User Manual(PC)

4 English
Samsung Smart Home
Samsung Smart Home
Problem Action
An information message
appears while Easy Connection
is in process.
• This may happen because of the distance
from the AP (router) or because of
electrical or non-electrical interference.
Try again in a moment.
My smartphone connected
to my range without any
problems but remote control is
not working.
• Make sure the Easy Connection icon is lit
on the range’s display panel. Press the
Smart Control button on the range if it is
not.
• Try restarting the Samsung Smart Home
app or reconnect your phone to your Wi-Fi
network.
• Unplug your router, wait at least one
minute, and plug it back in. Make sure the
router boots up completely before trying
to connect to your range. This process
might take few minutes.
The wireless network
connection failed.
• This product does not support the 5GHz
wireless band. Please use a router that
supports the 2.4GHz wireless band or a
dual band router that supports the 2.4GHz
and 5GHz bands.
DG68-00736A-01
Troubleshooting
If you encounter a problem with the product, review the table below and try the
suggestions. If you’re still having trouble after trying the suggested solutions, call
Samsung at 1-800-SAMSUNG (1-800-726-7864).
Problem Action
The Samsung Smart Home app
is not found at the Google Play
Store or Apple App Store.
• In the Play Store or App Store, enter
“Samsung Smart Home” in the search box
to search for the application. Be aware
that it might not be rst in the result list.
• The Samsung Smart Home app is only
compatible with Android devices running
Android OS 4.0 (ICS) or later and iOS
devices running iOS 7 or later.
The Samsung Smart Home app
is installed but does not work.
• The Samsung Smart Home app supports
only compatible Samsung models.
• The previous Samsung Smart Oven app
is not compatible with Samsung Smart
Home-compliant devices.
The Samsung Smart Home
app is installed but does not
connect to the oven.
• Press the Smart Control button on the
range’s display panel. Make sure the Easy
Connection icon appears indicating the
range is connected.
• Make sure your Wi-Fi router is ON
and connected to the Internet. (See
your router’s user manual for more
information.)
• Make sure your oven is within the range
of your W-iFi network.
The Log in to my Samsung
account has failed.
• Use the Recover feature to reset your
account.
• Create a new account by selecting the Sign
up option.
Smart_home_App_DG68-00736A-01_EN+MES+CFR.indb 4 3/16/2016 11:19:14 AM