SmartThings app 2021.01.22

6 English
SmartThings
SmartThings
Problem Action
An error message appears
when I try to register my
range.
• Easy Connection may fail due to the
distance from your access point (AP)
or electrical interference from the
surrounding environment. Wait a moment
and try again.
The SmartThings app is
successfully connected to my
range but does not run.
• Exit and restart the SmartThings app or
disconnect and reconnect the router.
• Unplug the power cord of the Range, and
then plug it in again after 1 minute.
Troubleshooting
If you encounter a problem with the product, review the table below and try the
suggestions. If you’re still having trouble after trying the suggested solutions, call
Samsung at 1-800-SAMSUNG (1-800-726-7864).
Problem Action
Could not nd “SmartThings” in
the app market.
• SmartThings is incompatible with tablets
and some mobile devices.
- Android 6.0 or later (at least 2 GB of
RAM) is recommended.
- Supported resolutions:
1280 x 720 (HD),
1920 x 1080 (FHD), 2560 x 1440 (WQHD)
• For Apple devices, iPad and some mobile
devices may not be supported.
- iOS 10.0 or later / iPhone 6 or later
- Supported resolutions: 1334 x 750,
1920 x 1080
The SmartThings app fails to
operate.
• The SmartThings app is available for
applicable models only.
The SmartThings app is
installed but is not connected
to my range.
• You must log into your Samsung account
to use the app.
• Make sure that your router is operating
normally.
• If you have not connected your range to
the SmartThings app after the app was
installed, you must make the connection
using the device registration function of
the app.
Could not log into the app. • You must log into your Samsung account
to use the app.
• If you don’t have a Samsung account,
follow the app’s onscreen instructions to
create one.
DG68-01085A-01
SmartThings_Range_DG68-01085A-01_EN+MES+CFR.indb 6 2019-11-05  6:14:33