User Manual

46 English
Troubleshooting
Troubleshooting
Surface burner
Problem Cause Action
All burners do not
light.
The power cord is
not plugged into the
electrical outlet.
Make sure the electrical plug
is plugged into a live, properly
grounded outlet.
A fuse in your home
may be blown or the
circuit breaker may have
tripped.
Replace the fuse or reset the
circuit breaker.
The gas supply is not
properly connected or
turned on.
See the Installation
Instructions that came with
your range.
Surface burners do
not light.
The control knob is not
set properly.
Push in the control knob and
turn it to the Lite position.
The burner caps are not
in place.
The burner base is
misaligned.
Clean the electrodes.
Put the burner cap on the
burner head.
Align the burner base.
Surface burner
clicks during
operation.
The control knob has
been left in the Lite
position.
After the burner lights, turn
the control knob to a desired
setting.
If the burner still clicks, contact
a service technician.
The burners do not
burn evenly.
Surface burner
components and caps are
not assembled correctly
and level.
See page 39.
The surface burners are
dirty.
Clean the surface burner
components.
(See page 38.)
Troubleshooting
If you encounter a problem with the range, check the tables starting below, and
then try the suggested actions.
Checkpoints
Gas safety
Problem Possible cause Action
You smell gas. The surface burner knob is
not in the OFF position and
the burner is not lit.
Turn the burner knob to OFF.
There is a gas leak. Clear the room, building, or
area of all occupants.
Immediately call your gas
supplier from a neighbor’s
phone. Do not call from your
phone. It is electrical and
could cause a spark that could
ignite the gas. Follow the gas
supplier’s instructions.
If you cannot reach your
gas supplier, call the re
department.
NX9000T_NX60T8511SS_AA_DG68-01221A-06_EN+MES+CFR.indb 46NX9000T_NX60T8511SS_AA_DG68-01221A-06_EN+MES+CFR.indb 46 2021-03-16 �� 10:18:532021-03-16 �� 10:18:53