Operation Manual

130
Appendix > Before contacting a service center
Situation Suggested remedies
Your computer
cannot play videos
Depending on the software you use, video files
may not play. To play video files captured with
your camera, install and use the Intelli-studio
program on your computer. (p. 110)
Intelli-studio is not
functioning properly
• End Intelli-studio and restart the program.
• You cannot use Intelli-studio on Macintosh
computers.
Cannot set the DPOF
for RAW files
You cannot set the DPOF for RAW files.
Auto Focus does not
work
• Subject is not in focus. When the subject is
outside the AF area, shoot by moving the
subject inside the AF area and half pressing
[Shutter].
• Subject is too close. Step back from the
subject and shoot.
• The focus mode is set to MF. Switch the
mode to AF.
AEL feature does not
work
AEL feature does not work in M, i, t,
N, p, and s modes. Select another
mode to use this feature.
Lens does not work
• Ensure that the lens is properly mounted.
• Remove the lens from the camera and re-
mount it.
External flash or GPS
does not work
Ensure that the external device is properly
mounted and turned on.
Situation Suggested remedies
The date & time
settings screen
appears when you
power on the camera
• Set the date and time again.
• This screen appears when the camera’s
internal power source is completely
discharged. Insert a fully charged battery and
wait at least 72 hours in power off status for
the internal power source to be recharged.