User Manual

40 English
Troubleshooting
Troubleshooting
Others
Problem Possible cause Solution
The product is not
level.
The appliance has been
installed improperly.
The leveling leg(s) is (are)
damaged or uneven.
Make sure the oor is level,
strong, and stable. If the oor
sags or slopes, contact a
carpenter.
Check and level the range. (See
the Installation Instructions.)
The kitchen cabinets are
not properly aligned and
make the range appear to
be not level.
Ensure that cabinets are
square and provide sufcient
room for installation.
The display goes
blank.
The electrical outlet
Ground Fault Interrupter
(GFI or GFCI) has been
tripped and needs to be
reset.
Your digital control has
been damaged.
• Reset the GFI or GFCI on the
electrical outlet.
• Replace the fuse or reset the
circuit breaker.
• If neither of those actions
work, contact Samsung
Customer Care.
Problem Possible cause Solution
Food does not
bake or roast
properly in the
oven.
The wrong cooking mode
was selected.
See page 19.
The oven racks have not
been positioned properly
for the foods being
cooked.
See page 21.
Incorrect cookware or
cookware of improper
size is being used.
See page 15.
The oven temperature
needs to be adjusted and
recalibrated.
See page 26.
There is aluminum foil
on racks and/or oven
bottom.
Remove foil.
The clock or timers are
not set correctly.
See pages 13 and 14.
Food does not
broil properly in
the oven.
The oven controls are not
set properly.
See page 19.
The oven door was not
closed during broiling.
See page 19.
The rack has not been
properly positioned.
See the broiling guide on page
20.
NX58R9311SS_AA_DG68-00905B-00_EN+MES+CFR.indb 40 2019-05-30  6:11:15