the connection status of Touch Pad Module. Replace Touch-Pad Module. 4 #9. Battery problems. Check if the AC adapter →Replace suitable Adapter (40W/60W) 1 2 Confirms a battery defective yes or no. *Battery Check reference. 3 Replace Main board *Check if it is out of order. #10. Camera does not work normally.
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4. Trouble shooting #12. The Fan does not work normally. 1 Check the system by using SAFC(Samsung Advanced Fan Control)program. *Tool Program referance Check the connection status of Heat sink è Screw fixation 7EA 2 3 Check the connection status of FAN 4 Replace FAN *Check if it is out of order. 5 Replace Main Board. *Check if it is out of order. #13. TSP function is abnormal , or does not work.
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4. Trouble shooting 4.4. Diagnosis application WinDiag4 ※Training manual how to use the side of the fault diagnosis please refer. 1) WinDiag4 is a Diagnostic tool that tests overall computer’s H/Ws and functions for Windows 7. 2) Precondition : UAC(User Account Control) should be disabled. 3) Installation : When you double-click SvcDiag.bat file, this program will be installed in C:\WinDiag4. After installation, WinDiag4 will automatically start testing the system.
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4. Trouble shooting Pyxis ※Training manual how to use the side of the fault diagnosis please refer. 1) Pyxis is a software that diagnose computer’s H/W components in DOS environment. 2) How to use Pyxis - First, make Dos bootable USB memory or CD. - Copy all released files to the Dos bootable device. - After you boot using the Dos bootable device, Select the menu that you want to execute. 4-12 Copyright© 1995-2012 SAMSUNG. All rights reserved.
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4. Trouble shooting 4.5. Bios & Micom Update Set-up Method 1) DOS Mode Update a) Make a Dos booting disk -> Copy Packing file to Disk -> boot from DOS disk -> b) BIOS update: C:\>phlash16 xxx.wph/c /bbl c) MICOM update : C:\>up111m XXXX.bin d) Packing fie : C:\>XXXX.exe /s /c (XXXX.exe is the packing file merging BIOS and MICOM -> ABXX.exe) Inform to customer that it is not recommend to update BIOS and Micom in DOS mode. If not, it can cause fatal error.
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4. Trouble shooting 4.7. Battery Use time 1) Generally, the battery usage time in advertisements by notebook manufacturers refers to the maximum battery use time. Since the system specifications and the usage environment may differ, the user's battery usage time may differ from the advertisement even if there is no problem with the system. 2) Conditions for the company's maximum battery use time • Minimum LCD brightness, base system, the wireless LAN R/F is turned off, BatteryManager-Maximum Battery Mode.
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4. Trouble shooting 4.8. CPU FAN Control Checking CPU FAN 1) Check thermal Fan locked well 2) Check FAN cable plugged well 3) change FAN. 4-16 Copyright© 1995-2012 SAMSUNG. All rights reserved.
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4. Trouble shooting CPU Fan Control - One can turn the fan on & off and check the fan's operational conditions without system disassembly Pic (1) Fan off status Pic (2) Fan on status - SAFC's default setting is "Fan off" or "Minimum Fan Speed". - Press "ON" in "ON/OFF Control" Fan is turned on to maximum fan speed. - Press "OFF" in "ON/OFF Control" Fan returns to default setting. >Fan Voltage Measurement - Read Fan RPM indicated in SAFC.
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4. Trouble shooting 4.9. System Diagnosis System Diagnostics Card The Diagnostics Card shows the system operations during the POST (Power On Self Test) in a 2 digit hexadecimal number by connecting the cable to the 10 pin connector below the PCMCIA slot after separating the Top part. The card is used to evaluate the reason for the malfunction without disassembling the system when the system malfunctions and to test if the system operates normally after replacing a defective FRU.
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4. Trouble shooting 4.10. Hardware Upgrade HDD Upgrade Four screws (red circle) after removing ,Disconnect the cable from the connector FPC. mini SSD card Upgrade (mSATA SSD) - At first disassemble screw (red circle) change mini SSD card module. Copyright© 1995-2012 SAMSUNG. All rights reserved.
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GSPN (GLOBAL SERVICE PARTNER NETWORK) Area Web Site Europe, MENA, CIS, Africa https://gspn1.samsungcsportal.com E.Asia, W.Asia, China, Japan https://gspn2.samsungcsportal.com N.America, S.America https://gspn3.samsungcsportal.com This Service Manual is a property of Samsung Electronics Co.,Ltd. Any unauthorized use of Manual can be punished under applicable International and/or domestic law. © 2012 Samsung Electronics Co.,Ltd. All rights reserved. Printed in Korea Code No.